How to disable the available balance service on Velcom. Factors independent of the A1 network

The mobile operator Velcom, operating in Belarus, offers its customers an extensive range of tariff plans, among which there are very profitable options for both phones and tablets. Often, the company’s clients need to find out their tariff for Velcom. There are various methods for this (USSD commands, calls to support), each of which will be discussed in this article.

A subscriber who wants to obtain data regarding his own Welkom number can do this using several methods. They are divided into two groups: through self-service services or when contacting company employees. Receive all information regarding tariff plan, balance status, connected functions and services are provided free of charge.

Using USSD request

The USSD request service is a simple and convenient option, often used to find out information about the Velcom tariff and other data related to the phone as quickly as possible and without extra effort. In this case, the user does not need to use the Internet, make a call to the call center or listen to the Velcom voice service. The main disadvantage of the described method is that the required combinations of numbers will have to be remembered or written down. The easiest way is to add queries that are used most frequently to your phone's contact list. This way you can find out about the tariff at any time.

How to find out your tariff plan for Velcom using a USSD combination:

1. Enter the command *141*2*1# from the keyboard.
2. After a few minutes, you will receive the name of the tariff via SMS message (it also indicates the client number).

The function will be useful for those who became Velcom subscribers not so long ago and have not yet remembered their own phone number.

Call to operator

If there is no Internet on the phone or the subscriber for some reason does not want to use it, you can call 411 from the Velcom number, the tariff for which you want to find out. Voice system will provide the person calling with a list of points, where all that remains is to find the appropriate section and listen to the information being voiced.

When it was not possible to carry out the actions described above or the person simply got confused in the service prompts, you need to wait for the response of the call center employee and ask him how you can find out your Welkom tariff. In this case, the operator will announce the name of the tariff being used with preliminary clarification of standard information about the client.

The same method can be used by those who want to choose a tariff plan on Velcom with the most favorable conditions and want to explore each of the offered options.

Important! Users can receive detailed advice online on the Velcom website in the “Help” section. There is a button “Ask a question”, as well as links to operator groups in in social networks, where you can contact support staff to find out all the information you need.

other methods

Another popular option that allows you to find out the Velcom tariff used is Personal Area user. Subscribers who can access the Internet from a mobile phone have the opportunity to easily find out everything about their tariff plan, as well as receive full control above your own phone number. For those who want to independently understand all the connected services, tariffs and functions and be the first to learn about new promotions and programs mobile operator, it’s worth creating a Personal Account on the Velcom portal.

You must first register with the service: this procedure will not take much time. Login to your Personal Account is carried out in the generally accepted manner:

Studying the tariff

After the subscriber finds out which tariff he is using, he can immediately clarify all the conditions for its use. For example, the price of services, the size of the monthly fee, the number of packages included in payments, and so on. The most convenient way to do this is on the Velcom website by entering the “Tariffs” section. For example, the conditions for the “Smart” tariff:

Other useful queries

All information regarding the tariff is clarified when sending a request *141*2*4#.

Active mobile Internet users who are interested in the terms of its use, the size of the fee and the timing of its write-off can send the command *141*2*3#.

The balance of tariff packages is determined using the combination *101*1#. Request information about topping up your personal account – *100*19#. By dialing *131*telephone number #, you can notify the other subscriber that you are waiting to contact him.

You can find out your Velcom tariff using any of the above methods. The procedure is carried out even without Internet access - for this there is a call center and a USSD command service. As a last resort, if you can’t get through by phone, you can leave a request for feedback or ask a question directly on the website.

International roaming

Using the International Roaming service, you can make calls, use the Internet, and send messages abroad in the networks of operators with which A1 has entered into appropriate agreements. Your phone number does not change while roaming.

For information about the “International Roaming” service for PRIVET subscribers, see the special page of the website www.privet.by.

How to activate roaming

The “International Roaming” service is activated free of charge if there is a sufficient prepayment amount (according to the subscriber’s tariff plan).

Subscribers of tariff plans A1 – individuals can activate “International roaming”:

• via USSD *141*3*2#
• in your personal account at my.a1.by (after registration);
• by calling the Automated Subscriber Service 411-3-2-2 (in the area of ​​reliable reception of the A1 network);
• by access code when calling the reference and information service (if the service is available);
• upon application at A1 company centers and at the offices of official attorneys upon presentation of an identity document.

*Velcom subscribers who do not have permanent residence in the territory of Belarus can activate the “International Roaming” service only at velcom branded centers or from official agents (dealers) of the company upon presentation of an identification document.

What to do when crossing the border

We recommend turning it off mobile phone before crossing the border with another country and turn on the phone upon arrival in the territory of another country. After crossing the border, you must select a partner operator network.

• Network selection can occur either automatically or manual mode. We recommend that you switch your phone to manual network selection mode and, after crossing the border, select the operator that is suitable for you.
• If the network is not found after manual selection, try again or contact your local operator for advice.

Please note that minutes, SMS, MMS, MB are included in subscription fee your tariff plan, as well as minutes, SMS, MMS, MB included in additional packages is not consumed while roaming. Any traffic is paid according to roaming tariffs. You can familiarize yourself with the tariffs of partner operators in different countries.

The “Roaming 500 MB”, “Roaming 1 GB” packages with included Internet traffic will help reduce Internet costs while roaming. Read more.

The “Roaming 30 min. +20 SMS”, “Roaming 60 min. +30 SMS" and "Roaming 120 min. +60 SMS" with included minutes and SMS. Read more.

Something to remember!
If you are configured automatic selection network, you will be able to register in the network of the partner operator A1 for roaming while in Belarus. This can happen if the signal base station foreign operator will be strong enough to receive and make calls. As a result, all such calls will be charged at roaming rates.

If your phone has conditional forwarding, including on voicemail, then you will pay twice for a forwarded call: as for an incoming and outgoing call at roaming rates.

How to check your balance

Subscribers of A1 tariff plans - individuals can check their personal account balance:

• via USSD *100#(if the foreign operator’s network supports USSD);
• in your personal account at my.a1.by (provided that the “Personal Account” service is activated);
• via SMS*(send SMS with the word Balance or Balans to number 411);
• by call* to the reference and information service at the contact center.

How to top up your balance

Subscribers of A1 tariff plans - individuals can top up their balance using:

• A1banking for Android and iOS (provided that the application is installed);
• Personal account at my.a1.by (menu item “ Personal information", to receive a login and password, you must register in advance);
• Internet banking;
• Internet payment systems by the address ;
• Services * (SMS cost paid according to roaming tariffs)
• Express payment cards(can be purchased at A1 offices):

- using free USSD *141*4# (if the foreign operator’s network supports USSD).
- using your Personal Account (provided that the service is activated);
- via SMS* with a 14/17-digit card code to the number 411 .

* the cost of outgoing SMS/call is paid according to roaming rates.

Something to remember!
When roaming, SMS confirmation of account replenishment is not guaranteed.

Write-off Money for communication services provided to the subscriber in roaming are made by the company as information is received from the foreign operator. Due to this circumstance, the final payment amount may be billed some time after the subscriber has actually used these services (up to 30 days). In this case, a sharp change in the balance of the client’s personal account may be observed. Similar principle debiting funds for roaming connections is applied by most telecom operators.

Internet in roaming

The “International Internet Roaming” service is provided automatically to all subscribers of the company if they have connected services:

• "International roaming" + "Mobile Internet" and/or MMS;
• SMS roaming + "Mobile Internet" and/or MMS.

To optimize your Internet costs while roaming, use the services Roaming 500 MB or Roaming 1 GB with internet package 500 MB behind 29 rubles or 1GB behind 49 rubles. Read more about the service.

Something to remember!
If the “International Roaming” and MMS services are available, subscribers in roaming have the opportunity to receive/send MMS (“International Internet roaming” is not provided).
If you are you planning use the Internet/MMS in roaming, before traveling outside Belarus, make sure of the following:

• When accessing Internet resources, as well as receiving/sending MMS, your phone uses access points corresponding to the connected services;
• applications running in automatic mode(for example, E-mail client), transferred to the “on-demand” operating mode. To avoid automatic update software We recommend disabling the “Data roaming” option on telephones, operating system which allows you to do this;
• Shut down your applications and browser gracefully.
• In the MMS settings, “Automatic reception” or “Always receive” is disabled and “Manual reception” or “Reception on request” is set. In this case, before downloading the MMS, the telephone will make a request to receive the MMS and only after your confirmation will download it;

If you don't plan use the Internet/MMS in roaming before traveling outside Belarus:

• To avoid automatic software updates, we recommend disabling the “Data roaming” option in telephones whose operating system allows this. In the MMS settings, select “Do not receive” in the options, then incoming MMS will not be downloaded by the phone.

Outgoing calls in roaming

To make a call while roaming, dial:

• + – country code – city code – subscriber number;
• + – country code – code mobile network– subscriber number

For example, to call Belarus, you need to dial:

• +375 – city code – subscriber number;
• +375 – mobile network code – subscriber number.

To make a call from Belarus to A1 number in roaming, dial:

• from a fixed network telephone number in national format, for example, 8 029 xxxxxxxx;
• from numbers of other mobile operators in Belarus, a number in international or national format, for example, +375 29 xxxxxxxx or 8 029 xxxxxxxx;
• from the velcom network a number in 7-digit format (calls to numbers transferred to the velcom network from other operators must be made in national or international format).

Contact customer service from roaming

You can contact the service department from roaming:
1) by phone +375 29 6 000 150 (the cost of an outgoing call is paid according to the tariffs of the “International Roaming” service);
2) order a call by filling out on the company website (cost incoming call is paid according to the tariffs of the “International Roaming” service);
3) through the interactive form of the company’s website by;
4) ask a question through the form feedback in your Personal Account;
5) by contacting consultants on social networks

Velcom is one of the most popular operators mobile communications on the territory of Belarus. This is due to the fact that it offers many favorable tariffs. Some users forget which tariff they chose. Today we will tell you how to view your Velcom tariff plan.

Ways to find out your Velcom tariff

There are several ways to find out your tariff plan. We have prepared short instructions for each of them. It describes step by step how to correctly use one or another method.

USSD request

Each operator provides the ability to manage your number using USSD requests. These are commands by entering which the user can find out the tariff plan, mobile number, balance and so on.

To find out the current Velcom tariff:

1. Open the keyboard on your smartphone or tablet.
2. Dial a simple combination *141*2*1#.
3. Click the Call button.

An SMS message will be sent to your number containing the name of the tariff plan and phone number.

Call to a short number

Some people learn better from information they hear. For such, the operator offers a voice service. To use it, you need to dial short number 411 and press the Call button. The robot will answer you. Navigation through service sections is carried out using buttons. You just need to listen to what he says automatic system and press the desired number. If something is not clear, you can contact the operator right there and ask him a question.

Internet assistant

Another way to find out the tariff plan is to use your personal account. This method Works both from the phone and from the computer. All you need is the Internet. The method itself does not require much time. If you have not registered in LC, you will have to do so.

Registration in your personal account

How to login

To login, go to home page OK. Then open your “Personal Account”, there, in the special fields, enter your phone number and password. After that, click the “Log in to your account” button.

How to view tariff information

Knowing the name of the tariff plan, you can easily find out the terms of its validity. This is done through the official website of the operator:

1. Follow the link - velcom.by.
2. In the top menu, select the “Tariffs” section.
3. In the list provided, find your tariff plan and study its terms.

As you can see, there is nothing difficult in finding out the name of your tariff. Use any of the methods presented that is more convenient for you.

The simplest and most famous USSD request is to check the balance of your personal account: *100#. It is universal: it is valid for velcom, MTS, and life:). But other USSD operations are not always known to users, although many Slutsk residents are not averse to simplifying their lives by using USSD capabilities. We bring to your attention a list of some USSD requests of mobile operators.

velcom USSD requests

*100*1# - information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee.
*100*2# - notification of the balance of the prepayment.
*100*3# - information about the amount of the monthly payment, the remaining amount to pay for the goods in installments and the date of completion of the write-off of installments.
*114*1# - refusal of SMS mailings from the company.
*114*2# - refusal to listen to ACCA news (automated subscriber service).
*115*0# - receiving USSD messages in transliteration.
*115*1# - receiving USSD messages in Cyrillic.
*145# - providing the opportunity to work without prepayment.
*145*9# - switch to prepaid work.
*131*company subscriber number# - “Waiting for a call.”
*135*1# - connection to the service " Mobile Internet", changing the TP of the Mobile Internet service, changing/deleting an application to change the TP of the Mobile Internet service.
*135*2# - connect/disconnect MMS.
*135*0# - receiving settings for the Mobile Internet service, MMS, streaming video(“Mobile TV”), all available.
*141*2# - information about the phone number and tariff plan.
*141*3*1 (*2,)# - operations related to services international communications(roaming). Except for subscribers connected via the Unified tariff plan.
*141*3*3# - connect/change your favorite number. Except for subscribers connected to the BUSINESS.PRO, BUSINESS.PRO.WEB, WEB 250, WEB 500 tariff plans).
*141*3*4# - change the tariff plan.
*141*3*5# - “Pause.”
*141*3*7# - “Back in touch.”
*141*5# - repeat invoice for a closed period by e-mail.
*141*9# - USSD help.

USSD requests privet (trademark of velcom)

*120# - information about the state of the personal account and the validity period of the statuses;
*124*card code# - replenishment of the account with a PRIVET prepaid card;
*131*company subscriber number# - “Waiting for a call” in the velcom network/roaming (status “Banned outgoing communication”);
*114# - unsubscribe from SMS-mailing HELLO.
*126# - menu of additional services. Among them:
*126*1*1# - connect/disconnect the Mobile Internet service;
*126*1*2# - connect/disable MMS service;
*126*1*5# - connect/disconnect the “Back in Touch” service;
*126*1*6# - connection to the Internet 50 service;
*126*9# - USSD help (SMS with basic requests can be received in the “Active” and “Banning outgoing communication” status)

MTS USSD requests

*110# - Menu of the “Stay in touch!” service, thanks to which you can manage the “They called you!” services. (messages are received with numbers, number of calls and their time when you were unavailable or could not answer the call) and “There is a connection!” (no more than ten subscribers whose calls you missed are sent messages indicating that they are already available).

*120*(number of the subscriber to whom you are sending the request)# - “Call me back!” service. Available only to MTS subscribers who are partially blocked. Maximum number of “Call me back!” requests - no more than 5 per day.

*363*375ХХХХХХХХ*YYYYY#, where: 375Х…—phone number of the subscriber in whose favor the order is being generated; Y... - amount (number from 500 to 10,000 rubles) - "Share balance" service.

*111# - USSD portal allows you to manage your account, connect and disconnect services, carry out transactions with your balance, use many information and entertainment services without remembering the access number.
The main menu of the USSD portal includes:
1. Hit - all the latest: games, melodies, videos, weather;
2. USSD assistant. Allows you to manage your MTS account and services;
3. Promotions/Services. Allows you to obtain information and activate current MTS marketing campaigns, as well as connect Additional services for phone;
4. Horoscope for today, tomorrow, the day after tomorrow, subscription to the horoscope;
5. Play - games;
6. Download - games, melody, videos, pictures;
7. Also - weather, jokes, aphorisms, exchange rates, tests and much more.

USSD requests life:)

*105# - information about the validity periods of Internet packages, SMS packages, video calls, bonuses, free minutes.
*115# - information about the current tariff plan and phone number.

life:) USSD requests for independent operations:
*100*card code# - top up your personal account using top-up cards;
*110*1# - switch to tariff plan;
*110*2# - add service;
*110*3# - add/remove service package;
*110*5# - add/remove tariff Internet service;
*110*6*1*1# - add/remove tariff SMS service;
*120*1# - use the “Balance Transfer” service;
*120*2# - use the “Call me” service;
*120*6*1# - add/reject the “Voicemail” service;
*120*6*2# - add/refuse the “Who called?” service;
*120*6*3# - add/refuse the “Back on the Network” service;
*120*7# - add/reject the Caller ID service;
*120*8# - add/refuse the “Call Barring” service;
*120*9# - set/change password;
*150# - perform operations with your favorite numbers.

Using the USSD menu is free. The mobile operator’s system, as a rule, warns about possible one-time costs for changing the tariff plan or connecting services.
To use a USSD request, type on your phone keypad the required combination keys and press the “Call” key, after which the final answer to your request will appear on the phone display or a list of further possible operations will be offered.
Please note that in some cases, actions using USSD requests may affect the balance of your phone number. If the actions in the USSD menu cause you questions, all Additional information you can get it on the official websites of mobile operators or at their representative offices.
Also, when using some USSD commands, there are other conditions that depend on your tariff plan and other factors.
The USSD menu is compiled based on data from official mobile sites velcom operators. by, privet. by, mts. by, life.com.by.