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Why is Skype not connecting to the network. Skype failed to connect

Few programs for communicating via the Internet cause so many fair reproaches and complaints as Skype. But, although in most cases reproaches are justified, sometimes they are associated with a simple inability to handle software and its settings (unfortunately, such skills are not taught to us from school, as in other countries). Here is one of the typical situations after the update, or the program refuses to connect to the network, gives something about a connection error, and generally does not respond to any complex manipulations with the mouse and keyboard. What to do? How to connect with skype? What are the reasons for it to work? Maybe you should change Skype settings?

Reason one: wrong skype settings

Setting up a Skype connection to the Internet is not so difficult. The Skype program has a clear interface, at least for me personally. Therefore, when I encountered such a problem after , I had to do the following:

Open skype.
Find the Tools tab at the top of the window that opens and click on it.
Next, select Skype - settings, and click advanced.
In the window that appears, click on the connection column and set the settings, as shown in the figure (so as not to have to think for a long time, I circled the necessary ones).

Attention! Don't forget to clear the checkbox next to "Should use ports for additional incoming connections". This is an extremely important setting that affects the fact that the video does not freeze during a call!

Reason two: “impudent antivirus” blocks Skype

Designed to prevent malicious programs from entering your computer system or preventing their activities with files and folders. Therefore, after installation, it practically gains administrator rights on your computer. Some, begin to behave so independently that for installation of any new program you have to temporarily disable your antivirus software. If the settings are correct and there is still no connection to Skype and the Internet, try the following:

Temporarily stop your antivirus activity. You will need to not just close it, but actually exit the program in such a way that it stops working.
If this does not help, make sure that in the installed firewall, in the settings, exceptions are set regarding blocking Skype. Better yet, if you already have a reliable antivirus installed and disable it completely. Moreover, even Microsoft developers believe that their firewall is clearly not one of the best. If the problem is resolved and the settings are set correctly, you can heat a cup of tea and continue to chat with friends on Skype.

Carefully! You can set the settings in the antivirus correctly so that it can cooperate with Skype on your own. For users who have some computer skills, this is usually not too difficult. For beginners, it is better to turn to more experienced colleagues for help.

Reason three: the new owner of Skype

After Skype got a new owner, connection problems began to complain much more often. This is mainly due to the fact that older versions of the program cannot work with Windows 7.8 and beyond. Solving this problem is simple, just update Skype. To do this, you may need to remove installed version and install Skype 6.16, 6.18 or 6.20. They eliminated conflicts due to operating system and set more modern and accurate settings.

And the last. Make sure that you yourself do not disconnect Skype from the connection by setting the network status to "offline". It blocks the possibility of talking and receiving messages, and in cases with older people (and, as experience shows, not only with them), it can really take place. In the settings Skype is better to put "online" or "invisible".

You can make the necessary settings in Skype yourself, the main thing is to use the attached instructions.

Internet messenger Skype is the most popular program to communicate with users on the network. With it, you can make voice and audio calls, exchange text messages and files, organize online conferences and even call landlines and mobile phones. The main advantages of this program are free, simple and high level security.

But even such a reliable and high-quality tool as Skype cannot guarantee that at some point it will not fail. Messenger malfunctions are not so common, but they still occur. One of the most common is failure of network connections. An error appears that when you enter Skype, he writes that the connection could not be established.

The causes of the problem may be different, related both to global network settings, and with the program itself, which happens much more often. At the same time, Skype usually does not connect to the Internet, although the Internet is available, and other programs using it connect perfectly to it. Let's see why Skype sometimes writes "Could not establish a connection", and what can and should be done in order to restore its normal operation. Let's move from simple to complex.

Temporary unavailability of the service

Unlikely, but it could be that your ISP, network administrator (on corporate computers), or even your own firewall is blocking access to Skype domains. Then it is not surprising that the user cannot log into Skype. To rule out this possibility, go to Internet Explorer(!) to the page www.skaip.su/proverit-dostup-k-skaypu and click the "Check" button. The status of all servers should be "Connection Successfully".

If at least one of the servers failed to establish a connection, this will indicate one of the three above reasons.

If the firewall (how to check it will be discussed below) is all right, and Skype still cannot establish a connection, contact your system administrator or contact your ISP support. We also recommend checking the operability of the Skype servers themselves on the page www.skaip.su/status-serverov-skayp. Servers must have the status "Working", in otherwise You have to wait until the technicians fix the problem.

Outdated version of Skype

By default, Skype is updated automatically and this is important, since the correct operation of the messenger on local computer directly depends on server services.

If you are using an older version, at some point the program will not be able to connect to the remote host, and you will get the error described above. It is not difficult to determine the version you are using, you just need to select from the main menu Help - About Skype.

You can also check availability there. new version applications.

If your messenger is outdated, go to the official website of the developer and download current version. Close the non-working program and run the web installer. Will be downloaded to PC latest version and installed immediately, while the old version will be deleted. In case of problems with the installation, it is recommended to completely uninstall Skype, including the user directory %userprofile%/AppData/Roaming/Skype, then clean the registry with CCleaner or another similar tool.

Note: Skype folder, more precisely the main.db file in the directory AppData/Username, contains the history of correspondence. If you don't want to lose it, create it just in case backup, but in general, to begin with, try to limit yourself to deleting the shared.lck and shared.xml files.

Outdated version of Internet Explorer

Since Skype desktop uses MSIE components, the connection error may be related to Internet browser explorer. It is noted that in some cases Skype does not work and writes "check your Internet connection" in Windows with the sixth and seventh versions of IE. For a successful connection, at least the eighth version of the regular browser must be installed in the system. Update the built-in browser to version 8 or the latest version available for your OS.

Resetting IE settings doesn't hurt either. To do this, open its properties (via the classic control panel or by pressing Alt and selecting Service - Browser Options).

Next, switch in the window that opens to the "Advanced" tab and click "Reset". Before resetting, we recommend that you check if the checkboxes SSL 2.0, SSL 3.0, TLS 1.1, TLS 1.2, TLS 1.0 are checked in the same tab. If not, install the birds, restart the browser and check the operation of Skype.

Firewall or antivirus blocking

If you are using a built-in or third-party firewall, try temporarily disabling it.

Restoring the connection will indicate that Skype is blocked by a firewall. Disabling this protection completely for the sake of Skype alone is not the most best idea, but you can create a separate rule for the messenger that allows incoming and outgoing connections. You should also check if you have access to Skype in the settings for allowing applications and components to interact.

At the same time, it is worth checking the “loyalty” of your antivirus to Skype and, if necessary, whitelisting the application.

The action of viruses and changing the HOSTS file

The cause of the problem may be a banal virus that rewrote the contents HOSTS file. Thoroughly scan your system antivirus program, check if there are "left" servers in the specified file. The HOSTS file is located at C:/Windows/System32/drivers/etc, you can open the file itself with any text editor.

By default, the contents of this file should look like the one shown in the screenshot.

If any addresses are written at the bottom, delete them.

Ports and proxies

If you are using IP address spoofing programs on your PC, temporarily disable them or create (if available) an exception. Users who have previously configured a messenger connection through a proxy should check the validity of the IP address and port. Skype will not work and the connection will fail if the port is blocked or has low bandwidth. We remind you that the proxy settings are changed on the "Connection" tab in advanced settings applications.

For the messenger to work correctly, ports 80, 443, 3478-3481 UPD and 49152-65535 UPD+TCP must be open on the computer. Check them in any online port scanner, for example, 2ip.ru/check-port and if any of these ports is closed, open it by creating a separate rule for it or a group in the firewall.

Curiously, some users reported that the connection was restored when they unchecked the boxes to allow the use of ports 80, 443 and the upnp protocol. Try this option too.

Router settings

Misconfiguration of the router is another reason for the message “Connection failed” to appear in Skype. Perhaps the ports are blocked in the network device. To enter the router settings, go to the browser at 192.168.0.1 or 192.168.1.1, the default login and password are admin/admin. In most routers, the subsection you need is called "Virtual Servers", but there may be another name. For example, in D-Link it is "Firewall".

Virtual servers or VPS are special service, simulating the operation of a real physical server. On the separate computer it provides full and independent control over local network and can be used as part of setting various restrictions, for example, parental controls. In theory, the "Virtual Servers" subsection should be empty. If there are already settings there, try to find out who made them and for what purpose. Perhaps you yourself ordered this service from your provider and forgot about it.

Pay attention to the parameter "External port (end)". Let's say it's 49650.

So, this value must be specified in additional Skype settings on the "Connection" tab, namely "Use port [number] for incoming connections".

If the "Virtual Servers" subsection is empty, you can create your own VPS to fix the Skype connection error. In this case, we take the values for the start and end external ports from the range 3478-3481 UPD and 49152-65535 UPD+TCP. Select the appropriate protocol.

Maybe it will be interesting

Above, we examined the main causes of problems and learned what to do if Skype writes "Could not establish a connection." For the most part, the suggested tips were for the desktop and portable versions of the messenger, but this program also has a web version that can be used in IE, Chrome and Firefox. It is available at web.skype.com. In general, the web version duplicates the functions of the desktop one, but for it to work correctly, you need to install a plug-in. You will be prompted to set it when making the first incoming or outgoing call. If you have Windows 8.1 or 10, do not forget about the universal version of the messenger.

How often do users encounter this problem when trying to access Skype to communicate: "Could not establish a connection"! Especially recently, when manufacturers disable the ability to work with older versions of software, this problem has become a concern for many users.

Why can't Skype connect?

If, when trying to log into your account in Skype, it turns out that for reasons unknown so far, the program cannot connect to the server, the most difficult thing is to figure out the reasons for this, because otherwise it will not work to enter the program.

The global and main reason is the failure to receive a response from the server. This means that when you register in the Skype system, Skype sends a corresponding request with information about the entered login and password to the server to receive an answer to the question: “Is there such a user and did he enter his password correctly?” If such a connection breaks or your device simply could not establish a connection, a similar error pops up.

Reasons why Skype does not start:

The device you are using has an older Skype version.
The program is not allowed (blocked) by an antivirus or firewall.
There was a problem with the Internet (connection was interrupted) or with the Internet settings.
Your ISP does not allow Skype to be used.
A critical error has occurred in the program.
Failures in the server of the official developer, where all user data is sent.
Virus programs, a malfunctioning operating system.
No internet connection.
Old data interferes with work.

To check this version, just go to any site in your Internet browser. If this option is confirmed, call the provider.

How to fix the connection when signing in to Skype?

All of these causes can appear one by one or act together. What to do if the connection is still not established?

Ways to establish a connection:
1. To solve the first problem with old version programs need to download the latest available. To do this, go to the official Skype website (skype.com) and download it for free.

2. If you are using the program from a computer and you have a new antivirus, check if it is blocking your program. Disable protection for a while and try to log in again.

When blocked by a firewall - the built-in defender of Windows - turning it off will also help determine this.

To do this, go to the "Control Panel", then - "Windows Firewall" ("Firewall") - "Turn the firewall on or off" - "Turn off Windows Firewall".

3. If your browser is Internet Explorer, try resetting its settings. You need to do it like this:

Close all programs, files and folders.
Launch your browser.
Press the "Alt" key on your keyboard.
Select "Tools" from the menu bar.
Find "Internet Options".
In the "Advanced" tab, click the "Reset" button.
Check the box "Remove Personal settings” and press reset again.

4. If you use Skype not at home, but at the office, at the enterprise, be aware that IT specialists may, as part of company policy, limit the ability of their employees to use some applications that are not related to work. This program is often among them. Here you have no right to change anything except work.

You can also check for usage restrictions (whether from your employer or your firewall) using this link: http://www.skaip.su/proverit-dostup-k-skaypu. Here you can find out if the program can log in. Even if nothing works from that site, the problem is not closed access. If you have access to at least one of the servers, the problem is not in this area.

5. If there is a suspicion that the program still failed, critical error, turn off the device, restart it and try again. If it does not work, reinstall the messenger.

6. In case of problems with the server of developers and owners of Skype, you can find out only by checking all the previous options for possible breakdowns. However, there are some third party services, which will help to carry out such a check. Here is one of them: http://www.skaip.su/status-serverov-skayp. By visiting this link, you can check the health of the servers and finally understand what the problem is and why the connection could not be established. If such information is confirmed, you will not be able to do anything until the program servers are fixed.

7. Another solution may be to delete these files: "%appdata%\Skype\shared.lck" or "%appdata%\Skype\shared.xml". This will help if some files are corrupted (such as configuration files or databases). These objects are located in the folder with the installed program. In most cases, it is located in the directory with program files on disk C.

8. If time is critically short and there is no way to check each of the versions possible errors, just use the browser program at this link: https://web.skype.com/.

9. If the problem is the invasion of viruses, clean everything good antivirus.

10. If the operating system does not work properly, you will have to reinstall it.

11. There is also a possibility that the computer writes about the impossibility of logging in when your Internet router is not configured correctly or the settings have gone wrong. Why this happened is not clear, but you can try to do a reconfiguration. To do this, go to any browser except Opera and enter your address in the address bar (it is written in the documents for the router or on the device itself).

Enter your username and password, click "login". Next, you need to find the items "Firewall" - "Virtual servers" and click "Add" (the names of the items may be slightly different for different routers). Next, you will need to enter a name - "Skype" or any other. And in the "External" port field, you need to enter the number of the new port, for example, 4960. Save the entered data by clicking on the appropriate button (for example, "change", "save" or "OK").

Open Skype, menu "Tools", sub-item "Connection problems". In the port usage field, write the port previously specified in the router settings.

In this case, enter "4960". After saving the new settings, try to enter the program again.

12. If the problem is a pile of old data that prevents the program from working, you need to clean it up HDD. For this:

Go to Start.
Click "Run" or instead of both items, you can press the key combination "Win + R".
Next, in the window that appeared, enter "% appdata% \ skype".
When the computer shows the found results, delete all files from the found folder. It is usually called "Skype" and is located in the "Roaming" folder, and this folder, in turn, is in "AppData" ("Application Data").

If you do not want to delete all the files, you can cut only this “shared” one.

Exit Skype: click in the tray icon and then - "Exit" or "Exit".
Make sure you get out. To do this, you need to open Task Manager or Task Manager and see if Skype.exe is in the processes. If the process is active, end it.
In the folder on the "Programm Files" drive, find the "Skype" folder and create a shortcut to the "Skype.exe" file on the desktop.
Right-click on the created shortcut and select "Properties" - "Shortcut" tab.
After the text opposite the word "Shortcut" the path will be indicated in quotation marks. After them write "/legacylogin".
Click "OK" and go through this shortcut.

If you use the Linux operating system, one of its versions - OpenSUSE, Skype also often does not connect. The solution is the same as in other cases. Update to the latest should help. available version.

How to uninstall a program

If you still decide to try to uninstall Skype, you can do this through the "Control Panel" - "Uninstall Programs", but better - using special utilities. For example, Ccleaner or Revo Uninstaller.

When using these programs, you will be sure that there will be no residual files on your computer after "farewell" to Skype. Just download one of the above utilities. Next, you need to install it, like any other program. Next, you will need to run a check, analysis or cleaning directly and wait a bit. Only after that you can start installing the new version of Skype.

How to install a new program

Anyone can install Skype after uninstalling its previous version. To do this, you just need to go to the official website of the company or immediately follow this link: www.skype.com/ru/download-skype/skype-for-windows/.

This process won't take long, and it's completely free. Further, everything is simple. Find the fully downloaded file in the downloads and run it by double-clicking on it - the installation will begin. Don't forget to put Russian.

The same can be done by going to "Help" in the Skype window, and then selecting "About Skype". There you can see the versions.

In the window that opens, you need to find the year of the version of the program that you have installed. If the year is not current, the version is out of date.

Unfortunately, not always workable on specific device is the latest version. So if you fail, download another one. According to user reviews, today this one is successful on the Internet - “7.14.0.106”.

How to clean from viruses

Any workable antivirus program can usually clean the device from viruses. Of the latest recommended free utilities allocate Dr.WebCureit.

After downloading from the official free resource, launch the installer (click on the executable file "...exe") with a double click and start working after the process is completed. When opening a new program, click the "Start Check" button.

To get rid of the problem with access to a well-known messenger, you will have to check the possibility of problems one by one, since it will not work to say for sure right away what exactly the snag is.

Today we will deal with another Skype program error, namely, why Skype cannot establish a connection. As it turned out, given error arises for many, yesterday it also arose for me, so I decided to write how I got rid of it and what other ways are there besides the one I used.

I couldn’t access Skype from either my tablet or phone or laptop, so the problem was clearly not in the operating system settings Windows systems or Android, I did not touch the settings of the router. In this regard, I had an idea in my head that it could be some kind of problem with my Internet provider or directly on the Skype server. It would have been possible to wait a day or two, but I needed to enter the program quickly, so I decided to look for ways to solve it and found it.

Fix connection error through shortcut properties

This method helped me, so I'll start with it. The first thing we need to do is exit the Skype program. Right-click on the Skype icon in the startup panel and select the "Exit Skype" item from the drop-down menu:

We find the location of the Skype folder called AppData. To do this, we call the "Run" window using the Win + R command. In the window that opens, write the command %APPDATA%\Skype. And click on "OK".

Delete the file shared. There is another one there - Shared.lck, we do not touch it.

Now start Skype again.

After starting, we exit Skype again and check that it is not in the running processes. To do this, right-click on the taskbar and select "Start Task Manager" from the drop-down menu:

In the task manager, view the running processes and see if Skype is among them. If yes, then complete.

Now after that we need to create a shortcut on the desktop from Skype. We go to the folder where you installed the program, usually it is:

C:\Program Files\Skype\Phone

We click on the Skype.exe file with the right mouse button and send it to the desktop, thus making a shortcut:

Right-click on the shortcut and select "Properties" from the drop-down menu

In the properties, go to the "Shortcut" tab and pay attention to the line "Object". There is a path to installed program. We need to add /legacylogin at the end with a space.

Apply the changes made to the label.

Now we are trying to enter Skype through this shortcut. Authorization should have been successful. I hope you succeeded, but I will still offer a few more ways to solve the problem.

We solve the problem of an unestablished connection through the settings of the router

This method is for more advanced users. After all, there are a whole bunch of router models and I am simply not able to describe this method for everyone. In a nutshell, I’ll say it and show it on a couple of screenshots.

I have Dlink Dir-650. I go to settings. To do this, I write the address 192.168.0.1 in the browser. A window pops up in which you need to enter the username and password from the router.

Now in the settings you need to find the item "Firewall - Virtual Servers":

We write the values of the external and internal port, as shown in the screenshot and give a name to our virtual server, skype.

We create a server.

On this, we are done with the router settings. Let's move on to skype program. Click "Tools - Connection problems ..."

Everything, now we try to connect.

Reasons for the error

After entering the login and password, these data are sent to the server for verification. After confirming the data, the server informs the program on the computer that the data is valid and authentication has been completed. If a connection error occurs, it means that the program cannot synchronize with the server and does not allow the user to access the network.

Among the reasons for the lack of connection, there are the following:

The version is outdated and out of date.
The program is being blocked by the Windows firewall.
The computer is not connected to the network.
The provider has blocked the work of Skype.
The application server is not responding.
The program has crashed.

Debugg

I will analyze the cases in which a malfunction occurs in Skype.

Internet connection check

The first thing to do if Skype failed to establish a connection is to check your network connections. Launch any browser and try to visit any site. In the absence of the Internet, we see a corresponding message.

Checking the program version

Microsoft regularly releases updates for their product. The company is interested in ensuring that users use only new versions of the product. Therefore, older versions are unstable and often fail. Information about the relevance of the version is available in the "Help" section. In the pop-up window, click "About Skype".

In addition to the version, the manufacturer indicates the year the update was released. Versions released last year are considered out of date.

The update is made through the official website. We go to Skype.com and click "Download".

Disabling the firewall

Another reason why Skype writes "Could not establish a connection" - windows lock. Firewall is a standard protection that is present in all Windows versions. It blocks suspicious activity from the network. Firewall - useful application, but his work also affects the stability useful programs and applications. In particular, it can cause crashes in Skype. To check the effect of the firewall on the software, you need to temporarily disable it:

You can do this through the "Control Panel" by selecting "System and Security".
In the new window, select "Windows Firewall".
And then Turn the firewall on or off.
Disable protection, and save the settings by pressing the "OK" key.
After that, restart the program. If the problem is not solved, its roots are probably in the work of the antivirus.

Disable antivirus

The antivirus has a list of programs that it blocks, or prohibits access to the Internet through them. Skype sometimes falls into their number. If this happens, add the program to the antivirus exclusion list, and network access will be restored.

Router settings

Skype crashes are caused by a malfunctioning router. To eliminate this possibility, do the following:

Open your router settings. To do this, write in the address bar of the browser (for example, Google Chrome) 192.168.0.1 (or 192.168.1.1).
Go to "Virtual Servers".
In the "Description" field, enter the name of the program, enter 4960 in the "Port" field, specify the standard IP for the network, with a difference in the last cell (for example, 192.168.1.85) and click "Add".