What to do if the Play Store displays an error message. Common Google Play errors and how to fix them What is error 491

Since 2008 for Android users There is an online app store available called Play Market. It is really convenient: many applications are free, paid ones usually do not cost much, and applications downloaded from there can be updated automatically. Moreover, all Android devices support this store, so you can download applications from it on both phones and tablets. But sometimes when downloading or launching the Play Store, error codes 491, 492, 495, 497 and others may appear, preventing adequate downloading or updating of programs. It’s especially annoying if these errors appear under conditions of limited time and the download is very desired application. In fact, there is no need to worry in such a situation: most possible problems easily eliminated on their own.

How to identify Play Market errors on Android

If an error is detected in the Play Market, the operating system will let you know about it immediately. The notification comes in the form of a window where the error code is indicated.

This is what the error message looks like

The number code shown in parentheses identifies the problem. Knowing what a particular error code means, you can identify the source of the problem and, if possible, eliminate it.

Error 406

Often this problem is accompanied by the message “the application cannot be installed.” It can be fixed in the following way: clearing the Play Market cache and deleting its updates.

After clearing the cache, disable the current account

After disabling synchronization, you should restart your device, synchronize your account again and try downloading the application again.
Through the “Applications” tab in Settings, we erase data and delete the Play Market cache by clicking the buttons of the same name

Error 409

Often appears when the application is almost finished loading. We solve the problem by clearing the Play Market cache, disabling the account and rebooting the device. After turning it back on and synchronizing the used Play account Market should work.

Error 481

This type of error is related directly to the account from which the activity occurs. The reasons may be different, but what interests us is a quick and easy solution to the problem itself. This is done as follows:

In the settings in the “Accounts” menu, select your account.

Click and select “Delete”.

Reboot your smartphone and go to “Accounts”.

Re-add your account there.

Error 489

This problem is different from the others in that it is usually not caused by the device or the amount of memory. It can appear in two cases: if there are problems with the Internet and if the account recognition is inaccurate:

in the first case, it is enough to change the type of Internet connection. If you used Wi-Fi before, try switching to mobile Internet and vice versa. You can try switching to another connection point;

If switching Wi-Fi to mobile Internet does not help, you can try switching to another connection point via Settings => Network => APN

in order to solve the account recognition error Google posts, just delete it and add it again. After that, we clear the Play Market data, add the account again and try to download the application again. These actions are enough to “cure” the error.

Error 490

If your smartphone reports error 490, there is most likely a problem with the device's network connection. Besides, possible reason there may be incompatibility of the downloaded application with the device or a failure of the services responsible for downloading it. The main options for resolving this problem are as follows: firstly, you can switch from Wi-Fi to mobile Internet or vice versa. If the device produces this error again, clear the Play Market and services cache Google Play. It still gives an error, even after the actions taken - we delete the account, reboot the device and add the account again.

If after all the steps taken the error is still not resolved, it makes sense to check recently installed applications. If, after downloading one of them, error 490 begins to appear systematically, you should delete the application.

If the error appeared recently, it is likely related to one of the recently downloaded applications. Remove it to troubleshoot

Error 491

The essence of this failure is that the application is not downloaded or updated. You can fix it by deleting the account from which the download is made and clearing the Play Market application data.

The account is deleted through the device settings.

After deleting the account, the device must be rebooted.

After the reboot, log into your account again, open “Applications” in the settings and select “Google Play Services”. Our task is to delete all application data.

In the “Manage Place” tab, delete all application data.

After that, go to the Play Market again. Error 491 should no longer occur.

Click the “Delete all data” button

Error 492

The reason for this problem, like many related to the Play Market, lies in the overcrowding of the cache. This is done through “Settings” => “Applications”. After clearing the Play Market cache and Google services, the problem should disappear. However, there is a possibility that even after clearing the cache, the device will display the same error.
In this case, you need to dig deeper. This problem is usually associated with the so-called Dalvik cache. To clean it, go into recovery mode (for most smartphones this is done by turning it off and then simultaneously pressing the volume up button, the power button and the Home button). The menu that appears on the screen is the recovery mode of the device. To clear the cache, you need to select Wipe cache partition and confirm your choice. In this mode, the transition between menu items is carried out using the “Volume up” - “Volume down” buttons, and confirmation of the choice is done with the power key.

Video: clearing Dalvik cache

Error 495

This error can be seen when downloading programs or when updating them. This type of problem must be dealt with radically. To correct this error, you need to delete the Play Market data through the application settings and delete the account from which the download or update is taking place. We reboot the device, log into your account again and download the application again - in this case it should be saved without problems.

Error 497

This usually occurs when there are problems updating applications already installed on the device. The simplest solution, typical for most Play errors Market - clear memory of Play Market and Google services. If it doesn't help, you can try disabling the memory card in the settings and updating the application again. As a rule, this is enough to correct the error.

You can disable the memory card through Settings. To disable the memory card in Settings, select the “Memory” tab

In the “Memory” tab, scroll down.

Select to disable the memory card.

Confirm your choice. Location of memory card data.
Confirm the shutdown

Error 498

This error occurs while downloading an application from the Play Market. This can happen either because the device has insufficient memory or because the cache is full. Accordingly, the problem can be “treated” either by removing unnecessary files and programs with internal memory device (in the first case), or by clearing the cache. This is done in the application settings. It is worth clearing the cache for browsers, Play Market and games that have Internet access.

The cache is cleared by clicking the “Clear cache” button

General solutions to most Play Market errors

Most of the possible problems associated with the Play Market can be fixed in several similar ways. This:

clearing the Play Market cache and Google services;

deleting a valid Google account and adding it again after rebooting the device;

switching from Wi-Fi to mobile Internet or vice versa;

in case of slow mobile internet- APN change;

disconnecting the memory card;

clearing Dalvik cache through recovery mode.

Moreover, for different versions Android scheme of actions remains the same.

Video: typical solutions to Play Market problems

The Play Market is undoubtedly extremely convenient for downloading applications, including free ones, as well as for feedback about the quality of applications directly with the developers. But if problems arise with it, they are usually easy to fix. The easiest to use solutions were described in this article. Still, it will be much better if such problems arise less often or not at all.

Error code 491 is one of the most common problems associated with Google Play Store ohm on Android devices. The error usually triggers when a user downloads an application or game from the Google Play store. Of course, when you are ready to work with the desired program or get distracted by a new game, the appearance of any obstacle is incredibly annoying. Fortunately, this error is not that dangerous and can be easily fixed without much effort.

There are actually several ways in which you can fix the 491 error that occurs when using Google Play. However, in some cases, you may have to try a combination of several methods to cope with the situation. Below we present these methods in the order in which you will need to try them sequentially if the previous method did not work.

Method 1: Restart your phone

The most common way to fix error code 491 is. This method will fix the error in most cases, however, if this does not solve the problem with your device, please move on to the next method.

Method 2: Clear Google Play Store and Google Play Services cache

The second most common way to fix error 491 is to clear the Google Play Store and Google Play Services cache. Here's how you can clear the cache for both apps:

Method 3: Delete and re-add your Google account

The third most common method to fix error code 491 is to deleting your Google account, rebooting the phone, and then adding it again account Google. This method should certainly help you deal with the problem, as well as many other users. Here's how you can remove Google account on your phone:

After you have completed all the manipulations proposed in P.P. 1-3, Open Google Play and select your Gmail account. Now you can download any game or application from Google Play without facing any errors.

Method 4: Clear Dalvik Cache

You can use this method as a last resort if all the methods listed above did not help fix error code 491. This method can be used if you have installed a custom recovery mode on your device created by third-party developers (for example, ClockworkMod). Follow the instructions below to clear Dalvik cache your Android device.

Note : Error 491 when trying to download/update an app from Google Play may also be due to tampering third party programs and applications such as Clean Master. To avoid this error, do not clear the Google Play cache and Google Play services when using Clean Master.

Many smartphone users often encounter a problem when, when trying to install some application on their device, error 491 appears. There may be several reasons why this happens, ranging from a malfunction in the OS to problems in the application store itself from " Google". Later in the article we will talk in detail about the most common reasons why the error appears, and also consider ways to troubleshoot the problem.

System failure

Most common reason Why error 491 occurs - a malfunction in the Android OS on your phone or tablet. It should not be surprising that this could happen, since this operating system is no less susceptible to various failures than others. The failure can be caused by any factor, for example, an unexpected reboot of the smartphone.

But not everything is so bad, fortunately this problem can be solved quite easily, although it is worth saying that there are as many as 3 different ways:

• First the method will work for most cases, error 491 occurs. All the user needs to do is reboot their phone. You can also simply turn off the device and leave it in this position for 2-3 minutes, then turn it on.

• If the first method turns out to be powerless, then you should use the second - reset the settings to the factory state. Even if there is any damage system files, due to which various errors occur, full reset settings will restore everything and bring it back to its previous form. Resetting is simple, just go to the phone settings, go to the “Backups and reset” menu item and click on the appropriate button there.
• Well, the third way, in case all else fails, is to flash the smartphone. Some users also resort to this step, but it is worth noting that it is much less common. It is not always easy to complete it; in addition, the instructions are different for each phone, as well as the files required for the firmware. So universal method doesn't exist here. The most correct option in this situation is to visit the forum page or website dedicated to specific model phone, where they will be necessary files for firmware and detailed instructions with pictures and descriptions of what to do.

Problems with the Google Play Store

The second reason why error 491 may occur on Android is problems with the cache and data of the Google Play application. It is also very common, so don’t be surprised if it affects your device too. The fix in this case is quite simple, the main thing is to follow the instructions:

1. Go to the phone settings, look for the “Applications” item and select it.
2. In the window that opens, you need to switch to the “All” tab and find the installed store there Google applications Play. Click on it.
3. In another window that opens, you must alternately click on 2 buttons - “Erase data” and “Clear cache”.
4. As soon as the cleaning is completed, you should restart your smartphone and you can safely use the Google application store.

Also, sometimes error 491 can appear due to updating Google Play itself to a newer and more recent version. All you need to do in this situation is uninstall the updates. This is done easily: you need to repeat all the steps described above, only instead of clearing the data and deleting the cache, click on the button at the top “Restore” previous version". When the updates are removed, the phone should be restarted, after which it can be used.

Google Account Error

The third reason why error 491 occurs is a failure or error in synchronization of the linked Google account. No one knows exactly why it can appear this problem, but the fact that it exists is a fact.

Solving the problem in this case is also not difficult. All the user needs to do is go to the “Accounts” menu in the phone settings, select the linked Google account and in the window that opens, click on the 3 dots at the top, and then click on the “Delete” button.

After these steps, you need to restart your phone and re-link your Google account.

No Internet

The next reason why “error 491: the application could not be loaded…” occurs is the absence or failure of the Internet connection. If you do not have a very good provider and Internet interruptions occur frequently, then with a high degree of probability we can say that this is the cause of the error.

In this case, you can fix the problem without much difficulty - you need to turn off Wi-Fi on your phone, then reboot the router (unplug the power plug from the outlet for 15 seconds and plug it back in), and then reconnect your smartphone to the Internet.

Google services error

Well, the last reason why error 491 may occur on Android is a failure in Google services. Services are known to collect a lot of information about the operation of Google applications, and then save them in their cache. So, if it is damaged, for example, due to an OS failure, then this can cause various errors to appear.

To fix the problem in this situation, you can do this:

1. Go to "Settings" > "Applications" > "All Programs" tab.
2. Find and click on the Google Services application in the list.
3. In the window that appears, click on the “Clear cache” button, and then on the one above, “Manage space”.
4. Another window will open in which, at the very bottom, there will be a “Delete all data” button, which you need to click and confirm the action.
5. As soon as the cleaning is completed, reboot the device and use it!

If you are familiar with messages like: “the application could not be downloaded - error 491” or “the application could not be updated due to the same error,” you have come to the right place. This problem is very common (don’t worry - you’re not the only one), but the nature of its occurrence has a fairly wide range. First of all, you should make sure that everything is fine with your Internet connection. Sometimes the problem occurs due to incorrectly configured Wi-Fi or a malfunction.

In general, Play Market error 491 means it is impossible to download or update applications. If our internet is working properly there is a universal way her decisions. So, if there is only one Google account on your device, at the first stage you will need to remove it from the phone and then reconnect it again. (In the case of two or more accounts, select the one that is registered in the settings of the play market application). Below is detailed instructions with screenshots.

Go to your smartphone settings. In the “personal data” group, find the “Accounts” item. Next, select “Google” - a list will open with your mailing address at the very top. Now click on the three vertical dots in the top right corner and in the small pop-up window there, click “ Delete account" (If you have a PIN code or graphic key you will need to lead it). Now restart your phone.

After reboot, add your Google account entry (in the same menu from where you deleted it). Ok, now go to the phone menu again and select “Applications”. Here you need to find a program called " ServicesGoogle Play"(Android 6 opens a list with all applications by default, but in older versions you need to first go to the "All applications" tab). Click on “Google Play Services” and then on the “Storage” sub-item. First, click on “Clear cache”, and then on “Manage space”. Here at the very bottom we find “Delete all data” and confirm the operation. Finally, we go back two tabs to Google Play Services and click the “Stop” button.

We hope you will never see error code 491 in the play store again! But please note that the method described above does not provide a 100% guarantee (it all depends on the nature of the root cause). Some users complain about the application Clean Master or antivirus, which interfere with the operation of Google services and cause error 491 when downloading from the market (there is also a problem with the Dalvik cache). So, if after the above steps the error is still present, stop Clean Master (or other applications that you suspect) and try again from the beginning. Also, please share your experience in the comments, especially if you found an application that did not allow you to fix the 491st error.

If you have a smartphone or tablet with operating system Android on board, for example, is one of Xiaomi devices, then you are definitely familiar with the Play Market program. This official store games and applications from which you can install any software on your device. It often happens that when installing programs, error 491 occurs, which is one of the most popular. Don't worry, as this problem can be fixed in a couple of minutes. All of the listed methods for solving the problem will be described in detail, so even inexperienced users can handle it.

Solution methods

Simple

• You can try to get rid of error 491 by simply rebooting your smartphone, but this method helps few users.
• One of the reasons why error 491 occurs when downloading applications from the market is the wrong date on the smartphone. Check it, or better yet, synchronize the date and time via the Internet.
• It is also possible that error 491 occurs on Android due to incorrect operation wi-fi networks. Turn off wi-fi and try downloading the program via mobile network. If everything works, then connect to the wi-fi network again.
• Sometimes error 491 in the Play Market may appear due to a clogged Play Market application cache. To fix the problem, go to Settings, select “Applications”, find Google program play market. Click on the “Clear cache” button there, then “Erase data”.

Re-login to Google account

This method is more likely than others to help resolve error 491 in the Google Play Market. Its essence is that we first delete the Google account from the device, then reboot the smartphone, then enter our Google account information again. Here detailed instructions How to unlink an account from a smartphone:

• Go to your smartphone’s Settings and open the “Google Accounts” item. Select your address and delete it.
• A window will appear and you will be asked to log in to your profile again. We ignore this and reboot the phone.
• Go again to “Google Accounts”, enter your email and password.

By the way, this method also helps solve other problems that occur when downloading programs.

Resetting Dalvik cache

If you have tried all the previous methods, but error 491 still does not disappear, then there is one, more complex way to solve the problem. Your Android device must have a custom recovery installed, one of which is TWRP.

• Go to Recovery.
• Click on the “Wipe” button. Many sections will open. We remove the checkmarks from all the items and leave only “Dalvik-cache”.
• We perform cleaning, and then reboot the device.
• We try to install the program and are happy.

If you use various device cleaners (Clean Master and others), be sure to add all existing Google applications, including services, to the exceptions. The fact is that the program clears the cache randomly, even without your knowledge, after which error 491 unexpectedly appears, as well as some others.

Conclusion

We have collected for you the most effective and proven methods for solving today's problem. Start from the very beginning simple way, perhaps he is the one who will help you. If this problem appears in the future, then keep an eye on the “cleaners” that are on your device, perhaps they are the cause of all the problems.

Error code 491 is one of the most common problems associated with Google Play Store on Android devices. The error usually triggers when a user downloads an application or game from the Google Play store. Of course, when you are ready to work with the desired program or get distracted by a new game, the appearance of any obstacle is incredibly annoying. Fortunately, this error is not that dangerous and can be easily fixed without much effort.

There are actually several ways in which you can fix the 491 error that occurs when using Google Play. However, in some cases, you may have to try a combination of several methods to cope with the situation. Below we present these methods in the order in which you will need to try them sequentially if the previous method did not work.

Method 1: Restart your phone
The most common way to fix error code 491 is. This method will fix the error in most cases, however, if this does not solve the problem with your device, please move on to the next method.

Method 2: Clear Google Play Store and Google Play Services cache
The second most common way to fix error 491 is to clear the Google Play Store and Google Play Services cache. Here's how you can clear the cache for both apps:

1. Go to Settings -> Application Manager -> Google Play Market (then all manipulations will need to be repeated for Google Play services);
2. Click on “Force stop”;
3. Click on Clear data and cache;
4. Reboot your phone and error 491 should be fixed.

Method 3: Delete and re-add your Google account
The third most common method to fix error code 491 is to deleting your Google account, restarting your phone, and then adding your Google account again. This method should certainly help you deal with the problem, as well as many other users. Here's how you can delete a Google account on your phone:

1. Go to Settings -> Google Accounts and delete the account associated with Google Play.
2. Now you need to reboot your Android device;
3. Next, go to Settings -> Accounts and re-add the previously deleted Google account.

After you have completed all the manipulations proposed in P.P. 1-3, Open Google Play and select your Gmail account. Now you can download any game or application from Google Play without facing any errors.

Method 4: Clear Dalvik Cache
You can use this method as a last resort if all the methods listed above did not help fix error code 491. This method can be used if you have installed a custom recovery mode on your device created by third-party developers (for example, ClockworkMod). Follow the instructions below to clear Dalvik cache your Android device.

Switch to advanced mode (“Advanced Wipe”) and clear Dalvik cache;

Restart Google Play, update or install the selected application.

Note : Error code 491 when you try to download/update an application from Google Play can also be caused by the interference of third-party programs and applications, such as Clean Master. To avoid this error, do not clear the Google Play cache and Google Play services when using Clean Master.

What does error code 491 mean in the play market on android

Error 491 means something is wrong. Previously you could download the application on your Android phone, but now the system does not allow you to do this - it gives error 491.

This is one of the most common ones encountered today. One of the main reasons is the obstacle during downloading.

The second is the lack of space in the internal memory or on external SD card connected to the phone. Due to insufficient space to install the app, it will fail every time.

Android also displays error code 491 due to a full cache, a failure to detect a Google account, and defective processor or boot manager software.

Therefore, we will consider all the options that you need to solve this problem yourself.

The first method to fix error 492 in the play market on android

Reboot your phone. Reloading software I hope it will be restored.

All you have to do is press the "Power" and "Volume Down" buttons simultaneously until the screen turns off.

You can also remove the battery and insert it back. Yes, it’s not a fact that the problem will go away on its own, but there are precedents when such a move eliminated the error.

Method two to resolve error 491 ingoogleplaymarket onandroid

Clearing phone cache. Error 491 Failed to load applications may appear due to lack of storage space.

Then you will need to clear the cache in the play market application. You can do this manually, but there is a lot of work - you need to clean everything Google services Play.

To do this, just go here and download an excellent program for this kind of thing. However, besides cleaning, it can do a lot more.

Method three to fix error 492 in the play market on android

As you probably already know, without a Google account you will not be able to download anything from the play market, and this account also sometimes leads to Android displaying error code 491 failed to download.

What to do then? Then you need to log out of your account and log back in, or even better, delete it and log in again - maybe the same one, maybe another one (registering a new one takes one or two minutes).

Once you're done with this (after deleting your account), restart your phone and log in to your account.

IMPORTANT! Before you start fixing any errors when installing the application, it is recommended to create backup copy all data. One simple mistake can result in the loss of all data during the patching process.

Method four to eliminate error code 491 in the play market on android

Uninstall the application. The point is that the application itself can lead to the appearance of bugs, such as the application itself not downloading from the play market.

Maybe everything will become stubborn. Then you need to remove it and install it again, but you will not be able to remove it (unless you have root rights or custom firmware).

You need to click “Turn off” and confirm, and the system will prompt you to remove updates (see figure above).

Do that and see what happens. In the future, the application is usually updated to latest version on one's own.