Your computer has an automatic restart problem. Blue screen of death SYSTEM_SERVICE_EXCEPTION: solutions

If you install a driver in Windows that for some reason (lack of compatibility with the operating system version, conflicts with other software, etc.) refuses to function properly, the system will usually end unexpectedly with a critical STOP error ( aka “blue screen of death” or simply BSOD).

Today we will look at one of the ways to resolve the error DRIVER_IRQL_NOT_LESS_OR_EQUAL, when this occurs, the following message appears on the display:

Your PC has encountered a problem and needs to restart.

If you wish, you can search the Internet for information on this error code: DRIVER_IRQL_NOT_LESS_OR_EQUAL (epfwwfp.sys).

The epfwwfp.sys value in the message indicates the name of the driver that caused this error. Knowing the name of the faulty driver, you can simply remove it (and, if available, install more new version), and then the problem will be solved. Here's how to do it:

1. Boot into the Windows Recovery Environment. To do this, click Restart by pressing and holding the Shift key. If an error occurs during the loading stage of the operating system, then get into the recovery environment Can using the installation disk or using .

2. Once in the recovery environment, click Diagnostics > Advanced Options > Command Line. This will start the command line preparation.

3. Select account administrator and enter the account password.

The next step is to determine the letter of the partition on which the system is installed. This is important because the letter labels of the disk partitions in the boot environment are different from those used in the running system.

4. So, in the command prompt window, type the command notepad and press Enter. Once Notepad opens, go to File -> Save As. Specify “This PC” as the save directory. In Explorer you will see the drives and their assigned letters. Most likely, the reserved area will be marked with the letter C, and the partition with the system will be marked with the letter D, which is usually assigned to the user partition. In our case, everything is exactly like this - the operating system is installed on a partition that was assigned the letter D in the boot environment.

5. Now go back to the Command Prompt by closing Explorer and Notepad. Type the following command and press Enter:

DEL /F /S /Q /A "D:\Windows\System32\drivers\ < NAME DRIVER> "

Don't forget to replace D: with the letter of your system partition, and instead of<НАЗВАНИЕ ДРАЙВЕРА>enter the name of the faulty driver (for example, epfwwfp.sys).

6. Close command line and download operating system.

Now that the problematic driver has been removed, the Blue Screen of Death should no longer occur. Next you need to install updated version driver, but for this you will have to learn more about it detailed information.

7. Visit the online driver directory, created by users and Microsoft experts. On the catalog page, find the name of the faulty driver. In our case, the cause of the error was the epfwwfp.sys driver, which is required for ESET Personal Firewall to work.

You need to do the following: having found out the name of the program/device whose driver was causing the problem, go to the website of the corresponding manufacturer/developer and download and install a newer version of the driver/program, if available.

Have a great day!

Blue screens of death (or BSoDs) are an eternal problem for all PC users, and now we will look at one of these BSoDs - SYSTEM_SERVICE_EXCEPTION. This critical glitch can come to visit the user quite suddenly, be it while playing some kind of game. computer game or during easy to use operating system.

Most often, the cause of the critical SYSTEM_SERVICE_EXCEPTION error is device drivers that for some reason began to function incorrectly, which led to the already known result. However, sometimes, BSoD SYSTEM_SERVICE_EXCEPTION can be caused by other reasons:

• malfunctions of RAM;
• incorrect BIOS settings;
• problems with hard drive;
• overheating of computer hardware;
• a single failure in the operating system;
• And so on.

On the SYSTEM_SERVICE_EXCEPTION Blue Screen of Death screen, you can see the following information:

Your PC has encountered a problem and needs to restart. We are just collecting some information about the error and then you can reboot.
If you wish, you can search the Internet for information on this error code: SYSTEM_SERVICE_EXCEPTION

This BSoD can appear on many versions of Windows operating systems, but we will be concentrating on resolving the issue for Windows 10 OS users as it is currently the most relevant. However, you can apply the methods below for other versions of Windows OS.

Critical error SYSTEM_SERVICE_EXCEPTION: solutions

If a BSoD with the code SYSTEM_SERVICE_EXCEPTION occurred on your computer, and you immediately rushed to the network for effective solutions, then we recommend that you do not panic and use the most basic, even banal method - restarting the computer.

Yes, just restart your computer and see if the SYSTEM_SERVICE_EXCEPTION failure occurs again. You see, the operating system is far from a simple thing, and from time to time random errors, crashes, crashes, bugs and other troubles occur in it, which are often cured by a simple reboot.

Method #2 Reset BIOS settings

BIOS is another possible reason behind the SYSTEM_SERVICE_EXCEPTION critical error on Windows 10. You may have recently been digging into your BIOS settings, experimenting with them to create the best experience for yourself. Among other things, it also happens that the BIOS settings can change on their own due to something. You need to go into the BIOS and set it to default settings.

On different motherboards, you can access the BIOS in different ways. For example, in some cases, you can log in by timely pressing the DEL button when starting the PC. There are also other keys, for example, F10, F2, various key combinations, etc. In fact, before you log in, a prompt will appear on the screen that will let you know which keys do what. You can also find information on the Internet for your motherboard, which will definitely indicate how to enter the BIOS.

Once you enter the BIOS, you will need to find the section responsible for restoring settings. Unfortunately, as with the login, you will have to find this section yourself, since each BIOS has a different user interface. Typically, this section will appear under the name “Reset BIOS settings”, “Restore configuration” or something like that. Reset your settings and then try to log into the operating system. If the matter was incorrect settings BIOS - BSoD SYSTEM_SERVICE_EXCEPTION should have disappeared. However, if it still manifests itself, then let's move on.

Method No. 3 Reinstalling RAM

The title of this method may sound extremely strange, but this is exactly what we will do now. SYSTEM_SERVICE_EXCEPTION could occur due to malfunctions of the RAM sticks. Sometimes, it is possible to restore the correct operation of the RAM by simply replacing it in the motherboard. So, completely unplug your computer and then open system unit.

Remove the RAM sticks from the slots. Blow out the RAM slots on motherboard, wipe the RAM contacts with an ear swab lightly moistened with alcohol (you can also wipe with a grater), and then insert them back into the slots. Try starting your computer again and logging into the Windows 10 operating system. This tip works for some users, but if it doesn’t work for you, then let’s move on to another method.

Method #4 Check for available updates for Windows 10

Some users on the Internet claim that they were able to get rid of the SYSTEM_SERVICE_EXCEPTION failure by installing updates for their operating system Windows systems 10. If you can bypass the blue screen of death and log into the system, then it will be much easier for you to cope with this task.

So, left-click on Start and select Settings. Once you open the settings window, open the section called “Update and Security.” Next, go to the “Center” tab Windows updates" Finally, click on the “Check for update” button.

Wait while the system checks for available updates, downloads and installs them. After installing the updates, restart your computer and check for BSoD. If the new updates did not help in solving SYSTEM_SERVICE_EXCEPTION, then move on to the next method.

If you cannot access your system, then you can try updating Windows 10 through Safe Mode with Network Drivers. So, restart your computer, and then hold down the F8+SHIFT keys on your keyboard to enter the Boot Options menu.

A list of different options will appear in front of you. You need an option called "Enable Safe Mode with Boot" network drivers" After selecting this option, you will boot your system into safe mode with Internet access. Now go to Settings→Update & Security→Windows Security Center→Check for updates.

Method No. 5 Removing the problematic driver

As we already said at the very beginning of the article, incorrectly working drivers are the main reason for the appearance of the SYSTEM_SERVICE_EXCEPTION blue screen of death. If the driver is indeed the root of the problem, then the logical step would be to remove it from the system, which would restore its stability, right?

Yes, that’s all true, but another question immediately arises: how to determine which driver is causing the problem? The answer is BlueScreenView. A program called BlueScreenView can view system memory dumps that were created after a critical failure occurred in the system. It is in the crash dump that the information we need about the culprit driver will be located.

You can download BlueScreenView quite easily from the official website of the developer. The program is extremely small and it does not even require any installation on the system; launched the executive file and did the job you needed. So, download it to the system.

The note: if you cannot log into Windows normally, then go to Safe Mode with loading network drivers. There is a chance that the program will refuse to run in this mode, but it’s still worth a try.

Typically, the default settings in the operating system are automatic creation memory minidumps. These dumps do not contain a complete snapshot of the memory at the time of the critical failure, but, as a rule, it is sufficient to identify the driver.

Launch the BlueScreenView utility. It will immediately scan your Windows for available minidumps at the standard location (%systemroot%\Minidump) on the system. If the SYSTEM_SERVICE_EXCEPTION blue screen of death is your first critical failure, then you will see one memory dump and you will not have to select. If not the first one, find the dump you need and click on it.

First, you should pay attention to the column next to it at the top of the program window called “Caused By Driver,” which translates as “Caused by the driver.” It is in this column that the driver that caused the blue screen of death SYSTEM_SERVICE_EXCEPTION will be located. Write it down somewhere so you can find more information about it in the future.

Do not close the BlueScreenView utility window just yet. Now turn your attention to the bottom of the program window. In it you will see a list of files that are also related to the process of the blue screen of death SYSTEM_SERVICE_EXCEPTION. We recommend that you write down files somewhere in the list that are marked in red and also have the .sys extension.

Once you collect necessary information, Google the name of the driver located in the “Caused By Driver” column. For example, if you find that this file is a driver from Nvidia, then the solution is quite simple - reinstalling the drivers for the video card. The same approach applies to all other drivers. You can update drivers using installers from developers or using automatic installation via Device Manager.

Method No. 6 Checking the temperature of computer components

There is an opinion that the blue screen of death SYSTEM_SERVICE_EXCEPTION can be caused by significant overheating hardware your computer. Be aware that severe overheating of equipment can lead to extreme instability of the entire system.

The easiest way to check your computer's temperature is to use specialized programs from third-party developers. For example, you can use utilities such as AIDA 64, SpeedFan, HWMonitor, Core Temp, Speccy, GPU-Z, Real Temp and many, many others.

As you can see, you have a huge arsenal of all sorts of things at your disposal. software, capable of measuring the temperature of your equipment. If you realize that overheating is actually occurring in your system, then most likely it is this that is causing the critical SYSTEM_SERVICE_EXCEPTION error. Eliminate overheating and the problem will disappear on its own.

There are a huge number of ways to reduce the temperature of PC components: improving the air flow in the system case or laptop case, cleaning the system unit from dust, replacing thermal paste on the central processor and graphics accelerator chip, installing more powerful systems cooling, installing more powerful coolers in the system unit and even lowering the operating frequencies of some equipment.

Method No. 7 Software check of RAM

Remember how a few methods ago we removed and inserted RAM sticks into the motherboard? This was one of the RAM testing methods that can be used to fix minor problems in its operation. But what if your RAM is experiencing much more serious problems? If it malfunctions, what causes the SYSTEM_SERVICE_EXCEPTION error?

We recommend that you check your RAM using the specialized utility Memtest86+. This utility is in automatic mode will check your operational system for errors and operational failures. Most The best way Launching Memtest86+ means creating a bootable USB flash drive with this program. This is very simple to implement, and now we will look into this issue.

First, you need to download the automatic installer for the USB drive. After downloading the archive with the program, find the flash drive for your computer. Extract the file “Memtest86+ USB Installer.exe” and the archive and place it where it is convenient for you, for example, on the Desktop.

Run Memtest86+ USB Installer.exe. In the installer window, you will need to specify the path in the connected flash drive, and then press a couple of buttons to start the installation process of the utility. Having completed preparing the flash media, let's now launch the Memtest86+ utility itself.

With the flash drive still connected, restart your computer and go into your BIOS settings (we already discussed how to enter them in the previous paragraph of the article). You need to set the flash drive first in boot priority. Find the “BOOT” section or something similar in your BIOS, prioritize the flash drive, and then your disk, and save the changes.

Reboot your computer and then the automatic download Memtest86+ programs from a flash drive. The RAM checking process will be completely automatic, so you don't even have to do anything. The RAM test can take a long time, so be patient and wait for it to finish.

Once Memtest86+ has completed its work, you will be provided with a summary. Understanding that something is wrong with your RAM is quite simple. If you see a bunch of lines marked in red, then your RAM is definitely running with glitches and errors.

Unfortunately, if the whole situation with memory has not acquired the most rosy shades, then, in most cases, the faulty RAM stick should be removed from the system. Once you do this, the critical SYSTEM_SERVICE_EXCEPTION error should go away.

Method #8 Checking the hard drive

Think about it, have you recently had a sudden power cut while you were performing some hard drive tasks, such as writing or moving files? Sudden power outage during work hard disk damage can cause the appearance of so-called bad sectors, which make it difficult to read the data located in them. Among other things, bad blocks could arise due to physical damage to the disk.

Restore file system disk is possible using a utility such as Victoria HDD. She will scan your HDD for the presence of bad sectors, after which you can try to fix them. However, it all depends on the condition of your hard drive. It will be extremely difficult for untrained users to use Victoria HDD, since the process is quite complex and painstaking. To describe how to use Victoria HDD, another article is needed, or more precisely, a guide.

We highly recommend that you search for a reliable guide on how to use this truly powerful program as it will definitely help you fix your hard drive if there is really something wrong with it. Restore the disk and the SYSTEM_SERVICE_EXCEPTION BSoD will be fixed.

Method #9 Restoring the system using a restore point

Perhaps SYSTEM_SERVICE_EXCEPTION appeared due to some changes in the system settings or installed software. You need to try to return your Windows 10 to the state it was in when it was stable. This can be done through normal recovery system using a restore point.

There is nothing easier than restoring your system using this method. Log into the operating system (works also in safe mode). Press the Windows + S key combination on your keyboard to bring up the search bar. Enter the query “Control Panel” into it and select the result found.

Switch to large icon mode and select the “Recovery” section. Next, click on the “Run System Restore” item and click on the “Next” button in the window that opens. Select the system restore point you need and click “Next”. Finally, click on the “Finish” button and wait until the system recovery process completes. Check to see if the SYSTEM_SERVICE_EXCEPTION BSoD appears.

Method No. 10 Reinstalling the operating system

None of the above helped you get rid of the SYSTEM_SERVICE_EXCEPTION blue screen of death (plus, RAM and hard drive were not the causes of the problem). We can only advise you on one method that should definitely fix BSoD - reinstalling the Windows 10 operating system. Yes, unfortunately, this is your only option on this moment. Installing a clean OS is 99% likely to get rid of SYSTEM_SERVICE_EXCEPTION, and then you can continue to use Windows 10 normally.

Installing the OS is quite easy and semi-automatic. You just need to create for yourself installation disk with Windows 10 and then boot through it, then simply follow the on-screen instructions. Many new users are afraid to reinstall Windows themselves, but there is nothing to be afraid of, since everything you need will be indicated on the screen. “Creating installation media for Windows" is a special article from Microsoft that will help you Windows installation 10.

We hope this article helped you in solving the SYSTEM_SERVICE_EXCEPTION blue screen of death.

Found a typo? Select the text and press Ctrl + Enter

The screen of death on Windows 10 looks a little different than on previous versions of the operating system. When it appears, a message appears: “Your PC has encountered a problem and needs to restart.” As a rule, in the lower left corner there is an additional QR code and the name of the error, which you can also use to navigate.

The appearance of this notification can be either isolated or regular. In some cases, the inscription appears even during the installation of the operating system, which would seem unlikely. A failure may occur if the computer was turned off in an emergency or there was a power surge. What should you do in this case? We will tell you how to correctly and quickly fix this BSoD.

“There’s a problem with your PC” error in Windows 10

If Windows 10 crashes during operation

In cases where you can log in, but crashes occur during work, you need to try more simple methods without risk of loss important information. Typically, in such situations, the source of BSoD can be the following:

• equipment conflict;
• incorrect installation of drivers or their mismatch;
• banal OS build bugs;
• malware;
• problematic system updates;
• excessive number of temporary files and much more.

It is quite logical that to solve the problem it will be necessary to eliminate possible reasons, which means the procedure will look something like this.

In addition, it is advisable to remember when the problem was first discovered. It is likely that the blue screen began to appear after installing or launching an application. In this case, you need to reinstall it, and if the error persists, contact the software manufacturer’s support.

If you have completed all the cleaning and restoration, but the problem remains, then you need to localize its source. To do this, I advise you to use a simple BlueScreenView utility. Here are visual instructions for using it and identifying the causes.

There is a hardware problem on your PC

If the steps above do not help, then most likely the problem is hardware. In most cases, users cannot start the operating system even in Safe Mode or reinstall the system. Often the causes of the problem are:

• poor contact on RAM slots, hard drive and video card;
• dust;
• damage to components;
• motherboard malfunction;
• drying out of thermal paste with subsequent overheating of processors, it is advisable to change such paste every six months to a year;
• power supply malfunction or short circuit;
• much more.

Keep in mind that before touching components, it is advisable to perform tests using the following utilities: “Memtest86” or “ HDD Regenerator”.

To run this software you need to create bootable USB flash drive. If no errors were found as a result of checking, then the likelihood that the cause lies in the RAM or HDD is extremely low. Be sure to pay attention to the operation of the cooling system and the heating strength in the processor area.

We check the components as follows.

If Windows won't boot at all

All of the above reasons can also cause a “breakdown” of the operating system itself, after which it will not load at all, displaying “There is a problem on your PC and it needs to be restarted.” In this case, the best option would be:

1. Turn on the PC as soon as the loading icon appears - turn off the power, do this a second time. We launch it a third time, but do not interrupt anything. Diagnostics and preparation will begin, and then the recovery environment will open. Next, in the additional options, select “Return to original state” and follow the instructions.
2. There in the parameters, you can use the installation Windows image 10 (on a flash drive or disk), through which the system is restored. This is the most best option. There is a lot of information about this on the Internet - check it out.
3. Creating a “Windows resuscitator” on a flash drive. On such media you can download a large set of programs that will help identify and fix the BSoD error. Here detailed video instructions on creation and configuration.

Note!

This material describes the general procedure, since there are many reasons for the error. In the lower left corner of the screen there is a QR code, by scanning which you will immediately receive a link to the Microsoft website, where the cause and how to resolve it are described in detail. Also indicated below specific name errors - try it online and get Additional information by failure. For example, the CRITICAL_PROCESS_DIED indicator appears when drivers are broken. And, of course, if you cannot fix the problem in Windows 10 yourself, then you should contact a specialist to diagnose and repair your PC.

While downloading Windows 10 (or installing it), we may encounter a blue screen of death, accompanied by the message “Your PC has encountered a problem and needs to restart.” As often happens, rebooting the system does nothing, and the next time the system starts the error occurs again. Below we will analyze the essence of the problem and options for solving it.

Why does this error appear in WIN 10

The error in question usually occurs when downloading or installing the Windows OS. The user suddenly receives a BSoD, the screen of which contains the message mentioned above, the technical name of the error, and a QR code for a link to it on the network. For some time, the system collects technical data about the error, and if there is an Internet connection, it sends the specified data to Microsoft for further analysis.

According to Microsoft statistics in WIN 10, about 70% of all cases of this and similar problems are caused by incorrectly working drivers. Another 10% are due to hardware problems (memory, hard drive, overheating), the remaining 20% ​​are caused by various alternative factors.

What are the causes of the dysfunction that informs us that there is a problem and prompts us to restart the PC? There may be several of them:

• Incorrectly working drivers (especially if they were recently installed);
• Damaged system files;
• Damaged system registry(registry files were accidentally or intentionally deleted from the System32 folder);
• Overheating of the system (in particular, due to its deliberate overclocking);
• Various problems with PC memory (failure of memory sticks, errors in their operation, etc.);
• Malignant activity of viral malware;
• Errors (bad sectors) on the hard drive (in particular, due to incorrect shutdown of the PC).

After the error “Your PC has encountered a problem and needs to be restarted” appears, we can still boot into the system as usual or use “Safe mode”. In the most unfortunate cases, the system enters a cyclic reboot mode (BSoD - Reboot - BsoD). As a result, it becomes impossible to access system functionality.

How to fix the dysfunction “Your PC has encountered a problem”

The solution to this problem is divided into two main stages, depending on whether you can boot the system in safe mode or not.

1. To enter Safe Mode, restart your PC and hold Shift at the login screen.
2. And then select "Shutdown" - "Restart".
3. After your PC restarts, select Diagnostics from the option selection screen.
4. Then "Advanced options".
5. Next is “Startup Options” and “Restart”.

After the PC restarts, in the list of options, press 4 to select boot in safe mode or 5 to select boot into safe mode with network driver support. By the way, by booting into the latter, and then restarting your PC in a standard way, it is sometimes possible to resolve the “There is a problem with your PC” error.

Select 4 or 5 download option

So, depending on whether you booted into safe mode or not, it is necessary to build a further algorithm for our actions.

If booting into Safe Mode is possible, do the following:

Update your drivers

First of all, update the drivers for the main components of your PC (graphics drivers, display drivers, Ethernet drivers and wireless adapter). Download the latest versions from the component developer’s website (you will need safe mode with support for network drivers). Tools such as DriverPack Solution can help in updating drivers, installing the latest drivers in a semi-automatic mode. Installing fresh drivers can often fix the error that your computer has a problem and needs to restart WIN 10.

Uninstall recently installed programs

The error in question may also have been caused recently installed applications, causing device conflicts and BSoD. Uninstall recently installed programs and applications in the standard Windows manner, restart the PC and see if a blue screen appears.

If, when you try to uninstall a program in safe mode, you encounter a message about the unavailability of the Windows installation service, then run the command line as an administrator, and there type:

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"

And press enter. Then type:

press enter and try to uninstall the desired program again.

Modify memory dump settings

1. In safe mode, press Win+R.
2. Enter sysdm.cpl there and click on Enter.
3. In the system properties window that opens, select the “Advanced” tab, and to the right of the “Boot and Recovery” option, click on “Options”.
4. Uncheck the “Perform automatic reboot” option, and in “Write debug information” select the “Full memory dump” option.
5. At the bottom, click on “OK” and restart the system, this may help get rid of the “There is a problem with your PC” error.

Check the integrity of system files

Launch a command line as administrator and type:

and press Enter. Wait for the scan to complete.

Check your PC for malware

Tested utilities such as DoctorWeb Curate and other effective alternatives that remove various types of malware from your PC will help you with this.

Disable PC hardware overclocking tools

If you use various tools to overclock your PC processor or video card, we recommend disabling (uninstalling) them.

Install all necessary Windows 10 updates

Right-click on the equivalent of the “Start” button in Windows 10, select “Settings,” then “Update and Security,” and “Check for Updates.” Install updates and restart your PC.

Cannot boot in safe mode

If it is not possible to boot into safe mode, then the following alternatives are ways to get rid of the error “There is a problem on your PC” WIN 10:

Use a recovery tool

For implementation this method we will need a bootable Windows 10 flash drive, from which we will need to boot into the system. Select the "System Restore" option instead of installation.

Then go to “Diagnostics”, then to “Advanced options”, and then “System Restore”.

Select your account (enter your password if necessary), choose a stable restore point, and roll back the system to its previous stable state.

Copy the registry files to resolve the message that a problem occurs and a reboot is required

Go to "Advanced options" in the system recovery menu, and select "Command Prompt" from there. Use it to navigate to the directory:

Copy the files “Default”, “SAM”, “Security”, “Software” and “System” to the previous directory “C”\Windows\System32\Config”.

Before copying these files, leave the Config folder. After the copying is complete, reboot the system.

Use the SFC functionality

also in this mode Select the command line again and type:

and press Enter. Wait for the procedure to complete and restart your PC, which will help resolve the “There is a problem with your computer and needs to be restarted” error.

A few more ways to fix the error in WIN 10

In addition to those described software methods You can solve the error on your PC as follows:

Conclusion

The appearance of the error “Your PC has encountered a problem and needs to be restarted” on the PC screen usually indicates the presence of various problems with the PC hardware components and the drivers that support them. Follow the above set of tips, this will solve the “There is a problem with your computer” error on your PC.

Blue screen (aka blue screen of death, Blue Screen, BSOD) is a screen that displays information about critical errors in the Windows operating system. In Windows 10, as in previous versions, it appears during serious system problems and fatal crashes. At the same time, you see the text on the screen:
Your PC has encountered a problem and needs to restart.
We are just collecting some information about the error and then it will automatically reboot.
A blue screen can appear in different ways: during the boot process (before the desktop or welcome screen is displayed), immediately after logging into the user account, after a certain period of time the computer has been running (for example, 2 minutes), when starting a certain programs either spontaneously and chaotically. In this article, we will find out the reasons for the appearance of a blue screen. Also, let's talk about how to remove the blue screen in Windows 10 and fix the problem.

Reasons for a blue screen in Windows 10

There are quite a few possible reasons why a blue screen appears. Among them:

1. malware and viruses;
2. incompatibility or incorrect operation of device drivers;
3. damage system files operating system;
4. unsuccessful Windows 10 operating system updates;
5. simultaneous use of several antivirus programs;
6. incorrect BIOS settings (including overclocking);
7. overheating (processor, video card, bridge/chipset);
8. incompatibility of components (for example, memory modules);
9. hardware malfunction of computer components (for example, bad sectors on the hard drive, when a bad sector appears in the system file storage area).

Consequently, due to so many factors, there is no simple and universal solution to remove blue Windows screen 10.

How to disable Windows 10 reboot when blue screen of death occurs

In most cases, after the blue screen appears, the computer soon reboots and the user does not have time to properly read what was written. You can try to disable the reboot (of course, if you catch a blue screen before loading the graphic Windows shell, then this will not work).

So, if your system boots and is able to work for some time, then:

• Click Win+Break.
• Click Advanced System Settings.
• On the tab Additionally in the section click the button Options.
• Uncheck Perform automatic reboot:

This will allow you to carefully view detailed information about the error and search for a solution to a specific problem on the Internet by the name of the faulty module or stop code. The modules nvlddmkm.sys, ntoskrnl.exe, fltmgr.sys often cause failures. Stop codes look like this: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, PAGE_FAULT_IN_NONPAGED_AREA, etc.

How to remove Windows 10 blue screen

In order to solve the problem, you need to check your computer point by point. We arranged the actions this way for a reason. We took into account two factors: the most common reasons the appearance of a blue screen and the ease of executing the solution. If the point does not help, proceed to the next one. Sooner or later you will find the cause of the BSOD.

Removing viruses and malware

It is no coincidence that this item is listed first. Nowadays, malware is so widely distributed and is so actively promoted through deception on the Internet that the first thing you need to do is check your computer for viruses. Many people were surprised when the blue screen problem disappeared after removing the malware. In most cases, it is enough to check the computer with programs: and.

Removing malware to get rid of blue screen

Safe Mode with Networking

Important! In some cases, the blue screen does not allow you to complete the scan or download the antivirus at all. In this case, immediately after booting, try to quickly open the system properties and select the boot type “Safe Mode with Networking”: Then restart the PC as quickly as possible before it crashes into a blue screen again. If you are infected with malware, safe mode with network support will allow you to download an antivirus, scan and remove the malware.

System rollback - Windows 10 recovery

If you noticed exactly when the blue screen first appeared, try performing a system rollback. To do this, you can use either the built-in function " ", or backup image, completed Acronis program, AOMEI Backupper, Ghost or any other if you have one.

I would like to add that a blue screen often appears after installing an update for Windows 10. If this is your case, then first try to update the device drivers, and then try to uninstall the update. And one more note: if you did a system restore, then re-check your PC for viruses and check the integrity of system files. This is in case the backup from which you restored already had viruses or Windows OS errors.

If a BSOD occurs during the system boot process or pops up too quickly after booting, so that nothing can be done with the computer, this will be written about below in a separate paragraph.

Windows Driver Update

If, when a blue screen appears, the name of the module that caused the error is indicated, search the Internet for information about what kind of file it is. For example, if you find out that a component of the network card driver is failing, then start by looking for an updated version:

At the same time, don't rely one hundred percent on the drivers that Windows 10 downloads and installs on its own. Most of the time they work fine, but sometimes it happens that a driver from Microsoft is "simplified" or "generic", reducing performance or causing problems on the system. Visit the official website of the manufacturer of your hardware (laptop, motherboard, video card) and check if official driver for Windows 10. If it is available, then download the latest version and install.

Sometimes the opposite action also helps: rolling back drivers (i.e. installing a previous version of the driver if a newer one causes a blue screen).

Reset Windows 10 or clean reinstall the system from a USB flash drive

Described how to do Windows reset 10. A - about how to completely reinstall the operating system from a flash drive.

Finding the cause of a blue screen in hardware

If it didn't even help you reinstalling Windows 10, you need to check the serviceability of the components. You need to check everything: the voltage supplied by the power supply; contacts on the motherboard; integrity of SATA cables; serviceability of hard drives and SSDs.

• Test your RAM using the program. By the way, it also helps to identify banal incompatibility of RAM modules with each other, when individually each memory stick works fine, but together they cause BSOD, freezes or reboots of the computer.
• If your Windows 10 is installed on your hard drive, check it with the program for bad sectors. You can try to “heal” the BAD sectors and the system can become operational again. After this, you can save the data and think about replacing the unreliable drive with a new one.
• Remember if you overclocked the system. If overclocking has occurred, return the settings you changed to their previous values. Instead, you can reset the BIOS settings to default values, but this must be done carefully because... the computer may stop booting.
• Remember if you switched the operating mode hard drive between AHCI, RAID, IDE. If you simply switch the mode and do not change the driver, you will get a blue screen upon boot and the computer will reboot cyclically. If you changed this setting, return it to the previous value.
• check the temperature of the processor, chipset, video card in the BIOS or using utilities (for example, AIDA64 or).
• The cause of the blue screen of death may also be a burnt-out network card. This often happens after thunderstorms. In this case, the activity indicator on the network adapter may blink; there is simply no connection to the Internet. We advise you to pay special attention to this point if your computer is connected to the Internet provider directly - without router. First, simply disconnect the Ethernet connector from network adapter and restart your computer. If the blue screen stops popping up, remove network card and replace it with a new one. If such a problem occurs with the integrated Ethernet adapter, disable it in UEFI (BIOS).

Windows 10 blue screen appears when running a specific program or game

In my practice, there were cases when a blue screen popped up only when downloading a torrent or only in a game. In the latter case, it helped to set a small memory dump:

You can also try updating the “problematic” program to the latest version or removing it altogether.

What to do if a blue screen occurs during the system boot process

If in your case a blue screen occurs during Windows boot 10 or a few seconds after logging into your account, it is obvious that you will not have time to download the antivirus or set the boot to safe mode. In this case, we advise you to first check your computer for viruses using, or any other bootable media with antivirus. Then create a bootable USB flash drive with Windows 10, boot from it and select System Restore:

After this you usually have two options:

1. Run System Restore and roll back to the restore point (if any);
2. Reset Windows 10 to its original state. Read more about this in.

Also, it is worth saying that after several emergency reboots, the system may prompt you to run Startup Recovery. You can choose Recovery and then in the section Additionally choose System Restore. In some cases, this helps return Windows to operational state and you won't need to create the aforementioned bootable USB flash drive. By the way, after restoring the system using this method, do not forget to check your computer for viruses.

A way to solve the problem for advanced users

For experienced users, I can offer another method for finding the cause of the blue screen of death in Windows 10. You need to install the BlueScreenView program to view dumps and study them carefully. In many cases, this helps figure out which direction to dig in to fix the problem. For example, if the analysis shows that a critical error is caused by a driver, try to replace it, and if the failure is clearly related to the hard drive, then change the cable or try to disconnect the device. Detailed visual instructions on working with BlueScreenView you can find on YouTube.

Summary

So, in order to remove the blue screen of death in Windows 10, follow these steps:

• Check your PC for viruses using recommended utilities.
• If BSOD appears after installing an update, uninstall this update. Later it will be possible to create backup copy system and try installing this update again.
• Make sure that you have installed latest versions drivers certified to work with Windows 10.
• If you added components, remove them.
• If you changed the settings, return them to the previous ones. This applies to both programs and UEFI/BIOS settings.
• Test the disk and memory for errors and hardware problems.
• Disconnect the cable from the network adapter (or remove the card if it is external).