Personal account phone support service. State services technical support phone

Operators contact center public services answer all questions related to the Internet portal. If you cannot solve any issues yourself, you can contact the support service. For this, a multi-channel, long-distance telephone line was launched. Operators free public service hotline always intelligible and politely explain all questions or accept your application.

How the support service can help:

1. Assistance in registering on the portal;
2. Assistance in paperwork;
3. Help in navigating the site;
4. Resolving disputes;
5. Reception of complaints and recommendations;

Sometimes it is difficult to get through to the operator, because they serve the whole country. And if somewhere on the public services portal there is a failure, then the support service does not have time to answer all questions by phone. Therefore, sometimes you have to wait until the operator is free and can not answer your call. If you are unable to reach the public services support service, then try calling in a few hours, or the next day.

Public services free telephone hotline

By dialing this number you can reach the contact center of public services. But besides this, there are other ways to contact the portal support service. If you want to call from mobile phone, then there is a specially dedicated short number. The call to which is also free for all subscribers of the country. The advantage of this number is that the queue waiting for the operator's response is much smaller than on a multichannel number. So if you didn’t get through on the first phone, you should try calling on the second.

State services technical support phone of the Moscow region

Moscow has its own landline number. A call to this number from another city will be billed like any other long distance call. Due to the fact that it is possible to communicate with the operator of the public services support service for a very long time, I do not recommend calling from the regions. But for residents of Moscow and the Moscow region, this number is more than relevant.

In addition, you can solve all the issues related to using the public services portal in yours. It often happens that all issues are resolved through the website of public services. Sometimes you just need to take a closer look at its functionality. However, if you can’t learn how to use the portal on your own, you should ask someone you know to teach you. Because the public services portal itself has rarely failed in recent years. In ninety percent of cases, errors, or the inability to receive a service, are due to the inept use of a computer.

How to call from mobile

Call from mobile - dial 115;

If it is more convenient for you to call from a mobile phone, then you can contact the support service using a special mobile number.

Submit an electronic appeal through the portal of Moscow public services

Except telephone service The portal also has electronic means of communication for support. For example, through PGU MOS RU you can submit your appeal to the administration.

What applications are considered:

1. Complaints;
2. bugs;
3. Wishes;
4. Assistance in using the public services portal;

The term for consideration of applications is no more than a day. Moscow site specialists quickly consider your issue and will definitely call you back, no matter whether the issue is resolved or not.

Other contact methods:

• Official site: https://www.gosuslugi.ru/ ;
• Reference information on the portal: https://www.gosuslugi.ru/help;
• Telegram: gosuslugi_support_bot

Internet provider Online connects 100,000 subscribers per day in the capital and the region. For the convenience of its customers, a reliable service infrastructure has been created. On this page you will find detailed information about contacts, technical support, phones, offices of a popular provider.

Technical support phone

To prevent customers from guessing how to call, the company offers to use a single line. There are also a number of additional phones to order a connection. From the information provided, you will find the necessary contacts. Hotline Online is available to any resident of Russia from a landline phone absolutely free of charge.

8 800 707 12 12 — free number which operates around the clock. An experienced operator can take an order for connection, repair work or provide advice on solving simple problems. At the same time, he will accept the wishes and comments of the client, take into account the needs and do everything in his power to resolve the issue.

The customer service operates 24/7 and performs the following functions:

• Consultations.
• Applications for connections for business or home. Internet from Online can be ordered in any city in the country. Specialists will select the nearest branch and send a specialist from there.
• Changes the tariff plan.
• Provide detailed information on packages: Online Internet, home Internet and television.
• Callback to the subscriber who called the hotline number.
• You can find out the answer to any exciting question: How to rent a router, how to connect additional equipment, how to change the tariff to a more profitable one.

You can send an SMS to a phone number and they will call you back to resolve issues related to the service. The hotline phone is serviced by a sufficient number of staff, so waiting on the line will not take long. Polite and experienced staff is selected for service, so that consultations are as competent and fast as possible.

Main office

The office structure is divided into 2 centers for the convenience of visitors.

The address of the central office No. 1 Onlime in Moscow

Address: st. Arbat, 46, Smolensky district, Moscow, Moscow region, Russia, 119002
Opening hours: Open 09:00–20:30
Phone: +7 999 231-84-29
It is located near the Smolenskoye metro station.

Address of the central office No. 2

st. Suschevsky Val, 26
Marina Grove, the last car from the center
Opening hours: from 09.00 to 21.00 seven days a week (Sunday until 19.00)

Service maintenance:

• Payment in cash for company services.
• Applications are being accepted.
• Consulting and remote technical support.
• Implementation of the moving service.
• Making changes to the contract.

Contact information and phone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS Personal Account and other ways of contacting the operator's help desk.

A single free number of the MTS subscriber support service

For getting personal information, managing services and changing the established tariff, please be ready to provide your passport details to the Hot Line employee. Please note that for connecting some additional services fees may apply, in accordance with the tariffs of the operator. MTS call center operator?

A single toll-free number for the support service of the MTS group of companies:

8800 250 8 250

By given number customer support is provided cellular communication MTS, Internet and television MTS and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to the 8800 line number are absolutely free for those calling from fixed or mobile phones registered in Russia.

Support number for calls from Moscow and from abroad:

+7 495 766 0166

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone absolutely free of charge.

Calls to a landline contact center number +7 495 766 0166 from phones of other mobile operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS with foreign number. Be sure to dial the helpline number at international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS Subscriber Service provides advice and support to customers on connecting and disconnecting services (both paid and free), changes tariff plan, providing information on the account, SIM card blocking and other requests. You can contact support around the clock.

Personal account of the MTS subscriber

The MTS group of companies combines three areas at once: mobile connection MTS Mobile, and . For each of them there is a separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the operator MTS Russia. For information about the possibility and procedure for connecting personal account, with any requests and comments on its work, please contact the Mobile Tele Systems support phone 8800 250 0890 or 0890s mobile MTS.

Online support for MTS clients

Couldn't quickly get through to the help desk of the MTS operator? Then contact us through a special section feedback on the MTS website. In this section, you can ask any question of interest, complain, express gratitude or leave a wish for work mobile operator and service in official offices and salons. Any questions regarding cellular network MTS (claims, services, billing) you can also set in email to the official address [email protected] The company's specialists will try to answer the request as soon as possible.

Employees of the MTS subscriber service are always available to communicate with subscribers in the most popular in social networks: MTS Group In contact with, on the Odnoklassniki , in Facebook and Google Plus . You can count on a prompt response through these communication channels with MTS.

Prefer to follow breaking news MTS operator in a more concise form? In addition to social media accounts, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers in short form.

Cities where MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Msk) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir region (Vladimir), Volgograd region (Volgograd), Vologodskaya Oblast(Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Region (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad region(Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi, Novorossiysk), Krasnoyarsk region(Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk) , Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous District (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk Region (Omsk), Orenburg Region (Orenburg), Orel Region (Orel), Penza Region (Penza), Perm Territory (Perm), Primorsky Territory (Vladivostok), Pskov Region (Pskov), Republic of Altai (Gorno -Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region(Yekaterinburg), the Republic of North Ossetia-Alania (Vladikavkaz), the Smolensk Region (Smolensk), the Stavropol Territory (Stavropol), the Tambov Region (Tambov), the Republic of Tatarstan (Kazan), the Tver Region (Tver), Tomsk region(Tomsk), Tula Region (Tula), Tyva Republic (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl region (Yaroslavl ).

Additional information on special MTS tariffs and on our website. Subscribers with premium rates are served out of turn, on a priority basis.

In contact details, tariffs, addresses of official websites and geography of presence mobile operator changes are possible. Specify the current background information by the round-the-clock hotline "Mobile Tele Systems" (reference and information service of a telecommunications company) 8800 250 0890 or on the official website of the company www.mts.ru. Information about multichannel rooms tel. and references are current as of March 2020.

To control the quality of customer service, all conversations with the operators of the MTS customer service consulting center are recorded. We ask you to treat the recording with understanding, as it is necessary to control the quality of customer service. All yours additional questions, including "" or, for example, "What is the number of the MTS operator", will be considered and will receive a prompt response in the MTS support service as well as on the official website of the telecommunications company.