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How to remove the white screen on Skype. Skype problems: white screen

Skype is a popular instant messenger owned by Microsoft that provides voice, video and text message with other Skype users and telephone subscribers. Today we will look at the problem when launching Skype the user sees White screen.

How to fix a white screen when launching Skype

The problem can be caused by various factors, including a malfunctioning version of Skype on the computer, virus activity, a conflict with other software on the computer and, oddly enough, the browser Internet Explorer. But first things first.

Method 1: Restore Internet Explorer to factory settings

This will probably seem strange to you, but Skype uses resources to operate Internet browser Explorer. If this browser does not function correctly on the computer, the user sees a white screen instead of the program.

Method 2: Run Internet Explorer Health Check

If the first method did not bring any results, the function of checking the system for damaged files can help you. system files. If problems with Internet Explorer are found, the system will fix them.

Scanning the system can take quite a long time, so be prepared to keep your computer running for several hours. When the file scan is completed and Windows has fixed all the problems found, all you have to do is restart your computer and check that Skype is working.

Method 3: Reinstall Skype

You shouldn’t rule out the possibility that Skype is not working correctly. In this case, reinstalling it may help you.

First of all, you will need to remove Skype from your computer. Please note that in this case it is recommended to completely remove the program from the computer, and this option can be provided by the program, which will first perform the usual removal of the program, and then additionally scan the system for the presence of remaining files and keys in the registry, which may subsequently lead to the fact that the problem with the operation of Skype will not be solved.
When the removal is complete, be sure to restart your computer. This is necessary for the system to finally accept the changes made.
Download the latest version of Skype from the link at the end of the article and install it on your computer.

After these steps, try running the program and checking its functionality.

Method 4: System Restore

Windows OS provides a special function that allows you to return your computer to the point when it was working correctly. If Skype worked some time ago, then this step may help you solve the problem.

Please note that system recovery may take quite a long time. If the selected restore point was created a long time ago, then the procedure may take several hours.

Method 5: Create a new Skype login shortcut

If you launch Skype from a desktop shortcut, you can try creating a new shortcut.

First, close Skype. To do this, right-click on the program icon in the tray and in the displayed context menu select item "Sign out of Skype".
Right-click on any free area of the desktop and go to “Create” – “Shortcut”.
A window will appear on the screen in which you will need to specify the location of the executive file of the program to be launched. Click on the button "Review".
An explorer will open in which you will need to find the program's executive file, which is usually located at:
C:\Program Files\Skype\Phone
Select the program executable file with a mouse click and click on the button "OK".
Click the button "Further".

One of the problems that Skype users may encounter is a white screen upon startup. The worst thing is that the user cannot even try to log into his account. Let's find out what causes this phenomenon and what ways to correct this problem exist.

Lost connection when starting the program

One of the reasons why a white screen might appear when launching Skype is that the Internet connection is interrupted while Skype is loading. But there can be a lot of reasons for the break itself: from problems on the provider’s side to modem problems, or short circuits in local networks.

Accordingly, the solution is either to find out the reasons from the provider, or to repair the breakdown on site.

IE faults

As you know, Skype uses the Internet Explorer browser as its engine. Namely, problems with this browser can cause a white window to appear when entering the program. In order to fix this, first of all you need to try resetting IE settings.

Close Skype and launch IE. Go to the settings section by clicking on the gear located in the right top corner browser. In the list that appears, select “Internet Options”.

In the window that opens, go to the “Advanced” tab. Click on the “Reset” button.

Then, another window opens, in which you should check the box next to “Delete Personal settings" We do this and click on the “Reset” button.

After this, you can launch Skype and check its functionality.

If these steps do not help, close Skype and IE. By pressing the Win+R key combination on the keyboard, we call up the “Run” window.

We sequentially enter the following commands into this window:

regsvr32 Ole32.dll
regsvr32Inseng.dll
regsvr32 Oleaut32.dll
regsvr32 Mssip32.dll
regsvr32 Urlmon.dll.

After entering each individual command from the list presented, click on the “OK” button.

The fact is that the white screen problem occurs when one of these IE files, for some reason, is not registered in the system Windows registry. This is how registration is carried out.

But, in this case, you can do it differently - reinstall Internet Explorer.

If none of the above manipulations with the browser produce results, and the screen in Skype is still white, then you can temporarily disable the connection between Skype and Internet Explorer. However, it will not be available on Skype home page, and some other minor functions, but, on the other hand, you can easily log into your account, make calls, and conduct correspondence, getting rid of the white screen.

In order to disconnect Skype from IE, remove the Skype shortcut on the desktop. Next, using Explorer, go to the address C:\Program Files\Skype\Phone, right-click on the Skype.exe file, and select “Create shortcut”.

After creating the shortcut, return to the Desktop, right-click on the shortcut, and select “Properties”.

In the “Shortcut” tab of the window that opens, look for the “Object” field. We add the value “/legacylogin” without quotes to the expression that is already in the field. Click on the “OK” button.

Now, when you click on this shortcut, a version of Skype that is not associated with the Internet Explorer browser will be launched.

Reinstalling Skype with factory reset

A universal way to fix problems in Skype program is to reinstall the application and reset the settings. Of course, this does not guarantee 100% elimination of the problem, but, nevertheless, it is a way out for solving the problem with many types of malfunctions, including when a white screen occurs when launching Skype.

First of all, we completely stop Skype by “killing” the process using the Windows Task Manager.

Open the “Run” window. We do this by pressing the Win+R key combination on the keyboard. In the window that opens, enter the command “%APPDATA%\” and click on the button labeled “OK”.

We are looking for the Skype folder. If it is not critical for the user to save chat correspondence and some other data, then we simply delete this folder. Otherwise, rename it as you wish.

We remove Skype in the usual way, through the Windows Uninstall and Change Programs service.

After this, we carry out the standard Skype installation procedure.

Let's launch the program. If the launch was successful and there is no white screen, then close the application again and move the main.db file from the renamed folder to the newly formed Skype directory. Therefore, we will return the correspondence. Otherwise, we simply delete the new Skype folder and return the old folder to its previous name. We continue to look for the reason for the white screen elsewhere.

As you can see, the reasons for the white screen on Skype can be completely different. But, if this is not a banal disconnection during a connection, then with a high probability we can assume that the root cause of the problem should be sought in the functionality of the Internet Explorer browser.

One of the possible problems when using the Skype messenger is a white screen at startup, without any errors or entries. Moreover, there is not even an authorization form. In other words, the problem does not arise after entering the login, but when trying to start it. The only thing the user can see is the menu bar. How to solve such a problem? But many people use the messenger when building a business, making presentations, etc.

Causes and their elimination

There may be several factors causing such problems. Among them are an incorrectly functioning version of the application on a PC, the presence of viruses, a conflict with another software on a PC, and even the Internet Explorer browser. To fix the problem, you can resort to several methods.

Restoring Internet Explorer manufacturer settings

It may seem strange that for its function, in order to meet the requirements of users, Skype uses the reserves of the IE browser. When it does not work correctly on the desktop, the user sees a white screen instead of the application. FIG 1

Therefore, you can try resetting IE settings. For this purpose you need:

close all additional IE tabs as well as Windows Explorer, while leaving the main browser tab;
in the upper right corner, click on the gear icon and go to the “Browser Properties” section (in some PCs, “Browser Properties”); FIGURE 2
in the window that opens, select the “Advanced” command and press the “Reset” key; FIGURE 3
confirm again in the pop-up window last action"Reset". FIGURE 4

Checking that IE is working correctly

If this method does not bring positive results, you can run a system health check. If any damage to system files is detected, it will fix them. To carry out this procedure you must:

run the option with privileged rights (in the case of Windows 10, right-click on the “Start” key and select “ Command line(administrator)", in a lower version, open the search bar and enter the CMD query, right-click on the result and select "Run as administrator"); FIG 5 and 6
When a terminal window is displayed on the screen, you need to run a system file check using the sfc /scannow command.

The system scanning process is quite time-consuming, so the desktop needs to work for up to several hours. At the end of the verification process, when Windows has eliminated all damage, all that remains is to restart the PC and check that Skype is working correctly.

Reinstalling the messenger

A possible reason why a blank screen appears when you start to launch the application is that it is not functioning correctly. In such a situation, you can restart it. To do this:

stopping the application by resorting to the Windows Task Manager; FIG 7
opening the “Run” window by pressing the Win+R button combination on the keyboard;
enter the command “%APPDATA%\” in the field that opens and click on the “Ok” option. FIG 8

Next, find the Skype folder. If saving chat dialogues and other data is not categorically important to you, simply delete it. Otherwise, just rename the folder. FIG 9 Uninstalling an application using the uninstall and change service Windows programs. Then we perform the standard procedure for installing the application. FIG 10

So, let's launch the application. If the launch is successful, close the program and transfer the main.db file from the renamed folder to the newly created Skype directory. In other words, we will restore correspondence.

If the launch is unsuccessful, delete the new Skype folder, while returning the old one to its former name. And we continue to look for the cause of the problem. FIG 11

System Restore

In the operating room Windows system The developers have provided an option designed to help return the PC’s performance to the starting point when it was correct. To do this you need to do:

Login to the “Control Panel”;
moving to the “Restoration” department; FIG 12
selecting, in the window that appears, the command “Start system recovery”; FIG 13
selecting the point among the highlighted available rollback points when the messenger was functioning correctly.

Create a new shortcut

close the program by right-clicking on the tray shortcut;
in the context menu, select the command “Exit Skype”; FIGURE 14
right-click in the free space of the screen and go to the “Create” command, then “Shortcut”; FIGURE 15
in the window that appears, specify the location of the executive file of the downloaded application, to do this, click on the “Browse” option; FIGURE 16
in the explorer that opens, find this file at the link C:\Program Files\Skype\Phone;
select the file with a mouse click and click “OK”; FIGURE 17
click on “Next”; FIG 18
complete the procedure by clicking on “Finish”. FIGURE 19

Now try logging into the application using the new shortcut.

Using the LoginCleanup file

This method allows you to delete all user files from the PC using the LoginCleanup file. To do this you need to do:

downloading this file;
unzipping the archive and launching the attached document (File).

This file will automatically close the program and perform a cleanup, after which it will also automatically launch it. All you have to do is check the application for damage.

IE faults

Close Skype and launch IE. Go to the settings section by clicking on the gear located in the upper right corner of the browser. In the list that appears, select “Internet Options”.

In the window that opens, go to the “Advanced” tab. Click on the “Reset” button.

Then, another window opens, in which you should check the box next to “Delete personal settings”. We do this and click on the “Reset” button.

After this, you can launch Skype and check its functionality.

If these steps do not help, close Skype and IE. By pressing the Win+R key combination on the keyboard, we call up the “Run” window.

We sequentially enter the following commands into this window:

regsvr32 Ole32.dll
regsvr32Inseng.dll
regsvr32 Oleaut32.dll
regsvr32 Mssip32.dll
regsvr32 Urlmon.dll.

After entering each individual command from the list presented, click on the “OK” button.

The fact is that the white screen problem occurs when one of these IE files, for some reason, is not registered in system registry Windows. This is how registration is carried out.

But, in this case, you can do it differently - reinstall Internet Explorer.

If none of the above manipulations with the browser produce results, and the screen in Skype is still white, then you can temporarily disable the connection between Skype and Internet Explorer. At the same time, the main page and some other minor functions will not be available in Skype, but, on the other hand, you will be able to log into your account, make calls, and correspond without any problems, getting rid of the white screen.

After creating the shortcut, return to the Desktop, right-click on the shortcut, and select “Properties”.

Now, when you click on this shortcut, a version of Skype that is not associated with the Internet Explorer browser will be launched.

Reinstalling Skype with factory reset

A universal way to fix problems with Skype is to reinstall the application and reset the settings. Of course, this does not guarantee 100% elimination of the problem, but, nevertheless, it is a way out for solving the problem with many types of malfunctions, including when a white screen occurs when launching Skype.

Often, Skype users encounter a problem such as a white screen when logging into the program. In addition to this, I can’t even log into my account. Let's try to figure out why this happens and what to do about it.

Why might a white screen appear on startup?

There are several reasons that influence this problem:

The connection was lost while the program was starting. There may be no Internet connection if the modem is broken or there is a short circuit in local network, difficulties arose in the work of the provider. You can solve the problem by finding out the cause of the problem or repairing the components that are responsible for the connection.
There are problems with the Internet Explorer browser. After all, it is this that Skype uses as its “engine”. There are several ways to fix the error.

How to configure Internet Explorer to fix this problem

There are three ways to help you configure your browser for the messenger to work correctly.

1. Delete temporary files.

launch Internet Explorer;
click on the gear icon;
select the “Internet Options” line;
open the “General” tab and click the “Delete” button;
uncheck “Save data from favorite websites” and click “Delete”;
restart Skype.

2. Reset your browser settings.

You need to do this even if Internet Explorer is not your primary browser. If it is not on your device, install the latest version and then reset the settings. This is done as follows:

close all programs;
launch your browser;
press the "Alt" button;
in the menu, select “Tools”, then “Internet Options”;
in the window that opens, go to the “Advanced” tab and click on “Reset”;
At the end of the process, restart Internet Explorer, and then Skype itself.

3. Give the browser access to the JavaScript library.

download register_js.bat program;
right-click on the file and select “Run as administrator”;
messages will be displayed on the screen indicating that DLLRegisterServer was completed successfully;
restart your PC.

If the work done with Internet Explorer did not help, then try taking other measures.

Reinstalling the application and other solutions

An alternative option to troubleshoot the program is to reinstall it, resetting all settings. This does not give a 100% guarantee that the problem will be solved, but you can try.

Stop Skype using Task Manager in Windows. Next, type “Win + R” on the keyboard, after which the “Run” window will open, where you need to enter the command “%APPDATA%\” and click “OK”. In the list that appears, find the “Skype” folder and delete it. If there is important correspondence in the program, rename the folder. Now install the messenger again and launch it.

If the white screen does not appear again, close the program and move the “main.db” file from the folder that you renamed to the newly created Skype directory. By taking this step, you will get your correspondence back. If you don't need it, delete the new folder and rename the old one as it was before.

Before taking drastic measures to fix the problem, check whether you have updated to the latest Skype versions, Internet Explorer and Windows, maybe this is the problem.

As you can see, the secret of the appearance of a white screen can be hidden anywhere, and in order to eliminate the breakdown, you need to find out exactly the cause of its formation.