virtual atc. Virtual PBX

The presence of a large number of employees requires the use of modern communication equipment. In order for all employees of the company to be able to communicate with each other and with customers, it is necessary to install an automatic telephone exchange in the office and distribute telephone lines to workplaces. But you can do it easier by ordering a virtual PBX from one of the IP telephony providers. Virtual PBX - what is it and how does it work? Our detailed review will tell about it.

In this article, we will answer the following questions:

• How does a virtual PBX work?
• What do you need for telephonization of the office;
• Who are virtual PBXs intended for?
• Where can I connect a virtual PBX.

After that, you will be able to organize full-fledged telephony in your office and provide communication for your employees.

Virtual PBX is not any apparatus or device. This is a service provided by IP telephony operators. It allows you to quickly and cost-effectively telephone the office and provide each employee with a personal work phone. Benefits of virtual PBX:

• No need to lay extra wires - why do we need telephone lines if the Internet is already connected to each workplace;
• No need to buy and maintain a PBX - this is a great way to save the company money;
• Quick connection - you can use communication services immediately after connecting a virtual PBX;
• Minimal equipment costs - it is enough to purchase simple VOIP phones or install soft phones on work computers;
• The ability to quickly move the office along with the connected telephone numbers - to connect to the PBX, it is enough to connect the Internet to the new office.

A virtual PBX successfully replaces a regular PBX and does not require maintenance - this is done by the provider providing the service.

The functionality of modern SIP PBXs is quite large. Features include call forwarding, call transfer, call hold and waiting, call recording, auto answering, multi-channel calls, online shopping collaboration, auto-greeting system, and more. That is, the virtual station fully implements the capabilities of a standard office PBX.

How virtual PBX works

Virtual PBX works on the side of the provider and does not require the installation of special equipment in the office– just install and configure VOIP phones. The station provides communication between employees by internal numbers. At the same time, subscribers can arrange conferences, transfer calls to each other, redirect calls to answering machines and a secretary.

When ordering a SIP PBX from a particular provider, customers can request any number of external numbers for dialing from fixed or mobile phones. It is also possible to order a number with the prefix 8-800 to organize your own call-center for your clients. Calls from external numbers can be sent to the secretary or to an answering machine, with the help of which dialing to internal employees of the company is selected.

In addition to internal calls, the company's employees will be able to make calls around the world, and for the benefit of the company - the tariffs for communication via IP-telephony are very low. An equally important advantage is that employees will be able to go on business trips along with their number, because to connect to their company's PBX, they only need Internet access. If desired, you can even connect from your mobile phone by installing a software IP phone on it.

Who needs a SIP PBX

Virtual PBXs are designed for use by corporate clients. Buying a regular telephone exchange can cost a tidy sum, and you can connect a virtual PBX for free using the services of one or another provider. In addition, it does not need to be maintained, which helps to reduce costs.

SIP-PBX is in demand both in small offices and in large ones. If the company employs 10 people, then this is a reason to order the service. If the company is large, then virtual PBX services are simply indispensable. This type of telephone exchange will be especially relevant for offices that have several branches in different cities - internal calls will be completely free, since communication is carried out via the Internet.

If your company already has IP phones, and you want to combine them into a single network and ensure convenient reception of external calls, feel free to order virtual PBX services. You can also connect a number with the prefix 8-800 here, which is useful when organizing a free hotline for customers.

Overview of popular services

Virtual PBX services are offered by many providers. One of them is the Zadarma company - its customers will be able to use the Cloud PBX service. It is provided almost free of charge, it is enough to replenish your account at least once every three months. Internal calls are not charged, only calls to external phones within Russia and around the world are paid. Virtual PBX from Zadarma has the standard functionality of conventional office PBXs. The purchase of external numbers is also available.

You can also connect SIP PBX with mobile operators. For example, this service is provided by the MegaFon operator. The subscription fee is from 1000 rubles per month, the number of workplaces is from 7 to 30. It is possible to connect additional workplaces, all standard functions of an office telephone exchange are available to all internal subscribers.

The virtual PBX from Rostelecom will offer corporate clients the widest opportunities for telephoning workplaces. The service allows you to connect external telephone numbers and use all the functions of a standard office PBX. The virtual station and subscribers are managed through a special web-interface. Also implemented are the possibilities for organizing call-centers working using IP-telephony. Subscription fee - from 499 rubles / month.

The most advantageous offer is the virtual PBX service from Zadarma. But if you need advanced functionality, you can take advantage of offers from Rostelecom or MegaFon.

Virtual PBX (automatic telephone exchange) is a comprehensive solution for enterprises of any size. This is a modern means of communication with the client, a convenient way to coordinate the work of all employees, even if they are located in different parts of the world.

The principle of operation and application of virtual PBX

The virtual automatic telephone exchange is located on the side of the selected provider. Once connected, the remote station is configured based on the goals, needs and scale of the company. Voice data is transmitted using VoIP technology using the SIP protocol.

Cloud telephony is connected and configured using any browser. Incoming and outgoing calls can be made in many different ways. For this, either a softphone program on a computer or smartphone, or a special IP phone, or FMC technology for mobile and fixed phones is used.

Advantages of virtual PBX for business

Every year, virtual IP-telephony is gaining more and more popularity in business circles. This method of communication with a client is inferior in functionality to a software-based PBX, a bulky hardware room located in the office of the enterprise, and even more so a cell phone.

Quick and easy service connection

No wires or expensive equipment. Cloud PBX connects in minutes and is configured online. It does not require special skills or knowledge. The same applies to additional services: you can expand or narrow the functionality without difficulty in your personal account.

Saving time and money on the purchase and maintenance of equipment

After connecting to make calls, it is enough to install special software and communicate with customers and partners.

Free technical support 24/7

Loyalty and trust of clients - above all. Therefore, if you have questions regarding the connection and functioning of the VATS, qualified technical support is available for users of virtual telephony.

Own communication space

A closed corporate network unites all employees of the company, even if they are located in different offices, cities, countries. Managers are given the opportunity to control all calls of managers, coordinate the work of branches, monitor statistics and reporting in real time.

Expanded business geography

Virtual PBXs allow companies to make calls without being tied to a specific location. And inside the corporate network, telephony users can communicate completely free of charge, and also from anywhere in the world.

Receiving and making calls from different devices

You can make and receive calls using specialized VoIP programs and devices, as well as using a regular cell phone. Connecting and interacting with an online PBX occurs thanks to special software that a 1ats user can choose from available free or commercial applications. They are installed on a smartphone, tablet or computer and configured by the user once.

Increasing employee performance indicators

In addition to the main functionality, the user can also connect additional virtual telephony services that contribute to the high efficiency of the work of employees, therefore, increasing sales: recording, listening and monitoring calls of managers, distribution and forwarding of incoming calls, holding telephone conferences and others.

1ats - great opportunities and wide functionality

Time is the most valuable resource in running a business where success and profits can depend on a fraction of a second. To ensure that this fraction of a second is spent as efficiently as possible, 1ats offers a high-quality virtual PBX and a number of additional services.

Receiving faxes by e-mail and holding conferences

All incoming faxes can be received electronically by mail - this speeds up and simplifies the work with this type of documents. With the help of IP-telephony, you can hold telephone conferences with dozens of participants, and the quality and purity of communication will remain at its best under any circumstances.

Not a single call will be missed

The middle of the working day and the line receives a lot of calls. There are not enough operators and managers, and the company begins to lose customers. Virtual PBX allows you to line up customers according to the importance of the call and, while waiting, play pleasant music or provide useful information. When using a PBX, there are many ways to "reinsurance": call forwarding, voice mail, remote employees, etc.

Forwarding

If a call is received by an operator who is currently busy, it is automatically redirected to another free employee. Moreover, by integrating telephony with a CRM system, you can set up call forwarding to the manager with whom the client recently had a conversation. This is very convenient for the sales department, where the employee has the opportunity to lead the client from the first call to the moment of the transaction. If all operators are busy, it is possible to redirect to an answering machine. Thanks to the virtual PBX with forwarding function, no client is left without attention.

Auto chime

Using this service, you can set up an automatic call back to a client whose call was missed. Also, the company's management can regulate the workload of employees during automatic calls, control the number of calls and thereby increase the efficiency of communications with customers.

Call Pickup

The functions of a virtual PBX allow a free operator to independently intercept the call of his colleague, who is not at the workplace or is busy. In this case, upon agreement with a colleague, another manager can direct this call to his own device. Thus, the client is satisfied with timely service and the company does not lose money.

Answering machine

This function is a must, because it may happen that at the moment of receiving a call from a client, absolutely all operators will be in the conversation status. Thanks to the configured answering machine, the client will receive a polite “apology”, and the released manager will immediately call him back.

Customer Service Quality Control

It is impossible to keep track of how one or another employee communicates with customers, especially when the company has 30 employees or more. With the functionality that a virtual IP-PBX has, it has become even easier to monitor the quality of customer service and improve it.

Listening to calls

A senior manager or supervisor can listen to the recording of incoming and outgoing calls at any time. This will ensure that all operators adhere to business communication standards.

Call monitoring

With the help of this possibility of a virtual PBX, the manager will be able to track the workload of managers, the effectiveness of their work. The statistics will provide information on the number of incoming, outgoing and missed calls for each individual manager.

Interactive voice menu (IVR)

Did the call come in after business hours or is the customer waiting for an operator to answer? IVR will allow you not to lose a client. By setting up a voice menu, a company can provide callers with an initial automatic consultation, distribute calls to departments, and reduce the workload of managers. A modern cloud PBX allows you to connect an IVR system in just a few clicks.

Integration with CRM and other services

The trust and disposition of the client to the interlocutor is an important factor influencing the success of the transaction. But after all, if at each call the client is asked again what they have already talked about with another manager, the caller is unlikely to like it. It is for this purpose that the cloud IP PBX is integrated with the company's CRM systems (integration in a few clicks with Bitrix24, AmoCRM, EnvyBox, etc.) or another third-party service (integration using an open API), where all important information about current clients and transactions is stored.

Managing and configuring call reception

A manager's resources are very valuable for a company to waste on unnecessary phone calls and the same type of answers to the same questions. Thanks to black and white lists, as well as additional widgets on the site, you will not only save employee resources, but also minimize the number of lost customers. Each caller will definitely receive feedback from your company.

Black and white lists

These two features in 1ats greatly expand the possibilities of the manager. The black list allows him to get rid of unnecessary calls, and the white list allows him to create a separate group of numbers, calls from which will not be blocked.

Chat widget and callback from the site

Do not lose customers even if the workload of operators is high. Thanks to the built-in chat widget on your site, the client will be able to ask any question in writing and get an instant response from the chat bot or the duty manager. And ordering a callback from the site allows you to connect a visitor with your manager in a matter of seconds. First, the client leaves his contact details in a special widget form, then the PBX calls back to the specified number and transfers the call to a free operator.

Why over 1400 companies have chosen us

Authority - customer trust

Our telephony services are used by top companies to meet the needs of their business.

Keeping up with modern technology

We use the latest equipment and software for telephony service.

Many years of experience of the company's specialists

Our team consists of only qualified telephony specialists who will provide quality service and fast technical support on any issues.

Ready-made equipment kits for any business

We have formed offers for all types of businesses and you will not have to overpay for unused equipment.

Stable server operation

We guarantee high-quality and uninterrupted telephone communication from any corner of the world where there is Internet access.

Favorable and transparent rates

Our virtual PBX provides high-quality and inexpensive communication services - users choose the best conditions for their company:

The minimum number of calls is 200 ₽ per month;

Average number of calls - 1000 ₽ per month;

A large number of calls - 5000 ₽ per month.

The more calls, the cheaper the rates for them.

Features of 1ats tariffs:

No monthly fee for basic functionality;

No connection fee;

No hidden fees.

Data protection

Assign your own access rights to the personal account of our virtual PBX for each employee to get rid of the risk of losing important data or IP telephony settings.

Get high security and reliability of all commercial information that is stored in encrypted form in Tier III data centers.

User-friendly interface and easy-to-configure tools and features

Virtual PBX from our company is a simple and multifunctional service, which you can connect to in a matter of minutes.

We provide a fast and easy-to-configure high-quality communication service. Clients do not want to spend extra time and effort on resolving connection issues and waiting for the arrival of masters for a long time. Our service is characterized by high mobility and speed of work with the most thoughtful, easy-to-use interface.

Connect the number of the desired region and start receiving calls from potential customers without opening an office.

Optimizing the reception of incoming calls

Flexible PBX settings allow you to use remote staff or a regional call center to process calls from metropolitan areas

RENDER.RU is the largest information resource in Russia on computer graphics.

Virtual numbers 495 helped organize a virtual representation of the company in Moscow. Flexible voice menu settings organize redirection of 100% of calls to the numbers of the necessary specialists, improving the quality of customer service for the company.

Consolidation of mobile and office employees into a single network with a single company number

Even when calling from an employee's mobile phone, the client's company number is determined. And your employees are always available to customers.

Many numbers - one call center

PBX "Telfin.Office" calls to different numbers of the company, will show employees to which number and from which region the call came.

Impericom is an official dealer of popular manufacturers of geodetic, laser and measuring equipment.

Thanks to ATS Telfin.Office, the Impericom company is available to customers day and night and is ready to advise the buyer by phone. After 18:00, redirection to mobile sellers works, and on weekends - to the head of the sales department. In the event of a force majeure, such as a power outage, customers can still reach us without problems.

Unified corporate telephone network

Virtual PBX "Telfin.Office" unites office, mobile, remote employees into a single network with short employee numbers.

Improving the quality of work with clients

A wide range of control tools from call recording to the "Monitoring" and "Call Evaluation" modules

"Milavitsa Mos" is a well-known chain of branded lingerie stores in Russia.

A unified corporate telephone network with free communication between store and office employees saves money on communication. A corporate phone number for communication with all employees of the company, including remote ones, simplifies and speeds up work. Conversation recording makes it easier to keep track of customer service standards when talking on the phone.

Integrations with CRM

Calls directly from CRM, a pop-up card with information about a client on an incoming call, the creation of a new contact automatically, call history directly in the client card and many other useful features.

Call Recordings

History of interaction with clients. Monitoring the work of employees, training newcomers on the best examples and analysis of completed calls.

DARTA is a team of professionals in the field of online advertising and website development.

DARTA combined a virtual PBX and CRM, which made it possible to clearly and quickly maintain customer reporting. Now all the necessary information about customers is stored in one place. Customer analytics helps to control the level of sales.

Connecting home and mobile phones to the network

Internet telephony connects all offices and individual employees into a single telephone network. Transferring and forwarding calls evenly distributes the workload of the staff.

Reducing the number of unanswered calls

Virtual PBX "Telfin.Office" instantly connects the caller with one of the free dispatchers. If all employees are busy, the system keeps the customer on the line, informing about promotions and special offers of the company.

"Phaeton" is a round-the-clock taxi service that also offers rental of trucks, minivans, foreign cars with a driver.

Virtual phone numbers helped organize remote jobs. Customers call ordinary local phones, but calls can be processed by an operator located in any of the company's offices - sometimes even working from home.

Usually, to coordinate the work of employees and communicate with customers, companies use the usual communication tool - the telephone. However, having a large staff and the need to make / receive a large number of calls daily, one device for the entire office is clearly not enough. In this case, there is a need to introduce more serious and modern communication equipment.

To ensure the maintenance of uninterrupted communication, you can install an automatic telephone exchange and extend telephone lines to workplaces. However, this method has its drawbacks - a significant increase in communication costs, certain organizational difficulties, and a technically limited resource. A simpler, more practical and economical way out of the situation is to contact a VOIP telephony provider and organize a cloud PBX in the office. In order to appreciate the benefits of such a communication solution, you should know how a virtual PBX works and what opportunities it provides.

What is a cloud PBX?

If we talk about the functions of the PBX as a whole, then the station is the telephone system of the company, through which the internal numbers of the organization are connected to external telephone lines and mobile networks. In the case of an analog PBX, the hardware is actually located at the client and is a complex system of devices.

Virtual PBX is not any apparatus or device. This is a service provided by IP telephony operators and replaces the physical office telephone exchange. In this case, the technical equipment and software of the provider are used, and the client receives a software IP-PBX for use, which is connected via the Internet. The use of IP-PBX is possible through VoIP phones or IP telephony software applications. This solution allows you to quickly and without significant financial costs carry out telephone installation in the office and provide each employee with a personal work phone.

How does cloud PBX work?

As for the principle of operation of a cloud-based PBX, the foundation of IP telephony is VoIP technology - it is it that determines the procedure for transmitting audio data on the Internet. Direct transmission of information occurs using internetwork or Internet protocols. For commercial purposes, the SIP signaling protocol is usually used. All data is stored on the servers of the provider providing the service. At the same time, the functionality of the PBX can be customized by the consumer to the needs of a particular business.

The server that ensures the operation of the virtual PBX is engaged in the algorithmic distribution of incoming calls to personal computers, smartphones, laptops, etc. The number of means of communication for distribution is practically unlimited. Initially, absolutely all calls are made to a single company number that is registered on the server. When a call arrives, a complex system algorithm, according to which the virtual PBX works, directs the call to the desired address.

In other words, the virtual PBX mechanism is as follows: all incoming (simultaneously or at different times) calls are received by the virtual "cloud", after which the server instantly forwards the call, according to the scenario specified by the administrator, to the recipient's SIP phone or a group of employees. In addition to connecting a call to a physical number, the following incoming call processing logic can be configured:

• Playing a greeting, a sound file or activating a voice menu;
• Forwarding depending on the time or day of the week;
• Performing an action in case all channels are busy or there is no answer;
• Receive a message to voice mail and send it to e-mail.

Benefits of using virtual PBX

Due to the features of the service, there is no need to lay wires, purchase expensive equipment and its further maintenance to connect telephony. It is enough to have a stable and, preferably, high-speed network connection. Thus, with minimal one-time costs, the company gets all the features of a PBX, and regular costs for a communication link are minimized.

In addition to the high quality of telephone communication and multi-channel numbers, modern offices also need additional functions for efficient operation, which can also be included and can be connected as part of a cloud-based PBX. This includes:

• Ability to integrate with the site;
• Maintaining detailed reporting;
• Recording telephone conversations;
• Video calls, voice mail and conference calls;
• Electronic fax;

As practice shows, the use of a virtual PBX can significantly simplify business processes and optimize costs, and also provides unlimited opportunities in terms of expanding the number of employees. It is equally important that due to the lack of physical binding, the office can change its location, and employees go on business trips, but this will not affect the operation of the virtual PBX and uninterrupted communication.

IP-telephony has made long-distance and international communication services available in any quantity. The technology is based on the transfer of archived data packets via the Internet, bypassing contact with telecom operators of "foreign" regions and countries.

The main advantage of a virtual (or "cloud") PBX is that it is really VIRTUAL. The station does not take up space, it does not need to be bought for a lot of money, you only need a free program called "virtual phone" at the workplace of each of the employees. A "cloud" telephone exchange is a service, not a device.

In addition, telephony-online offers customers a wide range of additional services and opportunities. One of the most popular today is a virtual PBX for the office and beyond. This program replaces an entire telephone exchange, several employees who were previously involved in sorting and redirecting calls. The best part is that no additional equipment is required for its operation - the headset (headphones and microphone) is connected directly to the employees' working PC. The program is also downloaded there. Some prefer to use handsets that connect to a computer via a usb connector, or telephones connected to a router.

What is a virtual phone?

This is the name of a communicator program (softphone) that allows you to exchange voice, video and text messages. The softphone is compatible with any client equipment and can be installed on a PC, netbook, laptop, tablet, PDA or smartphone.

A well-known example of a softphone is Skype. This is a popular program that allows you not only to exchange data with each other, but also to create voice and video conferences. Skype is not applicable for virtual PBXs: it is a completely closed protocol that staunchly resists any outside interference. There is no way to flexibly adapt it to the needs of the business.

But softphones written on the basis of the basic IP telephony protocols: H.323 and SIP successfully cope with this task. A virtual phone based on the first standard supports most of the necessary functions, namely:

• holding incoming calls;
• interception and forwarding of calls;
• conference call;
• second line;
• voice mail.

However, these communicators are not always beneficial. The reason lies in the peculiarities of the H.323 protocol: it is difficult to implement, is reluctant to interact with many PC applications and provides a low connection speed.

An alternative to it is the SIP protocol, which is devoid of such shortcomings. Therefore, most virtual PBXs are built on its basis.

How does a virtual PBX work?

Let's see how a virtual PBX works. It all starts with a call to your main corporate phone. The client or partner is greeted by an answering machine and offers to select the desired additional number, depending on the purpose of the call.

If the number of the desired department or employee is busy, the caller is offered to wait for the connection to the sounds of pleasant soothing music, or leave a message using voice mail. When it comes to a large organization, a fixed call forwarding service is activated, thanks to which the first free employee or the first from the list by relevance will answer the call.

Benefits of virtual PBX

Virtual PBX has a number of advantages over traditional telephony:

• technology allows employees to communicate with each other (most often for free).
• with its help, it is possible to unite the company's branches located in different cities and even countries into a network, conduct joint trainings, meetings, videoconferences;
• she "knows how" to receive messages and files,
• automatically repeats the dialed number if the line was busy until the employee establishes a connection with the client;
• makes it possible to control the volume and effectiveness of communication between employees, listen to the recording of negotiations, change station settings and pay for services online;
• calls over IP-telephony are many times more profitable than analog communication services (especially long-distance and international calls).

Summary

Virtual telephony combines the advantages of analog communication and the possibilities of Internet communications. The quality of the signal is at a high level, and the prices for communication are low. IP-telephony is an excellent solution for both an office and a private person, because affordable rates and convenient options are always in demand by everyone.

Virtual PBX is not just a means of communication. It provides the company with an important competitive advantage. The "cloud" telephone exchange increases the percentage of processed external calls, helps to control the use of working hours, makes it possible to optimize business processes, reduce communication and staff costs, and increase customer loyalty.

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