Yandex mail does not work today. Solution of problems
Today, Thursday, May 23, 2019, the mail service of the largest domestic search engine is working intermittently. So, as of the current moment, the services for sending letters from the Yandex company, the Yandex-Metrika service, Yandex Radio, file manager and many other features.
Many users complain about sending an email or viewing received files.
The Yandex press service has not yet commented on the situation.
Recently, Yandex mail regularly crashes. Problems have been observed for the last 2-3 years.
Many experts attribute this situation to internal management problems after the death of Ilya Segalovich. “The company has turned into a bureaucratic monster with an inefficient management system. In 2012, Yandex mail was the simplest, most convenient and efficient mail service in the world.
However, then in 2013-2014, some "brilliant" Yandex top managers decided to break the mechanism that works like clockwork and modernize the mail design.
Yandex mail users are still experiencing the results of this creativity - regular crashes, errors and glitches for Yandex mail users have become a daily work routine. Of course, business also suffers from this, because many companies have connected their corporate Yandex mail for the domain, ”the development director comments on the situation. White Square Agency Anton Nesgovorov.
“Perhaps the failures were provoked by a DDOS attack on Yandex. Maybe Ukrainian or American hackers are involved in this. Or maybe it's revenge Google after the scandalous antimonopoly case initiated by Yandex," Alexander Smirnov, an expert in information security White Square Agency.
Earlier in the same month (instagram did not work for almost a day and there were interruptions with the social network Facebook).
Reference
Yandex Mail - free service Email from Yandex. Launched June 26, 2000.
More than 27 million users. More than 130 million letters per day.
*opinion of the editorial board may differ from the opinions of interviewed experts.
When entering the mail service in order to check incoming messages, sometimes you may encounter an unpleasant situation in which the mailbox will not work. The reason for this may be on the side of the service or the user.
There are several cases in which the mail service may not work. Consideration should be given to each possible causes malfunctions.
Reason 1: Technical work
Often the access problem is caused by the fact that the service conducts engineering works, or some problem has occurred. In this case, the user will only have to wait for everything to be restored. In order to make sure that the problem is really not on your side, you should do the following:
Reason 2: Browser issues
If the reason discussed above does not fit, then the problem is on the user's side. It may lie in problems with the browser from which they entered the mail. In this case, the site may even load, but work very slowly. In this situation, it is necessary to clear the history, cache and cookies of the browser.
Reason 3: No internet connection
The simplest reason why mail does not work can be a broken Internet connection. In this case, problems will be observed on all sites and a window with the corresponding message will appear.
To deal with such a problem, you will need to restart the router or reconnect to WiFi networks, depending on the connection type.
Reason 4: Changes in the hosts file
In some cases malware make changes to system files and block access to certain sites. To check if there are changes in such a file, open the hosts located in the etc folder:
C:\Windows\System32\drivers\etc
On all operating systems, this document has the same content. Pay attention to the last lines:
# 127.0.0.1localhost
# ::1 localhost
If changes were made after them, you should delete them, returning the original state.
Reason 5: Wrong data entered
When you connect to the site, you may receive a message that the connection is not secure. In this case, you should make sure that the entered Yandex mail address is correct, which looks like this: mail.yandex.ru.
All listed methods suitable for dealing with the situation. The main thing is to immediately determine what caused the problems.
Sometimes when using Mail, buttons stop working, attachments don't attach, or the browser reports an error.
Select an issue:
Hieroglyphs or incomprehensible characters appear due to incorrect page encoding. The encoding can be changed by viruses or malware.
CureIt! from Dr.Web and Virus Removal Tool
If the page does not load or takes a long time to load, you see messages:
"An error has occurred".
"Try refreshing your browser tab or try again in a few minutes".
"Wait please...".
"Try refreshing the page or use the light version of Mail".
Why the page is not loading and how to fix it:
Extensions are blocking Yandex.Mail You are using an outdated browser
An outdated browser may not support the technologies that are used to load pages quickly and conveniently. Install the latest version of your browser.
Close all browser tabs except Mail. Disable applications using\\n the Internet and reload the page.
\\n \\n \\n \\n There was a problem with network connection\\n \\n
To check this, go to the Mail via Mobile Internet. If no errors\\n occur, please contact your ISP's support team. If you\\n use work mail, report the problem to your system administrator.
\\n \\n \\n \\n B Internet Explorer 8 and above, wrong compatibility mode selected \\n \\n
If in Internet browser Explorer 8 and higher you are using compatibility mode with\\n over old version, this can lead to errors.
Mode\\n Documents
\\n \\n \\n \\n \\n\\n ")]))\">
Internet speed slowed down
Close all browser tabs except Mail. Disable applications that use the Internet and reload the page.
There was a problem with the network connection
To check this, go to Mail via mobile Internet. If no errors occur, contact your ISP's support team. If you use work email, report the problem to your system administrator.
Wrong compatibility mode selected in Internet Explorer 8 and above
In Internet Explorer 8 and above, if you use compatibility mode for an older version, this may cause errors.
Set the Browser Mode and Document Mode according to your browser version.
The security certificate error message begins with the phrase:
"Your connection is not secure".
"The site threatens the security of your computer".
"Invalid Certificate".
"Error in security certificate".
"This connection is not trusted".
Why security certificate errors appear and how to fix them:
Untrusted connection or incorrect security certificate errors can occur due to a conflict between browser and computer settings. Also, errors can be caused by the operation of the antivirus. To understand the cause of the certificate error, look for its code at the end of the message.
| Error code | Solution |
|---|---|
| / |
| date and time. If they are configured incorrectly, the system erroneously determines that the certificate has not yet expired or has already expired. |
| Make sure that HTTPS checks are disabled in your antivirus settings. How to do it in Kaspersky Internet Security and ESET NOD32 smart security, see below the table. If your computer does not have an anti-virus program, attackers could have spoofed the security certificate using malicious code or attacks MITM. Check your computer for viruses with free antivirus programs: CureIt! from Dr.Web and Virus Removal Tool from Kaspersky Lab. |
| Error code | Solution |
|---|---|
| Check that the correct address is entered in the address bar of the browser - mail.yandex.ua or passport.yandex.ua , and after ua there is a symbol / , not a period or other character. |
| Make sure your computer is properly installed |
Check if you have access to the Internet (the Yandex.Mail site will not open without an Internet connection):
Are you connected to mobile network?
Is there money in your account? mobile phone?
Can you use another internet connection such as Wi-Fi?
Also check for errors and typos in the site address.
How to change the password?
To change your password, follow these steps:
On the page that opens, enter the old and New Password, as well as symbols from the picture.
I forgot password. What to do?
I forgot my login. What to do?
If you forgot your login, try using the hint on . The hint may work if you have recently logged into your account on Yandex from the same phone.
Also try to contact those with whom you corresponded - your recipients can remind you from which address your letters came from.
Missing letters
If you accidentally deleted emails or your emails are gone, try looking for them in the Deleted Items folder (the emails in this folder are available for 7 days after being deleted). To recover emails, follow these steps:
Go to the Deleted folder.
Mark the letters you want.
Click the button more → Move to folder.
Select the folder where you want to move these emails from the list.
Click the Run button.
If the missing letters are not in the Deleted Items folder, then, unfortunately, they cannot be restored.
If you haven't deleted emails, follow these steps:
Look at the visit log. In the full version of Yandex.Mail, you can view information on actions in the mailbox for the last week in.
Check if you are using programs that delete emails. If your phone has a program that works using the POP3 protocol, specify in its settings that when downloading letters, copies should be saved on the server.
Not receiving a notification from a social network or forum
Check if you entered the correct e-mail address;
Make sure that a rule that deletes messages is not configured in the message processing rules, and that the email address of this email address is not in the blacklist. social network or a forum (you can disable and delete a rule, as well as remove a site address from the black list only in the full version of Yandex.Mail).
Note. To switch to full version Yandex.Mail, click the full link in the lower left corner of the page. To return to mobile Yandex.Mail, click the Light version link at the bottom of the page.
If you are sure that the settings are correct mailbox and the correctness of the address indicated on the site, try to request a letter from the site again. If after a few hours the letter does not arrive, contact the site administration.
Attention. If you registered on a social network or forum earlier than on Yandex, you won't receive a confirmation email. You will need to request a letter from the site again.
How to set up a mail program?
You can work with your mailbox not only through the web interface. Download and install on your smartphone. If you want to use another application that supports the work IMAP protocols or POP, set it up using the instructions for setting up email programs.
If you configure the mail program using the POP3 protocol, then all letters from the mailbox in the web interface will be downloaded to your phone. Use the "save a copy of the letter on the server" option if it is provided in your mail program. This option cannot be enabled in the Yandex.Mail web interface settings.
Setting up an IMAP mail program
Incoming mail
address mail server- imap.yandex.ua
connection protection - SSL;
port - 993 .
- .
How to set a portrait in the mail?
You can change your portrait in the full version of Yandex.Mail by following the instructions on the Yandex.Mail Help page.
Note. To switch to the full version of Yandex.Mail, click the full link in the bottom left corner of the page. To return to mobile Yandex.Mail, click the Light version link at the bottom of the page.
How to change the first name, last name, gender and year of birth?
There were problems with the site (not Yandex)
Unfortunately, Yandex support will not be able to answer some questions that are not related to the work of Yandex itself. To solve problems that have arisen while working with other sites, please contact the administration of these sites.
If your problem is related to the operation of any social network or forum, contact the support service of this network or forum.
