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Aliexpress does not return money to a Sberbank card. Disputes on Aliexpress: how to return money

How to check if the money was returned from Aliexpress

There are many ways to pay for goods in an online store, so there will be no fewer options for checking returns. First you need to figure out how you paid for the purchase, then everything will become clearer.

If you paid for an item with bank card(debit or credit card, it doesn't matter:

If you have a mobile bank connected, you will receive a message. Of course, if there is no system failure or you have enough funds to pay for the monthly maintenance of the connected feature. The message will necessarily state that the funds were received from the Aliexpress account;

You can also check the deposit at an ATM. Go to the terminal, insert your card and make a printout. The check will reflect the transactions made on your card. If you do not see the credit line from Aliexpress, then it is not the time yet. Right there, at the ATM, you can display information about the balance on the monitor. If you remember the state of the account, then this method will help determine whether the refunded funds have returned;

You can check the balance on the Sberbank website online. On the banking resource you can get the most accurate information about the movements of all incoming and outgoing Money.

If you paid for your order via online wallet, then the refund amount will be reflected in the section with incoming transactions. For those who paid for the selected product from the phone, the refund can be checked on the mobile account using a short command. For example, for Megafon subscribers, this can be done by dialing *100#. If you do not remember the account balance, then go to your personal account and use free service"Detalization of the account", which is available from any operators.

In this article, we will discuss how to return money from Aliexpress to a Sberbank card.

Online shopping is very popular. The largest and most famous online store on this moment counts Aliexpress. Despite the fact that the safety and reliability of the site has already been tested by time, dishonest sellers still come across. In such situations, there is a need for a refund. Let's discuss how to do this on a Sberbank card.

How to return money to a Sberbank card from Aliexpress?

If you encounter problems with any purchase on Aliexpress when it becomes necessary to return funds, first of all, you need to open a dispute. It is worth noting that a refund is possible to a Sberbank card only if you made payment for the order from it. So, to start the refund procedure, you need to:

Go to "My orders"
Find the required order and select opposite it

Next, you need to fill out a special form, which indicates the amount of the refund, the reason for opening the dispute, the evidence is loaded and the situation is described.
We talked in great detail about opening a dispute in the article at the link. In it you will find all the necessary information on how to properly open a dispute and win it.

Before the money is returned to you, it will take some time, as you need to resolve all issues with the seller and achieve a decision on the return:

First of all, there is a dispute Aliexpress. Thus, you begin the refund procedure and make it clear to the seller that the product you received does not suit you or that it did not arrive at all.
After making a claim, you need to wait for a response from the seller. Here the seller can accept your conditions, or refuse them and put forward their own. It also happens that the sellers do not respond to any of your claims at all. In this case, the dispute will stop at this stage, because due to the lack of a response, it will close in 5 days. In addition, the dispute will be closed if the seller accepts your terms.
Suppose the seller put forward his conditions and did not accept yours. Then the dispute continues and within a few days you can agree and come to a common decision.
The seller and the buyer are given 7 days to find a compromise. If during this time you cannot solve anything, then the dispute will automatically escalate and the administration will deal with it Aliexpress .
If the decision is made in your favor, then the money will be returned to the Sberbank card within 3-10 days.

Stages of a refund to a Sberbank card with Aliexpress

If the dispute was nevertheless resolved in your favor and the administration approved the full or partial return, the automatic refund process will begin. Here, buyers already have a question about the period for processing funds for Aliexpress and also how the process is carried out in general.

We immediately note that you will not be able to speed up the procedure. It usually takes 3-10 days. Refunds to a Sberbank card and to any other accounts are carried out in three stages:

Reimbursement expected. At this stage, the processing center Aliexpress must confirm the transfer in favor of the client.
Reimbursement processing. This stage means that the transaction has been approved and the corresponding funds transfer transaction is now being processed.
Reimbursement completed. This is the last stage and it means that the funds are sent to the client's account and now the bank is already engaged in the operation.

Opposite each stage is always the date of its start. This will allow you to roughly calculate how long the money is going.

Where can I see the status of the return to the Sberbank card from Aliexpress?

When the buyer wins the dispute on Aliexpress, then the site must return the money to him within a certain period. Basically it is up to 10 days. In the event that funds are not credited to the account for a long time, then there is a desire to see if they will return at all. I am very glad that there really is such an opportunity and it is not at all difficult to find the right page:

Open "My orders"
Click "More" next to the item you want

On the new page go to tab "Payment"
Here you will see detailed information on the return of money, at what stage it is and the entire history of operations

If you see that the return date and amount are indicated, then the transfer of funds has already been made, but this does not mean that the money will come immediately. As we said the whole process takes 3-10 working days.

Why don't they return money from Aliexpress to a Sberbank card?

Sometimes it also happens that a return from Aliexpress goes too long and does not even fit within a certain time frame. In this case, do not worry. Perhaps the payment just got stuck somewhere or the site system is very busy and does not have time to process transactions. If this happens to you, then do the following:

First of all, contact support Aliexpress and find out if the money was sent
If funds from Aliexpress already gone to the bank, then call hotline by number 900 and ask the operator if the transfer has been made
If it was, then you just have to wait a bit, and if not, then contact again and seek an answer

Before doing all this, be sure to check at what stage your refund is and in general whether the dispute has been accepted in your favor.

Video: Refund from Aliexpress? Answers to the most popular questions!

Every day, the range of products on aliexpress is increasing, and buyers can buy exactly what they are interested in at the best price. But shopping through this service, you should weigh everything well and familiarize yourself with the terms of the transaction, so that later you do not have to return them or cancel your order. Naturally, everyone can make a mistake and the only way out of the situation will be a refund. What factors may affect the buyer for a refund:

The buyer can find the same product at a much lower price.
After reading the reviews, it turns out that the seller is very dysfunctional and all the reviews are negative.
The buyer changed his mind about ordering one or another product (accidentally chose the wrong one or an error with the choice of color, etc.).
When placing an order, the buyer did not see that the formation of the application would take up to 2 months.

On aliexpress, you can open disputes between the buyer and the seller. Moreover, any buyer who is registered on aliexpress has the right to do this. The only condition that limits the opening of a dispute is that at least 6 days must pass from the moment your order was sent to the buyer.

It is allowed to open a dispute for the following reasons:

The goods were not allowed through customs.
The goods were not received, as a result they were sent back to the sender.
The item was shipped to the wrong address.
There is no information on the order number.
The product received does not match the data that the seller provided on aliexpress.
The product is very Bad quality, and it is not possible to exploit it because of its quality.
Upon receiving the order, it is clear that it is a fake.
Damaged parcel.
In fact, fewer items arrived than in the order placed.

AT personal account you can find a tab that will allow you to open a dispute, which will entail a refund. To do this, you need to go to aliexpress in your personal data and find "My orders", then click on the "Open a dispute" tab. It is available in any line where there are active orders. To continue the dispute, you will need to fill out the form that aliexpress provides, where you describe the problem or desire to cancel (for example, I want to cancel because the data in the seller's order does not match or I want to cancel because the seller does not contact ...).

Also, when making a return, you can specify that it should be partial, for example, 70 percent. After the form is completed, you can click "Submit" and the return request will be redirected to the seller.

If the goods have already been received and a similar application is being created, then evidence should be provided for the seller and for the aliexpress website. Perhaps these will be photographs or videos that can indicate flaws or defects.

After the dispute is opened, the seller must resolve all misunderstandings with the buyer within a half-month. Otherwise, the affected party may file a complaint in addition to the application, which is also allowed for aliexpress.

The complaint is drawn up in a personal account in a standard form. For confirmation, you should have all the data about the order and the product with you.

If the created complaint is not documented in any way, then it will be canceled after a period of 7 days has passed. Then you won’t be able to return the money, because they will be transferred by the aliexpress administration to the seller’s account.

All created requests are considered by aliexpress managers who specialize in controversial issues. They also act as an intermediary between both parties.

To find out how your complaint is going, you need to contact the complaint center on the aliexpress website. There you can track all changes on the created request.

If the seller agreed to return the money, then the complaint can be removed from aliexpress. Then the consideration of the complaint will be interrupted and closed.

In addition, the seller may not agree with the complaint. And he's in rightfully so make an appeal. But he should also back up his words with data or documents about the product.

Partial Refund

Also, both parties can agree that there may be a partial refund of money for the item. These issues are discussed individually. After that, the buyer will be able to return part of the money, as well as keep the goods that he bought on aliexpress.

If a refund is made under this scheme, then aliexpress undertakes to return the agreed amount of funds to a bank card or account within 10 days.

General data for transaction cancellation and refund

After the payment has been made, and the aliexpress system has confirmed this, the “Cancel order” icon will appear on the page with the list of goods. As a rule, when the money arrives on aliexpress, the seller begins to make an application. Such registration takes from 3 days to one week. But, it is also possible to issue up to 60 days. If you did not immediately see that the order will be processed for a long time, then you can cancel it, but indicate the grounds for cancellation:

I want to cancel the product because it is no longer needed.
Placing an order takes a very long time.
I want to refuse, because the seller does not send the item in the necessary way.
The seller changed the prices for things.
The item is currently out of stock.
The seller does not contact and does not respond to messages.
Other reasons.

After making a cancellation on aliexpress on your part, the seller should receive a notification asking for a refund, with the reason you specified. In turn, the seller can answer that he agrees to return the money, or that the order is already packed and is in the mail, it is no longer possible to cancel the order. In connection with possible problems you should first consider whether the product is really needed or you can not buy it.

Situations in which you can make a refund with aliexpress

It is possible and quite real to return your spent money, moreover, it can be either a partial refund or a full one. Below are the situations where you can get a refund:

In the case when the order was canceled before the seller sent it, and also if he agrees to make a refund based on your comment.
If there is no notification from the seller within five days in open dispute. Also, a return is possible if the seller agreed to a return, but not for a full, but for a partial one.
If there is no common solution between you and the seller, then the aliexpress administration can resolve the dispute in your direction.
If the goods are not sent within the specified time. In such a situation, the money is returned to automatic mode.
If the aliexpress administration froze the order due to the suspicion of the seller.

The amount of funds that is intended for reimbursement cannot exceed the invoice for the goods. Often after disputes, the buyer receives the refund, not the seller. Aliexpress transfers money by bank transfer to a bank card or personal account. Processing and transfer of funds takes up to 10 business days. If the refund is made through the Allpay card, then the funds will be received within 1 business day.

Depending on how the payment was made, the terms for payment differ:

To the bank card, as well as credit card visa - 3-15 banking days.
By bank method - 7-10 banking days.
WebMoney, Qiwi and Western Union - 7-10 days.

If a period of 10 days has passed, and the money is not credited to the card, then you need to contact the bank or organization that issued this card. The delay may be, most likely, on their part, and not on the part of aliexpress employees.

If even after 15 days there is no money, then you should use the support on the site, which will help resolve the situation.

Another important factor to consider is the refund process. Refunds will only be made after the buyer returns the item to the seller. Otherwise, a refund will be denied. Of course, this may not happen if both sides stipulate everything in advance.

In what cases is it not possible to return the money?

The return will be refused if the buyer reports a discrepancy between the product and the description on aliexpress, but the seller, in turn, can prove the opposite;
Buyer received desired item, but as it turned out, it was not necessary.

For buyers who use a Sberbank card, you should know how the refund is processed and how long the payment will be made.

If there is a right to a refund, then you should come to any branch of the Savings Bank and, with the help of the manager, write an application that will remain in the bank to consider the payment of funds.

In addition, the application can be filled out at home, there are many forms on the Internet that are uniform. But, as elsewhere, there are separate items that must be filled out:

Initials and position of the head of the bank;
Initials and your contacts;
The amount to be refunded, and short description the reasons;
Card details.

For the correct filling of the form, it would be better to write an application directly at the department. A receipt (copy) stating that you paid for the goods should also be attached to the application. If the product was returned for a return, then a copy of the document must also be attached.

As a rule, the processing of the application takes a little time, the period for accruing funds to the card lasts much longer, the approximate period is 30 days.

For correspondence with the seller, it is better to use messages for the order. Such a chat can be considered by site managers in case of disputes. If there are no decisions or communication with the seller, then the administration recommends opening a dispute, this will help save and return the money.

If there is no urgent need for a product, and you are still wondering if you need it, then you do not need to rush and pay for it. It's not always possible to get a refund!

Perhaps this is all the useful news that you need to know about the refund from aliexpress.

Aliexpress is an online store that provides users with a wide range of products, consisting of six thousand items. This service is used by many residents of the country, because you can buy a thing without leaving your home. But, sometimes a variety of situations occur: the buyer was sent a defective item, the parcel was not delivered at all, sometimes with large bulk purchases the goods arrive partially, or the item was damaged during transportation. Of course, on this occasion, users ask a question, to return money from Aliexpress to a Sberbank card. First of all, consider under what circumstances a refund is possible.

Before returning money from Aliexpress to a Sberbank card, the buyer must familiarize himself with a number of rules:

The refund amount must not exceed the value of the item.
The return is made in favor of the customer in the form of a bank transfer.
The return period is up to 15 days from the end of the delivery period.

Refunds from Aliexpress to a Sberbank card are made within one week. The user needs to wait for the response of the bank employee and confirm the return.

Money is credited to Qiwi Wallet or WebMoney within 3 days. When the funds are returned to the Allpay card, the transfer will be completed within one day.

Refund to Sberbank card

In most cases, sales specialists who work for Aliexpress help to eliminate the problem associated with clarification of delivery times, tracking the transportation of the parcel. They will also discuss with the customer the issue of returning money from Aliexpress to the card. If necessary, the buyer will be provided with free professional advice.

If within 5 days the seller did not agree with the request, he must provide an alternative way out of this situation.
In the event that the seller does not receive a response within 5 days, the dispute is closed automatically and the entire amount is returned to the user.
If the seller and the buyer managed to agree on the return of the goods, then the user must first clarify at whose expense the return shipment is performed.
There are times when the customer is not satisfied with the position of the seller, then you can aggravate the dispute by sending it to Aliexpress for review.

It should be noted that the dispute can be aggravated automatically if:

More than 15 days have passed since the filing of an application for opening a dispute, and both parties have not agreed on anything and an agreement has not been reached.
The deadline for receiving the parcel has expired, and the user indicated this in the application.

Partial refund to the card

If the user is not satisfied with the quality of the purchased item or its non-compliance with the declared technical or operational characteristics, the customer can make a partial refund from Aliexpress to the Sberbank card. Return conditions are discussed between the buyer and the seller through a dispute. As soon as the negotiators reach a consensus and mutually agree on a certain amount, Aliexpress will make a partial refund, while the purchase remains with the customer.

Refunds from Aliexpress to a Visa card are carried out in the same way as to any other Sberbank card. It should be noted that the method of return directly depends on how the payment was made:

A plastic card.
Electronic wallets.
Payment systems.

When ordering goods in an online store, the user always takes risks, since the purchase is made almost blindly. The customer cannot see the product in reality, which means that there is a possibility that the expectations from the purchase may not be met. In this case, there is no point in delaying, you must immediately take action, because the deadlines for applying for a refund are limited.

Questions about refunding money from Aliexpress

If I cancel an order for Aliexpress, will the money be returned? If the buyer managed to cancel the order before the package was sent. To do this, you must perform the following actions: click "Cancel" and select the reason from the list proposed by the system. In this case, the user can be 100% sure that the money will be returned to him.
What to do if the goods from Aliexpress came with a marriage? Refunds must occur if the item was delivered damaged. In such a situation, right at the post office, you must fill out a special form, and in support of your words, you need to take several photographs of a low-quality item and open a dispute on the site.

Cancellation of the order and refund to the Sberbank card

Summing up

Refund from Aliexpress to a Sberbank card: stages of return

Waiting for a response from the seller. At this stage, the seller may accept, ignore, or refuse to meet your terms.
Waiting for your agreement to the terms of the seller. This happens when the seller does not accept your terms and puts forward their own.
Escalation of the dispute. If you do not agree with the seller within a certain period, the dispute will be transferred to a claim and then the site administration will resolve the situation.
Decision-making. Further, the administration makes a decision and if it is in your favor, then the status will appear opposite the product "Payment Processing". After that, the funds will be credited to your account within 3-10 days.

Why does Aliexpress not return money to a Sberbank card?

Refund from Aliexpress

If you canceled an order or won a dispute, then you need to wait a few days before the funds are credited. If more than ten days have passed, and there is no money, then there may be several reasons:

The seller did not confirm the cancellation of the order for various reasons
Payment stuck
Sometimes money can be credited to the account Alipay and therefore they are not on the map

To solve all problems, do the following:

Contact the site administration Aliexpress
Call to contact center bank and check if there was a refund on your card
Check account settings Alipay and the account itself

It can be confidently said that Aliexpress is a reliable service, but please note that the money will be returned only with the consent of the seller or by decision of the administration.