How to redirect from yours. How to forward from a specific number to another excluding others

Smartphone users are sometimes faced with the need to set up call forwarding to a specific number. There are several options when this may come in handy:

• You change your phone number and for some time he needs to redirect calls from the old number to the new one;
• You are outside the coverage area of ​​one operator, but you have access to communication through another;
• You went on a business trip, took your corporate phone with you, but forgot yours at home;
• You have lost your phone.

In each of these cases, you will stay in touch if you know how to set call forwarding on your phone. You can redirect incoming calls yourself, through the phone settings, or use the service provided by operators cellular communication.

By the way, if you want to know how to find a lost Android phone, you can read about it in our material.

Self-configuring call forwarding

The easiest way to forward calls to a specific mobile number– use the settings on your phone. Let's consider step by step actions using the example of the sixth version of Android:

• Go to your smartphone settings;
• Click on the Phone icon;
• On the right top corner click on the drop-down menu;
• Go to contact settings;
• You are taking SIM settings and your operator;
• Click on “Call Forwarding”.

IN this menu 4 points will be available to you. First of all, we enable the forwarding function. Next, you need to specify the number to which calls will be redirected in three cases:

• The number is busy;
• No answer;
• The number is unavailable.

Please ensure that the number to which you will direct calls is up-to-date and can always be accessed.

Mobile operator services

Now let's move on to how to set forwarding to a specific number via mobile operator. Every cellular service provider has an incoming call forwarding service. The service is connected using approximately the same template, but the cost and additional conditions may vary.

If you don’t want to tinker with your phone settings, you can use the “Forwarding” service, which is provided by cellular operators Beeline, MTS, Megafon and Tele2. Connecting the service to all operators follows the same scheme. Only the cost of the service will differ.

To find out how to forward to a specific number through technical support, dial the number:

• Beeline 8-495-974-88-88
• MTS 8-800-250-0890

Also, with Beeline and MTS, the forwarding service can be activated and configured in your personal account on the official website.

For example, let's look at how to set up redirection through your Beeline personal account:

1. Go to the website http://my.beeline.ru/
2. Find the forwarding service in the list of services or through the search
3. Click on the "Connect" button

Here you can fine-tune the operation of the service in case the number does not answer, is busy or is unavailable.

All mobile operators The Big Four use special USSD commands to connect and manage the forwarding service

• Service activation: *110*031# call
• Redirect all incoming calls: **21*phone number# call
• If the number does not answer: **61*phone number**time# call. The time after which the call will be redirected must be specified in seconds, for example, 10, 20 or 30.
• If the number is busy: **67*phone number# call.
• If the number is unavailable: **62*phone number# call.

To disable the service, dial the command ##002# call. There are also several commands to disable certain functions of the service:

• Cancel forwarding of all calls - ##21#
• Cancel forwarding of missed calls - ##61#
• Cancel forwarding to a busy number - ##67#
• Cancel forwarding to an unavailable number - ##62#

By the way, Tele2 also has an SMS redirection service. True, it does not operate in all regions of Russia. To activate the forwarding service text messages, you need to dial the command *286*1*phone number in the format +7-ХХХ-ХХХ-ХХ-ХХ# and press call.

Using the call redirection service for each operator will differ only in the cost of connection and use.

Beeline: free connection, absent subscription fee, transferring a call to a Beeline number is free. If incoming call is transferred to the number of another operator, to landline phone or to a number in roaming, payment is calculated according to the tariff.

MTS: free connection, subscription fee - 0 rubles. The cost of a forwarded call depends on the tariff plan.

Megafon: no connection or use fees. For transferring a call to mobile and landline numbers, the operator will charge 2.5 rubles per minute of conversation. Other calls are calculated according to the tariff.

Tele 2: Free connection and use. Each forwarded call is charged according to the tariff.

Whatever method of connecting forwarding you choose, the main thing is that you have a reliable and powerful mobile gadget in your hands. We recommend paying attention to smartphones from the British company Fly.

Why Fly

Since 2003, Fly has been producing affordable and high-quality gadgets that meet all current user needs. Excellent image quality on the display, powerful processor, capacious battery, cameras with which you can take your best pictures - the user will find all this in every smartphone from Fly.

One of best smartphones from the British brand over the past few months can rightfully be considered Fly Cirrus 9. In this model, Fly engineers have embodied all modern trends mobile technologies. The large 5.5-inch IPS HD screen displays natural and rich colors. The 4-core processor with a frequency of 1.25 GHz will instantly cope with any task, from launching an application to loading and playing large videos.

For stable autonomous operation A capacious 2800 mAh battery responds throughout the day under various loads. You will not be left with a discharged smartphone in your hands at the most inopportune moment, even if you activate the LTE 4G module for several hours.

If you are interested this model, you can purchase it without leaving your monitor using the Fly branded online store.

Now you know not only how to set up call forwarding to a number, but also on which smartphone this can be done. Choose the most convenient method for you, and we can only wish you to always stay in touch.

If you find an error, please highlight a piece of text and click Ctrl+Enter.

The average subscriber knows 1-2 ways to set up MTS forwarding; in my article I talk about how to set it up step by step through the Internet assistant. What is redirection? In short, the forwarding service is the redirection of a call from one number to another according to certain rules.

A rule refers to the type of redirection. They are as follows:

1. Unconditional - that is, forwarding, in which all calls are forwarded.
2. By non-answer - if they called you for a while, but you didn’t pick up.
3. Due to unavailability - if your phone is turned off or is out of network coverage.
4. By employment - if you are already talking on the phone.

This classification will be used further. I would like to immediately draw your attention to the fact that you can redirect calls to any phone number and while you are in any place. In roaming, for forwarding by condition (types 2,3,4), a fee is charged both for the incoming call and for the forwarded one (roughly speaking, in roaming you pay twice as much for forwarding if you use any forwarding other than unconditional).

First of all, you need to activate the MTS “Forwarding” service.

• Dial *111*40# on your phone and press the call key.
• Send an SMS with the text 2111 to number 111 (SMS is free).
• Through .

What is the difference between connecting forwarding and setting it up? Forwarding is a service that, as a rule, is activated automatically immediately upon concluding a contract. That is, you most likely will not have to connect it. But in order to specify the number and rules by which the call will be forwarded, you need to set up forwarding.

How to set up MTS forwarding?

After this, the page will automatically refresh and a new line will appear reflecting the settings made. You can remove redirection in exactly the same way as you can enable it. By the way, if you have enabled redirection in one way, then no one forbids you to disable it in another way. For example, you connected it through special commands, but you can disconnect it through the Internet assistant.

Do you want to see the client's number on your mobile after the call is forwarded? Read why this is impossible in a long and boring, but detailed article about how call forwarding and number spoofing works with links to laws. We answer the questions: what are we talking about, how does it work, why is it outgoing, how much does it cost, why we don’t do a replacement and how to get around it.

What is call forwarding

Call forwarding is a transfer incoming call when they didn't pick up the phone. There are conditional and unconditional forwarding: in the first case - transfer under several conditions, in the second - transfer of absolutely all incoming calls. The conditions are as follows: when busy, when unavailable, when there is no answer, when entering an extension (for PBX).

If the call forwarding occurs inside the PBX, there is no tariff, but when the call goes to an external number - landline or mobile - call forwarding is charged. And what is important: even if you forward from the PBX to another number connected to the PBX, then call forwarding is paid - the call leaves us and goes through the operator. In most cases, each forwarding minute costs the same as an outgoing minute. Sometimes there are separate prices for forwarding, the price from the package does not apply, and so on. Check with the operator.

Why is outgoing communication needed?

There is redirection, even if there is none. A common situation: “I’ll receive calls on my mobile, why do I need outgoing calls and forwarding?” This is a misconception: if a call goes through a PBX to a mobile phone, call forwarding works, the call is paid, and the number must have outgoing lines. Forwarding to a mobile or landline means two calls: incoming and outgoing. Therefore, it is important that you have at least two lines and outgoing communication is working.

The PBX has a special feature: you can select the number through which the call will be forwarded. By default, call forwarding is treated as a regular outgoing call and outgoing rules apply. However, this way you will not know which number the client called. To avoid this, for each number you can set whether to use rules or this number to forward the call.

However, in any of the options, your external number will be displayed on your phone, not the client’s. Looking ahead, this cannot be fixed, but there are workarounds.

Number substitution and legislation

Determining the number when forwarding is the main problem that our users face. They want to see the client's number so they can call back if necessary. But Russian legislation gets in the way of business.

Theory

To understand, let’s find out how telecom operators work. Their activities are licensed, and to become an operator, you need to obtain a license. The license has requirements, for example, it is necessary to submit a communication center to Roskomnadzor. The difficulties are small - even a business center can become an operator, it does not have to be a large company like. Operators do not exist in isolation; they interact with each other through interconnection agreements.

Thousands of operators are subject to the same law “On Communications”. It fully regulates activities in the field of communications, and licenses will be taken away for non-compliance (Article 37). Without licenses, other operators will not work with you - this is prohibited, otherwise they will also be taken away from them. And without others you won’t be able to - how to call other people’s numbers? For an operator, revocation of a license means the death of a business.

The law (Article 41, paragraph 3) refers to the need to certify software and metering equipment:

List of communication means subject to mandatory certification, approved by the Government Russian Federation, includes:

... as well as communication equipment with measuring functions, taking into account the volume of communication services provided by telecom operators in public communication networks...

We are talking about billing and it needs to be certified; this is regulated by Order of the Ministry of Telecom and Mass Communications of the Russian Federation dated April 8, 2008 N 38 “On approval of the Rules for the use of equipment for time-based recording of connection duration.” In the fifth appendix about substituting a number (Caller ID):

1. APUS with the function of protection against substitution of Caller ID information provides:

1. reception of information transmitted by Caller ID equipment;
2. comparison of the received information with the information that should be in the case of receiving undistorted Caller ID information (hereinafter referred to as reference information);
3. disconnection of the connection if the received information differs from the reference information.

2. APUS generates and stores for at least 6 months a data array with a list of telephone numbers for which attempts to replace Caller ID information have been registered (hereinafter referred to as the array of number replacement).
3. APUS provides the ability to view the array of numbers substitution during the entire period of its storage.
4. APUS provides the ability to transfer to external automated systems calculations of an array of numbers substitution without suspending the functioning of the automated control system.

It is the operator's responsibility to monitor, drop, record and store spoofed calls. In fact, number substitution is not prohibited, but the operator is obliged to respond. Violation may result in license revocation.

Conclusion for the lazy: it is possible to substitute, but it is pointless - substitution is stopped. For individuals and ordinary companies, no penalties have yet been provided.

Causes

There are two areas that are interested in limiting number spoofing. These are the operators and intelligence agencies themselves.

Large operators comply with the law and are forced to enter into international agreements on traffic exchange. They send international calls through official channels and pay for every minute under these contracts. Therefore, when a call comes from abroad, they are interested in the calls going through the same channels and already paying them. But the call can be sent over the Internet, without using their channel and without paying them. Operators lose money on this.

It’s even simpler with the intelligence services - they must know who called, to whom and at what time. Therefore, when the number is changed, some of the information is lost and it becomes more difficult to find terrorists/criminals.

Exception

What is not prohibited is permitted, so in some cases there may be substitution. We are talking about constant substitution of the number you own. For example, you have a landline number on which you receive incoming calls. And you want the same number to be identified when calling via SIP telephony. If you can prove ownership of the number, some operators will allow you to substitute it. But incoming messages from clients will still not be detected.

This is the operator’s initiative and remains at his discretion. Unfortunately, we will not recommend such operators.

Future

From time to time, the idea pops up among colleagues that substitution will be allowed. We have the opposite opinion - the situation will only get worse. For the second year now, the media have been writing about a direct ban on replacing numbers for calls from abroad. The interests are the same: money and security, more details about the initiative in the RBC material.

Practice

Theory and practice often diverge. But we don’t have an answer to what happens with substitution in practice.

Everything above relates to telecom; we work in IT. Therefore, we encounter the law less often, but we don’t make substitutions - the operators don’t let them through. We don't know how often substitution is punished. And we certainly don’t want to find out for ourselves, so we comply with the law.

How to solve

If the client’s number cannot be shown on the manager’s mobile phone, you can look for alternatives. We do not have a ready-made solution, but integrators offer several options.

RocketCRM

There really is a problem with number identification and we are solving it. We recently mastered the Websocket API in onlinePBX and the number of options has increased.

1. Call back for the manager: the script using the manager’s number will automatically connect you with the last client. And since the call goes through the PBX, the conversation will be recorded and placed in the required CRM card.
2. Send SMS during or after the call to the number of the manager who answered. The SMS contains the client's name from the CRM and number.
3. Instead of or together with SMS, send the same information to email manager
4. As a last resort, transfer managers to FMC.

These are the main options, but we don’t stop there and try to find a suitable solution for each customer.

Konstantin Kuznetsov

Get the result

Customers use only amoCRM, so we solve the issue quite simply. We put mobile app amoCRM to the manager’s phone and for all calls we create tasks, deals, contacts. After the call, the manager finds the right client through the application and calls back.

Ilkin

Head of CRM department at

Have you encountered phone number identification on your mobile phone? Decided? - Share your story in the comments.

Telephony for business with integration into any CRM

Set up forwarding of incoming calls to any phone near you (landline and mobile, as well as long-distance and international numbers) or transfer calls to voicemail. You won't miss an important call, even if:

• your number is busy;
• you do not respond within the time interval you specified;
• your phone is turned off;
• you are out of network coverage.

* MTS does not guarantee the correct operation of forwarding to service numbers 8-800 -ХХХ-ХХХХ

Expand all

What is the price

• Connection in the My MTS application and Personal Account - 0 rub.*
• When making the first call forwarding per day, a one-time daily fee is charged - 3 rubles**
• Conditional forwarding (no answer, number busy or unavailable. Codes 61, 62, 67).
  • If you are in home network, per minute of conversation you pay according to the terms of your tariff.
  • If you are roaming, pay as follows: the cost of an incoming call when you are in roaming + the cost of an outgoing call when you are in roaming to the number specified in the forwarding.
• Unconditional forwarding (forwarding all calls. Code 21).
  For a minute of conversation you pay according to the terms of your tariff. Both in the home region and roaming.

* With the exception of archived tariffs: Vanguard, Active, Business 200 (federal), Business 400 (direct), Business 400 (federal), Business 600 (direct), Business 600 (federal), Business Universal (direct), Business, Summer, Local, Favorite, Youth, MTS.OPEN, MTS.Business Minute, Optima 100, Optima 200, Optima Evening, Optima Day, Optima Universal, President, Rational, Sleigh, Elite. The cost of connecting to the service for these tariffs is 33.87 rubles. VAT included.

** A one-time daily fee is charged based on the first fact of forwarding per day when a number with forwarding configured is in the home region and the fact of unconditional forwarding when outside the home region (excluding forwarding to voicemail and forwarding via the services “They called you” and “My new number”).

All prices are indicated in rubles including taxes.

Attention! A call forwarded to you from another phone is charged as a call from the number from which it was originally made.

How to setup

You can configure the service:

• through the phone menu (see the instructions for the device);
• by contacting an MTS store with a passport;
• using the following universal commands:

Forwarding condition	Inclusion	Cancel
Redirection condition: All calls	Enable: **21*phone number[*TS] 1 #(call)	Cancel: ##21[*TC]#(call)
Redirection condition: If the phone is busy	Enable: **67*phone number[*TS]#(call)	Cancel: ##67[*TS]#(call)
Redirection condition: If your phone is turned off or out of range	Enable: **62*phone number[*TS]#(call)	Cancel: ##62[*TS]#(call)
Redirection condition: If you didn't answer the call	Enable: **61*phone number[*TS*time interval]#(calls)	Cancel: ##61[*TS]#(call)
Redirection condition: Deactivating all codes		Cancel: ##002#(call)

1 Information in brackets is not required.
The forwarding number is entered in international format.

Example:

to landline numbers:
**code *+7 area code xxxxxxx#(call)

Activating Call Forwarding to federal MTS numbers:
**code *+7 xxx xxxxxxx#(call)

To activate call forwarding to an international number, the recipient's number must be specified only in international format. In this case, the “International Access” service is required.

Attention! When setting forwarding under the “no response” condition (code 61), you can set the time (in seconds) after which the PV will work (timer: 5, 10, 15, 20, 25, 30). If forwarding under the “no response” condition is activated for the first time, and the time after which the forwarding should work is not specified, then a timer is set for 5 or 15 seconds (information based on tests performed on different SIM cards). If forwarding by “no answer” is set not for the first time (without specifying the time of no answer), the timer that was used last time is automatically set.

When setting up call forwarding, you can use the “TC” parameter - telephone connection type (default is 10):
10 - all types;
11 - voice;
13 - fax;
25 - data.

When re-issuing a SIM card, do not forget to cancel the forwarding yourself.

If you have activated the Internet Calls service, setting up call forwarding in the smartphone menu and using universal commands is not available. Call forwarding can be configured in

Call forwarding from your mobile number can help in many cases. Eg:

• you forgot your phone at home, but at work you need to receive calls;
• you are in a place where your operator’s network does not work, but others do;
• when moving from one number to another, you want to temporarily set up call forwarding from the old number to the new one.

Redirection can be set up in two ways:

• through the phone menu or using special codes;
• by contacting your operator - through the subscriber service or personal account.

How to forward to another number

The easiest way to enable call forwarding is through your phone settings. All phones and operating systems The path in the settings is different, let's look at the most popular ones:

Enable forwarding on iOS– go to “Settings” -> “Phone” -> “Forwarding”.
– go to the “Phone” application -> “Settings” -> “Calls” -> “Call forwarding”:

You can also enable forwarding by typing the command in the dialer:

**21*PHONE_NUMBER_FOR FORWARDING#

and pressing the call key.

“21” in this command is an unconditional forwarding code, that is, all calls without exception will be forwarded. There are several codes that can be used instead of 21:

• 67 – forwarding only if your phone is busy;
• 62 – forwarding if your phone is offline or turned off;
• 61 – forwarding if you do not answer the call.

If you don’t have a phone number with which you need to set up call forwarding, call your operator’s customer service. The dispatcher will connect you to any type of forwarding to any number, of course, after you confirm your identity by giving your passport details.

The forwarding setting is usually indicated by a special icon in the status bar:

How to disable forwarding

This can also be done through your phone settings and contact center. Or use the command:

##002# - cancels all installed forwardings.

How much does redirection cost?

Using the forwarding service itself is free, but you will pay for forwarded calls at your regular rate. It’s as if you are calling the number to which you have set forwarding. Also, sometimes the operator may charge a fee for setting up call forwarding through the subscriber service. For example, at MTS it will cost 30 rubles.

If you have any questions, we will be happy to help you!