Universal hotline numbers.

The numbers of trusted organizations, such as some banks, often begin with recognizable numbers - 8-804 or 8-800. They are easy to remember and draw attention to themselves. Not so long ago, not everyone could afford to become the owner of such a number: universal numbers and their maintenance cost a pretty penny, and representatives of small and even medium-sized businesses were forced to refuse such services. But with the advent of virtual PBXs, every entrepreneur who cares about the image of the company and the attention of consumers has got the opportunity to acquire a “beautiful” number.

8-800 and 8-804: details are everything

Numbers starting with 8-800 and 8-804 have both similarities and differences. They are similar in that:

• communication costs are paid by the called party;
• all calls are forwarded to the phones of the universal number owner's network, regardless of whether they were made from fixed or virtual phones;
• combinations are non-geographic, that is, they can be used throughout Russia.

However, there are certain differences between numbers 8-800 and 8-804. So, a phone number starting with 8-804 will be determined by the called subscriber. But the number for 8-800 will not be displayed for an incoming call.

With the help of such numbers, multi-channel communication is carried out, which allows call-centers to work successfully. In addition, universal numbers have many other useful features. Among them is the ability to manage the number through Personal Area registered on the provider's website. The owner of the number can connect additional phones, activate certain services, receive and send files, set access conditions for employees, view official documents.

Multichannel « free numbers” first appeared 50 years ago in the United States, and in Russia this service became widespread only in 2003.

Do you need "free numbers" for your business?

To answer this question, one must imagine universal numbers in action. First of all, a customer who calls such a number will never hear short beeps, since multi-line numbers allow the line to always remain free. When employees are busy, the answering machine “holds” the subscriber on the line, which encourages the latter to wait for a conversation with the operator, and not call a competitor. All this helps not to lose potential customers, which is especially important during a crisis.

Also, a significant advantage when using a universal number is that the communication is paid not by the one who calls, but by the one who is called. Therefore, it is not surprising that, according to statistics, more than 30% of subscribers first of all apply to companies with this particular number. And one more important point: the numbers 8-800 and 8-804 look status, inspire confidence among subscribers and are easier to remember.

It turns out that it makes sense to connect the number 8-800 or 8-804 to all those organizations that want to expand their customer base, as well as consolidate the image of a customer-oriented company. Today, thanks to affordable virtual telephony tariffs, owners of both small and medium-sized businesses, as well as those who are just starting their business, can become owners of universal numbers. New technical capabilities make it possible to attract customers, quickly respond to calls and save all contacts and numbers when changing offices.

Universal hotline numbers

Connecting numbers starting with 8-800 and 8-804 is necessary when creating a so-called hotline when communication with customers must be continuous, and sometimes around the clock. This type of connection is necessary for the operation of helplines, services technical support, networks of private medical institutions, companies in the field of tourism services and sales.

To organize a hotline, you need a business license, permission to provide telecommunications services and a room where you can place the necessary office equipment and accessories.

The uninterrupted operation of the hotline is directly related to the service provider, so here you should be extremely careful when choosing a provider that provides 8-800 and 8-804 numbers. Parameters such as call quality, ease of settings and technical capabilities of the number are important in any business, so you should contact a trusted provider.

Today, MTT (Virtual PBX YouMagic.Pro), as well as Mango Telecom, UIS, MegaFon, Beeline and others have gained a worthy reputation among providers of universal numbers.

The simpler and more beautiful the combination of numbers of the universal number, the more expensive it is. Here are a few top combinations, the purchase of which clearly justifies itself:

• "Golden number": 8-800-555-55-55
• "Silver number": 8-800-250-22-11
• "Bronze number": 8-800-775-33-55

How much does it cost to connect and maintain universal numbers

When purchasing a universal number, it is important to know that its cost is affected by subsequent numbers, or rather their combination. Depending on the harmony of the combination of numbers, ordinary, “bronze”, “silver” and “gold” numbers are distinguished on the market.

Also, the cost is affected by the chosen tariff, the number of calls that you can work with at the same time, Additional services: the ability to forward calls in a specific region, automatically inform customers about new services or products, etc.

It should be noted that the prices for connection and maintenance of 8-800 numbers differ markedly. So, by connecting a regular number, the subscriber pays about 2,500 rubles, but for a "gold" number - at least 300,000 rubles. monthly subscription fee for a universal number will be approximately 1000-1600 rubles per month. Connecting the number 8-804 will cost much less: from 1,000 rubles for a regular number and up to 50,000 rubles for a "gold" one.

Thus, the advantages of universal numbers are obvious. Today, this service has become available not only for large "promoted" companies, but also for start-ups of small and medium-sized businesses. Numbers 8-800 and 8-804 are the product of modern technical capabilities capable of attracting customers and gaining their trust.

The 8-800 telephone is strongly associated in our minds with calls from successful companies that have an extensive network of branches and care about customers. And it is no coincidence that given number gives federal status to the company, and calls to it are free. How can I connect it and how much does it cost? Let's figure it out.

8-800: what's in my room for you ...

There are only two distinguishing features of such rooms. Firstly, this is the use of a non-geographic code - the location of the owner of the 8-800 number within Russia can be anything. Second, but no less important characteristic- free communication for the caller. That is, any call will be paid by the owner of the number. And this means that customers are not afraid to call.

This explains the popularity of 8-800 numbers both among large companies and among representatives of small and medium-sized businesses. The former often seek to unite regional offices under one number, while the latter buy 8-800 to raise their status and create a certain image.

A toll-free number is often assigned to hotlines, support services, help desks, online stores - where communication with an extensive customer base is expected.

It is important!
City code phone number can be an attractive characteristic of an online store. A non-resident client, having seen, for example, a Moscow number on the company's website, can go in search of a "native" company with a local number, without even evaluating the assortment. Number 8-800 deprives the buyer of the opportunity to make a conclusion instantly - at first he still has to spend some time on the site, and, perhaps, make sure that your offer is attractive.

If we talk about specific examples of using the service, then let's turn to the experience of one of the travel companies. Connecting the 8-800 number increased the number of calls by 25% in the first week, mainly due to the influx of regional calls. At the end of the month, the total increase in customers was about 12%.

What is the “magic” of the 8-800 number? The answer is simple - it increases customer loyalty. Helping to overcome the psychological, often unconscious "barrier toll call”, it serves as proof that the company cares about its customers and takes on extra costs. Calling 8-800 is not scary - customers are sure that not a penny will be lost from the phone account. But communication with the manager is already half the way to buying. Therefore, a competent leader should strive to remove any obstacles that prevent the client from making a call. Sales growth also depends on this factor.

It is also worth mentioning that the number 8-800 is multichannel. Short beeps will no longer scare away customers - the voice menu will help you quickly connect to the desired department, or waiting will brighten up the music, the countdown to the connection with the operator, and possibly a funny message. For example, you can use the textbook example of a discount for waiting: "Hello, all operators are busy at the moment, but we are ready to give you a discount of 100 rubles for each minute of waiting." Few will hang up after that.

In order to connect the number 8-800, it is necessary to evaluate the capabilities of the existing telephone network or analyze all options for organizing telephony in the office.

The principle of operation and methods of forwarding free federal numbers

The 8-800 number works by forwarding calls to already connected landline, mobile or IP phones of the company. For all incoming subscribers, calls to the number are free of charge.

There are several ways to forward calls to 8-800 numbers:

• Forwarding to a fixed (city) phone. The organization of multi-channel communication is possible if the company has its own equipped analogue exchange. AT otherwise the call will be sent to one or several connected city phones. But the latter option is quite rare - not every office can afford more than one landline phone.
• Call forwarding to mobile phone. Some carriers may offer this service. cellular communication. In this case, you can easily organize a network of multichannel numbers with forwarding to mobile numbers of employees.
• Forwarding to IP-telephony devices. A modern way of organizing telephony for an office of any size, the Internet is used as an information transmission channel. Multiline telephones often do not have restrictions on the number of lines, and the administrator can quickly change their number depending on the needs of the company - this is convenient for seasonal business. IP-telephony can offer the subscriber a lot of functions - from voice menu, call recording, detailed statistics and ending with easy installation, which in many cases takes only a few minutes.

The advantages of connecting an 8-800 number for many companies are undeniable, until it comes to payment - let's see how expensive this pleasure can be.

How much is the number 8-800

Connecting a new phone number is associated with certain costs. First of all, the price of 8-800 depends on the telecom operator - each sets its own cost.

There is also the concept of "beauty" of a telephone number. These are special combinations of numbers that are remembered better than a random set. Price categories are divided into several groups - bronze, silver, gold and platinum numbers. The former are simply successful combinations of numbers without repetitions, while the latter can have only two numbers in the set, repeating one after another.

Connecting to a regular 8-800 number can even be free, like one of the largest analog communication operators MTT. Operators mobile communications, such as Beeline, offer to buy an 8-800 number for about 6,000 rubles (without a virtual PBX). You can choose a suitable number or evaluate the base on the official websites of these companies, as well as after talking with the manager when placing an order.

Connecting an 8-800 number using IP telephony has a lot of scope for selecting various functions. Many providers provide the client with the opportunity to see the available rooms in each category in advance, and then book the appropriate one. Connecting a regular number can cost about 1000-1500 rubles. Prices for bronze combinations reach 120,000 rubles, for silver - 250,000 rubles, for gold - 350,000 rubles, for platinum -
3,000,000 rubles. At the same time, some providers can set prices much lower, but here the owner of the company needs to carefully evaluate the “beauty” of the purchased number.

In addition to the one-time payment for connecting the number, the provider or operator sets a fixed subscription fee.

Tariff "8-800": what will the service cost?

Mobile operators offer various "service packages". For example, tariff plan"Easy start" from "MegaFon" provides 400 minutes of communication by number 8-800 approximately
for 1500 rubles per month. In addition, each minute over the limit is paid separately at the price
about 3.8 rubles.

IP-telephony is able to provide an office with communication at a service cost of approximately
from 1180-1200 rubles per month. Various tariffs help to purchase the set of additional services that is optimal for your company.

And do not forget about the cost of the calls themselves. Mobile and landline operators take
for 1 minute of conversation about 3.5 rubles. The tariffs of virtual providers look more attractive - incoming calls from Moscow cost about 0.6-2 rubles per minute, from other cities - about 2-3 rubles per minute. For many, IP telephony is becoming very advantageous offer, given the presence of many additional functions (for example, unlimited quantity lines) and low cost of calls.

On the this moment number 8-800 is available to almost every company. With the right choice of provider, the cost of connection and subsequent use of the lines will be acceptable even for small businesses. And perhaps it will become a real breakthrough and allow the company to reach a new level of development.

How to connect a number through a virtual PBX operator

Connecting the 8-800 number has its own characteristics. Even if we mean relatively simple and modern way- organization of a virtual PBX. Sergey Maslov, director of the marketing department of MTT OJSC, told us more about this service:

“Each company has its own budget, and the cost of the 8-800 number should correspond to it. And connecting an 8-800 number using IP telephony takes a minimum amount of time - often just a few minutes are enough for registration and a little more time is required to set up, after which the number is ready to receive calls. MTT provides the subscriber with a full-fledged virtual PBX with a voice menu, call recording and detailing, user and administrator personal accounts, statistics collection, black list and other useful features. Virtual PBX from MTT is convenient and affordable way organization of a full-fledged telephone network with a single multichannel number 8-800".

Is it possible to use the "8 800" service to organize a round-the-clock call center?

Yes. Your number "8 800" can be configured for round-the-clock work of several operators and, if necessary, organize a network to receive calls from different regions.

From which numbers will users be able to call this number?

FROM mobile numbers all Russian operators and city phones of all regions of Russia. Calls to the number with the code 8 800 are free. For voice communication services over the Internet (for example, Skype), calls to 8 800 are not available.

Is it possible to order a room for a certain period and then deactivate the service?

Yes. You can activate the service for any required period. For example, during a marketing campaign.

8800 number setting

To set up the 8800 number, we suggest using your personal account, where you can:

• Manage rules and schedule for routing incoming calls
• Form groups of employees who receive calls
• Set limits for incoming calls
• View and download statistics
• Customize profile settings

To gain access to your personal account, fill out an application and send it to MegaFon. The password and login for access to your personal account will be sent to you at the contact details specified in the application.

Please note that from October 14, 2019, we offer our customers to set up the 8800 number in a new, intuitive personal account at the link http://8-800.megafon.ru.

The setup wizard feature will automatically detect your first login to your personal account and prompt you to quickly and conveniently set up forwarding rules.

How to book a room on the site?

Choose a number by category or by the numbers that must be contained in the number. Check the box next to the room you like and click the "Book" button. In the form that opens, enter your name and number mobile phone. You will receive an SMS with a verification code. Enter this code in the room reservation system and select the form of concluding an agreement: electronic (see "How to activate the 8 800" service online?) or paper. Press the "Book" button and receive an SMS confirming the reservation of the room.