No access to aliexpress. No access to aliexpress How to enter Aliexpress if access is denied
You saw an interesting product, clicked on the link ... but instead of the usual page, Ali gives a 404 error (a picture with four boxes and the inscription "Sorry, the page you requested was not found!"). This means that you will not be able to buy goods from this seller. Are we throwing out the white flag? Take your time - the same product can be easily found at another seller, and it's easier than you think.
At this point, an inexperienced AliExpress buyer will be indignant: “ Well, how am I going to find this crap? I don't even know the name! From the photo, right??».
Exactly! We find a product with Ali by the product picture.
Instruction:
1. We right-click on the picture of our product (in this case, this is a cool little thing - magnetic shoelaces for lazy people).
2. Choose an item Copy image URL(The information is for Chrome, but other popular browsers have a similar feature.)
3. Go to Google Image Search.
4. Click on the camera icon (“search by image”).
5. Copy the link to our picture into the line.
6. We look at the results of the search results and look for a product from AliExpress. If the results do not suit us, we add the word AliExpress to the search bar. Ideally, you should look for a page with search results for Ali himself - all offers from sellers are listed there.
Useful article: How to check a seller from AliExpress (using the example of buying an iPhone 6 for 22 thousand rubles).
AliExpress, unfortunately, is able not only to please with good goods, but also to upset. And it's not just about defective orders, quarrels with sellers and loss of money. One of possible problems in using the service - the banal inability to access it. Fortunately, there is a solution for every problem.
AliExpress is constantly evolving, because the structure and appearance sites are updated regularly. The variety of improvement options can be huge - from the banal addition of new product categories to catalogs to the optimization of the address structure. Especially in the latter version, users may encounter the fact that accessing the site using old links or bookmarks will lead to the old and non-working login page or to the site in general. Of course, the service will not work. A similar problem has already occurred several times when the creators of the service globally updated the site and the procedures for logging into accounts.
Solution
You should re-enter the site without using old links or bookmarks. You will need to enter the name of the site in the search engine, and then go to the output result.
Of course, after the update, Ali validates new addresses in search engines immediately, so there shouldn't be any problems. After the user is satisfied that the login is successful and the site is working, it can be bookmarked again. Also, problems can be radically avoided if you use a mobile application.
Reason 2: Temporary inoperability of the resource
AliExpress is a large international service, and millions of transactions are processed daily here. Of course, it's perfectly logical to assume that the site might simply crash due to an excessive number of requests. Roughly speaking, the site, for all its security and sophistication, may fall under the influx of buyers. Especially often this situation is observed during traditional sales, for example, on Black Friday.
It is also likely that a temporary disruption or complete shutdown service uptime during any major maintenance work. Very often, users are faced with the fact that there are no fields for entering a password and login on the authorization page. As a rule, this happens just during preventive maintenance.
Solution
To use the service later, especially if the reason is known (the same Christmas sale), trying again later can really make sense. If technical work is underway on the site, then users are notified about this. Although lately programmers are trying not to disable the site for this period.
As a rule, the Ali administration always meets users in the event of a service drop and compensates for the inconvenience. For example, if there was a dispute between the buyer and the seller during the process, then the response time for each party increases taking into account the time during which it was technically impossible to continue the disassembly.
Reason 3: Violation of login algorithms
Also technical possibility breakdown may lie in the fact that the service in this moment there is a problem with specific authorization methods. There can be many reasons - for example, technical work is underway to optimize the login option.
Most often, this problem occurs in cases where authorization occurs through social networks or via account Google. The problem can be on both sides - both Ali itself and the service through which the login takes place may not work.
Solution
There are two solutions in total. The first is to wait until the workers solve the problem themselves. This is best suited in cases where there is no urgent need to check something. For example, there is no dispute, the package obviously will not arrive in the near future, there is no important dialogue with the supplier, and so on.
The second solution is to simply use a different login method.
It is best if the user has foreseen this problem and connected my account to different networks and services and can perform authorization by any method. More often than not, one of them still works.
Reason 4: ISP problem
It is likely that the problem with logging into the site can be caused by problems with the Internet. There are cases when the provider blocked access to the AliExpress website, or incorrectly processed requests. Also, the trouble may be more global - the Internet may not work at all.
Solution
The very first and simplest thing is to check the performance of the Internet connection. To do this, try to use other sites. In case of problems, it is worth trying to restart the connection or contact the provider.
If only AliExpress and related addresses do not work (for example, direct links to products), then first you need to try proxy or VPN. For this there is a large number of browser plugins. Anonymizing the connection and forwarding IP to other countries can help you connect to the site.
Another option is to call your ISP and ask them to sort out the problem. Ali is not a criminal network, so today little is known of Internet service providers who would intentionally block a resource. If there is a problem, then it is most likely a network error or technical work.
Reason 5: Lost account
It is not uncommon for a scenario to develop when a user's account was simply hacked and their login information was changed.
Also, the problem may be that the account is not available for completely legal reasons. The first is that the user himself deleted his profile. The second is that the user was blocked for violating the rules for using the service.
Solution
In this case, do not hesitate. First you need to check your computer for viruses, which just could have stolen personal data. Further password recovery attempts without this step are meaningless, as malware can again steal data.
After successfully entering the site, it is worth assessing the damage. First, you need to check the specified address, recent orders (whether the delivery address has changed in them), and so on. It would be best to contact support and ask for details of the actions and changes on the account for the period of time when the user lost access.
In the event that the account was blocked due to a violation of the rules or the will of the user himself, then you need to renew it register.
Reason 6: User software violations
In the end, the problems may be in the computer of the user himself. The options in this case are:
- Virus activity. Some of them may redirect to fake versions of AliExpress in order to steal personal data and Money user.
Solution option - a comprehensive check of the computer antivirus programs. For example, you can use Dr.Web CureIt!
- On the contrary, the activity of antiviruses. It was reported that in some cases disabling Kaspersky Anti-Virus helped solve the problem.
Solution: try temporarily disable the antivirus program.
- Incorrect work of software for connecting to the Internet. Relevant for users of computer modems to connect to wireless networks- for example, the use of 3G from MTS.
Solution - try restarting the computer and reinstalling the program to connect, update drivers modem.
- Poor computer performance. In view of this, the browser may not open any site at all, not to mention AliExpress.
Solution: close all unnecessary programs, games and processes through "Task Manager", clean the system of debris, restart the computer.
Mobile app
Separately, it should be said about the problems of logging into your account using the official mobile application AliExpress. There are three most likely reasons for this:
- First, the application may need to be updated. This problem is especially pronounced if the update is critical. The solution is to simply update the app.
- Secondly, the problems may lie in the very mobile device. Rebooting your phone or tablet is usually enough to solve it.
- Thirdly, there may be problems with the Internet on a mobile device. You should either reconnect to the network, or select the strongest signal source, or, again, try to restart the device.
As you can see, many AliExpress service performance issues are temporary or easily fixable. The only way a problem could have a critical impact on something would be when the user needs to use the site urgently, for example, when there is an open dispute or an order discussion with the seller. In such situations, it is better not to be nervous and be patient - the problem rarely closes access to the site for a long time, if you approach its solution constructively.
There may be problems with paying for the goods, today we will take a closer look at what may cause various errors on the Aliexpress website, because this can happen for a number of reasons. Thanks to the error code, you can find out what the error means, below we will understand in detail what the error codes on the Aliexpress website mean. Typical error codes associated with the payment of goods begin with IPAY_RS_10001_ХХХХ.
Error codes on Aliexpress (errors when paying for an order on the Aliexpress website)
Error Code: IPAY_RS_10001_2606- The card has been rejected by your bank. Check if your card is valid or use another payment method.Solution: Check the correctness of the entered data, if the error pops up again, contact your bank (call your bank).
In general, the IPAY RS 10001 2618 error is one of the most common errors on Aliexpress, because every 5 minutes 1000 orders are placed on the site, and at rush hour this figure is many times higher, so the payment system is overloaded.
Error code: IPAY_RS_10001_2616- not enough money
Solution: you need to replenish your Visa / MasterCard card account or WebMoney, Yandex.Money (yandex.money), Qiwi (Qiwi wallet) electronic wallets or pay for the goods through a bank by selecting the Bank Transfer payment option.
Error code: IPAY_RS_10001_2618- Sorry, the payment was not completed. Reason: The operation is not allowed by the bank. (Error code: IPAY_RS_10001_2618) Recommendation: Please make sure you are using a valid card. If the problem persists, contact the bank or agency that issued the card. Or use another payment method.
Solution: this situation often arises when paying with Visa Electron or Maestro cards, the only way out of the situation is to call your bank (the phone number is on the back of the card) and find out if it is possible to pay for purchases on the Internet and ask to enable this function / service. As for Maestro cards, they differ from Visa / MasterCard cards and not all goods can be paid for with such a card, so if you have a Maestro card, we recommend getting an additional Visa / Mastercard card and do not forget to tell the bank employee that the card is needed You to pay for purchases in online stores online.
Error code: PAY_RS_10001_2621- Payment declined
Solution: Make sure you are using the correct card to pay or contact your bank. Usually, you can pay on Aliexpress with Visa and Mastercard cards, and before paying, you need to select the correct type of card in the payment menu on the Aliexpress website. Sometimes, for example, in the hands of a Mastercard card, and when buying, buyers often confuse and choose regular card Visa, so be careful.
Error code: PAY_RS_10001_2626- order amount exceeds limit/limit
Solution: check your limit for the chosen payment method, usually limits can be set by your bank for Visa / Mastercard cards (you need to call your bank and increase the limit, the phone number is usually located on the back of the card and is indicated in small print). If everything was done correctly, try paying again or try another card or another payment method.
Error Code: IPAY_RS_10001_2903- The order amount exceeds the allowable card payment limit.
Solution: on the back of your card, there is a phone number of your bank, tech. support works around the clock in banks and your problem will be solved in 5 minutes, just tell them to increase the limit on payments from the card. This happens if you want to buy something expensive, sometimes the ATM withdrawal limit is 1000 rubles, hryvnia, tenge, dollars or euros, and the default limit for payments on the Internet can be much lower, usually this is done for your own safety.
Error code: IPAY_RS_10001_2906- Sorry, the payment was not completed. Reason: The system is temporarily unavailable. (Error code: IPAY_RS_10001_2906) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.
Solution: This error usually occurs when paying for an order with a Visa or MasterCard plastic card, sometimes when paying with a Qiwi wallet. The fact is that all payments and cash transactions on Aliexpress are serviced by the Alipay payment system, which belongs to the Alibaba Group, which includes the Aliexpress online store.
We specifically wrote a request to AliPay, and we were told that the Visa and MasterCard payment server in the Alipay system is not always stable and sometimes payment with plastic cards cannot always be completed successfully, sometimes this is due to system load, system updates or technical work in Alipay payment service.
So what to do in this case, we recommend that you try to make a re-order or a completely new order from the product page by clicking the BUY button. You can also try using a different browser, pay with another card, change the quantity of goods or try to buy from another seller. Well, if that didn’t help either, try paying for the order later or use another payment method (Webmoney, Yandex.Money, Qiwi wallet, Bank transfer / payment through a bank or using Western Union).
Error code: IPAY_RS_10001_2911- Too many transactions in a short period of time or suspicion of fraudulent transactions. The payment was declined by your bank.
Solution: If your card is not stolen, then perhaps you used an ATM several times that day or paid for something several times on the Internet. Some banks have default limits on the number of transactions per day or a limit on the amount per day. In general, call your bank and they will sort everything out in 5 minutes, those. bank support works around the clock, the contact number is on the back of your card, they have all the information about the rejected transactions, so just briefly tell us what you did and what you are going to do (for example: I want to buy something on the Internet, errors appear and you can’t pay )
Error code: IPAY_RS_10001_2917- Failed to pay for the order. Reason: Contact your card issuer.
Solution: You need to call your bank and ask to turn on the possibility of paying online on the Internet.
Error code: IPAY_RS_10001_3007- The card number you provided is invalid. (Error code: IPAY_RS_10001_3007) Suggestion: Please make sure you pay with a valid credit card. If the problem persists, please try again using another form of payment or contact the bank or agency that issued your card.
Solution: Check the validity period of the card, as well as the entered numbers from the card, first and last name (entered in Latin letters). If this does not help, there is a phone number of your bank on the back of the card, usually the support service is available around the clock.
Error code: IPAY_RS_10001_3010 Security code is incorrect.
Solution: Check the entered security code (CCV2 code), it is located on the back of the card where the signature is and consists of 3 digits, enter it in the appropriate field when filling in the data and try again. If this code is not on your card, call your bank (your bank's phone number is on the back of your card) and ask if you can pay for goods via the Internet and what you need to enter instead of the CCV2 code.
Error code: IPAY_RS_10001_3012 Money ain't enough (Not enough money)
Solution: Make sure you have money on your Visa/masterCard, you can also try using another card with money to pay. If it doesn’t help, use another payment method or replenish your account on your card or replenish your account in your electronic money (WM, Yad, Qiwi), also do not forget that you can pay through a bank or Western Union.
Error code: IPAY_RS_10001_3017 The card issuer does not allow this operation
Solution: Make sure you are using the correct Visa/MasterCard, also try contacting your bank. This error occurs if payment on the Internet is not available or if you use cards other than Visa / Mastercard, but cards like Maestro, American Express, etc.
Error Code: IPAY_RS_520000500 Sorry, payment failed. Cause The system is temporarily unavailable. (Error code: IPAY_RS_520000500) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.
Solution: try to pay later, the payment server or payment gateways may be overloaded, so the payment failed. Sometimes changing the browser helps, you can also try to pay with a card from another bank (if you have one).
Error code: IPAY_RS_7032: overloaded payment system jar
Solution: I called the bank, they said that because of the promotions on aliexpress (a large number of requests), the payment system at the bank that transfers money to aliexpress flew off and advised me to try to pay later.
Error code: IPAY_RS_7777 Sorry, we are temporarily unable to process your order. Reason: Sorry, the payment was not completed. The system is temporarily unavailable. Please try paying again. (Error code: IPAY_RS_7777)
Solution: This error often pops up when paying for an order through the Aliexpress Mobile application, try updating it or paying through a computer / laptop. If such an error popped up on your computer, you can try changing the browser or just wait and try to pay later. To continue placing an order, log in to the Aliexpress website and simply go to the My Orders section and your product will be there in the list marked as unpaid, click on it and you can try to pay again.
Such an error in 99% of cases pops up when the card cannot be authenticated, due to the fact that the possibility of paying with this card on the Internet is not connected, therefore the payment does not go through (there is your bank number on the back of the card, just call the bank and ask if there is Is it possible for your Visa/MasterCard/Maestro card to pay on the Internet.If not, then usually within 5 minutes everything will be connected and activated for you for free, after which you will be able to pay online without any errors in any online stores.This function is disabled for security reasons, so that the grandson does not take a card from his grandmother and does not buy for the entire pension, for example, VKontakte votes or some online games).
Often the IPAY_RS_7777 error is associated with Sberbank of the Russian Federation cards, when paying with a card, one-time SMS passwords are additionally required, but in order for them to come, you need to connect mobile banking, or rather register in the mobile banking system or get a list of one-time passwords at an ATM, there are similar nuances in others banks, just call the bank and your issue will be quickly resolved, below is a screenshot of this error on the computer (for some reason, in the mobile application, Aliexpress does not show and just writes an IPAY_RS_7777 error)
Error code: ISC_RS_5100102051- For security reasons this process can not be continued. If you are making a payment with your card and the page shows this error code, it means that your payment was rejected for security reasons and it is recommended to use other payment methods or a different card. (perhaps you have several cards and you pay for purchases from different cards or other people's cards, although sometimes payment with someone else's card goes without problems).
The Aliexpress security system regards your account or payment as unreliable, perhaps you are using a card that does not belong to you or the same card in different accounts, which aroused the suspicion of the Aliexpress security service.
The easiest way to get around the ISC_RS_5100102051 error is to use a different payment method or a different Visa/MasterCard.
Officially, in order to resume the possibility of paying with Visa / MasterCard cards, you need to write a letter to [email protected] with the subject "Aliexpress order verification", the following documents must be attached in the letter: If you used a personal card for the transaction, send a copy of your ID or passport, or if you used a corporate credit card (company card), you must also attach a copy of the business registration.
But that's not all, you also need to prove that this is your card, so in the letter you need to attach another copy (scan) of the credit card on both sides and make a copy of the bank statement where at least one payment on Aliexpress appears (you can take a screenshot of the screen from the online page banking). In principle, you can do without a bank statement, but this will be a weighty argument to prove that you are you. Information about this error has recently appeared on Alipay (the payment system that processes all payments from Aliexpress), here is the info: https://icshall.alipay.com/hall/cateQuestion.htm?categoryId=596&type=KNOWLEDGE_BASE&helpId=152&language=ru_RU
By the way, this error has recently been observed among buyers from the Crimea and when paying by any means, it is recommended in this case to wait and try to pay later, or when paying, specify a different region in the delivery address and MANDATORY write to the seller with a request to correct the region immediately after payment and agree, i.e. warn the seller that you will specify the wrong address BEFORE payment (when you change the region in the delivery address, the payment starts working and passes without problems, it is advisable to indicate neighboring regions such as Krasnodar, Moscow, ...).
It is better to pay through the site or from a computer, and not through a mobile application or mobile version Aliexpress (sometimes due to aliexpress apps for Android / iOS, errors pop up even when changing the region). You can also additionally try to pay through the English version of the Aliexpress website, in some cases it helps to get rid of errors when paying.
New information has appeared, the Chinese additionally calculate Crimeans by IP, so in addition to changing the region, use an anonymizer, proxy or services to change / change IP (there are thousands of such services in Google, it helps even if VK is blocked at work). So now no sanctions from Aliexpress are terrible).
They say that the failure is associated with an increase in the cost of delivery to the Crimea, and also due to the fact that electricity (light) is partially absent in the Crimea, which directly affects the delivery time. Aliexpress support promises that payment errors will disappear soon and this is a system failure.
Error code: ERR_EMPTY_RESPONSE- Occurs when you try to log in to the site.
Solution: solved by clearing the cache in the browser.
Error: Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order- duplicate orders.
Solution: perhaps the order has already been paid, try to go and see this information in the My Orders section, if the order is not paid, then you can try to click the pay button which will be next to the order.
Error: Your account is temporarily unavailable due to security reasons- Account blocked. Most likely you have not activated your account on Aliexpress, so your profile is blocked.
Solution: An account activation link is sent by email when registering on Aliexpress. The link is active for 3 days, after which the account is blocked. But do not worry, now Aliexpress has already removed these restrictions, just rummage through your mailbox and find the letter with account activation and follow the link indicated in the letter. If you couldn’t find the letter, then there are a couple more ways to activate your account on Aliexpress ..
If you manage to log in with your username and password, then go to the My Aliexpress section, then edit your profile, then click the edit button and only then you will see a button next to the email "click here to confirm" to resend the activation email, so you can confirm your address Email(e-mail). But if you don’t log into your account at all, then under the error message there will be a link with the inscription "Appeal for account reactivation", click on it, fill out the form and within 5 days you will receive a link to activate your account. Although easier new account register, though you will have to use a new email.
Error: Reason: An unknown error has occurred. Solution: Please try again later.- Unknown error
Solution: solved by reordering, this happens for various reasons, perhaps the session time has expired or just a glitch on Ali's website.
Error: Something went wrong. Please check your order history before trying to pay again. This will help you make sure you don't pay for the same item twice.
Solution: Usually, such a sign pops up if your orders already have this product marked "Awaiting payment", and you are trying to pay for the order through the product page. How to fix? Go to the "My orders" section, find this order there (usually it is in the first place) and click "pay" there. The fact is that if you get to the page with a choice of payment options, then the product is automatically saved in the "My orders" section, and if something went wrong, then you can pay for it only from my orders (although you can still delete the product from the My Orders section by clicking on the basket icon next to the order)
Error:
Can't access site
The DNS address of the icashier.alipay.com server could not be found.
DNS_PROBE_FINISHED_NXDOMAIN
this is DNS error server, there may be 2 reasons, it's either not updated on the side of your provider DNS records or temporary problems on the side DNS servers Aliexpress. As an option, try to log in from your phone or from another IP, or wait 1-24 hours.
Error: Error 404- the page was not found, the seller's product or store was deleted or does not exist
Solution: such an error occurs in several cases, most often when an error in writing a link, it also happens if the seller’s store is deleted, the product is deleted, or you just come across an outdated link.
If you, for example, bought a product, and the seller does not send the order for a long time, the parcel takes too long or the order protection time runs out and you want to contact the seller and when you go to the page with the seller's store you get an "error 404", then you can immediately open a dispute ( dispute), although you can try to write to the seller by clicking on the corresponding icon with the seller's name in the My Orders section next to the purchased item. In principle, it happens that the product is sold out and the seller can remove the product, then this is completely normal, but if the page with the seller’s store is deleted (the link looks like this: http://ru.aliexpress.com/store/1202215), then most likely it was the seller the scammer and the administration of Aliexpress will soon return the money you spent, although for peace of mind it’s better to open a dispute all the same.
How to buy goods on Aliexpress for a penny and save on purchases?
Do not forget that you need to buy correctly and wisely, so before buying, always check the seller using Aliexpress Seller Check so as not to buy a pig in a poke. Now we will tell you how to buy smartphones literally for a penny, Cell phones, tablets, jeans, T-shirts, clothes, shoes, electronics and more on Aliexpress.The whole point is that various sales and promotions are constantly taking place in the Aliexpress online store, there are entire sections and headings that constantly give discounts for buyers on Aliexpress ().
You can also get a lifetime 7% discount on all Aliexpress products: permanent 7% discount on Aliexpress
Do you have any questions? ask your question in the online technical support chat or write it below in the comments
The product is not displayed in accordance with the laws of your region- this is a notification in the Aliexpress mobile application that is shown to buyers when they try to open products from an intimate category.
The product is not displayed in accordance with the laws of your region
Aliexpress made the decision to hide all sex products from its official mobile app in February 2017. Now, when trying to open one of the products in the erotic section, buyers see a page with the following content: “Oops, this product is not available. The product is not displayed in accordance with the laws of your region”.
Interestingly, Aliexpress also censored lingerie, which can not always be attributed to erotic goods. While men's underwear was not affected by the innovation, and in the search results you can find quite explicit products.
It is not yet known when the company's policy regarding the products of the above category will change and users will be able to order them again from the mobile application.
