home > Computer > Social network support worker. How to write to VKontakte technical support How to become an agent in VKontakte

Social network support worker. How to write to VKontakte technical support How to become an agent in VKontakte

Recently I started writing articles, focusing on user requests. social network VKontakte, here I am again asked “How to write to technical support on VKontakte?” And I’ll write an article so that next time I can just send a link in response.

If you have a problem with VKontakte, for example, the page cannot be accessed, it has been hacked, or music does not play, I do not recommend immediately running to technical support. Why?

VKontakte technical support is slow, usually you can solve the problem yourself faster.
There is a chance you won’t get normal help; they will send you to look for information.
Most problems associated with VKontakte can be solved without contacting them. I regularly write articles in which I solve user problems; you can find them in the section. Or use the blog search.

How to write to VKontakte technical support?

Let's imagine that a problem has arisen that can only be solved by technical support in contact, for example, your page has been stolen! The first thing you need to do is find the VKontakte technical support site; they have already changed the address a couple of times. The current link is this http://vk.com/support?act=new.

You will see this page, in the field indicated by the arrow, you can ask any question that interests you. Also below there is a solution to the most popular questions, such as,?

Contacts and technical support numbers on VKontakte

You can also contact technical support via E-mail, below and I will post the E-mail of the technical support itself and the people who deal with it. Unfortunately, VKontakte technical support does not have a telephone number; calling and solving your problems will not work.

Email: [email protected]– Technical support contact
Email: [email protected]– Gayane Manukyan
Email: [email protected]– Maxim Babichev

I wish you good luck in the fight with technical support, if there are problems, write in the comments.

If this article helped you or you liked it, don't forget give your like, this will help other users find it faster. And I can find out what interests you most in order to prepare and write even more interesting and useful articles! Best regards, Vyacheslav.

I have worked in several social networks and I can say that they all have approximately the same system of relationships with users. Everything is routine. Two perverts, five schoolchildren, two little girls write a day. When you sit down to work, you already have a mountain of everything: politics, perverts, complaints about perverts. People send stories about their lives, poems, photographs of their genitals.

Mostly girls work in the support service - 80 percent of them. Young people are bored sitting in one place all day and texting. And some girls really like it, and they find themselves in it () .

There are no special requirements to get a job as a customer service employee. The main thing is goodwill, sociability, and a desire to help. The support service is in many ways the face of the site. Mostly everyone comes after university. Our youngest employee is 20 years old, the oldest is 30. Still, this is a job for young people, a quick reaction is needed.

Young people are usually bored sit in one place all day and correspond

Responsibilities

I have a journalistic education, and it helps. And although I got a C in Russian at school, I try to write correctly. When you are in a hurry to send an answer, you can start a sentence with a small letter or misspell a word. The main thing for an agent is to type quickly and find a way out of a problematic situation () .

Each social network has its own time limit for response - from five minutes to 24 hours. Ideally, assistance to the user should be limited to two or three answers. Agents' responses are checked by managers and may be left in special program some comment. First of all, friendliness and speed of resolving the issue are assessed () .

What are they complaining about?

The largest group of people who write to the support service are adults. They don’t understand the specifics of the Internet, where they can call you whatever they want and there will be no consequences. They mostly complain about each other. The other class are kids who came home after school and are bored. Schoolgirls accuse other schoolgirls of stealing their photographs.

One young man asked why he liked a girl and wrote messages to her, but she didn’t respond. Such questions also need to be answered. I write to the point: “Apparently, she didn’t like you.” There is no need to come up with workarounds and create non-existent errors on the site.

Very often they try to get to know the support staff and ask them to leave their phone number. There is a standard answer to this question: “We do not disclose the names of our employees.”

The rules of etiquette in correspondence with the support service are not always followed. Half the time people say hello and say thank you, many write in capslock: “WHAT ARE YOU BITCHES WHAT ARE YOU DOING.” It's very annoying () .

One the young man asked why does he like the girl?
and writes messages to her,
and she doesn't answer

The secret of correspondence

On the social network where I work, developers and support staff have the right to read correspondence. If someone complains about a pedophile, they will check him. Correspondence is also checked at the request of the authorities. Often, if you don’t look at the messages, it’s difficult to understand the situation. But support staff rarely abuse their powers. This may only be attractive at first. For example, I have never checked my girlfriend, I am confident in her () .

More and more complaints are being received about scammers. A lonely woman decided to find a husband and came across some sailor who lives in Finland. According to him, he was in a difficult situation, so he asked to transfer a thousand dollars. She translated without thinking. This happens all the time. In addition, on the Internet, girls are tricked into taking explicit photographs. There is no use in complaining about this; any lawyer will refuse to take on the case. We translated everything ourselves and sent it () .

Users of dating sites complain mainly about their genitals. Because half the people who hang out there send them away.

Career growth in the support service is possible, but small: at most you can become a senior agent and coordinate the work of others. But few people work here for more than a year or two: it’s too exhausting () .

illustrations: Masha Shishova

I don’t really understand why some users of the social network “Vkontakte” strive to join the ranks cheerful guys from VK support, but today’s incident prompted me to write this material on my blog.
Previously, it was possible to apply for the position of VKontakte support agent through the “Vacancies” section of the website (VKontakte work, /jobs directory), but due to big amount applications from “people on the street”, this vacancy had to be removed from the VK administration section. That's right! Who wants to clear away the rubble of "rezume" from schoolchildren and visiting citizens of other CIS countries.

But, nevertheless, no one has canceled the staff turnover, as in any large organization, and for this reason, new employees are sometimes required to join the ranks of support agents of the social network of the same name. How now does the contact administration look for new talents? It's quite simple.

Big Brother look-alike is watching you!

Yes, VK developers have created and launched a new tool for advertisers placing ads on social network pages called look-alike.
This tool helps set up the advertising target for the site’s audience so that it is shown mostly to those who are similar in behavior to people who became clients of the advertising company in the past.
Essentially, look-alike analyzes user pages and collects information to correctly serve interest-based advertising, just like search engines about Us. Although VK has not yet revealed the algorithm of work and here I am writing my personal opinion.
This is the tool that is used to search for potential support workers.

Offer to become a VKontakte support agent

When visiting my page tonight in the news feed, I noticed a small banner with a text description on the right, which described some kind of dregs about contact agents, and purely out of curiosity, I switched to publication in order to replenish the meager bins of my brain with new unnecessary information (there are I'm such a sinner). I read there the story of a girl - Katya Lebedeva, head of VKontakte support, filled with life meaning and metaphors...

The curious thing in this situation is that while I was reading the footcloth of the text from Katya, I received a letter with this text in my personal messages:

Hello!
We are glad that you have carefully read the articles about Support. Do you want to try your hand and pass a test task?

Of course, I agreed, but due to the conditions put forward in the list, I had to refuse.

Conditions for hiring a VKontakte support agent:

You are a citizen of Russia or a country that is part of the EAEU (Eurasian Economic Union).
You already have a higher education, or you are currently in the process of obtaining it.
You have very high level literacy.

And these are only the initial conditions, subject to which and the response to the message with the word “Yes”, the potential employee will be tested.

Of course, I didn’t run to the underground passage to get my diploma of higher education at half past five in the morning, and my literacy is poor (as can be seen from the articles on the blog), so I didn’t agree to be tested.

I don’t know exactly what methods are used for testing (solving logarithms, finding ten differences between a red circle and a green square, throwing boiling water at the collar...), but the article by the same support manager described formulating a good answer to a complex question with a trick for support .

How to become a VK support agent

Well, there are several options:

Find a current VK support employee and copy his tastes and actions on the same site (joke);
Expect that look-alike will automatically add you to the list of potential agents;
Try to write a message yourself on the page from which I received the message vk.com/club154540740(not tested).

That's all I have for today. Good luck!

The social network Vkontakte is one of the most popular resources for communication and file sharing. In the vastness of this site, many people communicate with their friends and meet new people, spend time in communities that unite people with similar interests. Many people are wondering how to get a job on this site, the vacancy of a technical support agent is especially popular. Contrary to claims, working on this social network is not something inaccessible. What do you need to know before becoming a VK support agent? The vacancy has a number of specific requirements, and a person who has them can try himself as a support specialist.

How to become a VKontakte technical support agent

Required skills include:

Excellent knowledge of the VKontakte website and all its capabilities. You must be an active user, love this site and spend a lot of time on it.
An ideal level of literacy both in terms of the Russian language and in terms of general development. Of course, during the communication process, support specialists check the message many times before sending it to the user using special services for checking texts, but errors often arise that verification systems can miss. Since the support specialist is also the face of the company, his speech must be impeccable, but at the same time concise, so that communication is practical and without unnecessary fluff.
You need to be a real pro in finding information on any topic. Questions that arise from social network users are not always related to the technical part of the site. And the specialist needs to give a complete and concise answer, after which the user will not have to contact support again.
Ability to navigate stressful situations and have patience. Clients may be different, but their questions are valuable, and they need to be answered with the utmost restraint and politeness.

Other features of getting a job on VKontakte that you need to know before becoming a support agent on VK:

Only adults are hired for the position, so the age of the applicant must be strictly over 18.
All documents necessary for registration of official employment must be available;
You need to be prepared for the fact that non-trivial questions may be asked during the interview, for example, about the likelihood of the existence of life on Mars. The applicant’s train of thought when answering them will help the employer understand how a person navigates difficult situations.