Money from aliexpress to the card is not returned. What are the stages of a refund on Aliexpress? Aliexpress does not return money to a Sberbank card, what should I do? Partial Refund

It is very popular with buyers from Russia. According to official statistics, in 2017, about 22 million Russian customers placed an order in this well-known online store. However, the popularity and fame of such sites does not always guarantee the quality of the goods sent. There are also situations when buyers want to return the funds back. In what cases does this happen?

When can I return money from Aliexpress to a Sberbank card back?

There are several main reasons why buyers want a refund. Let's consider some of them.

• Unsatisfactory product quality. As you know, all goods purchased through the Aliexpress Internet platform are made in China. This affects the quality of some products. Came across inaccurately stitched clothes, goods made of material Low quality, defective items and much more. In other words, the product does not match the description. According to the rules, the buyer in this case has the full right to a refund.
• The item has not been shipped. After you have ordered the goods on the Aliexpress trading platform, the order is checked by the security service, and then it is sent to the seller for processing. There is a set period during which the seller must accept the order and send it to the buyer. However, sometimes some sellers do not have enough time to process the order and the deadline expires. Immediately after the time for processing the order passes, the order is automatically closed, and the money is returned to the client.
• The buyer changed his mind and wants a refund. During the period set for processing the order, the buyer has the opportunity to return the funds spent on the purchase, since the goods have not yet been sent by the seller to the delivery address. For this reason, the buyer can always cancel the order using the button of the same name. Immediately after the cancellation of the order, the order is closed, and the money is sent to the buyer. In this case, he does not risk anything, the funds are returned in full.
• The buyer did not receive the goods. Within the period established by the seller and the trading platform, the ordered goods must arrive at the place of delivery. If this does not happen, then the client has the right to demand that the seller return the funds spent on the purchase of the goods. To do this, the buyer opens a dispute and after its successful resolution, the funds are returned to the account.
• Fraud. There are more than 6,000 stores on the Aliexpress Internet site, each of which is interested in selling goods and receiving revenue. Not surprisingly, among so many sellers, scammers can also be caught. They resort to various ways to interest a potential buyer in the proposed product, after which he pays money, but does not receive the product. For example, scammers on Aliexpress may set the price for a product too low or not send it at all. It can be difficult for inexperienced visitors to the Aliexpress Internet site to recognize such a seller and refuse to purchase. Therefore, it is they who most often become victims of the same sellers. Security officers are interested in ensuring that only trusted and reliable sellers sell goods on Aliexpress, so they carefully ensure that they are not on the platform. If the store is suspected of fraudulent activities, then the administration can forcibly close this store until the necessary information is clarified. In this case, the goods will not arrive at the delivery address, and the customer will not be able to contact the seller. The administration will be obliged to pay the buyer all the funds spent on the purchase.

There are two main ways to pay out funds spent on the purchase of goods. The money will be returned to the buyer in full or in part.

The buyer receives the funds in full if the dispute is canceled, the goods did not reach the place of delivery, the fact of fraud is detected, or if the goods do not match the description and the buyer sends them back to China. However, in the latter case, the buyer himself assumes all the costs that will need to be spent on delivery. It is for this reason that this method of refund is rarely used. If the product can be used, but it does not match the description, then the buyer has the right to return at least part of the money spent. In this case, you need to open a dispute and request a certain amount for a refund. To do this, in the "Return Amount" field, you must specify the amount that you want to return. As soon as the seller approves your offer, the money will be credited to the buyer's account.

How to return money from Aliexpress to a Sberbank card

The buyer can return the money to the Sberbank card only if he made the payment from this card. Until 2017, buyers with an Alipay account could set up their profile in such a way that all funds spent were returned to this account, and not to the card. Later, these funds could be spent on purchases at.

In order to return funds to a Sberbank card, we recommend using one of the following methods.

Refund from Aliexpress to a Sberbank card without a dispute.

If you decide to cancel the order before sending the goods, then cancel the dispute even at the stage of order processing. To do this, go to your Personal Account on the website and go to the "My Orders" section. Then select the "Awaiting Shipment" section and cancel the order. To do this, click on the "Cancel order" button.

To view information about the refund, go to the order card and go to the "Payment" tab.

It is there that all data on the return of funds to the Sberbank card will be indicated. In particular, the Refund Information section will display the status of the refund.

It can be in one of three possible states.

• "Reimbursement pending." This status makes it clear that the Aliexpress operation center has not yet confirmed the refund. As soon as confirmation is received, the status of the order will change to the next one.
• Reimbursement Processing. If you saw this status on the "Payment" tab, it means that the funds are already at the disposal of the bank or payment system. By this time, there is no money on the client's card yet.

• "Reimbursement". As soon as the bank or payment system verifies the payment, they will be sent to the client's account, and the status of the refund will be set to "Refund".

If the seller did not have time to process your order and you did not extend the processing time, then after the expiration of the established period, the status of this order will automatically change to the “Completed” value and the funds will be sent to the card or online wallet buyer. You can track the progress of the refund in the order card on the "Payment" tab. By the status of the order, you will be able to understand at what stage of the refund your payment is.

Refund from Aliexpress to a Sberbank card after a dispute

In order to view the details of the dispute, go to your Personal Account on the website, then select the "My Orders" section and click on the "Refunds and Disputes" item on the left side of the screen.

In the list that opens, select the dispute you need and go to its details. To do this, click on the line "View data".

In the dispute card that opens, the buyer will be able to view the details of the order, read the archive of messages with this seller, or write a new message. Here the buyer will be able to get acquainted with the history of the dispute on the tab of the same name. You will see the date on it. decision and the seller's response (if available). If the seller has not made a decision within the specified period, the system automatically accepts your application and the money will be transferred to the card.

You can view the refund history in the product card. In order to get acquainted with it, find the order you need in the list and click on the "Details" item.

Then go to the "Payment" tab. Here you can view the status of the refund. Detailed description various statuses are given above.

Please note that each of the order statuses has its own date. According to it, you can understand how long you need to wait for the receipt of funds on the Sberbank card.

How long does it take to return money from Aliexpress to a Sberbank card

The refund period depends on several factors. In particular, the type of card and the features of the bank's work are important. The fastest way is to transfer funds to electronic wallets (the return takes about a week maximum). If you are waiting for a refund to a Sberbank card, then you will probably have to wait longer.

Sberbank cardholders will have to wait 10-15 days. Please note that returns are processed on business days, not calendar days. The refund period is calculated based on the date the refund status was set to "Refund Pending". To find out, go to the "Payment" tab in the order card.

What to do if the money from Aliexpress did not come to the Sberbank card?

If, after 10-15 working days, the money has not been transferred to the card, then the buyer can use any of the proposed methods.

First, check where the system transfers or transferred funds. To do this, go to the list of orders and open the order card. Go to the "Payment" tab and take a close look at the information listed in the "Payment Received" section. If funds are transferred to the card, then in the field "Payment method" you will see the value "Credit card". In the "Refund Information" section, you can see the status of the refund. 2 weeks after confirmation of the transfer from the system or the seller, the status is set to "Reimbursement", and the funds must be transferred to the card.

If, according to the information on the site, the funds have already been transferred to the card, then try to check its balance. According to the employees of the Support Service, sometimes the bank does not send a notification of the accrual of funds even when the Mobile Bank service is connected. In order to check whether funds have been credited to the Sberbank card, the buyer can use USSD codes or the official application from Sberbank. You can also check your balance with the help of employees of Sberbank branches, ATMs or operators Contact Center this bank.

After making sure that the funds have not been credited to the account, and the information on the website indicates the opposite, contact Sberbank. You can find out information about the return of funds both at the nearest branch of the bank, and at the Contact Center of the operator Hotline. In order to find out the details regarding the return of money to the card, prepare all the necessary information about the order. In particular, it is necessary to provide the details of the bank card to which the funds should be transferred, the expected amount, as well as detailed information on the return of funds.

If an employee of the bank or the Contact Center informed you that the funds have not been received into the account, then you need to write an application for the payment of funds and submit it to the nearest branch of Sberbank. It takes approximately 3-10 days to process this application. An application can also be made on the Sberbank website in your Personal Account.

You can find out detailed information about the return of funds with the help of the Aliexpress Support Service. For detailed information about the payment of money, go to home page site. Then go to your Personal Account on the site and select the "Message Center" section.

Then hover over the "Help" item and select the "Support" line. Before proceeding to a dialogue with an employee of the Contact Center, the system will ask you to provide more detailed information on the issue of interest. Right after that you can go to the chat. This will be indicated by the active button "Chat now". As a rule, a member of the Support Service asks for an order number, after which he clarifies the details of the refund. It takes about one minute to receive a response.

Aliexpress website interface and detailed information about the return of funds will help buyers track the status of the return of money to the Sberbank card. It takes an average of 1-2 weeks to return funds to a Sberbank card. If, within 15 days, the money has not been transferred to the buyer’s card, then he can always turn to the Aliexpress Support Service or to the Sberbank branch for help.

In the Aliexpress system, money is returned only in the following situations:
1) Cancellation of the order before it has been shipped;

If the seller has accepted your order cancellation.

2) The seller did not send the order within the specified time;

If the seller did not send you the goods within the specified time, the system will automatically refund you the full cost of the order.

3) As a result of closing the dispute in your favor.

That is, if you opened a dispute for a full or partial refund and the seller accepted your terms, or did not have time to respond to the dispute in any way within 5 days.

4) As a result of closing the claim in your favor.

If you did not agree amicably with the seller, as a result of which you went to aggravate the dispute, where the mediators decided that the truth is on your side..

5) After freezing the order.

In the event that your order is frozen due to suspicious actions on the part of the seller. Just enough to wait 7 days. Usually, during this time, the issue of closing the store and returning you the full cost of the order is resolved.

Will I get my money back on Aliexpress? How do I know that a refund has already been made?

In order to answer this question, you need to check the details of your order:

3) In the tab that opens, you can find information about the refund. It will indicate the amount of the refund (the amount that you requested in the dispute) and the status of the refund.

The screenshot below shows three statuses in red.

Reimbursement expected

Reimbursement processing

Reimbursement completed

When this date appears, then within 7-15 WORKING days, money will be received on your card with which you made the payment.

If the money is not credited to your account. What to do?

If 15 working days have passed, and the money has not yet been returned, then it is worth checking the account statement at the time of payment for the order - sometimes the return is made on the same date.

Very often, refunds are not displayed in the electronic statement and you need to check with the operator whether there was a refund. If there really was no return, then you can contact the online operator of the customer assistance center.

If you have changed your card for some reason. What to do?

If you have lost your card or it has expired and you had to order a new map then don't worry about your money. All payments are made not from your card, but from your bank account to which the card is linked.

At the moment when you will be refunded to the details of the old lost card, the bank will accept these funds to your account to which the card was linked. The new card will also be linked to this account. Therefore, funds will be available from the new card. Roughly speaking, Aliexpress will refund your money to a new card, you don’t need to notify Aliexpress about reissuing a card!

What to do if after the return you see that the money is left hanging on Alipay?

Most likely, when opening the Alipay wallet, you accidentally selected the settings in which all refunds go to Alipay wallets. If you do not want this, then you should enter your profile https://intl.alipay.com/user/profile.htm and click cancel.

Attention!!! If, on the contrary, you decide to agree that all returns come to your Alipay balance, then you should remember one nuance. Refunds will only come from payments made after your agreement. That is, if you first paid for the goods, and only then make such a decision, then the refund for these goods will come to the details from which you made the payment, and not to Alipay.

Have a question? Write it in the comments or contact the chat

It is very convenient to pay for purchases in the online store using bank card. If the customer refuses the transaction, then the money is returned to the same account. The return of money to Aliexpress to a Sberbank card occurs in the same way as to other cards or electronic wallets. To return them, you need to open a dispute with the seller and reasonably prove to him that he must pay the funds spent by the client.

Dispute stages

You can return the amount of money spent in several cases and within a certain time period. Refunds are recommended in the following cases:

1. The qualitative, external and internal characteristics of the goods do not correspond to the description specified in the details of the transaction.
2. Item is defective.
3. The product has flaws that the buyer was not warned about.
4. The order was not delivered within the time specified by the seller.
5. The parcel was not sent, and the processing time has expired.
6. The buyer decided to cancel the order before the products were shipped.
7. The product is marked "Unconditional return".
8. The package was delivered by a local shipping service.

In all these situations, you can terminate the contract and apply for monetary compensation. If the goods partially do not correspond to the declared quality, then partial payment of the total cost is possible.

You can open a dispute at specific time intervals:

1. Before sending the order.
2. 10 days after dispatch.
3. Within 15 days after receiving the parcel.

Trying to open a dispute at another time is impossible. In order to apply for a refund, you should go to the "My Orders" section and click on the button next to the purchased product "Open a dispute".

After that, the application for a refund will be submitted to the sales representative for consideration. He can immediately agree with the client's requirement or suggest another solution.

If disagreements arise, it is necessary to aggravate the dispute and file a complaint with AliExpress representatives. They will review the problem within 15 days and make their decision.

When the buyer really has every reason to demand a refund, employees trading platform resolve the dispute in his favor and the seller returns the amount paid.

Return to Sberbank card

The return of money spent from AliExpress back to the Sberbank card is carried out only after the dispute is closed and the seller has confirmed the decision to pay. You can find out that he agreed to return the money in personal account. To do this, go to "My Orders", then to the "Returns and Disputes" section.

It stores data on all disputes of the buyer. Next to the order, its status is indicated and there is a “View data” function. By clicking on it, you will be redirected to the page with the details of the dispute.

Here, in the actions of the seller, you can see if he is going to return the money. If the status is “Dispute closed. Refund only”, which means that the required amount will be paid from the store’s account within 15 working days.

If more than two weeks pass, and the money is still not credited to the account, you need to contact AliExpress support and find out the reason. The reason for the delay may be fraudulent actions of the seller or problems with transactions. Sometimes money hangs on another account if the data is incorrect.

After the return has been made, you need to go to any branch of Sberbank and write an application for the payment of funds. It is left to the manager for processing, which lasts from 3 to 10 days. The form can be downloaded on the Internet and, if you wish, fill it out at home or go to the bank's website and leave an electronic application. The form must indicate the exact initials of the applicant and contact details, the initials and position of the head of the bank branch, card details, the amount of the refund and the reason that led to these actions.

When filling out the form, it is important to accurately and correctly indicate all the details in order to avoid errors that may delay the resolution of the issue.

For greater reliability, you must attach a check as a confirmation of the paid purchase. If the goods are returned to the seller, then a document confirming the return shipment is added to the check. In this case, the total bill may also include the amount of sending the products back, which, by agreement, is also paid by the store. It is advisable to discuss these details in advance with the sales representative who is conducting the dispute. The term for crediting the returned money to the card may take from 10 to 30 business days.

Refunds to other accounts

Depending on the selected payment method, a return payment will also be made. The timing of the receipt of money is different:

1. To Alipay account within 1 day - the most fast way return.
2. To the e-wallet account (WebMoney, Yandex., Qiwi) - 5-10 working days.
3. To Master Card, Visa, Maestro - 3-15 business days.
4. Money transfer - from 7 to 15 business days.

The fastest way is to return the money to the account in the Alipay payment system. If the payment was made from the wallet of this system, then the money will automatically be returned. But, sometimes, the buyer pays with a bank card, and the amount still gets Alipay. This happens when the card from which the money was withdrawn is linked to the wallet of the payment system and the return function in Alipay is activated.

To return money to your bank card account, you need to go to your Alipay personal account and in the "Settings" section, uncheck the box "Return funds to Alipay account". After that, the money will be transferred to your bank card within a day. If this does not happen, you should contact a support representative and explain the situation.

The buyer will not be able to return the money if:

1. The card or account is blocked or invalid.
2. The buyer provided incorrect information.

If the card is invalid, contact the sales representative and explain the situation. In the case when the money has already been transferred, you will have to contact the bank. There they should check the reverse payment and restore the money to a new card or to the client's account.

If you specify inaccurate or incorrect personal data, the money may be completely lost and go to someone else's account. In such a situation, you will have to involve employees of the bank or payment systems in the search, explaining the reasons for the misunderstanding. If an error is found, it is better to immediately contact the seller and, if the money has not yet been sent, clarify all the details.

If the seller refuses to communicate or does not respond to messages, you should contact the “Help. Support".

Refunds to e-wallets take a little time. On average, money is returned to the account within 2-3 days. It is extremely rare that this is delayed for a period of more than 10 days. Reverse transfers to international payment cards are made automatically. The term of such transactions usually does not exceed 10 business days.

Returns for goods paid through systems such as Western Union are carried out within 5-10 days. The money is transferred to the name and data of the buyer, which are indicated in the details of the transaction. After the status of the transaction indicates that it is completed and the seller returned the agreed amount, you need to contact the store representative, clarify all the details and then receive the returned funds at the transfer point.

The following video will tell you how to return money from AliExpress to a card and other accounts.

While waiting for the ordered goods, you should not lose sight of the “Order Protection” time. As soon as it comes to an end, it is better to immediately open a dispute or extend the "protection". You can contact the seller first. This is best done through messages sent as comments to the order. In the future, if a dispute is opened, these messages will be reflected in the details of the dispute and, if the situation worsens, they will come to the attention of the employees of the trading platform.

When rejecting defective or low-quality products, it is important to take care of the evidence. They can be photos or videos with an overview of the purchased item. It is worth making it a rule to print parcels from AliExpress in the mail. This increases the chances of proving in the future that the order arrived in unusable condition. It is advisable to keep all checks and payment documents. They can be especially useful when returning funds to a bank card.

When making a transaction, the seller specifies the time that he takes to process the order and send it. During this period, the transaction can be canceled. But, often store representatives do not accept the terms of return and quickly send products to the client. As a result, the dispute drags on for several weeks, since after sending the order cannot be canceled immediately. Therefore, it is better to think about the need for a purchase before concluding an agreement and transferring money.

The procedure for the return of the cost of the order is initiated on the basis of the buyer's application.

There are several reasons for a return:

• The seller did not send the order within the specified time;
• The buyer has canceled the order that has not yet been sent, for the reason indicated by him;
• The buyer won the dispute with the condition of full or partial compensation;
• Freezing the order due to the detection of fraud by the seller;
• When returning a product.

The amount of funds reimbursed to the buyer cannot exceed the cost of the paid goods. Refunds are made in the form of a bank transfer within 7-10 business days. An exception to these rules is the refund of funds to Allpay. In this case, the return period is 1 day.

Reimbursement Method Money on Aliexpress depends directly on the manufactured:

• Visa, Master Card or Maestro bank cards;
• Electronic wallets QIWI, Yandex Money or WebMoney;
• Western Union payment system.

If after 10 days from the date of the decision to refund the funds to the buyer, the payment has not been made, it is recommended to contact.

Refund from Aliexpress when canceling an order

According to the rules of the site, the buyer has the right to cancel the paid order and return his money only until the seller has sent the goods. To do this, just click the "Cancel order" button, indicating the reason. When choosing a reason for canceling an order, it is recommended to choose the most loyal reason for the seller. For example, the wrong choice of goods.

If the transaction is terminated through the fault of the seller, the administration may apply sanctions against the culprit. Accordingly, this will negatively affect the reputation of the store. Therefore, in such cases, sellers will give a lot of arguments in their favor just to maintain their rating. And since the cancellation of a paid order cannot be made unilaterally, indicating a reason unfavorable for the seller, you risk extending your refund period indefinitely. If the seller transfers the order to the category of sent, indicating the wrong track number, you can return your money only by winning the dispute. And the right to open a dispute appears with the buyer only after 6 days from the date of sending the order.

If the seller confirms the cancellation of the order, the transaction is automatically closed, and the money is returned to the buyer within the regulated period. You can get acquainted with the information about the refund in the order interface in the "Payment" tab.

Refund from Aliexpress by opening a dispute

Any buyer has the right to apply for a refund by opening a dispute. The basis for opening a dispute is a situation where the buyer did not receive his goods or the goods received were of inadequate quality. If there are disputes between the seller and the buyers, the complaint is referred to the Aliexpress mediators for consideration. The decision of the mediators is final and not subject to review.

Amounts paid by the buyer are not refundable if:

1. The buyer declares that the product he bought does not correspond to the characteristics stated on the site, and the seller, in turn, has provided irrefutable evidence of the complete conformity of the product.
2. The seller wants to return the product, which corresponds to the description, due to uselessness.

Refund from Aliexpress when the order is frozen

Right to a Partial Refund

If you are not satisfied with the quality of the received goods or the goods do not match the description, you can demand partial compensation from the seller. The terms of such a return are negotiated by the parties individually through a dispute. After both parties have agreed on an acceptable amount of compensation, returns the agreed amount without the need to return the goods.

Refund on Alipay

A refund to the alipay wallet is made only if you have set such settings. In order for the refund from Aliexpress to be made to your personal bank card or electronic wallet account, you need to change the settings by clicking cancel.

Alipay does not provide the ability to withdraw funds. Therefore, the funds available on Alipay Wallet can only be used for purchases.

Every day, the range of products on aliexpress is increasing, and buyers can buy exactly what they are interested in at the best price. But shopping through this service, you should weigh everything well and familiarize yourself with the terms of the transaction, so that later you do not have to return them or cancel your order. Naturally, everyone can make a mistake and the only way out of the situation will be a refund. What factors may affect the buyer for a refund:

1. The buyer can find the same product at a much lower price.
2. After reading the reviews, it turns out that the seller is very dysfunctional and all the reviews are negative.
3. The buyer changed his mind about ordering one or another product (accidentally chose the wrong one or an error with the choice of color, etc.).
4. When placing an order, the buyer did not see that the formation of the application would take up to 2 months.

On aliexpress, you can open disputes between the buyer and the seller. Moreover, any buyer who is registered on aliexpress has the right to do this. The only condition that limits the opening of a dispute is that at least 6 days must pass from the moment your order was sent to the buyer.

It is allowed to open a dispute for the following reasons:

1. The goods were not allowed through customs.
2. The goods were not received, as a result they were sent back to the sender.
3. The item was shipped to the wrong address.
4. There is no information on the order number.
5. The product received does not match the data that the seller provided on aliexpress.
6. The product is very Bad quality, and it is not possible to exploit it because of its quality.
7. Upon receiving the order, it is clear that it is a fake.
8. Damaged parcel.
9. In fact, fewer items arrived than in the order placed.

In your personal account, you can find a tab that will allow you to open a dispute, which will entail a refund. To do this, you need to go to aliexpress in your personal data and find "My orders", then click on the "Open a dispute" tab. It is available in any line where there are active orders. To continue the dispute, you will need to fill out the form that aliexpress provides, where you describe the problem or desire to cancel (for example, I want to cancel because the data in the seller's order does not match or I want to cancel because the seller does not contact ...).

Also, when making a return, you can specify that it should be partial, for example, 70 percent. After the form is completed, you can click "Submit" and the return request will be redirected to the seller.

If the goods have already been received and a similar application is being created, then evidence should be provided for the seller and for the aliexpress website. Perhaps these will be photographs or videos that can indicate flaws or defects.

After the dispute is opened, the seller must resolve all misunderstandings with the buyer within a half-month. AT otherwise the affected party may file a complaint in addition to the application, which is also allowed for aliexpress.

The complaint is drawn up in a personal account in a standard form. For confirmation, you should have all the data about the order and the product with you.

If the created complaint is not documented in any way, then it will be canceled after a period of 7 days has passed. Then you won’t be able to return the money, because they will be transferred by the aliexpress administration to the seller’s account.

All created requests are considered by aliexpress managers who specialize in controversial issues. They also act as an intermediary between both parties.

To find out how your complaint is going, you need to contact the complaint center on the aliexpress website. There you can track all changes on the created request.

If the seller agreed to return the money, then the complaint can be removed from aliexpress. Then the consideration of the complaint will be interrupted and closed.

In addition, the seller may not agree with the complaint. And he's in rightfully so make an appeal. But he should also back up his words with data or documents about the product.

Partial Refund

Also, both parties can agree that there may be a partial refund of money for the item. These issues are discussed individually. After that, the buyer will be able to return part of the money, as well as keep the goods that he bought on aliexpress.

If a refund is made under this scheme, then aliexpress undertakes to return the agreed amount of funds to a bank card or account within 10 days.

General data for transaction cancellation and refund

After the payment has been made, and the aliexpress system has confirmed this, the “Cancel order” icon will appear on the page with the list of goods. As a rule, when the money arrives on aliexpress, the seller begins to make an application. Such registration takes from 3 days to one week. But, it is also possible to issue up to 60 days. If you did not immediately see that the order will be processed for a long time, then you can cancel it, but indicate the grounds for cancellation:

1. I want to cancel the product because it is no longer needed.
2. Placing an order takes a very long time.
3. I want to refuse, because the seller does not send the item in the necessary way.
4. The seller changed the prices for things.
5. On the this moment the product has ended.
6. The seller does not contact and does not respond to messages.
7. Other reasons.

After making a cancellation on aliexpress on your part, the seller should receive a notification asking for a refund, with the reason you specified. In turn, the seller can answer that he agrees to return the money, or that the order is already packed and is in the mail, it is no longer possible to cancel the order. In connection with possible problems you should first consider whether the product is really needed or you can not buy it.

Situations in which you can make a refund with aliexpress

It is possible and quite real to return your spent money, moreover, it can be either a partial refund or a full one. Below are the situations where you can get a refund:

1. In the case when the order was canceled before the seller sent it, and also if he agrees to make a refund based on your comment.
2. If there is no notification from the seller within five days in open dispute. Also, a return is possible if the seller agreed to a return, but not for a full, but for a partial one.
3. If there is no common solution between you and the seller, then the aliexpress administration can resolve the dispute in your direction.
4. If the goods are not sent within the specified time. In such a situation, the money is returned automatically.
5. If the aliexpress administration froze the order due to the suspicion of the seller.

The amount of funds that is intended for reimbursement cannot exceed the invoice for the goods. Often after disputes, the buyer receives the refund, not the seller. Aliexpress transfers money by bank transfer to a bank card or personal account. Processing and transfer of funds takes up to 10 business days. If the refund is made through the Allpay card, then the funds will be received within 1 business day.

Depending on how the payment was made, the terms for payment differ:

1. To the bank card, as well as credit card visa - 3-15 banking days.
2. By bank method - 7-10 banking days.
3. WebMoney, Qiwi and Western Union - 7-10 days.

If a period of 10 days has passed, and the money is not credited to the card, then you need to contact the bank or organization that issued this card. The delay may be, most likely, on their part, and not on the part of aliexpress employees.

If even after 15 days there is no money, then you should use the support on the site, which will help resolve the situation.

Another important factor to consider is the refund process. Refunds will only be made after the buyer returns the item to the seller. Otherwise, a refund will be refused. Of course, this may not happen if both sides stipulate everything in advance.

In what cases is it not possible to return the money?

1. There will be a refusal to return if the buyer reports a discrepancy between the product and the description on aliexpress, but the seller, in turn, can prove the opposite;
2. Buyer received desired item, but as it turned out, it was not necessary.

For buyers who use a Sberbank card, you should know how the refund is processed and how long the payment will be made.

If there is a right to a refund, then you should come to any branch of the Savings Bank and, with the help of the manager, write an application that will remain in the bank to consider the payment of funds.

In addition, the application can be filled out at home, there are many forms on the Internet that are uniform. But, as elsewhere, there are separate items that must be filled out:

1. Initials and position of the head of the bank;
2. Initials and your contacts;
3. The amount to be refunded, and short description the reasons;
4. Card details.

For the correct filling of the form, it would be better to write an application directly at the department. A receipt (copy) stating that you paid for the goods should also be attached to the application. If the product was returned for a return, then a copy of the document must also be attached.

As a rule, the processing of the application takes a little time, the period for accruing funds to the card lasts much longer, the approximate period is 30 days.

For correspondence with the seller, it is better to use messages for the order. Such a chat can be considered by site managers in case of disputes. If there are no decisions or communication with the seller, then the administration recommends opening a dispute, this will help save and return the money.

If there is no urgent need for a product, and you are still wondering if you need it, then you do not need to rush and pay for it. It's not always possible to get a refund!

Perhaps this is all the useful news that you need to know about the refund from aliexpress.