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How to restore a page if you don’t remember the number. How to restore a blocked page in contact

There are only two ways to restore access to the page if you do not have a phone number associated with it (lost, stolen, the page was hacked, blocked, etc.). There are no other options. Both methods are here, read:

The first method, the fastest, is to restore the SIM card

If old number was registered in your name or in the name of someone close to you, you can restore your SIM card at a mobile phone store if you go there with your passport. This is done quickly and inexpensively. Even if you don't remember the number you had, at least remember mobile operator and go to their salon - they will remind you of the number and restore your SIM card. After this, you will quickly restore access via SMS, and then, if necessary, link the page to a new number (it will unlink from the old one).

If you have already created another page for this number or simply linked it to another page, then it is no longer possible to restore access via SMS, and only the second method remains.

The second method, without SMS - application for restoration

It only works if the restored page contains your real first and last name, and also contains your real photo. The page is restored to new number mobile (it should not be linked to another page). This method takes time - from one to several days.

The page must have Your photo, where the face is clearly visible. It’s better if it’s in the “Photos from the Page” album (that is, it’s on the main photo or was there at one time). It might also be on an album called “This Is Me” or something like that (but not “My Friends”). It’s even possible in a hidden album, but if the photo is in “Saved” or on the wall (the “Photos on the Wall” album), it will not work. If the photos on the page were deleted (for example, by a burglar), then this must be indicated in the comments to the application. And the page must be real first and last name. In exceptional cases, the page is restored if only the last name is fake (and you agree to change it to a real one). A fake cannot be restored this way.

Better do it from computer or at least from a tablet.

Attention: a link to your application will be sent to the phone number you indicated as available - you can always go to it and see what’s going on with your application. They may ask you to send something else, so don’t be lazy and check from time to time. The application will be reviewed by the support service, so you will have to wait (a day, two, three - usually no longer).

How do I know that the application has been approved and the page has been restored? An SMS will be sent to the phone number you indicated as available. You will be sent new login information: login and password (the password can be changed after the first login). See also:

Another way to access restoration is to open the full version of the VK website, click on "Forgot your password?", there will be a link below "If you don't remember your details or don't have access to your phone, click here." Click on the words "Press here", and you will be directed to a request to restore access to the page.

In future highly recommended link your page to your current mobile phone number to avoid hacking, and also to be able to quickly restore access if you forgot your password. If you change your number, you need to change it in the VK settings!

Why was the application rejected?

Read about why the application to restore the page was rejected and what to do in this case:

How can I restore access to a page that does not have a number associated with it?

Could it be that there is no number associated with the page? Yes, if you registered another page for the same number. In this case, it is possible to restore access to a page to which no number is associated only, that is, through a full recovery.

Incorrect password. How to recover?

We are usually sure that we are entering the password correctly. But if it suddenly doesn’t fit (the VK website doesn’t accept it), there’s no need to rush. Maybe you are entering Russian letters instead of English? Then switch your language. What if there are big letters instead of small ones? Then turn off the Caps Lock button. If the password does not work, no matter what options you try, or you have forgotten it, you need to restore access.

To restore access to the page, go to the VKontakte website and click on the link "Forgot your password?":

Another way is to open the link. If you are on a phone, open this link: for mobile users. A new window will appear with the VKontakte website in it, and you can switch between it and this page. Come back here and read on.

Do not register a new page for the same number! You will not be able to restore access to the one for which you forgot the password.

The beginning of recovery. What should be done?

You will be asked to enter your phone number or e-mail (address Email), with whom you logged into VK. The easiest way is to restore it using your phone number, if you have it at hand. Enter and click "Further":

A “Confirm action” window may appear - you need to check the box there "I am not a robot" and/or complete a small task. Read more here:

What should I do if I don’t remember my login? Look here how to find out: What to do if you forgot your VKontakte login. And if you can’t remember your phone number or email, look just below, there’s a link you need ("Press here"):

Next you need to provide a link to your page (it looks something like this: https://vk.com/id12345678) or just an ID (for example, id12345678). To find a link to yourself, there will be a people search below. And this instruction will help you find out the ID of the old page. Then you will be shown your first and last name - if everything is correct, click "Further" and go to the procedure full recovery:

How can I find my old, previous page?

To find the old page and restore access, first log out new page(this is a link "Go out" on the VK website in the menu at the top right). Then you will still have to remember how you registered old page: to what phone number, email address - anything.

If you have the number to which the page was linked at hand, look below.

And if you have a number, but you don’t remember your last name (it was a fake one), look at these tips: What to do if you forgot your last name, first name VKontakte.

Password recovery via SMS

After you have created a password, here's what you need to do:

Where they ask “phone or e-mail”, enter your phone number, for example, 89161234567.
You will be asked for your last name: enter the last name you indicated on the page. This is done for security reasons.
The page will show the user's avatar, first and last name. If it's definitely you, confirm it.
You will receive an SMS with a recovery code on your phone. This is not a password! This is the recovery code, you will need to enter it there on the page. If VK sends the code in a personal message, read this - The code was sent in private messages, why?
Now you will be asked to ask New Password, which you came up with. It will need to be entered twice and both times the same way. Do not press Enter between them, but move to the second field with the mouse. Is the Caps Lock button turned on? If the indicator is on, only capital letters are entered. And if Num Lock is turned off, then numbers cannot be entered on the right side of the keyboard, keep this in mind. Also, remember what language you are entering your password in.
When you change your password, you will receive another SMS. There you will be reminded of your login and this new password.
Now you can go to Contact. You can do this with home page VKontakte or with home page— the second option is more convenient, since in the future it will be easier for you to access your favorite sites with one click.

What to do if the code does not arrive?

Read the instructions:

What to do if it says “Error. Not available for this user"?

If you recover your password through an application on your phone and an error occurs, try doing it from a regular computer, laptop or tablet - just go to the site through a browser and do everything according to these instructions that you are looking at right now, from the very beginning. Another possible situation is that your page is not linked to this phone number. Maybe you never did this, or if you did, then maybe later this number was “unlinked” from the page. See the next method -.

What to do if “Error. Request limit exceeded?

This error happens when you request a password recovery code to be sent via SMS to your phone. The site writes that the code will be sent and then reports that the number of requests per day has been exceeded. First try to do everything from your computer if you are currently doing it from your phone. If it doesn’t work from your computer, read on for the explanation: this means that protection against too frequent password recovery attempts has worked. What to do? You need to wait one day. Try to recover your password tomorrow. You don't have to ask for a code all the time. This is a security measure against intruders, so please be understanding. Perhaps someone wanted to hack your page. Wait until tomorrow, request the code and be sure to install it complex password, which is difficult to guess (more about passwords -).

What to do if “Error. "Quick password recovery is not available"?

This means you have login confirmation enabled. mobile phone, and it is now impossible to recover your password via SMS. What to do in this case is written here:

What to do if the wrong page is restored?

You created another page for the same phone number! Read here:

How can I find out the password if I don’t remember it or have forgotten it?

Read here:

How to restore access without a phone if the linked number no longer exists or is lost

You are trying to restore access to the page, and when VKontakte reports that it will now send an SMS message with a code, you realize that you no longer have access to this number. Then you have exactly two options: restore the number (SIM card), if possible, or go through the full restoration procedure. Both ways are here:

How to link a VK page to a new phone number?

You can link a page to a new number, even if you do not have access to the old one. Just change the number in the settings (

How to recover your VK password and not lose access to your account is intuitively clear from the instructions of the social network. There is nothing complicated in the operation: users click the appropriate links, enter the necessary data, and get a chance to use the hacked or forgotten page again. You can figure out the recovery from both your computer and your phone, but you won’t need much information.

The system allows you to recover the key from a deleted or forgotten page instantly. Go to the procedure, follow established by rules operations and change the combination of symbols to log into your account to a new one. Those people whose account was frozen due to suspicious activity will not have to wait either.

If the profile was previously banned due to user complaints, before returning to a full life in social network you will have to wait for the blocking period. For each user, the period is determined individually - it depends on the offense committed and the number of previous violations. On average, people have to wait 2-10 days before recovering their VKontakte password.

What to do if you forgot your VK password

VKontakte users have 5 ways to return the key to the page. They almost always work: if you forgot, lost the combination or it was stolen.

The last method is considered optimal. The action does not impose any obligations on the user - just follow the instructions and change the key to a new one.

How to recover a VK password via email

To restore via email or number, go to Vk.com and under the credentials forms, click “Forgot or can’t log in.” Insert the email associated with your account and click on the “Next” button.
After the action, a captcha will pop up - confirm that you are a human by ticking. Afterwards, the system will request the last name specified in the profile, for security reasons, and will redirect you to the page with the intended account.

If the account found matches the requested one, click “Yes, this is the right page.” The social network will display the linked number and offer to send a recovery code - agree and enter the received numbers in the appropriate form. When you do what the site asks, fields for changing your password will open. Come up with a previously unused combination, save it - and you can use your profile.

How to recover a VK password without a phone number

It is also possible to return a profile without email and number. The instructions “How to restore your VK login” consists of 4 steps:

Click on “Submit a request” and wait for support to respond. Photos or scans of your passport may be required for verification.

If your phone number has changed

When changing your phone number, articles from technical support advise you to reset the key by mail. Enter the linked email in the login field, request a link to change the code and follow the instructions. If you have no access to either your old phone or email, contact support agents directly.

Send to [email protected] a letter describing the problem. Provide a link to the page, details that you remember, and try to prove that the profile belongs to you. It takes 3-4 days for consideration.

Password recovery if the number of requests has been exceeded

Sometimes the system already displays a request error message after the first request due to exceeding the limit. This happens due to server overload or frequent attempts to change the password by hackers - the ability to reset the combination is limited for 24 hours. You can still use any of the listed methods recovery, but later. Try:

log in at a different time of day - perhaps the load on the network led to failures;
change IP - go online from the nearest Internet cafe or use a VPN;
honestly wait for unlocking and try again.

What should you do if you enter the correct password, but it says an error?

Most often, problems with logging in arise due to errors in the password: characters were mixed up, the wrong case was used, or a typo was used. It’s easier to write the code in a notepad, where the characters are not encrypted with asterisks, copy and paste. But if you are sure of the correct spelling:

refresh the page. When trying to log into a remote profile for the first time, a credentials error occurs. But once you refresh the page, you will be logged into your account;
come back later. The source of the problem may well be problems within the social network.

Every day, thousands of VK users are faced with the problem of accessing their profiles. Their social network pages are hacked, blocked, deleted. To correct the situation, it is often enough to enter the verification code sent via SMS. But what if mobile number Is it unavailable for some reason, or has the attacker already changed it? Let's consider both situations in more detail.

SIM card recovery

The easiest way to return a page on a social network is to restore the SIM card. If the number was registered to you or your friend/relative, contact the communication salon for help. Don't forget to bring your passport so that the mobile operator employee can easily identify you.

Note! If a SIM card was purchased in one region, and you try to restore it while in another, the operator may refuse to provide you with the service. In this case, you can either go to the issuing region yourself or order courier delivery.

Instructions for restoring access to the page without a phone number

If the page was stolen by an attacker (who changed the number associated with it), or for some reason it was not possible to restore the SIM card, use one of the methods suggested below

Option #1. Create a request for restoration

Let's move on link.
In the window that opens, indicate the address of the page to which access has been lost, and click “Next.”
We check that the correct profile is displayed. If not, we look for it through the search.
We enter the phone number to which you have access, and to which the operator will send an SMS notification.
Click “Next” and fill out the form provided.
We send the application and wait for the specialist’s decision.

The main disadvantage of the described method is that it can only be used by those who have clear photographs on the page by which the user can be clearly identified. All other requests receive standard replies.

Option #2. We contact those. support

To quickly go to the application creation page, you can use direct link or do the following:

We go to VKontakte from another page (you can create a new one, you can ask a friend for help).
Go to the “Help” section (in the 2018 design it was removed in the drop-down list under the avatar in the right top corner pages).
In the window that opens, type “How to ask a question in Support?”, and then “This does not solve my problem.”
A list of three items appears, in which we are interested in the last one, “I still have questions,” and then “Ask a question.”

The good thing about this method is that you can leave a request, even for those whose page was initially fake. They will answer you one way or another, although (in case of a positive decision) they may forcibly change the contact information to one that corresponds to reality.

Let’s say right away that the described method only works for those pages where the user’s real data is indicated and there are his photographs. If you have lost access to the “fake” page, go straight to the last paragraph.

So, to restore access to the page:

Describe the problem in as much detail as possible.
Enter your details.
Please include a recent photograph in the background of your application.
If there have been changes on the page (photos have been deleted) or some information is outdated (you changed your last name, but left the same one on the page), do not forget to mention this in the description.

As a rule, this information is enough, but sometimes the consultant requests a scan of a passport or other document to clarify controversial issues.

What to do if the photo is uploaded in poor quality

One of the main weak points mobile application VKontakte - uploading images. The quality is cut so much that it’s not very good initially good photo I can't make out anything at all. So that when contacting technical support, this fact does not work against you, do the following:

Click on the gear icon.
Open the “Basic” tab.
Find the “Media” section and disable the “Compress sent photos” function.

If you encounter a similar problem while working in a browser, follow these recommendations:

Open the photo in Photoshop.
Sequentially click “File” - “Save for WEB”.
In the window that opens, set the settings as in the screenshot and click “done”.

It is better to upload an image to VKontakte as a document, or by manual dragging (since the standard uploader also reduces the quality).

Why was my application rejected? What to do in this case

Those. support does not always resolve the situation to the benefit of the person contacted. Often applications are rejected for the following reasons:

There are no photographs on the page that can clearly identify its owner.

If all your photos are in the “Saved” / “Photos from the Wall” album, or you have not uploaded them to your profile, specialists will not be able to verify that the request came from the profile owner (even if there is a passport scan).

What to do: Attach to your application a photo of yourself in the background of the appeal and links to photos in your friends’ albums where the page is tagged. Emphasize that the marks were made before you lost access to the page.

The information provided on the page is not enough to identify the user

By not filling out your profile completely, you risk getting into a situation where it will be impossible to unambiguously link this profile to your page. Just your first and last name will clearly not be enough, since the owner of the page may turn out to be your full relative.

What to do: if the refusal occurred precisely for this reason, send the consultant scans of documents confirming the information on the page. For example, if a school is indicated and the year of its graduation is a certificate, the first place of work is a scan of a work record book, etc.

The information provided on the page is not true

Many users hide their real names and surnames, preferring to use pseudonyms. Therefore, if you are known on a social network as “Abvgdeyka Abvgdeykovna,” it will be difficult to prove your rights to the page.

What to do: In most cases, such applications are rejected by default. However, you can try to convince the technical employee. support, indicating some facts that no one except the true owner of the page could know. For example, write the names of people included in the list of hidden friends, mention the content hidden albums, list with whom correspondence was conducted on any of the days or something else.

Losing your login and password for your VKontakte page is a common problem. Without them, you will not be able to re-enter your profile if you have completely left it (see).

Now I will show you how the standard login and password recovery tool works. We will also look at useful features that can be used for these purposes.

So, what should you do if you forgot your login and password in contact?.

Introduction

Let's repeat it again.

VK login is the username used to log into the site (see). This could be your phone (see), or email address (see).

Password is a unique combination of letters, numbers or special characters.

What to do if you forgot your password in contact

Let's consider a situation where you cannot remember the password for your page.

We go to the main page:

Login
Email
Telephone

This is necessary in order to identify our page. After this, click the “Next” button.

If the data provided is correct, then VK will find our page and show it to us, indicating our full name and avatar. If everything is correct, press the button "Yes, this is the right page".

After this, a message will be sent to the phone number linked to the page. special code. You will need to enter it into the form and click the button "Change password".

After this, you will need to come up with a new password (see), and enter it into the form.

How to recover a password in a contact without a phone

If for some reason you cannot use the access restoration function via your phone, then you should proceed as follows.

Let's go back a little to the form for entering a code from an SMS message. Here we click the link from the bottom menu - “Click here”.

On the next page you need to fill out the form in as much detail as possible. Enter all your data so that the Vkontakte administration can accurately determine that you are the owner of the specified page.

After you fill out the form, click the button "Send request". Now you need to wait for a response from the support service (see).

If you forgot your VKontakte login

First, I recommend that you try standard data. We have determined that this can only be a phone or email address. Surely there are not many of them at your disposal. If you still can’t remember, do the following.

We find our page and copy its id (see). The easiest way to do this is to ask any friend to visit your page, having first found it in your friends list.