The camera does not work in the new version of Skype. Skype does not see the webcam: all possible reasons and solutions
One of the most popular and in demand programs all over the world is Skype. The application, which allows for high-quality voice and reliable video communication over the Internet, enjoys the well-deserved trust of millions of users. However, any program has its own weak sides. The most common problem associated with Skype is that the application does not see the camera.
Common reasons
There are many reasons why Skype does not find this equipment, here are the main ones:
- driver problems;
- the camera is occupied by another program;
- not updated application;
- malfunction of the device itself.
Let's try to understand the solution to the most common of them in detail.
Webcam driver
The first thing to do when you discover such an obstacle is to check whether the drivers are installed on the camera. If yes, then was it done correctly? To do this, you need to open the device manager.
You can perform this action in several ways:
- for Windows 7. “Start” - two right-clicks on the “My Computer” position - select the “Properties” line;
- for Windows 7, 8, you can simultaneously press the Win+R keys and type devmgmt.msc, then Enter;
- in Windows XP, just click “My Computer” and launch the camera.
Open the task manager and find the “Image processing devices” item. Here is information about the webcam.
Open the properties of this element and see if there is an exclamation mark or a red cross. If everything is in order, then the equipment status should indicate “The device is working normally.” So the reason is not in the drivers.
Diagnostics
If everything is in order with the drivers, then you need to check the functionality of the camera. It should be turned on. There is a key with a camera icon on your laptop keyboard, or you can use the instructions for your equipment. If the user sees himself in the image, then everything is in order with the technology. It works, but Skype gives the error “...did not find a webcam...”. What to do? We proceed as follows.
Video: Camera doesn't work
Settings
To set up the video, you need to run on Skype laptop. To do this, you need to log in to the application by entering your username and password.
After starting the program, you should adhere to the instructions below:
If all actions are completed correctly, the user's image will appear on the right. If there is no image, you should check all the settings again. In the same position you can configure parameters such as "Show my video", "Automatic screen display". Sometimes completely incomprehensible errors arise. It seems that the camera settings were done correctly, and everything is in order with the drivers.
The application developers themselves do not seem to know the reasons for this problem. It can appear at any time and can disappear unexpectedly. Users found a way out of this situation on their own: it is enough to install another one, in most cases previous version programs. Find out how to do this below.
Removing problematic Skype
If there is a need to completely remove the program from your laptop, you should follow the instructions below: first, shut down the application. To do this, open the program, click on the “Skype” icon and select “exit” from the list presented. We proceed further depending on the installed operating system on a laptop:
It is impossible to completely delete your account in the application. If you stop using it, then three days after the last access to the network, it is in automatic mode will be erased from user searches. Subsequently, as soon as the user logs back into the network, it will be automatically updated.
Downloading a new one
It is very easy to download and install a program on your laptop for voice communication, video calls, messaging and file exchange. The application is freely available on the Internet on specialized resources.
Downloading does not require any registration or transfer of money. This application is free. Just click on the download link and follow the instructions.
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Installing a web camera
If the application does not find the camera after all the attempts made, then there is nothing left but to replace it. You can buy a new external camera with a microphone and connect it to your laptop via USB port. After all steps are completed, you should launch the application. The application should automatically find a new camera. If this does not happen, then you should go to the program settings and select the “camera - debug” option.
Disabling program updates
The device was functioning correctly, but suddenly stopped working after scheduled update. Such situations occur at every step. The problem may arise due to driver incompatibility. What to do if the application does not see the camera on the laptop after the update.
You need to disable them:
Skype does not see the webcam on a laptop
Other common problems that prevent the application from working correctly include:
All problems can be solved. The main thing is the right approach and a little patience.
Checking the camera to see if it is being used by another program
In some cases, upon startup, the user may receive a message with the following content: the video broadcast cannot be started. Close all other programs that may be using the video device.
Important to remember. The camera can only transmit images to one program at a time. If you do not follow this rule, then either there will be no image or the message noted above will appear.
The solution to this problem is that before starting, you need to close all applications that intercept the video stream. If the user does not understand which program is interfering with the correct operation of the application, then you can simply restart the laptop.
Is this camera in the settings?
To select a video device, you need to go to the program settings:
The connected device requires only one driver to operate. If multiple drivers are installed, a conflict may occur.
In this case, the user needs to remove all incompatible drivers:
- Find "Device Manager". By the way, you can do this as follows: in the search field, enter the text: device manager, the computer will automatically select the desired position;
- then double-click on “Image Processing Devices”. Thus, the list of camera drivers is revealed;
- if there is not one, but several positions in the list, then right-click to delete any driver. If a request for deletion appears, confirm the action;
- you need to remove all drivers. The Imaging Devices section should disappear;
- Then select “Action” and perform “Update hardware configuration”.
Video: Installation and configuration
Windows version is not supported by the camera
Some operating rooms Windows systems do not support Skype. For example, Windows XP SR2.
If this version is installed on the laptop, then there are three options:
- delete this version applications and download the older one;
- do not use the application for making video calls;
- update your operating system to version SR3.
Computer settings are "outdated"
Users whose equipment is based on a Pentium III processor cannot make video calls. These computer devices are classified as obsolete. That's why Skype doesn't work for them.
The solution is to try installing more old version applications and disable automatic update. If you think carefully, consider different reasons, analyze the situation, then any problem can be solved on your own. Accidentally pressing the wrong keys, reinstalling the operating system, shutting down BIOS system– some options that cause difficulties with this application.
Now you know the answer to the question of what to do if Skype does not see the camera on your laptop. Select the problem that has arisen, and by following our article, you can easily and quickly fix it. Good communication with friends and partners!
>Many users know about the Skype program and often use it in their everyday life. This program is the world's most famous tool for communicating with other users and even simple telephone subscribers. In particular, Skype is often used to make video calls. But what to do if the webcam in the program does not work?
There can be many reasons why a webcam may not work on Skype. Below we will look at a list of the most popular reasons so that you can identify the problem and solve it in a timely manner.
Why doesn't the webcam work in Skype?
Reason 1: The webcam is not connected to the computer
Let's start with perhaps the most banal reason, which arises due to the user's elementary inattention. If you are using an external webcam, then you must make sure that the webcam is connected to a USB port, and preferably it is not a USB port built into the keyboard or a USB hub, but a port.
Reason 2: lack of drivers
First, we will check the status of the webcam drivers. If you are using an external webcam, first disconnect it from your computer.
Open menu "Control Panel" , set the information display mode in the upper right corner "Small Icons" , and then go to "System" .
In the left area of the window, open the section "Device Manager" .
Expand item "Image Processing Devices" . If it does not hide the name of the webcam, but instead displays a yellow exclamation mark or there are no devices at all, then this indicates problems with the drivers. In this case, right-click on the driver and in the displayed context menu select item "Delete" .
Restart your computer. If you are using an external webcam, connect it to your computer again. Since external webcams, like mice, already have drivers built into them, after connecting the device they should be automatically installed on the computer.
If you are a user of a laptop with a built-in webcam, then you can download the drivers from the manufacturer’s official website. We have already described the process of downloading drivers in more detail on our website.
In both cases, after completing the driver installation procedure, it is recommended to restart the computer.
Reason 3: Skype settings are incorrect
The problem may lie in the wrong Skype settings. Check your settings and make sure you have the correct one as your primary webcam.
Reason 4: Outdated version of Skype
It is recommended to install every new update for Skype. Of course, if you use it on a computer outdated version of this program, you shouldn’t even be surprised if this or that function does not work in it.
To check Skype for updates, click the “Help” button in the program window, and then go to the “About Skype” item. In the window that opens, the system will begin checking for updates, and if they are found, you will be prompted to install them.
Reason 5: Application conflict
If you have other programs installed on your computer that require a webcam to work, you should definitely make sure that they are closed when working in Skype.
It is possible that the webcam is simply already in use by another program on the computer, which means Skype cannot access it.
Reason 6: Skype crashes
Skype is not stable, which is why many users regularly complain about various problems associated with the program. However, there is one universal solution that helps in many cases - reinstalling the program.
To do this, uninstall the program through the menu “Control Panel” – “Uninstall Programs” and then download a new one Skype version follow the link at the end of the article from the official website of the developer and install it on your computer.
Reason 7: Webcam not working
If you are using an external webcam, try connecting it to another computer. If the webcam still does not work, we can summarize that the problem is that the webcam is not working. If a problem with the camera was identified immediately after its purchase, contact the store with a complete set and a receipt to get a refund or exchange.
We hope ours simple tips We were able to fix your problems with Skype.
If your Skype camera does not work on your laptop or computer, do not panic, because this is a fairly common glitch in using the messenger beloved by many. In our article we will try to understand this issue and find out what the most common problems are associated with.
If you don't know why the camera doesn't work on Skype, we suggest you start checking with the following:
- Update the program version to the freshest. (It is highly desirable that your interlocutor has the same installed.)
- Check your internet connection. Make sure that everything is in order with the Internet - the connection must be reliable and uninterrupted, since Skype itself determines its speed and, if necessary, automatically reduces the quality of the transmitted image so that the call is not interrupted. Because of this, other difficulties may arise - for example, suddenly.
- Make sure your webcam is working. First, see if it is connected at all (the wire could have become disconnected - maybe someone touched it while cleaning, or a dog chewed it). If it is intact, connect it to another USB input. If you use it via a USB hub, connect it directly to your computer.
We hope that you will no longer have problems with the camera not working on Skype. Stay with us and you will learn many more interesting things - for example, . Good luck!
The camera stops functioning, which means you need to find out the reasons for this problem. To fix the problem, you will need to recheck some of the application processes. Only after the reasons why the camera does not work on Skype have been clarified can you begin to eliminate them.
Let's start troubleshooting
If, during a video conversation on Skype, the interlocutor reports that he cannot see you, and you, in turn, observe the opposite, then the reasons for such a malfunction may be the most banal. To eliminate them you need to perform the following manipulations:
- Check the camera; perhaps the reason that your interlocutor cannot see you is because he is blocking the camera with his hand.
- Find out what your interlocutor sees. If he watches the picture, but does not see your face, then the camera or monitor could simply have moved.
- Make sure there are no obstacles in the way between you and the camera.
- Double-check the camera and make sure it is turned on and connected to the computer (for PC).
- Make sure that Skype program recognizes the webcam.
To check that the application sees the video camera connection, you need to perform the following steps:
- Open the tools menu on your computer in the Skype application, which looks like a horizontal ellipsis.
- Click the “Sound and Video Settings” button.
- Afterwards, a window opens for setting the necessary audio and video parameters. The camera will be displayed a little lower. If you see your image in the camera, this means that it is functioning normally.
If the camera is not recognized (you will not see your image on the monitor), then you should resort to a number of manipulations to resolve the problems, which are described below.
The camera is not recognized by the Skype application: what to do
If the camera does not work on Skype, and you have determined that the reason is that the application does not recognize the webcam, then you need to perform the following steps:
- Make sure that the plug from the webcam is connected to the USB port. Even if it is connected, you need to remove it, and then repeat the process of connecting to the adjacent connector.
- Close all applications and programs on your computer that may be using the camera. This can be determined visually when Skype is not running, but the camera is working (the indicator is lit). If this is the case, then the problem that the interlocutor cannot see you lies precisely in the application occupying the webcam. To do this, you need to close all applications (you can restart your computer) and turn on Skype again.
- Make sure that the “Device Manager” of your computer sees the camera. Often the camera does not work in Skype on Windows 7/8/10 precisely because the computer simply does not see it. The reason for this is the lack of drivers that the user forgot to install.
To check whether the camera is detected by the computer, you should perform a number of the following manipulations (shown in the example for owners of Windows 7):
- Open the Start menu and select the Control Panel section.
- Find “Device Manager” and enter it.
- Find your device in the list and make sure that the drivers are installed. The absence of a yellow triangle with an exclamation mark means that the camera is connected, recognized and does not require user intervention.
If the camera is not in the list, then you need to turn it on. To do this, you need to right-click on its name in the device manager, calling up the menu, and selecting “Enable” or “Enable” if it is disabled. For Windows 8/10, the principle of inclusion is similar, only the names of some functions will be slightly different.
This is interesting! The presence of a yellow triangle with an exclamation mark next to the camera name indicates that there are problems that require user intervention. Usually the problem is a lack of drivers.
If the user does not see the interlocutor
Users often wonder why the camera on Skype does not work. There can be many reasons for this, but often it is the malfunction of the device itself that contributes. If you do not see the interlocutor, this does not mean that the reason is a malfunction of his camera.
To correct the situation you will need to do the following:
1. Open the tools menu in the application.
2. Open the “Application Settings” section.
3. In the settings you need to select the “Security Settings” item.
4. After this, in the “Automatically receive videos...” section, select “From anyone” or “From the contact list” from the drop-down menu. Settings may vary depending on the application version.
This completes the verification process, but if after these manipulations you still have questions, you can ask them to the site administration. We will look into your issue and try to resolve the problem promptly.
The built-in webcam on a laptop usually does not require additional settings. But sometimes users are faced with the fact that the camera, which only yesterday allowed active communication on Skype, does not turn on today. What could be the cause of the problem and how can I fix it myself?
Turn on the camera
First, try restarting your laptop - this is a standard recommendation when any problem occurs. If this does not help, then make sure that the required module is enabled at all. Perhaps your laptop camera is not working because you accidentally turned it off. Older models have separate physical buttons on the body that allow you to control the webcam.
If there are no such buttons, examine the laptop keyboard. On ASUS devices and Acer, the “V” key in combination with Fn is responsible for turning on the camera.
If you have Lenovo laptop, pay attention to the ESC key. You see a camera on it - press Esc in combination with Fn to launch the module.
Keys on different models laptops may differ, so it is better to take the instruction manual and carefully read the section that talks about how the webcam works.
Working with the camera app
Some laptops have special applications to control the camera, in which shooting parameters and other settings are set. Lenovo laptops have the EasyCapture program, HP has the HP Camera application, ASUS has Life Frame Utility, etc. Such programs may also have an option to turn the camera on/off.
If the camera does not work in a particular program, then you should check the settings of this application. Let's see how to check your webcam on Skype:
If the camera does not work, then you should see whether the module is enabled in the device manager and whether the necessary software is installed on the system.
Checking drivers
When upgrading a "seven" or "eight" to Windows 10, hardware drivers are installed automatically. However, often the system installs the wrong drivers, which leads to the webcam not turning on. You can fix the problem through the device manager by installing the appropriate software.
If it says "Enable" instead of "Disable", press the button to launch the camera. On Windows 7 and other OS versions, the operation is performed similarly.
If you see an exclamation mark near the camera in Device Manager, then to fix the problem you need to reinstall the drivers. It is recommended to download suitable software from the official website of the laptop manufacturer. Let's look at the order using an HP laptop as an example:
If not for Windows 10 software for the camera to work, then download the drivers for Windows 8 or 7. Run the downloaded file to install the drivers, and then restart the laptop.
Hardware faults
Unfortunately, the camera may not work not only due to a software glitch. Sometimes the cause of the problem is a physical problem: for example, damage to the cable or the camera module itself. 
Troubleshooting this kind of problem on your own is difficult. If there is a problem with the cable, you will have to disassemble the laptop, which requires some skill. Therefore if software methods error corrections do not help and the webcam does not work, contact the service center.
