Paypal account - what is it on Aliexpress? Features, instructions and reviews. AliExpress seller wants to return money to PayPal: beware, scammers! How to send a paypal invoice to a seller

There are two ways to make a refund in the PayPal payment system - get back the amount paid for a low-quality purchase or one that never arrived at all, or transfer money from the service account to a bank card (see). The first option is one of the main advantages of PayPal - the opportunity do not pay if you are not satisfied with the product. The second is a regular transfer of electronic money to a bank account.

Reasons for returning funds

The main reason for PayPal refunds is poor product quality. For example, a purchase that was damaged during delivery or does not match the photo posted on the marketplace. After a claim has been filed for a payment transaction (i.e. a dispute or a dispute has been opened), the buyer has the right to compensation - that is, to receive back the amount that he spent. With this method of how to return PayPal money, if the goods are not received and the seller does not respond, you must provide evidence of the discrepancy, including photos.

Some time after the dispute is opened, representatives of the payment system will make a decision. If it is in favor of the buyer, he will get his money back.

The dispute can be closed if the seller asks for a PayPal account to return the money - thus, the problem is resolved without service representatives. Refunds will be debited from the seller's account. And, if they are not there, then from the service fund. In this case, the amount in the seller’s electronic account may become negative.

Sometimes the claims of the buyer who started the dispute are considered unfounded. For example, the discrepancy between the product and the photo is minor, or the person who opened the dispute does not respond to the seller’s messages. In this case, the decision may be made in favor of the original owner of the goods and the buyer will not receive a refund for the PayPal purchase.

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Refund to PayPal account

In order to file a claim, you must provide information about your electronic wallet in the payment system. The way to find out your PayPal account number for a refund is simple. It is enough to log in to the system using the same e-mail that you specified when registering with PayPal.

Returning money to your PayPal account begins by logging into the payment system wallet and viewing the transaction history. Once you find the transaction you want to dispute, you should click on the Resolution Center tab.

Further user actions:

You can use this method to return PayPal money if the payment is completed only 10 days after payment. And the opening time should not exceed 20 days. During this period, the issue must be resolved either peacefully or according to the decision of the PayPal administration.

Withdrawal from PayPal to payment card

If we are not talking about returning payment for an item, but about how to return money to a card with PayPal, you should follow these steps:

1. Find out the bank code to which the card is linked (BIC). This can be done by going to the bank’s website or calling the hotline;
2. Log in to the payment service website;
3. Find a withdrawal point;
4. In the window that appears, enter the BIC number, account number and your personal data.

After this, the system will perform several small transfers (within a few rubles or hryvnia).

Now the user will be required to enter the amounts of these transactions in special forms as confirmation of their actions. The result of the check will be the opportunity to return and withdraw money to bank card. The average time for PayPal to return money to a card does not exceed several hours. In this case, you will need to confirm the transferred amount in personal account service.

The minimum transfer amount in dollars is $10. There is no lower limit for ruble withdrawals. To return money to the card via PayPal when purchasing a low-quality product, the user will have to use two methods at once. That is, first return the funds from trading platform on online wallet PayPal and then transfer them to a bank account.

When shopping abroad, you may encounter a situation where the seller on AliExpress wants to return the money to PayPal. What risks await you if you agree to the offer?

What is the connection between AliExpress and PayPal

Previously, AliExpress allowed payments using PayPal, but due to high interest rates, the option had to be abandoned, and the platform developed its own system. Thanks to it, the client receives reliable guarantees, because the transaction is carried out in 5 stages:

• the parties agree on the terms;
• the buyer makes payment in AliPay;
• the goods are sent;
• after receiving and inspecting the parcel, the buyer makes a confirmation;
• the amount is transferred to the seller's account.

The scheme, called Escrow, ensures the safety of the buyer. In the event that the package is not delivered or the order received does not correspond to the descriptions and photos, . But if you receive a request to close the dispute and agree to compensation via PayPal, remember that there is no agreement between the service and the trading platform. By refusing Escrow guarantees, you put yourself in a vulnerable position.

Important nuances when returning to PayPal

You made a purchase, but the item was not delivered or was not as described. You open a dispute, and the other party asks to close it, promising to return the cost to PayPal. Should you give in to persuasion? Before making a decision, pay attention to the nuances.

The role of buyer location

The option when the seller offers to return the money to PayPal is accepted by inexperienced buyers who do not even use this payment service. , they begin to register a wallet and find out that the system operates with restrictions in a number of countries. In Ukraine, Moldova, and Kazakhstan, the Send only model is available, when the user can only send funds, and it is impossible to accept payments even if the other party is honest.

Purpose of switching to PayPal

Keep in mind that, if desired, the seller will send funds as part of an open dispute, and offers of payment through another system are due to the desire to receive a deferment. The development of events depends on the terms of order protection:

1. If time permits, you can close the dispute and open it again later. But the likelihood of fraud remains high: until you confirm receipt of the goods, its cost remains on the account of the trading platform. To pay you, the other party will have to pay their own money, and their shipment will not be confirmed on AliExpress. You will have the opportunity to reopen the dispute and win, stating that the transfer was made in the form of a gift or payment for services. The seller will not take risks, which means he is not going to send the transfer right away.
2. When, the calculation is made that you will not have time to start a closed dispute again. You will not receive any goods or money.

In any case, the promises will turn out to be false, so the scheme should be abandoned.

Possibility of fraud

Even if you received the money, the refunded amount may later be withdrawn from your account. A case was discussed on specialized forums: a customer placed an order and began to wait for a package from China, but the track was not tracked. She opened a dispute and the seller promised to return the payment. The only request was not to spoil the reputation, so the dispute was closed, and the money came to the account in the electronic payment service. The buyer found a new offer on eBay, transferred funds and forgot about the conflict.

After 40 days, she saw that a dispute had been opened with PayPal, where the Chinese seller acted as a buyer and complained about the delay in sending the package, which he supposedly paid for. The decision was made in favor of the fraudster, and the client’s account went into the red, since the amount at that time was spent. What to do to avoid such developments?

How to prevent cheating

The role is played by the fact that the transfer is sent in the form of a payment, because in PayPal these actions are different. First of all, a percentage will be deducted from the amount, although the expense may fall on the sender. If you are dealing with receiving from China, then the seller is unlikely to agree to pay this 4%, and you will lose money.

By implementing the scheme, the sender also relies on a system to protect buyers. To be on the safe side, he will provide your order number and later state that payment was made when purchasing the item. The administration will ask you to confirm the sending of the parcel, which you cannot do, and the amount will be debited from the account in favor of the fraudster.

It will be difficult to defend what is right:

• It is useless to contact PayPal with a story about a transaction on AliExpress, since the analysis of such cases is beyond the competence of the service;
• if you spend money, it will either be forcibly written off from the card, or the balance on the system account will become negative.

When agreeing to the proposed option, study the details: accept only the transfer, and decline payment for the order. But for those who are not confident PayPal users, it is advisable to refuse compensation through the electronic service and take advantage of Escrow.

What to do if you accepted a questionable payment

An unscrupulous sender falling under the buyer protection system may open a dispute within 180 days from the date of transfer. If you accepted a questionable payment and are worried about your finances, withdraw them to the card in advance, and then unlink it from your PayPal account. The seller may win the dispute, and your wallet balance will go into the minus, but for those who rarely use this system, this option will allow you to save money.

In discussions on forums, users were interested in whether to close an account in an electronic service if the reliability of the seller is in doubt, and the transfer with the comment “For order No...” has already been accepted. This will not be possible, since the administration first checks possible debts.

To avoid being scammed, you can only withdraw funds and not use your account in the future.

Refund in case of lost dispute

Although you should not agree to a refund via PayPal, users are faced with unusual situations in which the seller may offer a similar option. A case was discussed on a specialized forum: after receiving the goods, the client did not send a confirmation, wanting to check the item in operation. Having discovered the defect, he demanded a refund of $20. The sender only agreed to $5, so a dispute was opened on AliExpress.

At this stage, the client asked for compensation of $25 for moral damages and delays. After 10 days, the dispute was referred to the administration, but a new breakdown was discovered, and the cost of repairs exceeded the stated amount. The buyer wanted to change the requirements and made a mistake: he closed the dispute, hoping to open a new one, and unknowingly confirmed the achievement of a compromise with the second party.

Since after an agreement on AliExpress it is not allowed to open a dispute on 1 case 2 times, the leverage was lost.

The buyer contacted the seller, explained the situation and asked for compensation for the damage. In case of refusal, he promised to leave negative feedback and attach photographs of the broken item. A compromise was not reached, so the user outlined the problem in the review. A few days later the seller got in touch and promised to compensate for the damage. He agreed to compensation only if the review was changed to 5-star, and he promised to send the money after he saw the result. The client agreed, wrote about his positive impressions, but predictably did not receive the money.

The sending party took advantage of the fact that only reviews that have a maximum of 3 stars can be changed. What to do in other cases? Without receiving compensation, you can go back to the site, click Reply and add that the previously left review is not true. By pointing out that the seller offers to return the money, but does not fulfill his promises, you will challenge him to dialogue and insist on his own.

Important: if you lost a dispute on AliExpress, and the seller himself contacted you with an offer to reimburse your expenses, you need to be careful. A company or store is likely to drag its feet until the deadline for posting a review expires, so don’t let them delay posting.

The second party may “want” to return the money in the case when you are dealing with goods from the Longer protection category: the guarantee allows you to open a dispute within 15 days after confirmation. While the seller makes promises, time runs out and you will be left without money and without a purchase. Solve the problem within the trading platform, and there will be no difficulties.

Features of the process in AliExpress

The sender of a low-quality product may claim that it is difficult for him to make a transfer through AliExpress. But for full or partial compensation, it is enough to accept the terms of the dispute, and the administration will take further actions. You don't even need to close the dispute: this will happen when the seller agrees. Complex actions are not required from him, so objections can be ignored.

It happens that those who want to purchase a product are not well versed in the work of AliExpress, so they agree to a transfer to PayPal. An example is a real case when a user received an order and saw that it did not match the photo. A dispute was opened with a request to compensate 50% of the price, but the sender in private messages offered to return 40% to PayPal. In this case, it is important to remember: promises in correspondence do not provide guarantees, so do not close the dispute!

Reliability is ensured by using the following scheme:

Once an agreement is reached, the dispute will be automatically closed, and the funds will be returned in a few days.

What to pay attention to

If a seller on AliExpress wants to return money to PayPal, consider the following:

1. Do not give in to persuasion and conduct disputes within the system where you make a purchase, which will allow you to appreciate the advantages of Escrow. The easiest answer is that you don’t use PayPal, don’t know about its existence and don’t intend to open an account.
2. Agree to compensation via PayPal only if you can no longer win the dispute on AliExpress. True, you're unlikely to receive an offer for a refund, but the seller may want to get rid of the negative review or simply be honest. The likelihood of getting your money back is low, but you have nothing to lose.

When shopping on AliExpress, do not label the party offering the refund as a scam. If you have been cooperating for a long time and have reason to believe the promises, then you can agree, because even Chinese sellers show decency and value their name. But practice shows that their number is small, so financial transactions via PayPal or other payment service It is advisable to refuse.

When placing an order on Aliexpress, the buyer is sometimes faced with the need to return funds. Such an operation occurs through a dispute that is made on the trading platform. But sometimes a slightly different method of making a return is offered, and for this, the seller from Aliexpress asks for a PayPal account to return the money.

Should I agree to return money from Aliexpress to my PayPal account?

It is not recommended to agree to return money via PayPal. For this, there is a “Dispute” service that you should use. If necessary, you need to open it, and if it is already open, begin actions to return the finances.

You can agree to withdraw money through Pay Pal only if the time for the dispute has expired and the seller offers this option as a way out of the situation. Although there is one more nuance here: if the protection period on the platform has come to an end, it is no longer possible to return the money.

Why don't you need to agree to a refund via PayPal?

The seller often uses offers to return funds to PayPal to stall for time. This is done for the purpose of obtaining good review from the client, or the consultant hopes for erroneous user actions.

Sometimes there are situations when the seller returns funds to the client. And in such a situation you need to be vigilant. This is due to the fact that in the PayPal payment system there are two types of transfers:

1. A payment that can be made for certain services and products.
2. Translation intended for a friend or loved one.

The payment system provides client protection. Its duration is 180 days. It is more practical for the buyer than for the seller.

A PayPal system client who wants to carry out an operation through this payment transaction should take these points into account. Since the protection is long-term, the seller can issue a refund, but conduct it as payment for the goods. And after a certain period of time, open a dispute and demand the money back.

How to find out your PayPal account for a refund on Aliexpress?

To find out the balance of the PayPal payment system, you need to have an idea about it. This system payments is the most common and has millions of customers around the world. The Paypal account is the user's email. To process a transfer, the client just needs to provide the address email box. Further work performed by the seller. You should pay attention to this nuance: the end Email should be ".com".

In the process of creating a personal account, a plastic card is attached to the mail. Any operation requires confirmation; in the case of PayPal, it is paid. Therefore, during registration actions, a certain amount of money must be present on the card balance. And when the account is already opened, the written-off finances are returned to the balance again.

Working with PayPal requires compliance with certain rules:

1. Account details are strictly prohibited from being disclosed.
2. The payment platform should be used only on trusted sites.
3. To avoid blocking and confirmation of identification, it is advisable to log into your PayPal account from one computer.
4. It is not recommended to use instant plastic cards in your personal account - they are an easy target for attackers.

What PayPal information must be sent to the seller to receive a refund?

If the seller receives an offer to return money through the PayPal payment system, then the client must provide him only with an email address. In case of a request additional information Problematic situations may arise and the user risks losing funds. Because such demands can only be made by scammers.

The client should be aware that if unnecessary data is provided, the payment system and trading platform are not responsible for the actions of the buyer, even if the initiator was the seller.

Before making a transfer, the client is advised to find out whether the monetary transaction is possible. This is due to the fact that such a service is not provided in all cities and countries. Which localities do not support the service can be found on the company’s official website. Registration of a personal account will be completed without difficulties, but transferring savings will not be possible in such CIS countries as Belarus, Ukraine, Kazakhstan.

Refund via PayPal on Aliexpress: the essence

Currently, the trading platform does not communicate with the payment system in question. To confirm this, go to official page platform, you should go down and click on the inscription “Trust us”. All systems through which you can make a transfer will be displayed here.

The PayPal payment system is an independent unit that provides its own rules, arbitration, and account for performing actions.

If a client opens a dispute, and the seller asks to close it and argues with all sorts of reasons related to the rating, long waits, interruptions in mail service, you can be sure that the money will not be returned. The reason for non-return of funds may also be convincing requests from the seller to transfer funds directly to PayPal.

How long should I wait for a refund from Aliexpress to PayPal?

The Aliexpress system has established one important financial rule - funds that are awaiting return are transferred only to the balance from which they were withdrawn. If the goods were paid directly from a bank card, you can not count on a refund.

The deadlines for receiving funds for payment products are as follows:

1. Visa, MasterCard, Maestro – from three to five working days.
2. WebMoney, QiWi – from seven to ten working days.
3. Transfers: bank and Western Union – 7 – 10 days.

What to do if the return from Aliexpress to PayPal takes too long?

If the dispute operation has already been completed, but the finances have not been credited to the balance sheet, what should you do in this case? First you need to decide at what stage the funds are.

To find out, in your personal account you should follow the “My orders” link and find the product for which the dispute was made. The inscription “Stages of return” will appear next to the product. After clicking on the tab, three stages will appear:

1. Return approved.
2. Processing of funds.
3. Return completed.

If the indicated line is not filled, there is no reason to worry. It is recommended to check the cards that may have been used to pay for the goods. If there is no money on the supposed cards, the AliPay settings are checked. The setting is automatically set here when, in the event of a return of funds, they go to this balance. Therefore, the buyer does not need to panic, but use the funds to pay for another product.

How to protect yourself from fraudulent activities?

If a person is faced with such a situation for the first time, it is necessary to know the nuances that will help not fall into the hands of scammers:

1. The seller gets in touch and sends regularly emails, in which it explains that the product is of poor quality or simply did not reach its destination. If the buyer trusts the seller, he requests a PayPal account and assures that he will send the finances.
2. When opening a dispute, the seller offers to close the transaction and return the funds directly. Sometimes clients buy into this trick and send an e-mail in the hope of getting their money back.

In any of these options, the client will not receive the funds back. And in order not to become a victim of such an operation, you should be vigilant and attentive.

Conclusion

The buyer is given the opportunity to return the funds paid for the goods not received by opening a dispute. But the client should know the nuances of returning so as not to become a ruse for fraudulent activities. Under no circumstances should you provide extraneous information about accounts so that user deposits are not withdrawn from them.

Refund from Aliexpress to PayPal. You can, but be careful! It would seem that what can unite these two large companies - aliexpress and paypal, which have not cooperated with each other for a long time? Formally, of course, nothing. But, life is life and sometimes the paths converge in the most unexpected place.

In order not to pull the cat by the tail, I’ll tell you a story that happened to me. I ordered several T-shirts from an AliExpress seller different color, although it probably doesn’t matter what was in the order, the main thing is that the seller gave the goods at a very low price. I understood that this could be a scam, but I love doing these types of experiments and buying from dubious sellers. Damn experimenter! I am gaining experience, so to speak, with my own money. Truth is, I had never lost anything before this incident.

Everything was as always: the order was placed and paid, the seller sent the order and gave the tracking number. The time allotted for delivery was approaching zero, but there was still no information about the parcel. To my question: when will I receive the parcel and why is the track not tracked, the seller responded in the standard way: wait, dear friend, I sent everything, the post office is to blame.

It is useless to start a dispute in correspondence; time was running out and I opened a dispute for a full refund. The seller prayed that I would not ruin his business, that he sent everything honestly and with tears in his eyes asked to close the dispute on Aliexpress and not leave negative feedback on Aliexpress, promising to return the money to my PayPal account.

As they say: Moscow doesn’t believe in tears, and they also say: money in the morning, chairs in the evening, or money in the morning, chairs in the evening. Therefore, I popularly explained to the seller that first the money is in my account, and then the dispute will be closed. The seller agreed, asked for my email address in PayPal, transferred the money and the dispute was closed. It would seem that both parties fulfilled their obligations and the dispute was settled. For my part, I promised the seller that if the goods arrived, I would return his money. The first part of the exciting series has been completed.

The second part of this exciting movie began exactly forty days later. I logged into my paypal account and found an open dispute in my name, from the same seller who returned the money for the purchase on Aliexpress. Now this seller allegedly acted as a deceived buyer and demanded that I return his money for the goods paid for, but not received.

I wrote to PayPal support, but their position was clear - return the money. This turn of events threw me into a complete stupor, although at least the amount was not large. I started to figure it out and realized what my mistake was!

PayPal has two types of fund transfers, the first is regular remittance from one paypal account holder to another, and the second is a transfer of money from one paypal account holder to another for some product or service. Do you feel the difference? In the first case, one transferred, the other received, PayPal took its percentage and everyone is happy. Secondly, after the money has been received and the transfer has been approved by the payee, the buyer protection program begins to operate.

When the Chinese seller returned the money to my PayPal account, he issued the payment not as a regular transfer, but as a payment for the goods and indicated some kind of wrong order. When receiving the payment, I did not pay attention to this and in fact, in the eyes of PayPal, I became the seller, and the Chinese became the buyer.

The Chinese waited a while and opened a dispute with the wording that I did not provide any documents about the shipment of the goods and he, they say, was a deceived buyer who wants to get his money back.

As far as I know, in matters of protection paypal buyers We won’t beg you and it’s absolutely useless to prove that there was some kind of third-party deal on Aliexpress, that the Chinese is a scammer, etc. Paypal is understandable, but I accepted money for the goods, which means I formally have to fulfill my obligations to the buyer.

As a result: I lost my money and never received the goods from Aliexpress. The seller is a scammer from Aliexpress and outplayed me. But there is also a positive side - I gained good experience.

At the end there are some tips. There is no need to be afraid of returning money to PayPal, especially since sometimes situations arise on Aliexpress when, apart from returning to PayPal, there are no other options.

The only thing is that you need to approach such a return very carefully and not rush to approve the payment. First, look at what kind of payment it is, if it is a regular transfer, then there is no problem, if money is transferred to you for something, then such a payment must be rejected. All information is indicated in the payment details in PayPal and you don’t need to have any special knowledge to figure it out, you just need maximum attention and a minimum of haste.

If you are still afraid of transferring money to some kind of PayPal, then it is better to write to the seller on Aliexpress that you do not know about any PayPal and want to get your money back only through Aliexpress and their payment system and the ESCROW buyer protection program.