Poker house hotline. PokerDom: room support service and how to contact it

Aleksey Ivanov

Like any self-respecting room, Poker Dom has its own support service. This poker operator is focused on Russian-speaking players, so you can contact the support staff by phone, and quickly and free of charge. However, the technical support of PokerDom itself leaves positive feedback from the players.

Ways to contact supportPoker House and online chat description

The support of the room works entirely in Russian and supports players by calling the hotline, e-mail and specialonline chat at PokerDom.

The last method is the most convenient and simple: you just need to click on the chat symbol, which can always be found on home page site on top of the page itself in its lower right corner. The chat is also available on the mirror of the room and is located there. By clicking on this button, you will see two options to contacttechnical support Poker House: either write to Telegram bot room, or write directly to online chat site.

Undoubtedly, the face of every poker room is its customer support. Responsive attitude towards customers, prompt resolution of problems encountered by users and competent clear answers form a positive image of the online institution. Contacting the support department in some rooms for players has long been a real test, as it does not correspond to the general image of the operator, adding minuses to him in the reviews.

The PokerDom support service does not belong to this category, as most poker players from Russia and the CIS countries consider it one of the best. This opinion about their work, the staff of the poker room was able to achieve through hard work, proving day by day that the high bar taken by the management at the start does not decrease with time and an increase in the number of room users.

How can I contact a poker room employee

Many foreign rooms do not have Russian-speaking support staff in their staff, which greatly complicates communication and problem solving. Since PokerDom is actually a Russian online room for a Russian-speaking audience, the complete Russification of the resource and all its services is a completely logical and expected action on the part of the project organizers.

An inexperienced poker player may encounter a lot of incomprehensible moments related to the rules of the game, the application interface, payment methods. The popular Pokerdom room provides comprehensive assistance to players on a quality basis. high level. Service online support Pokerdom allows you to ask for help in a convenient way for a poker player.

Decide in technical support questions of any direction:

• Making a deposit and withdrawing funds.
• Poker rules.
• Using the functionality.
• Application crashes.
• Download and install desktop, mobile client.
• Using the flash version of the gaming platform.
• Receiving bonuses, participating in promotions, accruing cashback.
• Identity verification.

Before decision controversial situations, sending complaints, check the rules of the poker room.

Email

Appeal to email box PokerDom support team is sent to Use this way recommended for non-urgent issues - waiting for a response can take several hours. The operator will not be able to ask questions in real time - the writing of the request should be taken carefully. Consider tips:

• Describe in detail the essence of the problem to the smallest detail. Lack of information may prevent a specialist from providing effective assistance.
• When solving financial problems, indicate the payment method, dates and transaction numbers, wallet and account currency.
• Send a request from mailbox, specified during registration - will allow the specialist to identify the user account.
• Indicate in the subject of the letter the direction in which assistance is required - payments, game rules, application installation. The request will go to the right specialist faster.

Before writing a request, visit the help section - FAQ. Answers to frequently encountered problems are collected here - most problems are solved by reading background information without contacting operators.

Qualitative level of support for its users at all stages - the main task Support PokerDom. The room has been adhering to this principle since the creation of the room in 2014 and continues to hold the bar, as evidenced by numerous reviews on forums and thematic sites.

Each user in one way or another faced difficulties during registration, verification, during the deposit or withdrawal of funds. For this, a strong team of professionals in their field was created, which daily processes hundreds of requests on a variety of issues.

PokerDom is the undisputed leader in the industry thanks to the well-coordinated work of qualified employees. In today's article, we will tell you in what situations the support service will answer your question, as well as in what ways you can fix the existing difficulty.

When should you contact technical support?

Withdrawing money is the most common topic in the poker world. Each room adheres to its own rules and conditions, but in almost every room it is necessary to fulfill one mandatory condition, which we will discuss below.

Many users often blame software in case of cashout problems, however, as practice shows, these are special cases. Indeed, every day hundreds of players successfully withdraw their hard-earned money and do not complain about the work of the software. Then what is the problem?

Most players in the pursuit of money are inattentive and simply ignore the rules and conditions of the room for withdrawing money.

The main conditions for cashout are full identity verification, which each user can go through within a few hours in a special section on the site.

The second condition is the obligatory wagering of a certain amount of rake, which for some reason players also do not want to pay attention to.

In this case, each user in the "Cashier" section can observe the operation of the algorithm, which reminds the players of the sequential actions for a successful cashout.

Often users from Russia and some CIS countries face access problems on official resource Pokerdom, which is connected with the existing prohibitions of Roskomnadzor. To solve this problem, support cannot always give advice that would not contradict the legislation of the Russian Federation in this matter. Therefore, each user should show interest and independently find a solution to circumvent such a ban.

How to contact PokerDom support for help

Online chat on the Poker House website

Most fast way contact the support service of the room - write to the online chat, which is located exactly in the lower right part of the screen of the official website. This method allows you to quickly establish contact with a professional who will direct and resolve the existing difficulty in a matter of minutes.

Judging by the feedback from the players, it becomes obvious that the support service always responds in a timely manner. There are no unsolvable situations. If suddenly the problem cannot be solved using chat communication, there are other ways to solve the difficulties, which we will discuss below.

Request via email

Such a communication channel does not differ in speed, but if you have time, you can describe the problem in expanded form and attach screenshots of your screen. Anyone who prefers this method of communication can safely write to the work mail of PokerDom support at [email protected].

The request must be sent from a verified account that was specified during registration, in otherwise tech support will simply ignore the request. In some cases, the application may be rejected, and account temporarily block.