How to change the Velcom tariff plan from your phone. How to find out the tariff plan for Velcom: an overview of all methods

Changing the tariff plan (in a subsequent tariff plan) is a service that allows its subscribers to switch to a different tariff. The service is paid, and under certain conditions it is free.

The first shift within a calendar month in the direction of lowering the subscription fee is paid, increasing it is free. The second shift is always paid.

There must be an amount on the balance sufficient to be written off per shift.

*There are exceptions, please check the details with reference.

You ask: how to change tariff plan? The answer is simple: Velcom provides several ways to do this:

• via USSD request;
• through the Internet assistant (ISSA);
• when contacting service centers.

Changing tariff via USSD request

To make a change using a special command, you need to take several steps.

Step 1. Dial the combination *141*3*4# on your phone, and then press the “Call” button.

You will receive a reply message with information about the current plan and viewing others to choose from.

Step 2. Click the "Reply" button and enter 1 (one) and then send the message.

You will be offered a choice from several categories, each of which has a serial number that must be entered in the response message:

• for Comfort;
• for Calls and Internet;
• for the Internet;
• for business.

Click “Reply” and enter the serial number from the list.

In the return notification you will be able to choose what you need.

Step 3. Select a tariff, remember the serial number, and click “Reply”.

At the last step, we can obtain information about the new TP (without changing), and directly change it.

We enter the number we are interested in in the response message and confirm the shift.

*USSD requests on the Velcom network are free.

Changing the tariff plan through your personal account

If you already have an account registered in ISSA, then simply log in and go to the main page.

Contacting service centers

For this method You can contact Velcom sales and service centers. You must have an identification document with you (passport, driver's license, etc.)

Terms and restrictions

• One shift per day is allowed;
• TP changes can be made on any day of the month;
• The service is not available to subscribers of PRIVET tariff plans;
• the remainder of the included traffic of the previous tariff plan is cancelled;
• the ability to use a promotional (bonus) tariff plan on the new tariff plan;
• traffic is regulated by the rules of the promotion

*Changes can be made at any time convenient for the subscriber.

USSD requests are simple and quick way get from the operator mobile communications necessary information. All you have to do is enter the required request on your phone. However, it is simply impossible to remember them all. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information about the balance status at the time of request
Information about the remaining minutes, SMS, MMS and Internet traffic included in subscription fee
Information on the amount of the monthly payment, the remaining amount to pay for the goods in installments and the date of completion of the write-off of installments
The balance of included minutes of the velcom international service is 100/250, the balance of Internet traffic of the “ITV velcom” service package
Information about the amount payable according to the last invoice issued, for clients working without prepayment
Information on the number of minutes of outgoing calls made within a Closed Subscriber Group (CLG)
The total number of minutes used when calling a “favorite” number (tariff plans “Pair”, “Time for pairs”)
Possibility of quickly disconnecting communication services in case of debt
Registration of an unconfirmed payment
Checking the balance of a subscriber of the Privetik tariff plan (available velcom subscribers, whose number is assigned as a “favorite” by the subscriber of the Privetik tariff plan)	*101*Privetik subscriber number#
“Waiting for a call”: the subscriber whose number was specified will receive an SMS notification asking them to call you back indicating your number.	*131*company subscriber number#
Top up your account with an express payment card
Changing the mailing address for invoice delivery to e-mail
Repeat invoice for a closed period by e-mail
Opting out of receiving invoices

Information and service management:

Operation	USSD request
Information about the subscriber's connected services
Information about the list of services available for connection
Phone number and tariff plan information
Changing tariff plan
Information about your number in international format
Setting/cancelling a ban on listening to ACCA news
Receiving USSD messages in transliteration
Receiving USSD messages in Russian
Setting/cancelling a ban on use conditional forwarding in roaming
Connecting packages of minutes to all networks
“Back in touch”: all velcom subscribers who called you while you were unavailable or your phone was busy will receive an SMS notification when you are in touch again
Providing the opportunity to work without prepayment
Switching to prepaid work
Connecting/disabling the “Stopitsot” service (available to subscribers of the “Kedy” and “Polukedy” tariff plans)
Connecting/disabling the “Anti-identifier” service
Connecting/disabling the Melofon service
Connecting/changing your “favorite” number (not available on tariff plans “Own network”, “BUSINESS.PRO”, “BUSINESS.PRO.WEB”)
Connecting/disabling the Pause service
Connecting/disconnecting ISSA
Obtaining an ISSA password
Connecting/disconnecting/changing a package within the “Director’s package” service for the Manager+ tariff plan
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Receiving settings for the Mobile Internet service, MMS, streaming video(“Mobile TV”), all available
Receiving a test MMS
Connecting/disabling the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application to change the Mobile Internet service package
Connect/disconnect MMS
Information about the connected Mobile Internet service package and access point
Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next write-off of the package cost
Information about the provided static IP address
Connecting/disabling the Anti-Virus service
Connecting/disabling the Firewall service
Connecting/disabling the “Children’s Internet” service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Connection to the services “Roaming.Vacation”, “Roaming.Business”
Disabling the services “Roaming.Vacation”, “Roaming.Business”
Information about roaming partners
Validity period of the services “Roaming.Vacation”, “Roaming.Business”

1. The “Favorite Number” service allows subscribers to make calls to a number in the velcom network at special rates.
2. The company subscriber number can be selected as a “favorite” number.
3. The number of “favorite” numbers and the payment procedure are determined by the subscriber’s tariff plan.
4. Adding/changing “favorite” numbers is done by the subscriber independently from his mobile phone
4.1. via USSD:

• *141*3*3# call (for velcom subscribers)
• *126*7# call (for PRIVET subscribers)

4.2. using ISSA, if the subscriber has this service.
5. Adding “favorite” numbers in the amount corresponding to the subscriber’s tariff plan is done without charging a fee.
6. Any change to the subscriber number selected as “favorite” is paid in accordance with the subscriber’s tariff plan.
7. When changing the tariff plan (available to velcom subscribers), “favorite” numbers are automatically deleted. Further assignment/change of the “favorite” number is carried out by the subscriber independently in accordance with the new tariff plan.
8. Velcom/PRIVET numbers transferred to another network cannot be selected as “favorites”. When a subscriber number is transferred to another network, it is automatically removed from the list of “favorite” numbers of company subscribers.
9. If a client transfers, with the written consent of the company, the right to use a subscriber number to a new client without changing the tariff plan (available to velcom subscribers), the assigned “favorite” numbers are saved.
10. If a client transfers, with the written consent of the company, the right to use a subscriber number to a new client by changing the tariff plan to any other tariff plan of the company (available to velcom subscribers), “favorite” numbers are automatically deleted. Further assignment/change of “favorite” numbers is carried out by the subscriber independently in accordance with the new tariff plan.
11. The company has the right to unilaterally change this procedure by publishing changes on the official website of the company.
12. In everything else not regulated by this procedure, the client and the company are guided by the provisions of the agreement concluded between the client and the company.

People who use the communication services of cellular companies often forget about the conditions under which their number is serviced. Getting used to regular calls to specific destinations and corresponding charges, subscribers have to work hard to find out how much a particular service will cost. For example, calling to another country, etc.

In order to avoid falling into such situations, it is enough to find out what prices for the selected tariff plan are used on the SIM card. How can I find out the tariff plan for Velcom and clarify the terms of service? Is it possible to do this yourself or do you need to contact dispatch service specialists? All these issues will be discussed in the article.

How to find out the tariff plan for Velcom: possible options

A subscriber can obtain data regarding his number in several ways. Conventionally, they can be divided into two categories: through self-service systems or with the help of the operator’s service employees mentioned earlier.

Obtaining any data related to the account status, list of connected services and options is free of charge. Let's take a closer look at each of the methods that can be used to view information about Velcom tariffs (corporate tariff, options for individuals).

Using an automated service to manage your number

The service operator "Velcom" has developed an entire service, which is intended for subscribers of this company and allows for complete control of the number: change tariffs, activate and deactivate services, view expense data and receive other information. For people who use communication services and are already familiar with this service, the question of how to find out the tariff for Velcom is not relevant, because all the information is at hand. You can receive it in any convenient way: through the USSD service, by calling a short number, or via the Internet.

How to find out the tariff plan for Velcom through the web interface?

If you want to have full access to your number, view it and at any time independently manage services, account and change Velcom tariffs (“Everyone Talks”, “Smart”, etc.), then we recommend using the web interface. By going to the website of the cellular company and clicking on the link " personal account", you can find yourself on the home page.

Here, before gaining access, you will need to register. This is not difficult to do; you should carefully read the instructions located on this form. This procedure is carried out only once. In the future, the subscriber will be able to open his personal page at any time, using the assigned password. As mentioned earlier, having the opportunity to view data by number, a person who is a client of Velcom will be able to perform any actions “by click”.

Voice information system

For people using a yellow SIM card, those who better assimilate information received by voice, a voice information system has been developed. By dialing the combination 411 (+ dial key) from your number, you can get to the multifunctional service. It is enough to select the appropriate items to obtain the necessary data. Please note that here you can also perform any operations with the number. In addition, you can always press the button to connect with an operator if some actions cause difficulties and you need to clarify some nuances.

Short (USSD) request service

If you are interested in Velcom, use the SMS notification method. You can send a USSD request from the SIM card for which you want to receive data as follows: *141*2*1# + dial key.

In response to such a question, the operator will send a text notification to the client’s number containing the name of the tariff. By the way, this request It is also perfect for those subscribers who do not understand their number and would like to refresh their memory. After all, the message sent by the automatic service in response to the previously given combination also contains a telephone number.

View fare information

After the client finds out what tariff he uses on his number, he can easily clarify what conditions apply to him. In particular, we are talking about the cost of communication services, the amount of the subscription fee (if any), the number of packages that can be included in monthly or daily payments. It is more convenient to do this through the official resource of the operator; it can be easily found through a search engine. Next, you need to find the desired name in the “Tariffs” section of the Velcom website (Smart, for example) and read the conditions:

• You must pay 14.50 rubles monthly for using the tariff plan.
• For the specified fee, the subscriber receives six hundred free minutes, which he can use at his own discretion. It is important to consider that in this limit calls to short numbers (third-party content providers) and calls to international destinations are not included.
• You can also call your “favorite” numbers (of which no more than five can be assigned) for free within the established limit. If it is exhausted, calls will continue to be free to the numbers allocated to the “favorite” list.
• You can also use the Internet for a subscription fee of 14.50 rubles. per month is free within one gigabyte.

Full terms and conditions of the Smart tariff plan and other tariffs can be found on the official website or by calling customer support.

To clarify the parameters of their tariff plan, subscribers must first clarify its name. This will help you get acquainted with the parameters of room service, for example, via the Internet. How can I find out the tariff plan on Velcom if the documents issued when obtaining a SIM card were lost or the terms of service on the number have repeatedly changed? The operator mentioned earlier offers several options for obtaining information about the conditions under which the subscriber uses communication services. Let's look at how to find out the tariff plan on Velcom in more detail in this article.

Overview of possible options

Before moving on to the main topic of the article, I would like to clarify that the operator has developed several services to inform its subscribers. With their help, you can also find out the Velcom tariff plan:

• USSD request(by entering a special request, you can view the data of interest quickly and without additional costs through the USSD service);
• call the support line(experienced consultants will answer customer questions and help determine the choice of tariff or additional options);
• ISSA service(popular Internet assistant, full name - Internet subscriber service).

Method 1. Contact the support line

Registered subscribers or potential users of the operator’s communication services can contact the support line and ask how to find out what Velcom tariff plan. From the SIM card of an existing subscriber, you can contact the information service by dialing 411. As with calls to the support lines of other telecom operators, there is a voice information system that will help the user obtain the data of interest, without connecting to a specialist.

Method 2. How to find out the Velcom tariff plan (USSD service)

A convenient and functional way is to receive information about your number (this could be balance, tariff name, information about connected services, etc.) via USSD. After sending a short request, the subscriber will have to wait up to two minutes - the response from the operator will arrive immediately (via text message). There are a number of commands that all subscribers should know. To begin with, we present the basic query, which can be the answer to the question discussed in the article.

*141*2*1 # - by sending a similar combination, you can receive in a response message not only the name of the tariff activated on the number from which the command was dialed, but also view your number (a similar function can be quite convenient for new clients who have not yet managed to remember their own number );

Other USSD requests that may be useful to customers

• *141*2*3*1# - for Internet users from mobile gadgets, this request will allow you to find out what conditions are currently applied to the number when using the Internet; if you connect to a tariff or option with a subscription fee, the date upon which the money will be debited will also be indicated.
• *141*3*4# - for subscribers who have decided to change their tariff plan, this request will allow them to realize their plans.

Method 3. Using the Internet Assistant

How to find out the tariff plan on Velcom if you have the Internet? The web interface of the ISSA service is available on the official website of the Belarusian telecom operator. First, before gaining access to viewing and managing your number, you must register in the system. How this can be done is contained on the main page of the service. Here is a brief overview of the actions that the subscriber will need to perform.

Registration on the service

A subscriber who wishes to gain access to the Internet service and a functional personal account must complete the following steps:

• From a mobile gadget in which a SIM card with the desired number is installed, enter the request *141*0#. This command allows you to access the service for setting a password to access the web information service.
• Assign and enter a sequence of characters (password) to access the Internet assistant. Of the basic requirements for a password, only one should be highlighted: the number of characters should not be less than five. In this case, the maximum length of the access code cannot exceed ten characters.
• Wait a few minutes for the data to be updated in the system and go back to the page for entering authorization data, indicating your number and the password assigned in the previous step.

What features are available in the online customer service?

Those operator clients who are already familiar with the functionality of their personal account will never be faced with the question of how to find out the tariff plan on Velcom. After all, by visiting the personal page of the ISSA service, you can perform any operations with the number, for example:

• find out the balance;
• view the name and parameters of the tariff plan;
• change the tariff;
• view the list of current options;
• manage connected services: disable and connect them, etc.

Conclusion

How to find out the Velcom tariff plan: by the support line number, visit the web support service for subscribers or use short request services - the client of the previously mentioned operator decides. Previously, we looked at several ways to obtain data. It should be noted that the most effective and less expensive is the USSD functionality: in order to use it, you do not need to connect to the Internet, wait for a specialist to answer on the line, or bother with the voice menu, moving from point to point in the system.

“Mobile Internet” is a company’s service for providing wireless Internet access using 2G/3G/3G+ technologies, allowing you to transmit and receive data using a mobile device (phone, modem, etc.) that supports these technologies.

1. The “Mobile Internet” service is provided to all tariff subscribers velcom plans

• “Internet for tariff plan” - the Internet access service is provided to all subscribers of the company upon concluding an agreement, changing the tariff plan (if the Mobile Internet service was not connected to the old tariff plan, or if “Internet for the tariff plan” was used, or in the case described in clause 8.2). The service is provided without a subscription fee;
• Internet packages 250, 350, 750, 1000, 1500, 3000, 3000 + voka TV, 5000 + voka TV – additional packages with the included traffic volume in megabytes corresponding to the name (hereinafter referred to as Internet packages). The period for providing Internet packages is 30 days. If the Internet package is not disabled or changed, it will automatically renew for the next period. The cost of the Internet package is debited in full at a time from the balance of the client’s personal account when connecting, renewing or changing the Internet package. Traffic is provided within 24 hours from the moment of connection, renewal or change of the Internet package.
• “Light” package – a package with a subscription fee, without included traffic. The subscription fee for the package is charged daily in equal installments in proportion to the number of days in the month.
• Internet traffic packages 500 MB and 1 GB - one-time packages of additional Internet traffic. The validity period of the packages is limited to the current period of provision of tariff plans. The cost of packages is written off as a one-time payment; traffic is provided in full when purchasing packages.
• package “Unlimited Internet for a day” - a one-time package with an unlimited amount of Internet traffic. The package is valid for 1 day. The cost of the package is charged in full at a time, traffic is provided from the moment of connection.

2. Internet packages and the “Light” package are available on the following tariff plans:

Tariff plan		Plastic bag
		250	350	750	1000	1500	3000	3000+voka	5000+voka	Easy
Smart Premiere/ "Corporate Smart Premiere"
Smart 1/2/3, "Corporate Smart 1/2/3"
"Big plans"
BUSINESS.PRO
BUSINESS.PRO.WEB
Other tariff plans (except those listed in clause 3)

3. Internet packages and the “Light” package are not provided on tariff plans: Smart Infinite, “Business Class”, BUSINESS.PRO. Platinum, “At Your Rhythm”, “Comfort” tariff line, Internet tariff lines: “Super WEB”, WEB and “Non-stop”. These tariff plans also do not provide the ability to connect/disconnect mobile Internet.
4. One-time Internet traffic packages are available on the following tariff plans:

5. The “Mobile Internet” service is managed by subscribers independently:

• via USSD *135*1# - connect/disconnect Internet packages, Mobile Internet services;
• via USSD *135*7# - connection of one-time packages of additional Internet traffic;
• in ACCA, by number 411.

6. Changing the Internet package, connecting/disconnecting the Mobile Internet service (on tariff plans where this option is provided) is carried out within 24 hours from the moment the application is submitted.
7. Applications for transactions with the Mobile Internet service will not be processed if:

• the subscriber's service is suspended partially or completely in accordance with the contract for the provision of telecommunication services;
• There are not enough funds on the personal account balance to write off the cost of the new package (for subscribers paying for prepaid communication services).

8. Features of using Internet packages:
8.1. When using a tariff plan that includes megabytes in the subscription fee, the traffic of the Internet package will be consumed first, then the traffic of the tariff plan.
8.2. When changing the tariff plan, the Internet package will be saved if it is available on the new tariff plan, otherwise the Internet package will be changed to “Internet for the tariff plan”.
8.3. Traffic in excess of that included in the Internet package is charged according to the tariffs of the Internet package.
8.4. The unused balance of Internet package traffic is reset to zero after 30 days, when the package is changed, or when the service is disconnected.
8.5. Information about the date of the next write-off of the cost of the Internet package and the provision of a new volume of traffic can be obtained by USSD *135*3*2#.
8.6. If, at the time of the next write-off of the cost of the Internet package, the subscriber is disconnected from outgoing and incoming communications due to late payment for the company’s services or use of the “Pause” service, the cost of the Internet package will be written off after the service is restored in full. Traffic will be provided in full within 24 hours and is available until the end of the Internet package provision period. The period of provision of the Internet package is not extended by the period of disconnection from the communication network.
8.7. The cost of Internet packages 3000 + voka TV, 5000 + voka TV includes a subscription to a limited number of channels of the voka TV service. You can use voka TV using special application voka or on the website www.voka.tv. The voka service is provided in accordance with the Procedure for the provision of the voka service.
9. Features of using one-time packages of 500 MB or 1 GB:
9.1. One-time packages of additional Internet traffic with a volume of 500 MB or 1 GB are provided on tariff plans WEB Start, WEB 4, WEB 8, WEB 10 + voka, WEB 16, “In your rhythm” and are valid until the date next update traffic included in the tariff plan.
9.2. Purchasing additional traffic packages is possible after the included traffic of the tariff plan or a previously purchased one-time package has been completely used up.
9.3. The remainder of the one-time package traffic is not saved when changing the tariff plan.
9.4. You can purchase packages of additional Internet traffic using the methods described in paragraph 5, as well as on the special page infopage.site. Redirection to this page occurs automatically after the end of the included traffic of the tariff plan/one-time package. Page available in browser mobile device only via HTTP protocol. When using the HTTPS protocol, the page is not guaranteed to display.
9.5. When redirected to a special page, HTTP traffic to other resources is blocked until the subscriber selects a method further work with mobile Internet: purchasing a package or paying for traffic.
9.6. Application traffic is not blocked mail clients, browsers with specific proxy server settings and other traffic other than HTTP. Such traffic is charged in accordance with the subscriber's tariff plan.
9.7. If the subscriber chooses to use paid traffic, redirection to a special page until the end of the current tariff plan period is not performed.
10. Features of using a one-time package " Unlimited Internet for a day":
10.1. The one-time package “Unlimited Internet for a day” is provided on tariff plans of the “Comfort” and “Super WEB” lines and is valid for 24 hours from the moment of connection.
10.2. You can purchase the “Unlimited Internet for a day” package both while using the included traffic of the tariff plan, and after it has been used up.
10.3. The “Unlimited Internet for a day” package, purchased before the end of the included traffic of the tariff plan, is consumed first.
10.4. The purchase of each subsequent “Unlimited Internet for a day” package becomes possible only after the previous one has expired.
10.5. The “Unlimited Internet for a day” package is disabled when changing the tariff plan to a tariff plan that does not belong to the “Comfort” and “Super WEB” lines.
11. Clients of the company - legal entities, if necessary, can prohibit independent connection subscribers of the Mobile Internet service or its change by submitting a written application to the sales centers and velcom services or to the official attorneys of the company, as well as with the help of ISSA (ISSA administrator). The effect of the ban is not taken into account when changing the subscriber's tariff plan to the tariff plans listed in clause 3.
12. Internet traffic in the velcom network is charged at 1 KB.
13. The included Internet traffic of tariff plans, Internet packages and one-time packages is not consumed in roaming. Internet traffic consumed while roaming is paid at roaming rates. Roaming Internet traffic is charged at 10 KB on tariff plans of the BUSINESS.PRO, “Super WEB”, WEB, “Non-stop”, Smart, “Corporate Smart”, “Big Plans”, “Telemetry”, “Comfort” lines, tariff plans “Business class” and “At your rhythm” and 50 KB - on other tariff plans.
14. The company has the right to unilaterally change this Procedure by publishing the changes on the official website.
15. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the agreement on the provision of telecommunication services concluded between the client and the company.