hm2 not working. My HUD is not working

How to fix if HUD is not displayed on your table during the game or HM2 constantly writes Waiting for hands…, but nothing happens, you will learn from this article.

Check for updates

The first thing to do is update the software. Check if there is an update? Also make sure your poker client installed in english, and hand histories are saved in English.

If you have the latest version of the program, and the poker room is installed properly, but the HUD still does not work, then follow these steps:

Does the poker client save hand histories to your computer?

Check all relevant settings. Open your saves folder and make sure it contains a file that is constantly updated. For example, in the case of Microgaming network sites, you need to manually archive the gamehistory.dat file at certain intervals - every 10,000 hands. Copy/paste to the c:\hmarchive folder and then to the current day folder - or create a special folder. Then restart the client to create a new game history file.

Does the hand history folder show up in the HM2 Auto Import file list in Site Settings?

If not, run automatic discovery. Some folders may not be recognized, especially if they are in non-standard locations. Click Add and specify the folder path to add it.

Check your time zone settings

If your time is different from the site server's time zone, you need to set the time in Settings. Start automatic discovery. If for some reason there is no result, determine the time difference yourself and enter it in the site time settings. This step must be completed before starting the game.

While playing, open the Sessions Ribbon. Look at the columns on the right that show the hands in the session and make sure the times shown for those hands match the time on your computer when you play. AT otherwise, go to Network settings and change them.

Use Table Finder

For some sites/tables you will have to use the Table Finder. Check if the table is listed in active tables, under the session information. Then click Table Finder. Select the table name and drag the object to desired table. Click "OK" to add the HUD to this table.

Remove archive folders from auto import

Delete c:\hmarchive and/or c:\hm2archive and any other folders where your imported folders are archived from the auto import folders. It is necessary to break the vicious circle of importing and archiving, as this slows down the HUD and, quite possibly, is the reason for its disappearance. Sometimes this effect causes the computer to crash because Windows does not read file names. Do the same with other folders where data is saved. Remove such folders from the list of folders in auto import.

Additionally

• Also make sure that in HUD Options > HUD Filters > Last x months number is set from 1 to 20.
• If one HUD works and the other doesn't, then export the broken HUD, then import that file and delete the previous HUD.

My HUD is not working.

For the HUD to work in Holdem Manager, 3 main points must be taken into account:

1. The hand history must be saved by your room client to the hard drive.
2. Holdem Manager needs to know where your poker client saves the hand history. (Auto Import Folders)

Note: Make sure you have the latest version of Holdem Manager if your HUD doesn't work! http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

Note: Make sure your poker client is in English. Also, the hand history must be kept in English.

Saving the hand history

table manager

If a table manager does not open after pressing the button Start Auto Import, then the security settings in Vista or Windows 7 may be incorrect.

• Disabling UAC will most often help:

• You may need to uninstall other security apps to open table manager.

• You need to run the HMHUD.exe file on behalf of the Administrator. (HMHUD.exe is the startup file Table Manager.)

table manager- an icon with an orange flower.

Still not working?

Send an email to [email protected] with the answer to the following questions (the questions are not translated, because the support letter must be in English.):

1. What version of Hold'em Manager are you using?
2. What poker site are you playing on and does the problem occur on more than one site?
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
4. Have you clicked on the Start Auto Import button?
5. Often times, it is one setting or option that"s not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
8. If the hand histories show up in the auto import folders, but they"re not importing into the database, please create a new database and try importing some hands to test if it"s a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
10. If you open the hand history files, are they written in English?
11. Please attach your holdemmanager.config file from C:/Program Files/RVG Software/Holdem Manager/Config folder. It may be just called holdemmanager if youve extensions turned off.

In this article, we will discuss the most common HUD-related problems and talk about how to solve them.

Problem I: HUD not showing at tables

If you encounter any problems with the operation of HM2 in general and with the HUD in particular, you should first make sure that you are using latest version HM2. To do this, use the "Check for Update" function on the main panel of the program.

If there are updates for HM2, the software will offer to download them and perform the installation procedure.

If you are using the latest version of HM2, you will see the following information message.

As we have already said in the article "Setting up the import of poker rooms for the HUD to work correctly, it is necessary that:

1. The hand history written by the poker client was saved to HDD in English.
2. The Import process and the HUD itself must be activated.
3. The path according to which the hand history is saved must be specified in HM2 in the correct way (Auto Import Folders).
4. The time set on your PC, the time of the poker client, and the time of HM2 have been synchronized.

For time synchronization settings, use the "Site Setup" option.

If for some reason it is not possible to synchronize the time automatically, then you should do it manually. To do this, select a poker client from the list on the left and indicate the number of hours by which the time of the poker room differs from the time of your PC:

• Enter "X" if the poker client's time is "X" hours behind yours.
• Specify "-X" if the poker client's time is "X" hours ahead of yours.

The next thing to make sure is that HM2 and the poker client installed with the selection of English language, run as an "Administrator" (for users of Vista, Win. 7/8). For this:

1. Open the folder C:\Program Files\Holdem Manager 2. Or Program Files (x86) if you are using a 64-bit system.
2. Locate the HoldemManager.exe file, right-click on it and select "Properties" from the menu.
3. Go to the "Compatibility" tab and select the "Run this program as administrator" option. If this option is not available due to disabled Windows UAC (User Account Control), enable it, restart your computer and repeat this step. Then, if necessary, you can disable UAC.
4. Do the above algorithm with the shortcut to launch the poker client.

If the HUD is not working properly, please use the Table Finder feature in the Active Session tab.

Information about all open tables will appear in the window that opens. Select the desired table where the HUD is not displayed, and drag the selected icon to the real table, then confirm the action and click "Done".

You can also fix issues with HUD output by:

• Video card driver updates.
• Disabling the "Aero" theme and selecting default theme for Windows.
• Disabling or reducing hardware acceleration, as it can cause graphics-related problems, which leads to errors in the HUD.
• Troubleshooting in configuration files programs.

Incorrect configuration in prefs.xml or holdemmanager.config files can cause Holdem Manager 2 to fail and close the program. To fix it, you need to return the original prefs.xml and holdemmanager.config files.

To do this, close HM2 and open the folder C:\Program Files\HoldemManager 2. Make copies of the prefs.xml and holdemmanager.config files and delete the original files. We launch HM2: if the problem is solved after that, then one of deleted files was damaged. Re-configure the auto-import procedure.

• Disabling the Live Tracking service. This function may cause problems with the HM2. To disable Live Tracking, open the HUD Settings menu, go to the Site Options tab, and uncheck the Live Tracking area.

• Check your firewall and antivirus settings, as sometimes these programs can block access to files that are necessary for the program to work correctly.

Some programs may cause Holdem Manager to crash. To find which program is causing the error, restart your system, close all applications that you can do without (including MSN, Skype, Teamviewer, Mikogo, Firewall, Antivirus, Email, FPHG, PT3, and other programs in the taskbar, about hours). Run only Holdem Manager and the room client. If after that the problem is solved, then run the closed programs in turn, so you can determine the application that causes the HM2 to malfunction.

• Enable the generation of log files.

In the "HM2 Settings" menu in the "Feature Logging" tab, activate the checkbox next to the required report on the program operation.

Then repeat the action that caused the failure and open the C:\Users\Your account name\AppData\Roaming\HoldemManager folder. Send the hudlog.txt file to [email protected] and describe your situation in a letter. HM2 Support will then start working on fixing your problem.

Problem II: HUD windows are not in the right place

To resolve this issue, you must configure preferred locations. If you do not use the "Preferred Sites" function, then open the "Site Settings" menu and select the desired room. Then make sure that for the selected room, the fields "HU", "4-5 max", "6-max", "7-8 max", "9 max" and "10 max" are set to "None".

If after this the HUD windows are placed incorrectly, correct their order using the buttons<< и >> in the "Settings" window of the HUD behind the table. After finishing moving the HUD windows, click "Set seat" to fix the HUD windows in the specified positions.

If you use the "Preferred Seats" function, then it is necessary that the preferred seats specified in the room settings correspond to the preferred seats that are specified in the HM2 settings.

Go to "Site Setup" and set the "Preferred Seat Number" manually or use the "Auto Detect" function.

Problem III: "Mucked Cards" are not in the right place

To solve this problem, you should:

• Make sure that "Preferred Places" is set correctly, otherwise the steps below will be useless.
• Set a value greater than 0 in the "Display time (sec)" field in the "General Settings" tab

• Open the "Settings" window on any of the tables and select the "Show mucked card position" option.
• After that, examples of "Mucked cards" will be displayed on the table, and you will need to place them in the appropriate places with the right mouse button.

• After the placement, deactivate the "Show mucked card position" option in the "Settings" window.

Issue IV: HUD windows not moving

The HUD windows behind the table can be moved by holding down the right mouse button. If this option is not available to you, then:

• In the "HUD Settings" menu in the "General Settings" tab, deactivate the "Lock HUD layout" option.
• If this does not help, then enable the "Force HUD on top of tables" function.

Problem V: HUD windows are not visible in TeamViewer

In order for the HUD windows to be displayed in TeamViewer, go to "Advanced options" and deactivate the "Ignore alpha blending on this computer" function.

Problem VI: When the number of players at the table changes, the statistics are reset to zero

To solve this problem, you should correctly configure "HUD Filters".

• Go to the "HUD Filters" tab in the "HUD Settings" menu.

• Set up filters regarding the number of players at the table. In order for the statistics not to be reset due to a change in the number of players at the table, you should specify the minimum value equal to 2 and the maximum equal to 10 in all filter lines.