What to do if the Play Store gives an error message. Meanings and solutions to errors in the Play Market Why does the play market write error 491
If you have a smartphone or tablet with an operating Android system on board, for example, one of Xiaomi devices, then you are definitely familiar with the program Play market. it official store games and applications from which you can install any software on your device. It often happens that when installing programs, error 491 occurs, which is one of the most popular. Do not worry, as this problem can be fixed in a couple of minutes. All of the listed methods for solving the problem will be described in detail, so even inexperienced users can handle it.
Simple
- You can try to get rid of error 491 by simply restarting your smartphone, but this method helps few users.
- One of the reasons why error 491 occurs when downloading applications from the market is the wrong date on the smartphone. Check it out, or better yet, set the date and time synchronization over the Internet.
- It is also possible that error 491 occurs on android due to a malfunctioning wi-fi network. Disable wi-fi and try to download the program through mobile network. If everything works, then reconnect to the wi-fi network.
- Sometimes error 491 in the play market may appear due to a clogged cache of the Play Market application. To fix the problem, go to Settings, select the "Applications" item, find the Google play market program. Click on the "Clear Cache" button, then "Erase Data".
Restarting google account
This method most often helps to resolve error 491 in Google Play market. Its essence is that we first delete the google account account from the device, then restart the smartphone, then enter our google account details again. Here is a detailed instruction on how to untie an account from a smartphone:
- We go to the Settings of the smartphone, open the item "Google Accounts". Choose your address, delete it.
- A window will appear asking you to re-login to your profile. Ignore this and reboot the phone.
- Go back to "Google Accounts", enter your e-mail and password.
For Android devices
For Xiaomi devices and miui
By the way, this method also helps to solve other problems that occur when downloading programs.
Reset dalvik cache
If you have tried all the previous methods, but error 491 still does not disappear, then there is one, more complicated way to solve the problem. Your android device must have a custom recovery installed, one of these is TWRP.
- We go to Recovery.
- Click on the "Wipe" button. A lot of sections will open. We remove the checkmarks from all items, leaving only on "Dalvik-cache".
- We perform cleaning, and then reboot the device.
- We try to install the program and rejoice.
If you use various device cleaners (Clean Master and others), be sure to add all available Google applications, including services, to the exceptions. The fact is that the program clears the cache arbitrarily, even without your knowledge, after which error 491 appears unexpectedly, as well as some others.
Conclusion
We have collected for you the most effective and proven methods for solving today's problem. Start from the very easy way maybe he will help you. If a this problem will appear in the future, then follow the "cleaners" that are on your device, perhaps they are the cause of all the problems.
Various , but also in smartphones and tablets. So, on devices running Android OS, problems with the app store often occur. Play Market. Today we will talk about error code 491, which occurs when you try to download a game or application from the Play Store.
What causes error 491?
As a rule, the cause of error 491 is a full cache on your device. Accordingly, in order to fix the problem, this cache must be cleared.
How to resolve error 491?
Method 1
Go on your smartphone (tablet) to "Settings", and then make a choice in favor of the section "Applications" .
Navigate to a tab "All" , and then find the application in the expanded list "Google Play Store" and open it.
In the menu you will need to press two buttons. The first one is "Erase data" . Without leaving the window, click on the button "Clear cache" and the system will clear the cache for the Play Store app.
Method 2
If the first method did not bring a positive result, and error 491 is still displayed on the smartphone (tablet) screen, then you should try to remove Google account.
Open the app "Settings" and then find the block "Accounts" and select section Google .
In the block "Accounts" click .
Has this happened to you? Find interesting application and trying to install it, but after clicking the "Install" button, you get an error message. Pretty annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.
Solutions to such problems are based primarily on their own experience, as well as forum moderators of their readers. If you encounter other problems on Google Play, please describe them in the comments below and we will try to help.
Error DF-BPA-09 (Error processing purchase)
A purchase processing error happens quite often when you try to download an app. The problem does not go away by itself, so you need to open the settings.Solution:
This error is related to Google Play, so we hope that it will be fixed soon. In the meantime, do the following:
- Open "Settings" on your device.
- Go to the "Applications" section and then to "Application Manager".
- Go to the "All" tab.
- Find "Google Play Framework" in the list and click on it.
- Clear application data by clicking the corresponding button.
Error code 194
The error occurs when you try to download games or apps from the Google Play Store.Solution:
To get rid of this error, you need to clear the data of the Google Play Services app.
- Open the Settings app > Apps > Application manager.
- Move to the "All" tab and find "Google Play Services".
- Click on it and then clear the data.
- Repeat this process, but on this one, select “Google Play Store” from the list of applications. Now try installing the app again.
Error Code 495
The problem occurs when downloading and updating applications.Solution:
Delete Google Play Store data in Settings > Applications > Application Manager > All > Google Play Store. Also delete the Google Services Framework data.
Delete the Google account on your device, restart your device and add it again.
Error code 941
Interruption of the update process.Solution:
Go to Settings > Apps > Application manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.
Error code rh01 or rpc:s-5:aec-0
An error occurred while getting information from the server.Solution:
Go to Settings > Apps > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.
Another solution:
Try deleting your existing Gmail account, restart your device, and then add it.
Error Code 504
The application cannot be downloaded due to an error.Solution:
Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Apps” > Application Manager > All and find them.
Another solution:
Try deleting your Gmail account.
Error Code 491
App downloads and updates are not possible.Solution:
Delete your Google account, reboot your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the "All" tab, find Google Services, and clear their data and cache, and then force quit the application.
Error Code 498
Interruption of downloads from the Google Play Store.Solution:
The problem is that the cache partition on your gadget is full. Delete unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the "Volume up", "Home" and "Power" buttons. This mode allows you to clear the cache and do a full reset of your smartphone or tablet.
Select "wipe cache partition" using the volume buttons. Press the power button to confirm.
Error Code 919
The application downloaded and installed, but does not start.Solution:
The problem is that the device does not have enough free memory, so delete unnecessary data like music, app view.
Error Code 413
Apps cannot be downloaded or updated. If you are using a proxy, be aware that it can cause problems with the Google Play Store.Solution:
Find the “Apps” section in the settings, go to “Application Manager”, and then open the “All” tab. Find "Google Services" and "Google Play Store" apps in the list and clear their data.
Error code 921
You cannot install the program or game.Solution:
Try clearing the Google Play Store data and cache first, but if that doesn't help, then delete your Google account, restart your phone, and then add it again.
Package file corrupted
Google Play Store app store error.Solution:
Open "Settings", go to the "Applications" section, then to "Application Manager". In the "All" tab, find the application that is causing the error and clear its data.
Another solution:
Try to install the application from the web version of the store or download it not via a Wi-Fi connection, but a mobile one.
Error Code 403
Loading is not possible, and the request is “invalid”. This usually happens when two Google Accounts are used to purchase apps on the same device.Solution:
Sign in to Google Play Store with the correct Google Account. Uninstall the app that was causing problems and install it again by clicking the buy button.
Second solution:
Remove VPN settings. To do this, go to Settings > Other settings > VPN.
Third solution:
You need to completely erase the entire search history, which can be easily done in the Play Store yourself by selecting “Clear search history” in the application settings.
Fourth solution:
Create new account and sign in with it to the app store. Then, reinstall this application.
Error code 923
Unable to download: An error occurred while syncing account data or insufficient cache memory.Solution:
Delete your Google account and unnecessary applications. The next step is to completely clear the cache through recovery: select “wipe cache partition” and then reboot the device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.
Error code 492
Unable to install app due to Dalvik cache.Solution:
It's very simple - clear the data of the "Google Services" and "Google Play Store" applications. To do this, go to the “Applications” section of the settings, then to “Application Manager” and move to the last tab, “All”.
Note: If the problem persists, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the Volume Up, Home and Power buttons. In the menu that appears, select the item “wipe cache partition”, using the volume buttons to navigate, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.
Error code 101
You can't install the program because there are already too many installed.Solution:
Delete old, unused applications.
Error Code 481
There is a problem with your Google Play Store account.Solution:
Delete your current Google account and add another one.
Error code 927
The download is not possible because the Play Store is being updated.Solution:
Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the Settings app, navigate to the Apps section, App Manager, and then go to the All tab. Find Google Services and Play Store apps here and clear their data and stop.
Error code 911
You cannot download the application.Solution:
First, try clearing your Google services data. If this does not work, then try to download the program by connecting to another WiFi networks. You can also try downloading it using your mobile data.
Error Code 920
The program or game cannot be downloaded.Solution:
Turn Wi-Fi off and on, then try installing the app again. Clear your Google Play Store data, uninstall updates, and restart your device.
Another solution:
Try deleting your Google account, and then restart your smartphone and add it again. You can also add another account.
Error code -24
The problem is unknown.Solution:
To resolve this error, you need superuser rights. Install Root Explorer, go to Data / data and find the folder with the name of the application that is not downloading. Delete it and try again.
Error code pc:aec:0]
Solution:
Delete all synced accounts. Open the settings, go to the section with installed apps, and find Google Play Store in the list of all. Delete its data and reboot the machine and try again.
RPC error code:S-3
Unable to download the application.Solution:
Delete your account Google entry, then add it again. You can also try adding an alternate account.
If you have any other problem, then let us know in the comments and we will try to help you.
Updated 02/22/2017
Error Code 975 on Google Play
The good news is that error 975 occurs very rarely, and the bad news is that there is no solution yet. If you encounter this problem, then contact Google support.Google Play Error Code 963 on Google Play
This error is mainly faced by owners HTC One M8 and M9 when trying to install something from the Google Play app store or just update an app.First decision
Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the application manager, where all installed applications are located.
Second decision
If this error is still present, then now try removing google updates Play Store and then clear its data.
Third decision
Turn off the card microSD memory. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch the Play Store and try updating/installing the app again. If it works, then you can activate the microSD back.
Fourth decision
An update error may occur due to the fact that the application is on the memory card. Try to transfer it back to the phone's memory, and then update through the market. If the process was successful, then you can transfer the application back.
Error Code 944 on Google Play
This issue occurs during application updates. Users encounter it when the app store is not working, that is, the problem is in the company's servers.Solution
Go to the Play Store a little later. This is a temporary issue, so you just need to wait a bit.
Error Code 940 on Google Play
Unable to download the application.Solution
Sometimes just restarting your phone is enough, but if nothing has changed, follow these instructions:
- Open "Settings", "Application Manager" and find the Google Play Store in the list. Clear the cache of this app.
- Here, find the “Download Manager” application and clear its data.
- Do the same with Google Services Framework, Chrome and Hangouts.
Error Code 924 on Google Play
Usually occurs during the installation of applications with additional data that take up more free space in the phone's memory. The application loads, but an error message appears on the screen, causing the process to abort.Solution
Delete installed updates Google Play Store apps. Then try to download desired application again.
Error code 906 on Google Play (for 906 and 963 the solution is the same)
This error mostly occurs on smartphones like HTC One M8 and M9 during app installation or app update.Solution
With problems installing or updating apps, you need to clear the cache and data of the Play Store. If this does not help, then you need to uninstall its updates. If this does not remove this error, then try disconnecting the memory card and only then you need to repeat the installation / update process.
Error Code 905 on Google Play
Difficulty downloading apps or correct installation updates.Solution
Open the settings and go to the section with all the applications installed on your phone. Find the Google Play Store there and uninstall updates, then wait a few seconds. Then give the Market time to install these updates back and then the problem should disappear.
Error Code 505 on Google Play
Two or more apps with duplicate permissions.Solution
You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are about to install and then try to repair it using the Lucky Patcher tool. It will display an alert, where the name of the program with which there is a problem will be. It, as you might have guessed, must be removed.
Error Code 501 on Google Play
If you can't open the Google Play Store or complete the installation, then it's almost certain that you have a 501 error.Solution
To solve this problem, you need to clear the data of these applications: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add an account again, but wait 5 minutes until everything is synchronized (just don't touch your smartphone). After that, the 501 error should not bother you.
Error Code 497
Difficulty updating installed applications.First decision
Clear the Market data: open settings, go to the "Apps" section, and then go to the menu of all applications. Find the Google app store in the list and clear the data and uninstall updates.
Second decision
Disable the memory card through the memory settings and then try to update the application with which the error occurs. If that doesn't work or if you're not using a microSD, then check out the third solution.
Third decision
Unfortunately, this method requires superuser rights. You can use them to remove system application, which does not want to be updated. Install the Root Explorer application from the application store, and then go to the phone's system section (System / App) in it. Here, find the application and delete the folder with it.
Error Code 110 on Google Play
The application cannot be installed.
Solution
Just clear the Play Store cache. If the problem persists, then try installing the application through the web version of the app store.
Many smartphone users often encounter a problem when, when trying to install an application on their device, error 491 appears. There can be several reasons why this happens, ranging from a malfunction of the OS to problems in the application store itself from " Google". Further in the article, we will talk in detail about the most common causes due to which the error appears, and also consider ways to troubleshoot.
System failure
The most common reason why error 491 occurs is a malfunction of the Android OS on a phone or tablet. Do not be surprised that this can happen, since this operating system prone to various failures no less than others. The failure can be caused by any factor, such as an unexpected reboot of the smartphone.
But not everything is so bad, since this problem copes quite easily, although it is worth saying that there are as many as 3 different ways:
- The first the way is fine for most cases where error 491 occurs. All the user has to do is restart their phone. You can also simply turn off the device and leave it in this position for 2-3 minutes, then turn it on.
- If the first method turned out to be powerless, then you should use the second - reset the settings to the factory state. Even if there is any damage system files, due to which various errors occur, a complete reset of the settings will restore everything and bring it back to its previous form. The reset is done simply, just go to the phone settings, go to the menu item " Backups and reset" and press the corresponding button there.
- Well, the third way, in case nothing helps, is flashing the smartphone. Some users also resort to this step, but it is worth noting, much less often. It is not always easy to execute it, in addition, the instructions are different for each phone, as well as the files needed for the firmware. So that universal way does not exist here. The most correct option in this situation is to visit the forum page or a site dedicated to specific model phone, where they will required files for firmware and detailed instructions with pictures and descriptions of what to do.
Problems with the Google Play Store
The second reason why error 491 may occur on Android is problems with the cache and data of the Google Play application. It is also very common, so you should not be surprised if this also affected your device. Everything is fixed in this case quite simply, the main thing is to follow the instructions:
- We go into the settings of the phone, look for the item "Applications" and select it.
- In the window that opens, you need to switch to the "All" tab and find the installed Google Play app store there. We click on it.
- In another window that opens, you must alternately click on 2 buttons - "Erase data" and "Clear cache".
- Once the cleaning is done, you should restart your smartphone and you can safely use the Google app store.
Also, sometimes error 491 may appear due to updating Google Play itself to a newer and more recent version. All you need to do in this situation is to uninstall the updates. This is done easily: you need to repeat all the steps described above, only instead of clearing the data and deleting the cache, click on the button at the top "Restore old version". When the updates are removed, the phone should be restarted, after which it can be used.
Google account error
The third reason why error 491 occurs is a failure or error in syncing the linked Google account. No one knows exactly why this problem may appear, but the fact that it exists is a fact.
Solving the problem in this case is also not difficult. All the user needs to do is go to the "Accounts" menu in the phone settings, select the linked Google account and in the window that opens, click on the top 3 dots, then click on the "Delete" button.
After these steps, the phone needs to be rebooted and re-linked to the Google account.
No Internet
The next reason why "error 491: Failed to download the application ..." occurs is the absence or failure of the Internet connection. If you do not have a very good provider and Internet failures are frequent, then with a high degree of probability it can be argued that this is the cause of the error.
You can fix the problem in this case without much difficulty - you need to turn off wi-fi on your phone, then reboot the router (pull the power plug out of the socket for 15 seconds and plug it back in), and then reconnect your smartphone to the Internet.
Google services error
Well, the last reason why error 491 may occur on Android is a failure in Google services. Services, as you know, collect a lot of information about the operation of Google applications, and then store them in their cache. So, if it gets damaged, for example, due to an OS failure, then this can cause various errors to appear.
To fix the problem in this situation, you can do this:
- Go to "Settings" > "Applications" > "All Programs" tab.
- We find and click on the application "Google Services" in the list.
- In the window that appears - click on the "Clear cache" button, and then on the one above - "Manage space".
- Another window will open, in which, at the very bottom, there will be a button "Delete all data", which you need to click and confirm the action.
- Once the cleaning is done, reboot the device and use it!
Almost all android users at least once faced with the fact that when trying to download an application or just start the Play Market, an error jumped out under some number. In this article, we will look at the solution to almost all errors that you can find in the Play Market.
Error without a number. If the error number is not written when jumping out, then this is almost certainly a problem with Google Play Services. There are four ways to solve it, depending on the cause of the error.
The first thing to do is go to the "Application Manager", find "Google Play Services" there and erase the application cache by going down a little.
If clearing the cache error persists, then uninstall the application and install it again. If this also did not help, then find in the "Dispatcher" google app Services Framework and clear the cache.
If all else fails, then you most likely just lost the date and time, so the services cannot be synchronized. Set the current date and time - everything should work.
Error 24 when installing the application on android. This error occurs during re-installation. Installed files are superimposed on already installed ones, and an error occurs. To solve it, you will have to install an additional application to obtain root rights. It is called Root Explorer and is distributed for free through the Play Market. In the application, you need to go to the Data section and delete the old files that you are going to replace.
Error 101. This is one of the most easily solved problems. Appears when there is not enough memory to install the application. All you have to do is erase your device junk files to make room for the new application.
Error 194. This error occurred on older versions of the Play Market. But about a year ago, a version was released where this error was fixed, so you just need to update the Play Market to at least version 5.9.12 or higher.
Error 403 access denied how to fix. The error appears when buying goods in the Play Market, if you logged into it from several accounts at once. To fix it, you need to log in from your main account, delete the purchased application and install it again. Error 403 play market in Crimea occurs for everyone due to the sanctions of Google on February 1. How to fix? Use a VPN or an anonymizer when entering the play market.
Error 413. Occurs when the application uses proxies that block the application from updating. You can fix this error by clearing the cache of Google services.
Error 481. Occurs as a result of account failure. To solve this problem, you need to go to accounts ( Accounts) as shown in the screenshots and delete your account. Then reboot the device and create a new one.
Error 491 when downloading from the market. This problem appears when the application cannot be installed or updated. The solution is simple. You need to clear the cache and data of "Google Play Services", restart the device and re-create your account.
Error 492 in the play market says that there was a problem with the Dalvik (virtual device for reading the Java language). To fix the problem, try deleting the Google Play and Play Market cache. If the error persists, there is no way out, you will have to reset to factory settings.
Error 495 in the play market occurs as a result of failures in Apps Play Market and Service Framework. To resolve the error, you should reset the cache of these applications and, if this does not help, delete the account.
Error 498 appears when your cache is full, so the download from the Play Market is interrupted. To remove the error, delete the cache extra files which take up a lot of space. Hint: most places usually get clogged social networks(VK, Facebook) saved music.
Error 504 in play store. This is a copy of error 495 - same problem, same solution.
Error 911 indicates various problems with Wi-Fi network authentication. The first step is to clear the cache and clear the Play Market data. Then try connecting to another available Wi-Fi and proceed with the installation via mobile networks.
Error 919 simple means that the device has run out of memory. You just need to erase unnecessary music, videos, photos, applications and continue normal work.
Error 920 in the play market occurs due to problems with the Wi-Fi connection. To solve it, you just need to reconnect. If this does not help, then delete your Google account and restart your device. Also try clearing the cache and data of Google services.
Error 921 in the play market pops up due to blocking the installation of applications. To fix the error, clear the cache of the Play Market and Google Service Framework. Then turn off-turn on the device.
Error 926. This is another server error similar to the previous one. Clear the cache of service applications and restart your phone.
Error 927 in the play market appears due to the fact that you are trying to download or update the application while updating the Play Market itself. Just wait for the update to finish.
Error 941 (942). Two identical errors that occur when there are problems with the Play Market. To fix, clear the cache, erase the Play Market data and, to be safe, re-create your account.
Epilogue.
If you find any other error in the Play Market that is not reflected in this list, then simply clear the cache and data of Google services; create a new account. As practice shows, this method works in 80% of all errors.
