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Toll-free wildberry hotline number. Hotline Wildberries - free phone number Wildberries contacts

wild verries (or Wildberry)- this is one of the largest network trading platforms in Russia, where you can purchase various goods - from shoes to electrical equipment for the home. It also provides its services in Kyrgyzstan, Kazakhstan and Belarus. When making purchases here, users are faced with different situations, so they often look for a hotline phone on Wildberries.ru.

The history of the creation of a network store online store

Wildberries.ru was created back in 2004 by Tatyana and Vladislav Bakalchuk. In 2012, the trading platform entered the Belarusian market, providing its goods there, and in 2014, delivery was made to the territory of the country of Kazakhstan. For the first time, Wildberries was recognized as the most popular service in 2015. The following year, the platform came out on top in terms of sales among all companies in the Russian Federation. This event was associated with a large number of self-delivery points of the online store.

In 2017, Wildberry was valued at $419 million, and the organization immediately took 4th place in the Russian version of Forbes among Runet network companies. In early 2018, Wildberries began distributing food.

Hotline at Wildberry

Wildberries.ru provides many ways to contact technical support. There are also topics of questions for which you can get an answer:

your product has not arrived at your address;
have questions about the goods provided in the online store;
the quality of the product that was purchased in this store does not suit you;
if the user wishes to receive advice on certain products;
there are questions related to the functional side of the online store;
other questions.

There are really quite a few reasons for contacting the technical support of the store. Fortunately, the user has a large selection of types of communication:

By calling the Wildberries.ru hotline, you can get an answer to all your questions. But before that, you can see the frequently asked questions on the store's website. To do this, open the contact information page (link above) and select the link to them at the bottom right of the window. Perhaps here you will find the answer to your question and you will not have to contact support.

Mobile application Wildberry.ru

You can download the mobile app from Google Play or the App Store for your device. They are quite convenient to use, because the phone is always at our fingertips. Thus, the application has several advantages.

Clear and simpler interface, unlike the web version.
The application is distributed completely free of charge.
It does not cause failures or other similar troubles.
Convenient distribution of goods into categories and types.
Through it, the ordering process is quite fast.

Using the Wildberry mobile application, you can also contact technical support directly from it. For this you need:

Open settings on the side of the screen;
in the list of settings, find the item "Menu";
in it you need to find the item "Contacts" and select it;
here you will also find several types of communication, select the one you need.

Delivery of Wildberries goods

The Wildberry store periodically holds seasonal sales and promotions. All buyers who purchase goods in the amount of 15,000 rubles or more become owners of favorable discounts for their next purchases. The buyer does not worry about delivery, because it is provided in almost all parts of Russia by our own courier service or our partners.

The store provides more than one and a half million products from 10,000 different brands of clothing, accessories, family and home products, food, sporting goods and so on. Here you can find not only products, but also information. Every day, the site publishes various articles on the topic of fashion, beauty and style, which can help in choosing clothes and beauty items. If you have any questions about the products of the Wildverries.ru online store, call the hotline 8 800 775 55 05.

The WildBerries online store is one of the leaders in the sale of goods. He has many offices throughout Russia.

Such a large company naturally has its own contact center. Let's talk about it in more detail.

WildBerry Contact Center

Attention! The call center operates 24 hours a day, 7 days a week. Thus, the support service is always ready to help customers solve their problems and advise on various issues.

By calling the contact center, the client can leave a complaint about the seller or the quality of the goods, inquire about the delivery time of the goods, or consult with the operator on various issues.

Other Ways to Contact Customer Service

The official website of the company provides detailed information in the relevant section. Link: www.wildberries.ru

The company also offers alternative communication options: social networks, e-mail, IP-telephony and access through the site.

1. The What'sApp application is mainly used for a text message from a customer.

Given that this is a messenger for mobile devices, customers have the opportunity to contact the company's support service at any time.

2. Skype is a program for video calls and sending messages. WildBerries only use it for text communication.

This is due to the fact that the software does not support multi-channel, that is, while a conversation is going on via Skype, other subscribers cannot call.

3. Email is represented by three addresses:

1. Email box [email protected] serves to receive requests from clients, and also through it answers are received to the user.

2. Address [email protected] is intended for applying for participation in events or for sending inquiries to the media.

3. Drawer [email protected] intended for charities. They can send their suggestions and wishes to this address.

Attention! You can also send a request to customer support through a special form on the store's website. It looks like this.

The user first selects the subject of the request, then specifies it in the “Section” item.

In the "Text" field, he leaves his claim (complaint, question, wishes, etc.). The client will receive a response to his appeal within a day maximum.

The online store has its own application for mobile platforms.

It is available for download from the following resources:

Google Play: play.google.com
App Store: itunes.apple.com
From the WildBerries website: mstatic.wildberries.ru.

The last option allows you to download the distribution kit of the program from the WildBerries website in .apk format - this is an installation package for the Android OS family.

The user downloads the file to the phone and then starts the installation.

Through the mobile application, you can also leave a question or file a complaint with customer support.

Complaints: 54
Resolved complaints: 18

Our catalog contains over 1900 leading fashion brands from around the world. The Wildberries company directly cooperates with clothing manufacturers and official distributors, so we guarantee you the authenticity and the highest quality of the goods presented.

Complaints and reviews about Wildberries

I ordered for the first time in this store of goods 9pcs (5 skirts and 4 tops). Ordered for pickup. First brought only 8 things. And secondly, one of the skirts was in a double bag. I measured everything, gave the bag with things to the manager. After 10 minutes, after my departure, the same manager called me and began to accuse me of having an extra package, but not a skirt. I tried to explain that one of the skirts was in a double bag, but they did not listen to me and promised to call the police. I was wearing jeans and...

[Invalid]

We booked a tent. On 05/30/17 they returned it back due to an incorrect investment (the tent came completely different). However, we paid for it. As it turned out in vain. The act of acceptance and transfer states that the results of the check must be provided within 10 days. All deadlines are long gone. The operators, of course, said that the money would be returned in the near future. We reordered the tent again, in the hope that the representatives of the online store could not lie. A new tent has arrived, but we cannot redeem it, because No...

[Invalid]

Returned after buying a jacket for marriage. I have been waiting for the examination for 16 days, no one can say why the delay occurred and when it will be ready. No item, no money. And there is no one to complain to. All operators repeat like robots: wait. And how long to wait? And most importantly, why should I wait? No need to send defective items.

[Invalid]

According to the order for a dark gray shirt, article 3228146, a blue shirt was received. Therefore, according to the act of acceptance and transfer number 170513-97599 dated May 13, 2017, a return was issued as a defective investment. To date, the return has not been considered and my money has not been returned. Please resolve my issue as soon as possible.

[Allowed]

On April 14, I purchased shoes in the Wildberris store (Order No. 624094784), in the process of wearing them on the first day, the backs settled on the shoes, on April 17 I handed over the shoes for a quality check with a request to return the money paid to me. The acceptance certificate states that the check is carried out within 10 days, and the refund is made within 10 days from the date of signing this act. After 10 days of no money, no results, the store sent a letter apologizing for the delay...

[Invalid]

I purchased ankle boots, after using them for 2 weeks, the heel broke, the store, after its examination, refuses to recognize a manufacturing defect and return the money (6,120 rubles) for a low-quality product. Help protect my interests and return the money.

[Allowed]

02/25/2017 I refused the brought jacket of a smaller size. On the lining of the trigger under the collar was the factory size "S" (42), and on the paper sticker of the package was indicated "M" (44). On the same day, I wrote to the store staff with a request to correct this oversight. Received a kind reply: We apologize for the inconvenience. Upon receipt of the return, the goods will be checked. If confirmed, the position will not be taken into account in the calculation of the buyback percentage"....

A disgusting, dirty story happened today, 03/12/17, at the self-delivery point of the Vileberry store, at Yekaterinburg, Tbilissky blvd., 13. In the morning, an employee of the point called me and said that on 03/07/17, while buying goods, I STOLEN PHONE IN THE STORE ! It was further reported that the evidence of "my" theft was recorded by a video camera and it was required to return the stolen item. The tone and demands were disgusting. After 10 minutes, I was at the indicated address of the point where the employees, with ...

[Invalid]

In December 2016, order 33317961 was placed. As a result, the purchased jeans, art. 3392089, after several times the socks began to unravel. The product was returned to the pickup point at the end of January 2017 for examination and a refund upon confirmation of the marriage. Today 07.03, no results. I called the call center 3 times and wrote a complaint in my personal account - to no avail. Please help in this situation.

The courier refused to come, because I did not answer the call. I called back in half an hour, they answered me sharply that I would not come, postpone the day of delivery. I did not listen to my explanations. Wildberry operator also said that she could not help. I think that the store does not value its customers. P.s. Previously, more than once I made concessions to couriers, transferring delivery at their request. In response, I received a boorish attitude.

Me on January 25, 2017 the sleeveless jacket art.2547613 was returned due to marriage (a hole in the back), today everyone answers the same thing to my appeals that there is no information. The attitude towards the buyers of your site leaves much to be desired, the desire for cooperation somehow disappears. And I still wanted a speedy resolution of my question, and not excuses and replies

All contacts of the largest online store Wildberry | wildberries.

Every day more and more people are wondering - why waste precious time after work or weekends to purchase the necessary things. And what's even worse, if you know exactly what to buy and don't like long shopping trips, but you can't find what you want - this day seems the most tiring in life. But really, why waste time if there is a huge online store of clothes, shoes, accessories and much more - Wildberries! Everything you need in one place, and even with constant promotions, sales, discounts.

Interested? Head to the store! For those who have decided to place an order at Wildberry for the first time, you should definitely read about registering, searching and placing your first order.

Wildberry - free hotline contact number 8800

The Wildberries website provides the most detailed information necessary for ordering goods online, but still quite often a question arises that I would like to agree with the seller. The Wildberry service also provides advice and assistance from an experienced stylist.

If you wish, you can contact the store around the clock directly in your browser. To do this, follow the link and click on the link under the menu "Call from the site".

For those who are more comfortable talking on the phone - 24/7 Hotline 84957755505

Wildberry - contact phone number of the Call Center, support service for your region

Depending on the place of residence of the client, the telephone number of the hotline may vary. In order to find out the contact number of the support service for your region, you will need to follow the link, select the locality and click on it.

Wildberry - contact phone number of the Call Center, support services for your region: select the region

After that, you will automatically return to the same page and the required number will be displayed in the "Phone of your region" menu.

Wildberry - contact phone number of the Call Center, support services for your region: select the region

Please note that if you allow the site to track your location when you first visit the site, you will not need to manually select your region.

How to write a message, a letter to the Wildberry online store?

Real online shopping gurus gradually refuse to waste time waiting for the operator and ask all the necessary questions in correspondence. And you can do it all in one click!

You are on the page of the product you are interested in and you have a question? Under the product description, select the menu "? Questions" and click on the pop-up button "Ask a question". Please note that only registered users can ask questions in this menu.

Here is how you can get advice online:

Telegram +7 926 537 31 37
WhatsApp +7 926 537 31 37
Viber +7 926 537 31 37
In the menu "Questions, regrets?" link
On the Wildberry forum at the link

Please note that all the methods indicated in this section are intended solely for chatting and it is impossible to get advice by calling them.

Email Wildberry

We hope that our article helped to establish communication with one of the most popular sites, and now you can clarify all your questions with employees, after which you will delight yourself with new things!

All contacts of the largest online store Wildberry | wildberries.

Every day more and more people are wondering - why waste precious time after work or weekends to purchase the necessary things. And what’s even worse, if you know exactly what to buy and don’t like long shopping trips, but you can’t find what you want, this day seems the most tiring in life. But really, why waste time if there is a huge online store of clothes, shoes, accessories and much more - Wildberries! Everything you need in one place, and even with constant promotions, sales, discounts.

Interested? Head to the store! For those who have decided to place an order at Wildberry for the first time, you should definitely read about registering, searching and placing your first order.

Wildberry - free hotline contact number 8800

If you wish, you can contact the store around the clock directly in your browser. To do this, go to link and click on the link under the menu "Call from the site".

For those who are more comfortable talking on the phone - 24/7 Hotline 84957755505

Wildberry - contact phone number of the Call Center, support service for your region

Wildberry - contact phone number of the Call Center, support services for your region: select the region

After that, you will automatically return to the same page and the required number will be displayed in the "Phone of your region" menu.

Wildberry - contact phone number of the Call Center, support services for your region: select the region

Please note that if you allow the site to track your location when you first visit the site, you will not need to manually select your region.

How to write a message, a letter to the Wildberry online store?

Real online shopping gurus gradually refuse to waste time waiting for the operator and ask all the necessary questions in correspondence. And you can do it all in one click!

Here is how you can get advice online:

Telegram, WhatsApp, Viber click the icon on this website page.
Skype Wildberries WB(text only)
In the menu "Questions, regrets?" on link
On the Wildberry forum link

Please note that all the methods indicated in this section are intended solely for chatting and it is impossible to get advice by calling them.

Email Wildberry

Another effective communication method is email. Prefer to keep in touch through it? Wildberry unified mail - [email protected] .

Many people use Wildberries, the hotline phone is of interest to customers. In our material, contact details will be provided for communication with the specialists of the support center.

Wildberries – well-known online store. It has a lot of advantages:

Provides a wide range of products.
Expands the range of products.
Attracts new partners.
Invest in your own promotion.
Helps many companies to sell products.
The online store is open for cooperation. He is ready to establish partnerships with small companies that produce quality products.
Attractive prices are provided for customers.
Promotions are often held.
There is fast delivery.
You can, if necessary, call the Wildberries hotline and ask questions.
Employees are always ready to help customers.
The interface of the online store is convenient.
You can quickly get used to the site.
Products are divided into categories for your convenience.
A special application for smartphones has been released. The program is able to replace the site and is very easy to use.

Wildberry is a reliable online store with a rich assortment. Now you can shop without leaving your home, save a huge amount of your time. The site is gradually gaining popularity and does not stop in development.

Wildberry Support

Wildburys has many ways to contact her. But in what cases it may be necessary to contact specialists?

There were questions regarding the presented goods.
You are unhappy with the quality.
The order did not arrive after the expiration of the delivery time.
You want to ask questions about the operation of the online store.
Get advice from experts.
Other reasons.

There are many reasons for contacting the Wildburys hotline. Therefore, you should choose one of the available methods to contact the contact center staff.

Options

What contact methods are currently available?

By phone number.
Through Skype.
Use whatsapp.
Call from the site.
Create a case on the portal.
Send an email.
Other methods.

Wildberry hotline number

The Wildberry hotline in Russia will be one of the best ways to quickly contact company employees. But there is no toll-free number 8800 on the official website. The organization offers a Moscow phone both for residents of the capital and for the regions.

You will need:

Dial 84957755505 .
Select switch to specialist.
Wait for an answer.
After the connection, you can ask questions of interest.

Skype

A popular way is to write via Skype. You will need:

Add to contacts Wildberries WB.
Write a letter with a question in the chat.
It will be reviewed and you will receive a response.

Email

You can use e-mail to contact specialists. Necessary:

Sign in to an email service.
Click on the button to create a new shipment.
Enter in the recipient line [email protected].
Enter your own question in the body of the letter.
Submit it for review.
A response from staff should be coming soon.

Via whatsapp

You can send a WhatsApp message. You need:

Add contact +7 968 675-06-63 .
Write a message with a question.
Wait for an answer from experts.

Call from site

The portal offers to make a call to the employees of the online store. Necessary:

Go to the page https://www.wildberries.ru/services/kontakty.
Click on the "Call from the site" item.
Wait for connection.
After switching to an employee, you can ask an existing question.

Create an appeal on the site

On the portal, you can create an online appeal. Need:

Go to https://www.wildberries.ru/services/kontakty.
Select "Create a request".
Get authorized.
Fill out the form and indicate the reason for the appeal.
The term for consideration of the request by employees is up to 24 hours.

The portal also provides company addresses:

Legal - 142715, Moscow region, Leninsky district, Milkovo village, possession 1.
For the return of goods and letters - 115551, Moscow, PO Box 20, Wildberry LLC.