Typical problems with Sony phones. The application does not work What do we do when your cell phone is frozen

Using a tablet or smartphone, the user may encounter loading problems Google Play on Sony Xperia. This is a very common bug on almost all Android devices. Often the error “The process com.google.process.gapps has stopped unexpectedly” may appear. It interferes with working with the service and occurs with any frequency.

As it turned out, dealing with such troubles is simple and there is no need to fiddle around with the settings - now I’ll tell you what to do if your device Sony lines Xperia market does not work.

Read about the most common mistakes and their solutions in the article

Solution

1. Let's go to the main menu, select Settings - Applications - then the All tab and there we will find Google Service Framevork. Click on it, a window will open in which you need to select “Erase data” and “clear cache”. The same must be done for the Google Play program.
2. After completing these steps, you need to restart your Sony Xperia. After enabling, you need to launch the market, agree to the terms of the license agreement and enjoy comfortable and stable operation.

It happens that uninterrupted functioning is hampered by the unexpected stop of various processes. To fix a similar problem, you need to go to Settings - Applications, if there is a Disabled tab, go to it and enable processes. Otherwise, let's go to the familiar "All" tab and go down to the very bottom of the list, since all disabled applications are there. You just need to turn them on. The problem is resolved.

In this short instruction we will tell you what to do if your Sony Xperia does not turn on. We often receive messages from our readers that they have a problem with the performance of their smartphone or tablet, after which they can no longer start the device. The phone does not turn on or Sony Xperia freezes when turned on at the splash screen (boot animation). Most often the cause of this is failures operating system And software. Don’t panic ahead of time and carry out a series of simple steps to resuscitate your favorite smartphone.

To do this, we need a computer with official software installed on it - the PC Companion program (download), which simply must be installed on the PC of any Sony Xperia smartphone user. Now let's move on to step by step instructions(in the screenshots, red frames indicate what you need to click during the process).

1. Launch PC Companion and select ‘Support Zone.
2. Launch the ‘Software Update’ section
   
3. Naturally, we did not connect the smartphone to the computer, and therefore a window will appear notifying you that the device was not found. There is a clickable inscription “phone/tablet recovery” - click on it.
   
4. The next window will ask you to select the device you want to restore. If you have previously updated your smartphone via PC Companion, then it will probably remember the device, and it will appear in the list - select it and click ‘Next’. If you have not used the application yet or need to update some other model, for example a friend, then select the ‘Other phone/tablet’ item.
   
5. Next, a series of windows will appear in front of you - they contain information about what you are actually doing. I recommend reading through it and clicking ‘Next’ (if necessary, check the confirmation box). We are waiting for the application to prepare everything necessary for recovery.
   
   
   
   
   
6. If you selected ‘Other phone/tablet’ in step 4, the following window will appear with a list of all models in the line. In this list you need to find and select the model of smartphone or tablet that you are restoring. Please note - you need to choose specific model with its specific model number, for example, if you have a Sony Xperia Z2 D6502, then you need to choose the Sony Xperia Z2 D6502, and not the D6503 or D6463! If you selected a specific model, then you skip this point - the following window will immediately appear.
   
7. It's time to connect your smartphone. Connect the USB to your computer, then press and hold the volume down button on your smartphone and only then plug the USB cable into it!
   
8. After these steps, the program will detect the device and begin restoring it. If it does not automatically proceed to the next step, you can try simultaneously holding down the power and volume up buttons for 10 seconds until three vibrations occur and then repeat step 7.
   
9. Once complete, you will be notified that the update is complete. We turn off the smartphone, launch it and rejoice! Please note that all data from the smartphone’s memory will be deleted. Also, the first download can be quite long.
   
   

If Sony Xperia still doesn't work, you can try

The normal operation of any smartphone depends primarily on hardware and firmware. These two elements must be perfectly synchronized with each other so that your gadget can easily perform all the functions provided by the developers.

In this article, I will look at the main problems that owners of Sony Xperia smartphones may encounter and possible solutions to solve them. Let me emphasize in advance that if a malfunction occurs, it is best to immediately contact the service center for help from specialists in this matter.

However, for those subscribers who prefer to troubleshoot on their own, this article should prove useful. So, if your Sony smartphone does not turn on, below you will find several ways to fix this problem.

Despite the fact that on some Sony devices Xperia has a non-removable battery; Sony has provided several key combinations that allow you to simulate the process of removing the battery, which I will talk about.

Most often, the smartphone does not start due to problems with the firmware, which can be solved using the methods proposed below. So, if you encounter similar problems, I advise you to do the following...

A frozen Sony Xperia smartphone can be forced to restart or shut down, and I recommend trying both methods. To do this you need:

1. Press and hold the smartphone's power button and volume up button simultaneously for 10 seconds.
2. Your device should vibrate. Your next steps depend on whether you want to restart your phone or turn it off.
   • If you need to restart the gadget: Release both buttons. The device should reboot.
   • If you want to turn off your smartphone: Continue holding both buttons. After a few seconds, the phone will vibrate three times and turn off.

If the device does not respond to your actions, try the following:

1. Press and hold the Volume Up button.
2. Then press and hold the power button of your smartphone without releasing the volume up button, and wait about 10 seconds.
3. Choose to force your smartphone to restart or shut down.

All you need is a battery removal simulation

This operation will force the phone to turn off and then start again. This is a great way to solve the problem if your Sony Xperia is frozen or locked, displays a white/blue/black screen and does not respond to your actions.

The way to simulate removing the battery on a Sony Xperia is very similar to simulating removing the battery on a Motorola Atrix HD - you need to press a button decrease volume and on the button inclusion devices and hold them simultaneously for 15-20 seconds.

If after 20 seconds the phone does not turn on by itself, release the buttons and try to start the device in the usual way– by simply pressing the power button.

For example, let's say that your Sony Xperia is frozen or won't turn on. Just hold down the volume down and power buttons on the phone, count to 20 and, if the smartphone does not react at all, release both buttons and then press the power button, which will work as usual.

On some devices, instead of the volume down button, you need to press the volume up button. Therefore, if the method indicated above did not help you, then try holding down the buttons at the same time increase the volume And turning on the device on 20 seconds.

If it doesn't work, try again. This procedure should sooner or later reboot the smartphone.

Tip: If the phone does not restart after several attempts, then try disconnecting it from the power source.

However, if all the above methods do not help to turn on the phone, I advise you to contact a Sony service center to get advice from specialists. You may have encountered technical problem, which you will not be able to solve on your own.

I hope this article helped you. If you have other tips to solve this problem, share them in the comments.

Sony Xperia is one of the most popular smartphone models. High level functionality, optimal technical data, ergonomic housing are important advantages. Despite such positive aspects, disadvantages can also be recorded. What to do when sony xperia won't turn on? How can such phenomena be explained and how to act to prevent further errors in work Sony smartphone? How can you restore optimal functionality? mobile phone?

Sony Xperia does not turn on: possible reasons

Why might my smartphone not turn on? What are the most common reasons:

• faulty battery. Sony Xperia pleases with capacitive battery, which, unfortunately, often breaks. It is advisable to check the battery, because if it malfunctions, the smartphone will not be able to turn on;
• If the smartphone is charging but does not turn on, there is a risk of the power button breaking. You also need to remember about precautions. For example, it is not recommended to charge Sony Xperia immediately after getting wet or accidentally getting moisture on the phone keys, because otherwise the phone may completely die;
• if the smartphone connector is broken or partially torn out from printed circuit board, the charge cannot be transferred to mobile equipment. In this situation, the device will be completely discharged, and then will not be able to turn on. The only possible way out in this case is to contact the employees service center, where professionals will replace the connector;
• A motherboard that has been damaged by a shock or accidental fall will not be able to support the operation of the smartphone. In this case, you need to diagnose the gadget, and then take restoration measures. Only professionals are ready to successfully return a smartphone to functionality;
• The smartphone control chip turned out to be broken. In this case, it is necessary to replace the component part with an original analogue that can successfully perform its functions;
• rust, oxidation of parts, corrosion are some of the most dangerous reasons for the inability to fully use a mobile phone. If your Sony Xperia does not turn on after getting wet, it is best to contact professionals who can restore your mobile phone;
• another one possible reason problems - software glitches. After an unsuccessful update, the device will not be able to turn on, but optimal solution will be a solution for restoring equipment.

The above reasons may be the basis for successfully solving the existing problem with turning on Sony.

How to fix if Sony Xperia does not turn on?

If your Sony Xperia does not turn on, there is no need to worry, because the chances of restoring the functionality of the gadget remain. How can corrective measures be carried out?

If the Sony does not turn on, you can find a way to restore the optimal performance of the mobile phone and in 99% of cases the problem is successfully solved.

The phone does not want to turn on or reboots at a time convenient only for it, the sound fails, and the software begins to fail more and more often?.. Well, in the near future, either you yourself will want to regain power over your device, or it will force you to do it. I don’t recommend going to the second option, because if you don’t prepare for this moment, you’ll have to say goodbye to a lot of data, contacts, and so on.

In any case, if the phone still turns on - save everything you can and wherever you can(priority, of course, is the memory card, contacts on the SIM card and cloud storage).

Have you saved or accepted the fact of data loss? Then let's continue and start with preparation - first of all this battery fully charged, since the reconfiguration procedures are very sensitive to a possible power outage, and possible interruptions can finally finish off the device, making it unsuitable even for further repairs. Then remove the battery from the smartphone for 20-30 seconds (if your model allows it).

Oddly enough, but even simply removing the battery can save you a lot of problems, so check how relevant it will be to do with your phone what we are planning in the continuation of this article.

Hard Reset. Factory reset

You can, of course, use a variety of programs to carry out this operation (it is advisable to download the native program from the manufacturer’s website PC Companion), but in my personal opinion, it is much more convenient to use direct access to the system, because this is a proven method that does not require wasted time installing software. In addition, it is universal for all models, and you will not need to look for an individual approach to a specific model.

If already at this stage you have doubts as a result of your actions, perhaps you should not continue further on your own, and you should contact the Ru Sony company, which repairs Sony smartphones. If not, continue reading and taking action, we will explain to you step by step the entire sequence of necessary procedures.

We turn on the smartphone by simultaneously pressing the volume up key (depending on the model, try lowering the volume or even just holding down both volume keys) and the power button.

Eventually (at first, this may take a few tries), you will be taken to the menu recovery. This is a bunch of inscriptions at the top of the screen, which is navigated using the sound buttons, and the on/off key will indicate confirmation of your choice.

First of all, try selecting a section in the menu reboot and wait for Android to reboot. When reinstalling the system, never touch the phone, this will not lead to good.

Reboot didn't help? If not, then activating the “Wipe data/factory reset” item will definitely help you out; after that, you may need to enable the “reboot” item again. Be a little patient with the process.

Let's summarize.

As a result, you get a pristine phone, just like when you bought it. All software on it will have to be reinstalled, but this is inevitable, which, by the way, can lead to good consequences (being aware of installing programs on a smartphone can save you from a lot of problems).