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Russian Post parcel tracking. Statuses of international mail Arrived at the transit place

Delivery to the addressee

Delivery to the recipient

Means the actual receipt of the postal item by the recipient specified in the postal item.

Flew to destination country

The postal item will be handed over to the post office of the destination country for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Departed from the airport

The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 10 days.

The postal item has departed from the airport of the sender's country and is heading to the destination country.

After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked.

When the parcel arrives at your post office, you will receive a paper notification with which you need to come to the post office and receive the parcel.

Issued by customs

The customs clearance procedure has been completed, and in the near future the postal item will be handed over to the post office of the destination country for further delivery to the recipient.

Ready for shipment

Ready to ship

Means that the postal item is packaged, marked and will be sent shortly.

Detained by customs

This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Submission

The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.

Import international mail

The operation of receiving the item in the recipient's country.

All mail entering the territory Russian Federation from flights, begins the journey at the aviation post office (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered on where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP.

The next operation after export from the country of origin, which is reflected on the website when tracking the shipment, is import into the destination country. Import information appears after the shipment is transferred by the carrier to the postal operator of the destination country. Operation “Import” means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the international postal exchange place (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of city where exactly the international shipment will arrive depends on the sender’s country. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful attempt of delivery

Assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason delivery did not take place. This status does not reflect the specific reason for non-service.

Options for further action:

New delivery attempt
The parcel will be transferred for storage until demand or until the circumstances are clarified.
Return to sender

What to do if you receive this status:

It is necessary to contact the post office delivering the item and find out the reason for non-delivery.
You must contact the post office yourself to receive the shipment without waiting for notification.

Treatment

Processing at an intermediate point

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Processing at the sorting center

Status Processing at the sorting center - assigned during the delivery of the item through intermediate postal sorting centers. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.

Processing completed

Generalized status, meaning the completion of processing of a mail item before sending it to the recipient.

Awaiting delivery to the post office

Means that the postal item is packaged, marked and will be sent shortly.

Awaiting shipment

Means that the postal item is packaged, marked and will be sent shortly.

Awaiting quality check

Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.

Upload operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure has been completed, the postal item has been handed over to the post office of the destination country for further dispatch to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards logistics company or post office.

Cancel shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.

Item is ready for dispatch

Means that the postal item is packaged, marked and will be sent shortly.

Sent

Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.

Sent to Russia

The postal item will be transferred to Russian Post for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Sent to destination country

A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Note!
The following status will not be displayed immediately as soon as the parcel arrives in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the international postal exchange location.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred for storage

Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient.

As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Transferred to customs

In the sender's country

In the recipient's country

Loading onto the plane

Loading onto the plane before departure to the destination country.

Loading into transport

Preparations for shipment are completed

Means that the postal item is packaged, marked and will be sent shortly.

Preparing for shipment

Means that the postal item is packaged and marked for further dispatch.

Preparation for export

Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.

Left the airport

In the sender's country
The postal item has departed from the airport of the sender's country and is heading to the destination country.
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the recipient's country
The postal item is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The postal item is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Left the international exchange site

The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply.

According to information received from Russian Post, the status “Left the place of international exchange” can last no more than 10 days. If after 10 days the status has not changed, this is a violation of the delivery time, which can be reported to the Russian Post Office by calling 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The postal item has left intermediate point its route and heads towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The postal item has left the postal sorting center and is heading towards the recipient.

Left the ShenZhen Yanwen sorting center

The mail has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient.

Left the country of transit

The postal item has left the transit country and is directed towards the destination country, for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Left the transit country

The postal item left the sorting center in a transit (intermediate) country, was sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Information about the postal item has been received

Received information about postal shipment to in electronic format

It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Postal item is registered

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as: sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Came to the place of delivery

Indicates the arrival of the item at the recipient's post office (OPS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

If the parcel was repackaged in a package with other parcels, then to be able to receive it you need to find out the track code of the common parcel.

Arrived at the international exchange location

Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.

Arrived at the post office

Indicates the arrival of a postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.

Arrived at ShenZhen Yanwen sorting center

Indicates the arrival of a postal item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, selecting a route and sending it to the recipient.

Arrived at the sorting center of the destination country

The postal item has arrived at the sorting center of the destination country for subsequent import/export operations.

Arrived at destination country

The postal item has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.

Arrived at the small package processing center

Indicates the arrival of the parcel at the distribution center postal items, for sorting, selecting a route and sending to the recipient.

Arrived at warehouse

Arrived at the carrier's warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.

Arrived in the territory of the Russian Federation

The postal item arrived on the territory of Russia, for further import and dispatch to the recipient.

Reception

This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the postal item. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.

Reception by the customs service of the country of destination

The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

In the sender's country
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the package will be tested customs successfully, then it will be sent to the destination country.

In the recipient's country
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

In the sender's country
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.

Customs clearance

Transportation of mail from one sorting center to another, towards the recipient. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

Export (content check)

The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Export, processing

Indicates the actual dispatch of the postal item to the destination country.

The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

Electronic registration postal item

A complete list of decoding statuses of international mail on our website

Parcel delivered

The entry means that the recipient received the mail.

Parcel returned

The postal item has been received by the sender. The main reason for a return is the expiration of the storage period; it may also be due to an incorrect address or name of the recipient.

The parcel is returned to the sender

The postal item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, expiration of the storage period, or another circumstance.

Parcel information received

The sender (seller) assigned the postal item a number (track code) on the postal (courier service) website, but the parcel has not yet been accepted at the post office. It may take up to 10-14 days from the moment of registration to the moment the mail is actually sent.

Arrived at destination

The mail item arrived at the recipient's post office (POS). Next, the OPS sends a notice (notification) to the recipient that the item is at the department.
This status means that the recipient can independently contact the OPS to receive the shipment without waiting for a notification.

Arrived at customs

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial consignment, or the fact that there is no customs declaration (incorrectly filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left customs

Parcel accepted

The mail item is accepted for processing at the local post office from the sender (or seller). It is assigned a unique identification number (track code, tracking number), by which you can later track the location of the shipment.

Unsuccessful attempt of delivery

This entry means that the postal operator reported an attempt to deliver the postal item to the recipient and for some reason the delivery did not take place.
Upon receipt of this status, you must contact the post office delivering the item and find out the reason for non-delivery, or independently contact the post office to receive the item without waiting for notification.

On the way - Transit point

The postal item arrived at one of the sorting centers of the transit country for processing and further dispatch to the recipient.

Tracking resumed

The statuses of the mail item were not updated for a long time, and after this interval new tracking information appeared.

Parcel tracking code has changed

The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further dispatch to the recipient.

Delivery service changed

The mail item has been transferred to another postal service for processing and further dispatch to the recipient.

Arrived at the customs office of the country of departure

After sorting, all parcels are sent for customs inspection, where they go through an X-ray machine.

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial consignment, or the fact that a customs declaration is missing (not completely filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left the parcel collection point

This status means that the parcel has been sent along the recipient's delivery route.

Left the customs office of the country of departure

Customs checked the postal item and returned it to the postal service.

The parcel is preparing to be sent to the destination country

This entry means packaging, labeling, loading into a container and other procedures necessary to send a postal item to the destination country.

Transferred to postal service

The mail item was transferred to the local postal service for processing and further dispatch to the recipient.

Parcel released for delivery

The postal item arrived at the post office, the postman was notified of the arrival of the item for delivery to the addressee.

The entry may mean that a parcel has been sent to the recipient's address for home delivery or a notification has been sent about the arrival of the parcel to his address.

The parcel is being prepared for delivery

Indicates the arrival of a postal item at the recipient's post office, which must deliver the item.

Information about further statuses is not provided

The postal item was sent with a track code (tracking number), which is not tracked at the recipient's territory.

Problems at customs

The postal item is detained by customs authorities to carry out measures to determine the purpose of the postal item.

When receiving goods by international mail within a calendar month, the cost of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, you must pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.

If information about the goods sent by post is missing or does not correspond to the actual information specified in the customs declaration, then there is a need to conduct a customs inspection and document its results, which significantly increases the time spent on processing shipments.

There is an error in the parcel route, the parcel will be redirected to the correct address

The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.

Parcel on the way

Status meaning that the postal item has been sent to the recipient's address.

The parcel has not yet been received from the sender

The seller has registered the postal item on the website of the postal (courier) service, but in fact the postal item has not yet been transferred to the postal service.

Tracking paused

After last update A lot of time has passed in tracking the postal item. And due to this long period, the track code will not be automatically tracked. The delivery service could also inform you that further tracking of the postal item will be stopped after it leaves the territory of the sender’s country and arrives at the destination country.

Generalized status, which may imply return, return, temporary storage and other status.

On the way - Left the waypoint

The postal item is sent from an intermediate postal node and is sent towards the recipient.

On the way - Arrived at the intermediate point

The mail item arrived at the intermediate postal center for sorting, selecting a route and sending it to the recipient.

Export from country of origin

Indicates the actual dispatch of the postal item to the destination country.

The postal item is transferred to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (IMPO) of the country of destination. The “Export” status is the longest and the transition to the “Import” status may take some time due to the selection and agreement of the most optimal (cheapest) delivery route for your postal item for the carrier. At this stage, neither the sender nor the recipient can track the exact movement of the item over the Internet.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since receiving the “Export” status, and there are no visible changes and the postal item has not received the “Import” status, then the sender must contact the post office and apply for a search.

The national postal operator of the Russian Federation, Russian Post, receives, sends and delivers postal items on the territory of the Russian Federation and other states. The branches of this national postal operator handle the sending and receiving of both domestic and international parcels.

If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and when sent internationally, an identification number of 13 characters (numbers and letters of the Latin alphabet), similar to RA123456789RU, is assigned.

Both numbers comply with the S10 standard of the Universal Postal Union and parcel tracking can be carried out by both the sender and the recipient of the mail.

Russian Post tracking of postal items

Russian Post tracking works for both domestic and international parcels, including EMS express parcels. Shipments within Russia have a tracking number consisting of 14 digits, the first 6 of which are the sender's post office code. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.

How to track a parcel in Russia?

In Russia, it is not difficult to track your parcel. To do this, you need to know the tracking number of the parcel. At Russian Post you can only track 14-digit numbers for domestic parcels and 13-digit numbers for international parcels.

Enter your shipment number and our service will track your parcel at Russian Post through the official website, and also check all the necessary foreign delivery service websites.

Russian Post tracking parcels by postal ID number

Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, but Russian Post only supports tracking for two types, these are international items of the International Postal Union, and tracking of items within the country.

Parcel identifiers of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of item is most often encoded, followed by 8 digits and the last 9 digit is the checksum, followed by 2 more letters, and this is always the code of the country of departure.

Shipments within Russia are assigned a 14-digit digital code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.

How to find a parcel by Russian Post tracking number

The package can be easily found by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the department from which the parcel was sent and looks like 39401900000000.

International incoming and outgoing parcels can be tracked using a special number adopted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel post, letter, followed by 9 digits and the last 2 letters indicate the country code of departure.

Parcel tracking ZA..LV, ZA..HK, ZJ..HK

Items with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail - a type of postal item created by Aliexpress together with Russian Post to reduce the cost of delivery of inexpensive goods from Aliexpress.

Shipments with tracking numbers ZJ 000000000 H.K.- a type of postal item created by Joom Logistics together with Russian Post to reduce the cost of delivery of inexpensive goods from Joom.

Such parcels have only 3 statuses:

Accepted at the post office
Came to the place of delivery
Received by addressee

Parcels are not tracked at all stages of the journey, but all important information present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and using the ZA..LV, ZA..HK number, the parcel will be found and delivered at the post office.

Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are located in China, so it takes some time until the order is transported from the seller’s warehouse to the post office of Latvia or Hong Kong.

The service website collects information on delivery times for 1.5 million items weekly and uses this statistics to predict delivery times for parcels in Russian cities with an accuracy of +/- 2-4 days.

How long is a parcel or letter stored at a Russian Post office or what is the storage period?

The storage period for postal orders and written correspondence, which also includes international small packages, is 30 days. Other postal items - 15 days, unless a longer storage period is provided for in the contract for the provision of postal services. Items marked “Judicial” are stored for 7 days.

The storage period begins on the next working day of the post office following the day of receipt of the item or postal order at the place of delivery.

After the expiration of the storage period, registered items (parcels, registered and valuable letters, registered and valuable parcels, registered postcards, EMS express mail) are sent to the return address at the sender's expense. If the sender does not pick up the returned item within the storage period, the item is considered “unclaimed” and is stored for 6 months, after which it is destroyed

Receiving items via SMS code at Russian Post without a passport

It is very convenient to receive shipments without a passport and filling out a postal notification using an SMS code. To do this, you just need to fill out a simple electronic signature, at any branch of the Russian Post or through State Services.

Thanks to this service, you no longer have to fill out paper notices and show your passport. When receiving a registered letter or parcel at the department, it is enough to give your name or the shipment number, as well as the telephone number specified during registration. An SMS with a code will be sent to this number, which must be given to the operator in order to receive the shipment.

Receiving items at Russian Post

Simple letters, postcards and small parcels are delivered to the recipient's mailbox.

The postman brings registered letters to your home and hands them to the addressee against signature upon presentation of an identity card. If the addressee is not there, the postman leaves mailbox notification and returns the letter to the department.

Parcels and other registered items can be collected at the branch or ordered delivered to your home.

To receive the shipment at the branch, you need to present a notice (you can fill it out on the website) or a tracking number, as well as an identity card. Or activate simplified receipt and confirm your identity with an SMS code.

If you do not have a notice or a tracking number, upon presentation of your ID, you can ask a Post Office employee to find the item by the name and address to which it was sent.

Russian Post search for missing parcels

Check the status of your letter or parcel using the track number. If there is no information on the status of the shipment, or the status has not been updated for a long time, your letter or parcel has not been delivered, and the delivery period has expired, you can initiate a search for the shipment.

To start the search, you must submit an application on the page pochta.ru/claim or provide at any branch of the Russian Post:

application to search for a shipment within Russia or an international shipment;
a check issued along with the shipment, or a copy thereof (the check is issued at the time of dispatch);
identification.

Applications to search for domestic and international postal items are accepted within 6 months from the date of dispatch. Applications to search for international EMS shipments are accepted within 4 months from the date of dispatch.

The application can be submitted by both the recipient and the sender or an authorized representative of one of them (upon presentation of a power of attorney).

Russian Post reports search results by registered mail to the postal address, or by letter to email address specified in the application.

The period for considering a complaint or claim and providing a written response is:

5 days for claims regarding postal items and postal orders sent (transferred) within the same locality;
30 days for all other domestic mail and postal orders;
The period for consideration of claims for international mail can range from 30 to 90 days

In the event that the shipment could not be found, compensation is paid. The sender has the primary right to receive compensation; he also has the right to refuse compensation in favor of the recipient or another authorized person.

Simple small package tracking

Small package - a small parcel abroad containing unbreakable items. A custom small package, unlike a simple small package, has a tracking number. The track number for international shipments consists of 13 characters and uses Latin capital letters and numbers.

Simple small packages are those that are accepted from the sender without a receipt and handed to the addressee without a receipt. Simple items can be letters, postcards, parcels and “small packages” (parcels less than 2 kg abroad). Simple shipments cannot be tracked. Simple letters in stamped envelopes and postcards with stamps can be sent via the mailbox yourself.

Duty-free import

Records mention a messenger system in the 10th century AD. Early letters were sent on a roll with a wax or lead seal; the earliest of these seals dates from 1079 and mentions the governor Ratibor Tmutarakan. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice

By the 16th century, the postal system included 1,600 branches, and mail reached Novgorod from Moscow in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.

Using the Parcels application, in a few seconds you can find out the exact location of your parcel or mail delivered by Russian Post.

13.04.2020

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