Skype problems: messages are not sent. What to do if the Skype messaging feature is not available Skype messages do not go away

Almost half a billion subscribers use the Skype application. The reason for such popularity is the functionality and simple interface of the utility. Users of the utility can send text messages, make calls, create voice and video conferences, share your screen, transfer: documents, photos, music, videos and other files. But, like any application, it is not immune from errors, bugs and various failures. For example, subscribers Skype messages not sending, I'm having connection problems, I can't call my friends.

Common Causes of Problems

Sometimes, the user tries to send a message, but encounters some problems. Most often, the cause of the problem is:

A simple restart of your computer or smartphone will help fix most problems.

Troubleshooting

The user can easily fix most problems. To restore the functionality of the application, you need:

• Check internet connection. Perhaps, during the sending, the subscriber's connection to the network took off or the Internet has a low bandwidth.
• . An outdated version of the software can create a lot of inconvenience.
• Reinstall drivers. If the application "jumps" due to inconsistencies in requirements, it is recommended to reinstall the drivers for the webcam and microphone.
• Reboot the device or restart the utility.

In case of a serious failure, the user will have to uninstall and reinstall the application. This procedure is detailed

Imagine a situation. Skype does not send messages. What to do? There are several solutions. Let's consider them in more detail.

Why is this happening

Messages are not sent to Skype (Skype) - reinstall the program

Reset

Application problems or incorrect settings prevent the message from being sent. What to do? Resetting the settings will help. Let's see how to do it in different versions.

Reset Skype 8 settings

Move the contacts from the profile folder to the new directory if the data is not automatically downloaded from the server.

How to reset Skype 7 settings

Follow the steps above, only in other directories.
Press "Win + R", write the command "% appdata%".

Find the Skype package. To reset the settings, use one of three options:

1. Removal. Correspondence will be lost;
2. Rename;
3. Moving to another directory.

To recover information, use the second or third option. For this:

We launch the application. If the error persists, the reason is not in the settings. Then we return the Skype directory to its place.
If the problem is solved, close the program, then:

1. From the moved directory, copy the file "main.db";
2. Move it to the created directory.

The main.db file contains the archive of the correspondence, but the reason for the failures lies in it. Therefore, if the problem is solved, after the move, the correspondence will be lost.

Conclusion

We have considered what to do if messages are not sent in Skype. Use the guidelines that are described to resolve this issue. Start by checking your internet access. This is a common reason. Update to the new version.

Albeit infrequently, but many users popular program to make video calls are faced with the fact that sometimes messages are not sent. In Skype, such a problem does occur. However, you can get rid of it with several simple methods if you know exactly what is causing it.

Why are messages not sent on Skype?

Oddly enough, such a problem is most often associated with the lack or limitation of the Internet connection. Many do not pay attention to this. But further, if messages are not sent to Skype (to a conference, for example), such situations will not be considered, as well as the absence of users online.

Among other things that can cause such failures, experts most often note the following factors:

• non-compliance of the device configuration with the requirements of the program;
• non-working version of the application;
• outdated software;
• incorrect settings.

Messages are not sent to Skype: what to do first?

In general, if this failure occurs, the most radical method of eliminating it will be complete reinstallation programs. This will solve two problems at once, one of which is related to the fact that this version for some reason, it stopped working, and the second one is due to the fact that the settings “flew off”. By default, in any system, the program settings are the same, and sending messages occurs without problems.

However, in some cases, the user reinstalls the application, but this does nothing, and messages are not sent again. In Skype, this may be due to the fact that in this moment an old version is installed that should be updated, although the automatic update should be enabled by default.

First you need to check these settings. To do this, go to the tools section on the main panel and use the settings item. In the options window that appears, enable automatic download updates if it is disabled.

If messages are not sent again, another update method can be used in Skype (apparently, the program itself was unable to download the required or available updates). To do this, use the help section on the top panel, from which the check for updates item is selected. If any are found, the user will see a window showing that the new version is ready to be downloaded. Here you should not use the "I will decide later" button, but download them immediately. Perhaps this will fix the problem.

But sometimes you can meet the exact opposite situation. It happens that the user system itself simply does not correspond to the declared system requirements programs. When downloading the distribution from the official site, it is advisable to immediately check this information. In this case, you can solve the problem by uninstalling the current version of the application and then installing an earlier one. Uninstallation must be done in full and it is better to use the iObit Uninstaller program for this, which will find and remove all residual components in the form of files, folders and entries in system registry. Manually digging into the "Explorer" or in the same registry will be much more difficult (and also unsafe).

Problems with chat settings

Finally, you should pay attention to the chat settings (sometimes this is the privacy section). The easiest thing to do is to activate the line for receiving messages from anyone (Allow calls from anyone).

In the advanced settings, you should set the saving of history with the “Always” parameter, check the box for opening a new window in compact form when a new message is received, set the quote mode for the copied message, send it by pressing the Enter key, show other users that you are currently print the answer, and each time you receive the files, select the folder to save.

Instead of an afterword

That, in principle, is all that concerns the solution of this problem. As practice and user reviews show, in most cases it helps to update the client (provided that the system meets the established requirements) or a complete reinstallation if the program refuses to work for some reason. In rare cases, you need to update your browser Internet Explorer to the latest version with preliminary cleaning of all temporary folders (TEMP), since Skype depends on it directly.

Among the problems that the user may encounter when working with Skype, should be called the impossibility of sending messages. This is not a very common problem, but a rather annoying one nonetheless. Let's find out what to do if messages are not sent in Skype.

Before blaming the inability to send a message to the interlocutor Skype program, check your internet connection. It is possible that it is missing, and is the cause of the above problem. Moreover, this is the most common reason why you cannot send a message. In this case, you need to look for the root cause of this malfunction, which is a big separate topic for conversation. It may consist in wrong settings Internet on a computer, equipment malfunction (computer, Network Card, modem, router, etc.), in problems on the side of the provider, in late payment for provider services, etc.

Quite often, a simple restart of the modem can solve the problem.

Method 2: Update or reinstall

If you are not using the latest version of Skype, then this may be the reason for the inability to send a message. Although, for this reason, letters are not sent so often, but this probability should not be neglected either. Update Skype to the latest version.

Moreover, even if you use the most new version program, then resuming its functionality, including in terms of sending messages, may help uninstalling the application with reinstalling Skype, that is, in simple terms, reinstall.

Method 3: Factory reset

Another reason for the inability to send a message in Skype is a problem in the program settings. In this case, they must be reset. In different versions of the messenger, the algorithms for performing this task are slightly different.

Reset settings in Skype 8 and above

Let's immediately consider the procedure for resetting settings in Skype 8.

1. First of all, you need to complete the work in the messenger, if it is currently running. Right-click on the Skype icon in the tray ( PKM) and select a position from the drop-down list "Sign out of Skype".



2. After exiting Skype, we type the combination on the keyboard Win+R. Enter the command in the window that appears:

   %appdata%\Microsoft\

   Making a button click OK.



3. Will open "Conductor" in the directory Microsoft. You need to find a directory in it called Skype for Desktop. We click on it PKM and select an option from the list that appears. "Cut out".



4. Go to "Explorer" to any other directory on the computer, click on an empty space in the window PKM and choose the option "Insert".



5. After the folder with profiles is cut from its original location, launch Skype. Even if you used to log in automatically, this time you will have to enter authorization data, since all settings have been reset. Click on the button "Go".



6. Next click "Login or create".



7. In the window that opens, enter your login and click "Further".



8. In the next window, enter the password for your account and click "Entrance".



9. After the program has started, we check if messages are being sent. If everything is fine, we do not change anything else. True, you may need to manually transfer some data (for example, messages or contacts) from the old profile folder that we moved earlier. But in most cases, this will not be required, since all information will be pulled from the server and loaded into a new profile directory, which will be generated automatically after Skype starts.

   

   If no positive changes are found and messages will not be sent, this means that the cause of the problem lies in another factor. Then you can exit the program, delete the new profile directory, and return the one that was previously moved to its place.

You can also use renaming instead of moving. Then the old folder will remain in the same directory, but it will be given a different name. If the manipulations do not give a positive result, then we simply delete the new profile directory, and return the old name to the old one.

Reset settings in Skype 7 and below

If you are still using Skype 7 or earlier versions of this program, you will have to perform the same steps as described above, but in other directories.

Mobile version of Skype

AT mobile version Skype apps, available on Android and iOS device x, you may also encounter the inability to send messages. The general algorithm for eliminating this problem is in many ways similar to that in the case of a computer, but there are still differences dictated by the characteristics of operating systems.

Note: Most of the steps below are the same on both iPhone and Android. As an example, for the most part, we will use the second, but important differences will be shown in the first.

Before you begin to troubleshoot the problem, you should make sure that the mobile device Internet enabled - cellular or wireless network, is no longer important. Also, be sure to install the latest Skype version and highly desirable current version operating system. If this is not the case, first update the application and OS (of course, if possible), and only then proceed to the implementation of the recommendations described below. On outdated devices, the correct operation of the messenger is simply not guaranteed.

Method 1: Force Sync

The first thing to do if messages are not sent on mobile Skype is to enable account data synchronization, for which a special command is provided.

Method 2: Clear cache and data

If forced data synchronization did not restore the functionality of sending messages, it is likely that the cause of the problem should be looked for in Skype itself. During long-term use, this application, like any other, could acquire junk data, which we will have to get rid of. This is done as follows:

1. open "Settings" devices and go to "Apps and Notifications"(or simply "Applications", the name depends on the OS version).



2. Open the list of all installed applications, after finding the corresponding menu item, find the Play Market in it and tap on its name to go to the description page.



3. Select an item "Vault", and then press the buttons one by one. "Clear cache" and "Erase data".
   
   

   In the second case, the actions will need to be confirmed by pressing "Yes" in a popup window.
   
   

4. After "resetting" the App Store, do the same with Skype.
   
   

   Open its details page, go to "Vault", "Clear Cache" and "Erase data" by clicking on the corresponding buttons.
   
   

When using chat, you may encounter a problem that the messages you enter are not sent to the recipient. Don't despair, this problem can be solved.

Some users encounter the problem from time to time that the messaging feature is not available in Skype. That is, the entered messages are not sent and/or not delivered.

If Skype is not sending messages, check network connection. It is possible that Internet access has been suspended for some time or has insufficient bandwidth, and this is the reason why the chat does not work on your device. If the connection is restored, but you are still not sending messages in Skype, restart your computer. Sometimes temporary crashes in the program can be solved in such an easy way.

Program version

Unfortunately, these steps do not always lead to success. Another likely reason why Skype is not sending messages is outdated version programs. To solve it, you need to go to "Tools" main horizontal menu:

or in paragraph "Help" select item "Check for updates":

and update your version if it's outdated:

Reinstalling the application

You can update the program and at the same time solve the problem “I can’t write in chat” in a more radical way: reinstall skype completely.

To do this, you need to first completely remove old version using the appropriate tool. In particular, through "Programs and Features" Windows Control Panel:

Then download the latest version from the official website of skype.com

Connection settings and other programs

Oddly enough, messages in Skype are not visible, it may be due to the settings Windows, Internet Explorer(even if you don't use it) or flash player. If you are not receiving messages in the chat, check if you are using latest versions these programs.

Requirements check

If after this the messages do not reach, it is possible that your device does not meet the requirements for correct operation:

Check if all the parameters correspond to the specified ones, and, perhaps, you will no longer encounter a situation where the message has not been delivered yet, and you are already waiting for a response to it.

We accept messages from anyone

Everything described above applies to messaging with friends from the contact list. If you want to expand the list of chat interlocutors, make the appropriate settings.