Kuts not specified. A reminder about the procedure for working with electronic keys

Instructions and answers to basic questions about the operation of the Sberbank business online service.

What is Sberbank business online?

This is Internet banking for small businesses - individual entrepreneurs and legal entities.

What can you do using Sberbank business online?

• Make payments;
• Pay taxes;
• Monitor the status of accounts and their balances;
• Create payment order templates;
• Create and maintain directories of counterparties;
• Work with 1C documents.

It works 24/7 and only requires internet access.

How to connect Sberbank business online?

Entrepreneur or representative legal entity you need to contact the nearest Sberbank branch and activate the appropriate service. You will receive an individual login from a bank employee to log into the system, and the password will be sent to you via SMS. The one-time payment for connecting the service is 960 rubles, monthly subscription fee– 490 rubles.

How to log into Sberbank business online?

Login is carried out either by SMS or using a special key - token.

1. To log in using SMS passwords, you need to open the page at https://sbi.sberbank.ru:9443/ic or go through the Sberbank website. In the window that appears, enter your username and password. The login is indicated in the information sheet you received when connecting to the service. The initial password is sent via SMS to phone number specified in the application for service connection. After entering the initial password, you must set permanent password, which will be used to log in later.
2. To log into Sberbank Business Online via an electronic key (token), insert the token into the USB port of your computer, open “My Computer”, then “Removable Disk”. Then you need to run the start.exe file, then select account No. PIN, enter the access code that can be found in the PIN envelope with the corresponding number, and click the “Login” button.

What to do if the token is not detected?

If the token is not detected as a smart card (USB Smart Cardreader), then you need to find the token in the list of devices and update its driver. To update the driver, you need to right-click on the device, select “Properties”, go to the “Driver” tab and click “Update”. When updating, you can install the driver automatically from the Internet.

Where can I get a token?

The token can be obtained from Sberbank. Cost – 990 rubles for 1 copy of a standard electronic key for new clients. A touch key costs 1990, and a touch key with a screen costs 3990 rubles.

How to create an electronic signature in Sberbank business online?

1. Select from the menu “Services” -> “Exchange of crypto information” -> “Requests for a new certificate”.
2. Select a crypto profile, fill in the fields “Position” and “address” Email", click "Generate a certificate request". Then click “Submit”.
3. After the certificate request is sent to the bank, you must print 3 copies of the electronic signature certificate and 3 copies of the encryption key certificate. To do this, select the certificate and click the right mouse button (“Preview” and “Print”)
4. After this, you must put your signature, the manager’s signature, and a seal on all copies of the form and provide these certified certificate forms to the bank division that serves you.
5. When the bank registers the certificates, you will receive an SMS notification.

How to change the password for logging into Sberbank Business Online?

You can change your password yourself at any time. To do this, in the Sberbank Business Online system at home page in the right top corner There is a button “Change password”. The password must contain letters and numbers; the recommended password length is at least 8 characters.

The password for logging into the system is valid for 90 days (except for the password for the first login sent by SMS). Every 90 days, if the user has not changed the password manually, the system reminds you to change the password. When changing the password, in the “Old password” field, you must enter the password with which you last logged into the system. In the fields " New Password" and "Password Confirmation" you must enter a new (user-created) password that will be used in the future.

How to change your phone number to receive disposableSMS-passwords?

To change the phone number for receiving SMS passwords, you must fill out an application marked “corrective” and submit it to the bank branch where the account is maintained.

What should I do if I receive the error “Invalid login or password”?

It is necessary to check the correctness of the login (compare it with the information sheet) and password. The password can use Latin letters of different case and numbers. If you have forgotten your password, you should fill out an application for a new password in connection with its loss at the bank branch where the account is maintained.

What should I do if, when logging into the Sberbank Business Online system, the message “Account is blocked” appears?

To unlock your account or receive a new password, you must fill out the appropriate application for a new password at the bank branch where the account is maintained.

If the organization has changed directors/accountants or the account holder has changed their last name, can the old account be used?

This is not possible, in these cases you must register a new account. To register a new account, not initially specified in the agreement, you should fill out an application marked “corrective” and submit it to the bank branch at the place where the account is maintained. You will also need to create a new certificate request.

How to view traffic in Sberbank Business Online Money?

You need to go to the “Services” section → “Ruble transactions” → “Request for a statement of ruble accounts.” In the upper left corner, click on the “Create a new document” button. In the window that appears, select an account, specify the period and click on the “Save changes” button. The request will be saved in the “Created” status; you need to select it and click on the “Send document to the bank for processing” button. As soon as the status of the document changes to “Accepted by ABS” (the status change may take some time), the statement will appear in the “Statements for ruble accounts” section.

How can I view a statement for a period in Sberbank Business Online?

To do this, you need to go to the “Services” section → “Ruble transactions” → “Statement of ruble accounts”. On the button panel, you must click the “Ruble account statement for the period” button, select the current account, print form, period and click the “Print” button. A form will open in a pop-up window preview statements for the period.

How to download an extract from the Sberbank Business Online system into 1C?

To do this, go to the “Advanced” section → “Exchange with 1C” → “Export statements of ruble accounts”. You must move the current account to the “Selected” column, specify the required period and click the “Export” button. After this, you need to click on the link that appears and save the export file.

In addition, you can import payment orders in txt format, salary registers in xml format (when importing through the “Advanced” section), as well as a list of employees in csv and txt format (in the “Salary project” section).

How to create a payment order?

“Services” -> “RKO for ruble transactions” -> “Payment orders” -> Create. Your data will be filled in automatically, and the recipient's data can be obtained by selecting the counterparty from the list. After entering the amount, the document will be checked, and if everything is in order, then a one-time password will be sent to your phone, with which you will need to confirm the operation. You will also need to click the signature button and the “Send to bank” button. At this point, the payment order, unless you revoke it, is considered completed.

How to fill in inactive fields KBK, OKATO, etc. when creating a tax payment order in Sberbank Business Online?

In the upper right corner of the payment order, you must select “Status Indicator” in accordance with the type of payment being made, and the fields will become active.

How to activate the “Salary Project” service?

To connect to the “Salary Project” service, which was not initially specified in the contract, you must fill out an application marked “corrective” and tick “Electronic registers” in paragraph 3 “Connected services” and submit it to the bank branch at the place where the account is maintained.

Internet banking entered our everyday life not so long ago, but has already managed to firmly consolidate its position. And this is not at all surprising, because now you don’t even need to leave your home to make any financial transactions. There is no longer any need to go to a bank branch to pay utilities, make a money transfer or check your card balance. Along with consumer benefits, this approach is also convenient for banks. It allows you to reduce the number of employees and rental areas for branches. The saved funds are used to modernize online banking applications, making their operation transparent and as secure as possible for each client.

Especially for remote servicing of small businesses, Sberbank has implemented a special “Business Online” system, which allows using a regular browser to work with payment documents, receive express information about the flow of finances, communicate with bank employees and much more. For customer safety, entry into this system occurs only after entering a special electronic key. But in some cases, the login becomes impossible, and the user receives “Token 4 initialization error.”

How to correctly log into the Business Online system from Sberbank

The security key (token) for logging into the Internet banking system is saved on a Flash drive.

To log in correctly you must:

1. Insert the token into the USB port.
2. Open the drive pop-up window.
3. Run the start.exe file.
4. Enter your personal code and select the “Login” option.

When the error appears

If any problems arise with the token and the computer cannot recognize the information from the media, it issues a system message with the text about an error in the Sberbank system.

It also happens that when trying to start a program through the startup file start.exe, the user sees the text: “Error! Unable to open Infocrypt HWDSSL Device." This indicates that the device cannot be connected.

The error may appear for several reasons

Causes of “Token Initialization Error 4” and how to resolve it

The reasons for such problems can be very diverse. But for each of them there are personal recommendations for elimination. The only thing that unites them is the ability, in most cases, to eliminate the problem without the involvement of highly specialized specialists. First of all, it is recommended to make sure that when starting the bootloader, the Internet connection is stable and all anti-virus programs are turned off.

1. A user is trying to run a program in a profile that does not have computer administrator rights. In this case, the error is due to the requirements of the bank's security system. The same thing can happen if the profile was moved to a local account. The solution is obvious - you need to log in only through an account with administrator rights.
2. PC security services block access to the contents of the key, preventing it from being recognized and initialized. The problem is observed when using a token in the server ports, while trying to activate it through the remote protocol RDP access. In this case optimal solution will be the use of auxiliary systems that use other protocols (for example, RFB) or programs that provide remote access(such as TeamViewer or AeroAdmin).
3. Two or more tokens are simultaneously connected to the computer’s USB ports, which prevents them from being properly recognized by the system. When receiving a notification about the second token, the OS immediately signals the appearance of an unknown identifier in the network. If something like this occurs, you need to restart the PC and resume work with the second security key.
4. Another reason for the error may be outdated token firmware. To update it, you need to download the archive with updates from the Sberbank website, select and open the token_upd.exe file from it with the drive connected to the computer. In the pop-up window you will need to click on the “Update” button.
5. Lack of necessary drivers. In this case, there is only one solution - installing them. It is recommended to download the USB Smart Card reader exclusively from the official Microsoft website, bypassing all other portals, since the program is used to work with finances, and therefore requires the most responsible and attentive attitude. It is important that this solution is only relevant for Windows versions XP, Vista and earlier. For Windows 7 and operating systems released after it, drivers are not needed by default.
   

   Drivers should only be downloaded from trusted resources.

6. The driver is out of date or was installed incorrectly. If you suspect that this is the problem, update the software. To do this, open the “Device Manager”, select the required device, go to the “properties” tab and select the “Update driver” action. The system will search new version The software will replace the driver with an updated version without user intervention.
   

If none of the above problems are detected on your computer, contact Sberbank support service at: +7 (800) 555–57–77.

The problem may also be related to mechanical damage token. Then you will have to order a new key from certified companies specializing in information security and cryptography.

KUC

coordination and control center

Dictionary: S. Fadeev. Dictionary of abbreviations of the modern Russian language. - St. Petersburg: Politekhnika, 1997. - 527 p.

Dictionary of abbreviations and abbreviations. Academician 2015.

See what “KUTS” is in other dictionaries:

Kuts- Kuts, Vladimir Petrovich Olympic awards Athletics (men) Gold Melbourne 1956 5,000 meters ... Wikipedia

KUC- Vladimir Petrovich (1927 75), champion of the USSR (1953 57) in the 5000 and 10,000 m, European (1954) 5000 m, Olympic Games (1956) 5000 and 10,000 m. World record holder (1954 65) in run these distances... Modern encyclopedia

KUC- Vladimir Petrovich (1927 75), athlete, h. m.s. (1954). Champion of the Olympic Games (1956) in the 5000 and 10,000 m, European (1954) in the 5000 m, multiple champion of the USSR (1953 57) and world record holder (1954 65) in running these distances. Source:... ...Russian history

Kuts- Kuts, Vladimir Petrovich... Marine Biographical Dictionary

Kuts V. P.- KUTS Vladimir Petrovich (192775), athlete, h. m.s. (1954). Champion of Olympus. games (1956) in the 5000 and 10,000 m race, Europe (1954) in the 5000 m race, multiple champion of the USSR (1953-1957) and world record holder (1954-65) in the race... ... Biographical Dictionary

Kuts V.

Kuts V. P.- Olympic awards Athletics (men) Gold 1956 5,000 meters Gold 1956 10,000 meters Vladimir Petrovich Kuts (February 7, 1927, village of Aleksino ... Wikipedia

Kutsishki- Sp Kùčiškė Ap Kutsishki/Kutsishki baltarusiškai (gudiškai) Ap Kutishki/Kutishki rusiškai L V ir ŠV Baltarusija … Pasaulio vietovardžiai. Internetinė duomenų bazė

Kuts- Vladimir Petrovich (b. 7.2.1927, village of Aleksino, Sumy region), Soviet athlete, Honored Master of Sports (1954), coach, officer of the Soviet Army. Member of the CPSU since 1955. The first Olympic champion among Soviet men's track and field athletes... ... Great Soviet Encyclopedia

kuts- adj. sakat, chrome, osakaten, negyav, tromav, kyopav, disabled person... Bulgarian synonymous with riverman

Books

• Buy for 451 UAH (Ukraine only)
• Azov siege of 1641. Defense of the Azov fortress by the Don Cossacks, Kuts Oleg Yurievich. In this work, based on cross-comparison of evidence from little-known archival sources, the course of the famous Azov siege of 1641 is meticulously recreated. In detail...

In accordance with the Agreement signed by our organizations and in order to ensure the security of electronic signature (ES) keys, preventing their compromise (disclosure), as well as to streamline the electronic document management system, we inform you about the rules for working with ES keys.

1. General concepts

ES keys are produced by their owners independently using SberSign software.

Before carrying out the procedure for producing digital signature keys, it is necessary to install (or update) SberSign software version no lower than 5.7.1.

SberSign 5.7.1 software ensures the formation and verification of electronic files based on algorithms that comply with GOST R 34.10-2001 and GOST 34.11-94, and also provides encryption and decryption of files in accordance with GOST.

To operate SberSign software version 5.7.1, the CIPF library “Bicrypt 4.0” is used (certificates of conformity No. SF/, No. SF/ dated 01/01/2001). The library module and documentation for CIPF “Bicrypt 4.0” are included in the software package.

The electronic signature is a complete analogue of the Client’s actual manual signature. Loss of control over the media containing the private ES key can lead to unauthorized access to the key by third parties (compromise). If you suspect that the key has been compromised, it must be removed from the document management system and a new ES key must be registered.

The Client's electronic signatures come into force after their registration by the Bank. Registration consists of entering the Client's digital signature public keys into the Bank's database. After registration, the Client can use the corresponding private keys to generate electronic signature files with Electronic registers transferred to the Bank.

2. Installation (installation) of SBERSIGN 5.7 software

For operation software you need to install SberSign 5.7.1 software on your computer.

Before starting the installation, check the contents of the distribution package (software installation package) - archive sbersign571.arj. The distribution files must match those specified in the README file. RTF.

WITH installation disk(CD, flash drive), or by first copying it to local disk distribution kit, run Setup.exe

In the window that appears (see Figure 1), select the directory (directory) for installation. You can agree with the proposed option by clicking the “Install” button.

Figure 1 – SberSign installer

The installation will be completed by displaying the following window (see Figure 2 ) .

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Figure 3 – SberSign programs and documents

IMPORTANT: Copy the file to the directory where the SberSign software was installed (by default "C:\SberSign\") template. RTF(from the provided kit), replacing the file located there.

This completes the installation of SberSign 5.7 software. Next, you will need to configure the settings of the SberSign 5.7 software and create electronic signature keys.

3. Setting up SberSign 5.7 software parameters

Before you begin creating (generating) electronic signature keys, you should make the necessary settings for the SberSign software. To do this, launch the “SberSign Settings” application: START->All Programs ->SberSign ->ParametersSberSign(see Figure 4).

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Figure 5 – SberSign parameter settings program

In the “Generation Wizard” section, check the “Use the Generation Wizard” option when generating keys. Next, you need to specify the appropriate path to the certificate print template file, as shown in the figure. This file must first be copied from the Sbersign distribution (installation) package and it must correspond to the template given in Appendix No. 1 to this leaflet.

To save the settings changes, click the “Save” button.

Then you need to open the tab "Creation of electronic signature".

Figure 6 – SberSign parameter settings program. Tab "Creation of electronic signature".

The parameters should be set as shown in the figure, except for the "Storage Options" section. private key signatures." The meaning of this section may vary.

In the example in the figure, the private key file on the floppy disk “a:\sign. key", but if the key file you generated is located on another medium, then you need to specify it. After completing your selection, save the settings on this tab by clicking on the “Save” button.

4. Creation of electronic signature keys (ES)

ES keys are produced by their owners independently at the Client’s workplace using the appropriate genkeys utility. exe from the SberSign software.

The ES key set consists of two keys: private and public. With the help of a private key, an electronic signature is formed under an electronic document, and with the help of a public, electronic signature of the document can be verified.

The owner of the electronic signature MUST keep his private key secret. The public key is intended for transmission to places where the electronic signature is verified.

For security purposes, it is recommended to use Touch Memory or VPN-Key as a carrier of the private key of the electronic signature, but the SberSign program also provides the ability to use flash drives and floppy disks (HDD).

To create digital signature keys on flash drives, prepare “clean” flash drives according to the number of digital signature key sets to be created.

IMPORTANT: If the organization has the position of chief accountant, then it is necessary to produce electronic signature keys for the head and chief accountant of the organization. If the organization does not have the position of chief accountant on staff, then the electronic signature key is produced only for the head of the organization.

It is also allowed to generate electronic signature keys for other officials of the organization who have the right to sign electronic registers.

ATTENTION: Each ES key is produced on a SEPARATE medium!!!

Install the media for generating ES.

In the example below, the keys will be generated on a flash drive.

Launch the Key Generation program START -> All Programs ->SberSign.

In the window that appears (see Figure 7), click the “Next” button.

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Figure 8 – Digital key generation wizard – step 1

Automated systems" href="/text/category/avtomatizirovannie_sistemi/" rel="bookmark">automated system of the root Certification Center of Russia" (Organization code - KUC); NNNN– a four-digit serial number of the electronic signature key, unique for each EDF System Participant, which should not be reused even if the key is regenerated; s– a sign that the ES key belongs to an organization that is a client of Sberbank.

You can find out the Organization code assigned to your organization from the accompanying documentation to the agreement or from the Bank employee who executed the agreement (your organization code KUC is _______).

If you create the first digital signature key with this Organization code, then it must start with 0001.

The ES key identifier will be created automatically, but it should be edited to make it more informative. For example, the identifier in Figure 9 does not reflect the name of the enterprise. There was not enough space for it, since the length of the identifier should not exceed 32 characters. Alternatively, you can shorten the position and remove the space after the middle name (see Figure 10).

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Figure 11

We have received an ID that meets the requirements.

But it is possible that the name could be much longer. Then it is recommended to first write the name of the organization, and only then the position, if there is any left for this place. For example: ER8W7001sBolshovAATSZhPervomaisk. For the Pervomaiskoe HOA, even removing the “gender” symbols did not help, but, nevertheless, such an identifier is quite suitable for registration.

To avoid technical complications, you should not use more than one space in a row in the ES key identifier, special characters, dots, quotes, etc.

IMPORTANT: ES key identifiers cannot be repeated. The identifier of an electronic signature key removed from the document flow cannot and will not be registered again. You should pay special attention to this when reinstalling SberSign software, system software, or installing Sbersign software on another computer.

After generating the correct ES key identifier, you must insert the flash drive into the computer, if this has not been done previously, and click the “Next” button and proceed to the next step (see Figure 12).

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Figure 13 – Digital key generation wizard – step 4

Step 4. In the “Enter the location for recording the digital signature public key” section, by clicking on the “Select” button, select the flash drive (or HDD), or write the letter of the flash drive in the English keyboard directly in the input field and check the “Create public key” option (see Figure 13). The public key is saved as a file in the folder you specify on your hard drive or flash drive in the format YYYYNNNN. key , where YYYY is the unique client code, NNNN is the serial number of the key. This file is intended for you to transfer to the Bank's Certification Center for its certification (establishment of ownership) and registration.

After clicking the “Finish” button, the procedure for creating a sensor key can be initiated random numbers(DSCh). Click OK to continue.

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Figure 14 – Random Number Sensor (RNS) key generation screen

In the window that appears, the ES key generation wizard (see Figure 15) you will be offered a password to access the created secret ES key, consisting of six characters and including letters of the English alphabet and numbers, some characters can be read in two ways, the case of letters is IMPORTANT (uppercase or lowercase ). You can change the password by clicking the “Other Password” button until an option acceptable to you is generated. Write down the password you have chosen, carefully check that the password you have written is correct and click the “OK” button. It is impossible to recover the password for the digital signature key; if the password is lost, you will need to make a new digital key. It is not recommended to store the password that protects the ES key together with the media in clear text. It is advisable to store the electronic signature carrier in a metal cabinet (safe), to which only the person granted this right has access.

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Figure 16 – Message about the creation of electronic keys

In the Microsoft Word window that opens, you will see a draft printout of the public key certificate, in which you need to check the compliance of the data specified in it and, if necessary, make changes. The following fields must be filled in: last name, first name, patronymic of the owner (abbreviations of first and middle names are not allowed); job title; name of the organization (full name).

As a result of the operation of producing digital signature keys, the following files will be generated on the selected media:

· sign_ YYYYNNNN. key – ES private key;

· YYYYNNNN. key - ES public key;

· YYYYNNNN. rtf – printout of a public key certificate in accordance with the supplied template as part of the SberSign software distribution kit.

· prnd. db3 - DSC key file.

If you plan to produce several ES keys, then you need to take the following “clean” media and perform the above procedure for each key.

After producing the electronic key, you need to check the software settings.

To do this, launch the SberSign Settings program. “START” -> “All programs” -> “SberSign" -> "ParametersSberSign".

Go to the “Create ES” tab:

Figure 17 – ES creation parameters

The parameters should be set as shown in the figure (see Figure 17), except for the section “Signature private key storage parameters” (circled with a rectangle). In this section, specify the location of the ES private key file by clicking the “Select” button.

In the example in the figure, the private key file “F:\sign_E5RT7001.key” is selected, but if the key file you generated is located on another medium, then you need to specify it. Once you have completed your selection, save the settings on this tab by clicking the “Save” button.

After manufacturing the ES key, it is necessary to check its functionality.

To do this, in “Explorer” or open folder highlight required file(files), right-click to activate context menu, select “Sbersign5 – Sign electronic signature”.

Insert the media with the ES key, enter the password for this ES key. When entering the password, carefully check the keyboard layout - it must be the English layout “EN” and the case of letters (uppercase or lowercase). If the password is correct, a message about signing the file will be displayed and the identifier of the electronic signature key with which the file is certified will be indicated.

The program automatically checks the ES key password and the correctness of the secret signature key, i.e. Sbersign software will not allow you to enter an incorrect ES password.

5. Registration and replacement of electronic signature keys (ES)

To have the right to sign electronic registers, the Client must register the electronic signature with the Bank. To register a new ES key in the Bank’s database, the Client should provide to the functional unit of the Bank that has entered into an agreement with the organization, a correctly executed and completed (with the appropriate signatures of the owner of the ES key, the head of the organization and a seal imprint) printout of the public ES key according to the sample (see appendix) in duplicate and the public key of the electronic signature itself (in in electronic format), by copying the file onto a separate “transport” storage medium YYYYNNNN. key.

IMPORTANT: File sign_YYYYNNNN. key contains the private key of the Client’s electronic signature and the Bank’s SHOULD NOT BE TRANSFERRED!

The Bank's functional unit prepares the necessary documents and transmits them, along with public key files and printouts of the Client's digital signature public keys, to the Bank's Certification Center.

The Client's ES keys come into force after they are registered by the Bank's Certification Center and the Client's ES public keys are entered into the Bank's database.

The second copies of printouts of the Client's ES public keys with the signature of an authorized person of the Bank's Certification Center and the seal of the Bank's Certification Center are transferred to the Client through a functional unit.

Transfer of signed electronic signatures electronic documents is advisable only after returning from the Bank a printout of your key certificate with marks and the seal of the Certification Authority. This document, in accordance with Federal law“On Electronic Signature” No. 63-FZ dated January 1, 2001, is a guarantee for you that the Bank, within the framework of the agreement, will only have to execute orders signed by an electronic signature generated using a paired private key. On the part of the Bank, this document is a guarantor of your non-repudiation of the document with your electronic signature.

The validity period of your ES key is indicated in the ES public key certificate and does not exceed one year and three months. After this period, the ES keys are subject to withdrawal. To ensure continuity of electronic document flow with the Bank, you should carry out the procedure for replacing electronic signature keys in advance. The procedure for replacing ES keys includes all the operations outlined in sections 4 and 5 of this document.

For unscheduled withdrawal of the electronic signature key, you must send an official letter to the Bank.

Bank employees are ready to assist you in working with the programSberSign. If you have any questions, you can contact the Certification Center

Bank by phone: ____________________________.

CERTIFICATION CENTER OF SIBERIAN BANK RUSSIA"

Electronic signature key certificate

No. _number_will_be_here_

Owner of the electronic signature key

Last name, first name and patronymic:
Job title:
Organization:
Key start date*:
Key expiration date *:

* - to be filled in by a CA employee

Public key

Control value: 178

Identifier: _identifier_will_be_here_

Tablet number: _number_will_be_here_

Scope of the signing key certificate

Protection of documents in the corporate EDF system of Russia"

Information about electronic signature tools

Mobility and timely possession of information are one of the main conditions for doing business in modern realities. Therefore, it is not surprising that banking organizations are launching online services for business clients that allow them to control the flow of funds from their account. Login to the system is carried out after entering the electronic security key recorded on a specially programmed USB storage- token. However, in some cases, it happens that the computer does not recognize the media inserted into the corresponding port and displays a system message about an error in initializing token 4 in the Sberbank Business Online system.

What does “Token 4 initialization errors” mean in Sberbank Business Online

So, if an organization is connected to virtual system for business clients of Sberbank PJSC, she must receive a token flash drive. However, when trying to start as expected according to the instructions, the user sometimes receives the program through the autorun file start.exe system notification about the impossibility of opening this device.

In some cases, the user receives a system error message

Can I fix the problem myself?

There are several known causes of initialization errors, each of which has its own way to eliminate the problem without involving banking specialists in most cases. You can try to fix the problem either yourself or by entrusting this procedure to a staff member. system administrator or a programmer. However, in situations where the initialization failure is caused by wear and tear or an irreparable error in the token itself, you will need to order a new security key from bank employees.

Causes and solutions to the error

Methods for restoring the functionality of the security key will directly depend on the cause of the failure.

1. The lack of a key driver has only one solution - installation USB drivers Smart Card reader from the official Microsoft website. You should not use third-party web resources that offer different versions this driver, since finance is a matter that requires responsibility and care. This option is only suitable for operating systems older than Windows 7, since in “sevens”, “eights” and “tens” such drivers are not required by default.
   The driver must be downloaded only from the official Microsoft website
2. An outdated or incorrectly installed driver also has an obvious solution - updating the software. To do this, you need to open the “Device Manager”, select the appropriate device, open its properties and activate the “Update driver” option. The system will independently search for a new version, if it exists, and replace the driver with a newer modification. The error may be caused by an outdated driver.
3. The user is not logged in as a computer administrator, so even if there is an updated and correct installed driver The computer's security system will not allow the token to be launched in a guest or any other user profile without administrator rights. This reason may also appear if the profile was moved from a domain account to a local one. There is only one solution - logging in through the administrator profile allows you to launch the token in normal mode.
4. Accessing a token from a remote session is not provided for by the system for working with them, so security services clearly block access to the contents of the key, preventing it from completing its recognition and initialization. This error occurs if the device itself is inserted into the server port, and the client tries to activate it via the RDP remote access protocol. This issue can be resolved by using auxiliary systems that operate on the principles of other protocols, or programs that provide remote access. An example is the VNC system on the RFB protocol or the RAdmin program.
5. Several tokens are inserted into the computer, which disorients the machine. In this case, the open session is initialized only for the flash drive that was inserted first. When receiving a signal from the second token, the system immediately issues notifications, signaling the appearance of an unknown identifier in the network. In this situation, it is enough to simply reboot the computer, and then use the second security key to log into the bank’s system. If the device is connected to a server, then it is wiser to entrust this reboot operation to the system administrator.
   If several tokens are used on a computer, the system may not work correctly and generate errors.

In any case, we should not forget about the recommendations of the developers, who strongly recommend running the token with the antivirus program turned off, uninterrupted access to the Internet and through browsers Internet Explorer, Mozilla Firefox or Google Chrome.

The developers recommend working with a stable Internet connection

Thus, the token 4 initialization error can be resolved on your own if the cause of the failure depended on the driver, user profile, session remoteness, or the number of simultaneously inserted devices. If none of the above measures help, then you should contact the developers and collect diagnostic information. A new security key may need to be made.