Error 4 after updating gs b520. Troubleshooting
Even the most reliable and high-quality equipment can fail its owners. This is due to a lot of reasons, each of which requires a special approach. Some problems turn out to be serious and require a visit from a specialist, while some problems can be solved on your own. The latter also includes the extremely common error 4 in Tricolor - how to eliminate this problem without calling a specialist? What means this code and what actions should be taken? You don't need to be a TV expert to understand these issues. It is much more important to stock up on time and patience and begin restoring the TV signal.
The appearance on the TV screen of an inscription that says that reception is impossible due to an error indicates that the included channel cannot be displayed. This usually happens as a result of system failures or problems with hardware settings. Sometimes, to cope with a problem, it is enough to switch to another channel. If it is also not broadcast by the operator, the problem is a little more serious than it seemed.
Then it is necessary to figure out what happened, clarify the reasons for what happened and begin to combat the malfunction.
Usually this takes no more than an hour, and with a calm, thorough approach to solving the problem, the total time can be noticeably less.
Reasons for the error
Error 4 is one of the most common in 2020; many clients of the satellite company encounter it. Among the main reasons causing its appearance:
- reset software receiver;
- incorrect or unsupported channel format;
- exclusion of a TV channel from the available broadcast list.
Typically, such problems occur after equipment updates carried out by the provider technical work or searching and installing new channels. Accordingly, a repeated search would be an excellent option to deal with the difficulty.
Then, in place of the TV channel, which is not yet broadcast, there will be a new one, and subscribers will be able to enjoy their favorite programs and films.
No access to view error 4 Tricolor: what to do
The most logical question that arises when Tricolor TV subscribers encounter error 4: what to do? There are 4 answer options that can help resolve the problem:
- just switch to another channel;
- reboot the receiver;
- update channels by running a search on the set-top box;
- Reset the hardware settings to factory settings.
To use the last option, you will need: 
- press the “menu” button on the remote control;
- go to the settings section and drop them;
- if necessary, enter the PIN code (0000);
- wait for the device to reboot and select a language;
- indicate the provider and region of connection;
- wait for the list of available channels to be generated;
- save TV and new settings;
- check if the code is missing.
If none of the above options help, all that remains is to call a specialist.
Call support
The last method to restore access to TV is to call the support service. But it is necessary to remember that even the most experienced and skilled specialist will not help the caller without a smart card. Additionally you will need:
- last name of the owner of the equipment;
- contract number;
- Smart card ID.
If everything indicated is prepared, you should dial 88005000123 and inform the operator contact center about what happened. An additional call option is Skype. A link to the necessary contacts can be found on the company’s official website. Both call options will not require a fee.
Having contacted a consultant, all you have to do is follow his tips.
He will explain what needs to be done to make television available again.
Error 4 Tricolor TV
In situations where equipment does not work and channels are unavailable, the first step is to understand the reasons for what happened. An excellent clue will be the inscription that the TV gives.
If the screen says “error 4,” it means the selected TV channel is unavailable.
This can be due to a variety of reasons, and sometimes even a simple switch helps solve the problem.
If you cope with the difficulty in simple ways failed, you will have to reset the receiver settings to factory levels. In most cases, this brings positive results, and the TV starts working as usual.
Tricolor TV is one of the largest operators in the Russian satellite television, different big amount broadcast channels, image clarity and good quality signal. But, unfortunately, sometimes there are failures and errors in its work, some of them can only be eliminated with the help of a specialist, and some can be easily corrected on their own. Recently, quite often, an error appears with the message on a black screen “No access to view. Error 4."
Error 4 means there is no broadcast signal. Without a reason, such an error occurs quite rarely, so we can identify the main reasons for the lack of a signal, among them:
- software failure;
- The broadcast of the channel has been stopped or the channel is not included in the Tricolor TV service package;
- The broadcast format of the channel has been changed or the broadcast is in a format inaccessible to receiving equipment.
Ways to resolve error 4
Error 4, of course, causes some inconvenience to the user, but in most cases it can be easily eliminated. Most often it occurs when searching for and trying to connect new channels and, in most cases, is eliminated by simply rebooting the device.
If rebooting does not help, then you need to try resetting the receiver to factory settings. This is done quite simply. You just need to select the menu button on the receiver’s remote control and go to the “Settings” application, select reset settings and confirm the action. The principle of resetting settings to factory settings is almost identical for different receivers, but if problems arise, you can refer to the user manual included with the device. After resetting the settings, you must turn off the receiver, wait a little and turn it on again. True, after resetting the settings you will have to configure it again.
Sometimes error 4 appears after a software update. In this case, you must update manually. To do this you need to either download current update from the official website of Tricolor TV to a flash drive and install it on the receiving device. In addition to the firmware, the site contains detailed text and video instructions for installing the update and download links.
You can also update the firmware using a special service channel 333 “Telemaster”. To do this, you need to turn off the receiver and turn it on again after a few minutes. Using the remote control, select channel 333 from the list and go to it. The receiver itself will check for updates and offer to install them. To install updates, you just need to agree to the installation; the receiver will download new firmware from the satellite and download it itself. Sometimes, if after updating the receiver's software the error does not disappear, a software module update is also required.
If attempts to resolve the error on your own do not bring results, you can always contact the Tricolor TV technical support service or, as a last resort, call a specialist.
One of the main media is television. It is divided into analog and digital signal transmission. The most common of digital television broadcasts is satellite Tricolor TV. Complex is used digital equipment for receiving and transmitting signals. Every piece of equipment breaks down from time to time, and digital devices are no exception. To the equipment digital television includes a receiver, connecting cable, satellite dish with a decoder (a special tip on the dish that receives, processes and transmits the signal to the receiver).
How to find out why Tricolor TV does not work?
It is necessary to first identify the cause of the malfunction. Let's start with the receiver. When turned on, the indicator light should light up. If this does not happen, then press the power button on the device for 3-5 seconds and try again. The indicator does not light up - there is a problem with the receiver's power supply.
If the receiving device is working properly, and the screen says “No signal,” then take the remote control from the receiver and press “Menu.” Nothing happened on the TV screen - the broadcast input on the TV was selected incorrectly.
Helpful information! On the TV remote you need to select AV (three tulip-type wires from the receiver are suitable) or HDMI (one black wire).
If the channels are switched, the menu is written at the bottom of the screen and “No signal” in the middle, then your paid Tricolor TV service package has expired. The most common reason is that the smart card is not installed correctly on the device board.
List of main errors of Tricolor TV
The main errors include:
1. Bad weather and strong winds have moved the decoder from a certain point. Due to bad weather and poor visibility, the signal may be intermittent or completely absent. Poor focusing of the signal from the satellite.
2. Malfunction of the connecting cable from the decoding device to the receiver.
3. The receiver's power supply has failed. The device has an internal or external unit.
If a simple plug comes from the receiver, then the power supply is on the board (internal 12 V power supply). A block with a plug comes from the receiver - this is the external power supply of the device.
4. The wrong analog input is selected on the TV. Must be AV or HDMI.
5. Expiration of the paid service package.
6. Incorrect installation of the smart card on the board.
7. Intermittent signal - a problem with the satellite dish. The mounting bracket may have become loose.
8. The signal decoder on the dish has failed.
9. There is an inscription on the TV screen - short circuit. There is a problem with the connecting cable. It is urgent to turn off the power to the receiver and replace the cord.
No viewing access
The most common problem for subscribers is the message “No access to view.”
The cause of this error may be:
- payment for the service package has ended;
- activation failed after payment;
- The smart card is not inserted correctly;
- software is not updated;
- signal reception failure due to bad weather.
IMPORTANT! A common solution to the problem is to reset to factory settings and update the software again.
Smart card not detected by receiver
The appearance of this message indicates that the subscriber incorrectly installed the card in the device slot. The receiver is a very complex digital device with boards, power supply, signal receiver and transcoder. The smart card is electronic board With contact group. If there is no circuit closure (the card is not inserted completely or the wrong side), then the receiver will not be able to read the signals coming from the card.
The second reason is software inconsistency. Tricolor TV constantly updates programs. Many subscribers are faced with the problem of incompatibility between a new smart card and outdated software on the receiver. You need to update the programs and reboot the receiver. If the problem is not solved, then reset to factory settings and update the software again.
No signal
The reason for the “No Signal” message may be bad weather, strong wind, loosening of mounting bolts satellite dish; the wrong input is selected on the TV; The receiver's power supply is faulty.
The solution to the problem is to select AV or HDMI input on the TV; perform a factory reset and start searching for channels. Log into your personal account on the official website of Tricolor TV, check the payment and activation of paid service packages.
No sound
If the sound disappears, then you need to perform some manipulations. Check to see if the “Mute” button on the TV or receiver remote control is pressed. Turn off the receiver, wait 30 seconds and start again. Check that the connecting cable is connected correctly and is intact. Go to “Menu”, select factory settings and perform a reset. Then you need to update the software.
Image problems
Four problems may arise with the image: there is sound, no picture; the image is transmitted in pixels; image ripple; freezing of the picture.
The most common solution to the problem is to simply replace the connecting cable. Sometimes, in bad weather conditions, the direction of the decoding tip on the satellite dish is lost.
Tricolor TV error codes
0 — poor signal reception level; Service package activation failed personal account Online.
3 - access to watching TV channels is blocked, access keys to TV channels have been lost.
4 - no access (broadcast via a third-party resource, encrypted channel).
6, 7 - the receiver does not see the card and access to the channels is blocked.
8 - the smart card is not supported by the receiver.
9, 10, 11 - problems with payment.
12, 13 - the receiver is incorrectly registered, there is no access to viewing.
30 - problem with the receiver board.
BOOT - the software has crashed.
Short circuit - decoder or connecting cable is faulty.
ER 31 - out of order motherboard receiver.
Lack of channels - a failure in the receiver’s programs; you need to search for channels.
Payment errors
Error code 9 - you need to pay for the necessary services and perform activation. Mistake 10: Subscribe and pay. Error 11 - in your personal account you need to activate services, reboot the receiver, wait eight hours.
Table with a complete list of errors
| № | Name | Short description | More details |
|---|---|---|---|
| 1 | Error 0 | Insufficient signal level and quality, or missing keys... | |
| 2 | Error 1 | No viewing access. | |
| 3 | Error 2 | No viewing access. | |
| 4 | Error 3 | No viewing access. | |
| 5 | Error 4 | No viewing access. | |
| 6 | Error 5 | The smart card is not detected by the receiver. | |
| 7 | Error 6 | No viewing access. | |
| 8 | Error 7 | No viewing access. | |
| 9 | Error 8 | The receiver does not support a smart card. | |
| 10 | Error 9 | No viewing access. | |
| 11 | Error 10 | No viewing access. | |
| 12 | Error 11 | Repeat the activation commands. | |
| 13 | Error 12 | Make sure your settings are set to the correct region. | |
| 14 | Error 13 | Activation keys are missing. | |
| 15 | Error 16 | Check that the module and smart card are installed correctly. |
Sometimes Tricolor TV users experience error 4
– No access to viewing. The TV and radio channel is not broadcast by the operator (error 4).
Reason: Failure number 4 means that the receiver cannot start the channel. That is, this TV program is not included in the Tricolor TV service package. Most likely, by accident or due to a software glitch, you selected the wrong channel.
Typical satellite TV errors
Modern receivers are technologically sophisticated electronic devices. It is quite difficult for the average person to understand what exactly the fault codes that are displayed on the TV screen mean. The total number of codes reaches no more than 15.
Malfunctions may occur for the following reasons:
- Your hardware software has crashed;
- The receiver may not recognize or read the smart card;
- Reset keys for signal decoding;
- The channel is not included in the services of your provider;
- You are not logged in;
- Debt on a personal account;
- Difficulty identifying the broadcast region.
Steps to resolve Error 4
The very fact that satellite TV operators experience glitches when viewing (for example, the most common are the fourth, fifth or seventh) is completely commonplace. How to fix them is also not a difficult process. The main thing is to understand what exactly the program, represented by the user, is trying to convey to us, and what to do in response. If your Tricolor TV has error 4 and you don’t know how to fix it, then read carefully below.
Most of these problems do not require the involvement of a qualified specialist and can be easily and independently eliminated at home. To do this, you need to follow a certain algorithm, depending on the specific failure. Since we are talking about error code No. 4, there is only one solution: switch to a channel controlled by Tricolor TV. If this manipulation does not help, you should take the following steps:
- Turn off and on the device.
- Go to the channel included in the operator’s television service package.
To do this, go to the “menu” and select search for Tricolor TV channels;
If the previous advice did not help, then you need to reset the receiver settings to factory settings (refer to the instructions for your equipment: section resetting to factory settings). Then re-install TV channels to configure the TV programs that are included in the service package.
Then go to channel 333 and update the receiver firmware again.
Any satellite television operator may experience problems opening channels. There is no need to panic and call technical support or call a specialist to your home. It is possible that you can fix the problem yourself. You just need to carefully follow the instructions or our recommendations. Therefore, we repeat our advice: if the screen of your receiver shows error number 4, this may mean that the TV channel is not included in the Tricolor TV package. To resume operation, simply change gear. If this does not help the first time, reboot the receiver first.
It’s impossible to watch channels, nothing works - perhaps this is one of the most frequently asked requests. Here we break it all down possible mistakes satellite TV from the Tricolor company. Last time we looked at the question: .
Error code 4 does not appear by itself, with rare exceptions if the receiver’s factory settings have been reset. What does error 4 tricolor TV mean? This error may appear after searching for channels. This is due to the fact that you tried to catch channels not intended for this type of television. But perhaps there was simply a failure when the receiver was disconnected from the power supply. In any case, error 4 needs to be corrected and you can do it yourself.
Error 4 appears, what to do and how to fix it
To fix error 4, try the following:
- Go to the receiver menu and reset the settings to factory settings.
- Turn off the receiver and unplug it from the outlet for a few minutes.
- Then you will have to re-catch all the channels.
If you cannot configure channels, check whether your region is set correctly. Channels should now be shown instead of an error or question mark. If this doesn't help, you may have some kind of unusual problem. In this case, it is better to contact a specialist.
If you did an update and after it error 4 appeared- this means the update is not completed. Go to channel 333 and continue updating.
