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Velcom Belarus put money into the account. Pay by Velcom with a bank card: all methods via the Internet

All mobile operators have a service that allows you to transfer money to other subscribers within your network. This can be done via SMS, various USSD commands or over the Internet. In Belarus, transferring money with Velk to is not difficult, as the company has provided several ways for this.

Is it possible to transfer money from

is a major mobile operator providing its subscribers with a variety of services in Belarus. Naturally, they can use a SIM card not only for making calls or the Internet. Subscribers have the opportunity to replenish the balance of other users, which is very convenient when you need to quickly "throw" money to another number.

It is very difficult for modern mobile communication users to decide on the choice of a service provider. That is why different companies vying with each other offer different favorable rates and connection conditions. If we talk about the operator, then he has a lot of convenient tariff plans. For example, the “Comfort” tariff line, which offers good speed mobile internet and minute packages for calls to other operators.

General information on transfers

There are several ways to transfer the required amount to a phone in Belarus. Subscribers with access to the Internet can transfer online. If necessary, you can transfer money fromVelcomusing standard SMS.

Subscribers can use different ways balance replenishment. It is possible, for example, to carry out a transaction through a payment system. But it is important to take into account restrictions, commissions and other rules of the operator. Otherwise, the payment will be rejected and you will have to start the transfer procedure again.

Popular methods and instructions for them

One of the simplest, but not the most convenient ways to transfer money is a personal visit to the office of a mobile operator. In order to send the required amount, the subscriber must have personal documents with him, as well as indicate the recipient's number. Previously, this method was the only one, but with the development of technology, subscribers can make payments without leaving home.

Any resident of Belarus can easily transfer money to a mobile phone number if he uses the iPay payment system. First you need to register on the site. To do this, the subscriber needs:

  1. Send any SMS message to number 5533.
  2. Get a special password that is entered on the iPay website during registration.
  3. Then you need to click the "Login" button.

The password sent is one-time. Then the user will need to receive a new one every time by sending SMS. But if we are talking about a simple replenishment of the phone balance, then the subscriber can do this using SMS. To send money via phone, you need to send it to number 553. The message should indicate the service code, the recipient's number and the amount. The code of this service is 101. All data is written with a space, no extraneous characters need to be indicated.

Restrictions and limits

If we talk about various restrictions, then it is no different from other mobile operators. In particular, they relate to the presence of additional commissions. Therefore, the subscriber before sending Money must take into account the following:

  1. The iPay payment system (if used) charges at least 3.5% of the transferred amount for its services.
  2. The fee for sending an SMS message is charged according to the payer's tariff plan.
  3. A certain amount must remain on the balance of the phone after the transfer of funds. According to the rules - at least 0, 1 ruble (Belarusian, of course).

These are the standard rules for sending money from to. There are no other ways to transfer funds by the operator.

Balance replenishment

The mobile operator allows you to replenish accounts in various ways. If necessary, you can not only ask a friend to transfer the required amount, but also replenish the balance yourself. Those who frequently use the Internet do so using the iPay payment system.

The algorithm of actions is as follows:

  1. First, the user needs to go to the site and log in. For this, a standard SMS message is sent.
  2. After entering the site, the subscriber enters the Personal Account. There, carry out all the necessary operations, including replenishing your mobile phone. In addition, the payment history remains in the system, which is very convenient to track.
  3. Then you need to follow the prompts of the system.

The client can also send the required amount to the account from a bank card. To do this, go to the e-pay.by website and open the "By phone number" section. Next will open new page, which indicates the number of the recipient and the amount. After verification, the system will prompt the user to enter card details (number only). After confirming the transaction, the specified amount will be credited to the account.

The subscriber can replenish the balance of his phone using virtual money, for example, WebMoney. It is easy to do this - you need to log in, find your operator among others, indicate the number and amount. After that, the operation must be confirmed by the code from the message.

Possible problems and solutions

The procedure for transferring money from number to number is normal, so users do not have any particular difficulties. It is important to follow the instructions. But if the payment does not go through, the reasons may be different. For example, the sender did not take into account the commission that the operator charges for the transfer. Or there is less money left in the account than it should be.

Reference: if the transfer is not carried out for some other reason, you must contact the operator's technical service.

Before transferring a certain amount to another subscriber, you need to take into account all the limits and commission. Otherwise, the operator will simply reject the payment. If you need to replenish your account, then everything is much simpler here. This can be done through the terminal, from the card, or in any other way. And only then dispose of the amount received at your discretion.

Velcom is a large institution providing communication services. The company's website is very unfriendly and made inconvenient for users, so we will try to explain as clearly and in detail as possible - how to pay and replenish the account with Velcom plastic bank card no commission online.

Official site

  1. The subscriber needs to go to the page - https://www.velcom.by/epay .
  2. Choose the type of paid service: mobile communication, Home Internet and TV, etc.
  3. We enter the numbers of the plastic card and the electronic box.
  4. We enter the payment details: the numbers of the PM or mobile phone.
  5. Carefully enter the rest of the card details.
  6. We confirm the operation with the code that will come in SMS.

There you can also go to your personal account and view information about the available replenishment amount.

E-Pay

NOTE! Only registered cards of MasterCard and Visa payment systems are accepted.

  1. We go to the payment page - https://e-pay.by/velcom.
  2. Next, select the type of paid requisite: “payment to a phone number” or “Payment by personal account”. The numbers of the contract are in the contract or in the receipt for payment for services. This service does not check the correctness of the entered number, so be careful when filling it out.
  3. Enter props. Next, indicate the number of replenishment in Belarusian rubles (not less than 0.5 and not more than 400 rubles).
  4. Click "Start Replenishment".
  5. Specify the number of the card from which the transaction of funds will be carried out.
  6. Next, wait for the page to load.
  7. Next, enter the rest of the card details: expiration date, owner's name and CV verification code.
  8. After that, the number to which your bank card is linked will receive a code in SMS. Enter it in the box on the site and confirm the transfer.

Via internet banking

To obtain a login and password, you need to contact the bank branch or call the number hotline. It is listed on the back of the card.

  • Belgazprombank
  • Belinvestbank
  • ASB Belarusbank
  • Belagroprombank
  • Priorbank
  • BPS-bank
  • JSC "Bank Moscow-Minsk"
  • BelVEB
  • Technobank
  • Alpha Ban
  • Technobank

After authorization on the bank website in your personal account, find the payment for services section. Next, in the search engine, enter the name "Velkom" or "Welkom". Click on the service we need. After that, select the card with which the funds transaction will be carried out. Enter the payment details and confirm with the code as in the previous versions.

ADVICE! For more convenient payment and save time, set up the "Auto payment" service. It allows you to make an automatic transfer of funds to the desired account or mobile phone number at the beginning of each month.

Most mobile operators provide a service through which people can send balance funds to each other. Not so long ago, it became possible to transfer money from one Velcom account to another. But for this you need to connect to the iPay system if you want to carry out the operation via SMS. We will consider exactly how funds can be transferred so that they reach the recipient.

Prerequisites for transfer

Previously, it was possible to transfer funds with Velk (Belarus) only by visiting the office of a mobile operator. This option also exists now, and for this you will need to contact the nearest branch. cellular communication. You will need to have a passport with you, as well as details necessary for the procedure.

Important! There is an easier way that allows you to instantly transfer money through your phone. It will be possible to send the amount from the balance by connecting to the iPay system.

Only in this case it will be possible to transfer funds through the phone by sending SMS. Naturally, there should be enough money on the balance sheet for this procedure.

Connecting to the iPay system

Now it will be possible to send money to another phone number in Belarus. To do this, you do not even need to go to the site, because you can transfer using SMS. The main thing is to know what kind of text you need to send.

Transfer via SMS

If a person is already registered in the iPay system, then he can replenish the account of another citizen through a message. This procedure will be useful for those who want to write off funds from their balance. You will need to send SMS to number 553.

What to write: (service code) (phone number) (money transfer amount).

Note that the service code is 101, which should be indicated. You must write the recipient's phone number. The transfer amount should be specified independently. Note that the brackets should be removed, but the spaces are preserved.

It is important to keep in mind that a fee of 3.5% of the transfer amount will be charged for this service. Moreover, it will be debited additionally from the balance of the sending person. At the same time, SMS is also sent for a fee, and in this case it is worth focusing on your tariff.

For the procedure to be successful, you need to make sure that at least 0.1 Belarusian ruble is left on the phone. Because the balance cannot be allowed to fall to zero.

What difficulties may arise

When a person adheres to the instructions, he will not encounter problems when transferring money. The main thing is to correctly indicate the details so that the money comes to the right subscriber. After all, it will be extremely difficult to cancel the procedure if it has already occurred. Yes, and contact payment system or to the operator does not always give results.

If everything was done correctly, but the money is not transferred, then there are probably not enough funds in the account. Because in addition you need to take into account the commission that is charged for the procedure, and the cost of sending SMS. If there is not enough money, then you can either send less funds or replenish your account. Then everything should go well, and the recipient's balance will increase rapidly.

All mobile operators are trying to make sure that their customers have the maximum number of ways to replenish the balance of a mobile phone. Payment by Velcom is no exception. Its subscribers definitely cannot complain about the lack of options to top up their account. Pay by Velcom with a bank card via the Internet, transfer money from Welcom to Welcom, make a payment in the Personal Account - all these methods are available to any client of this company.

Throwing the required amount to the Velcom number in Belarus is permissible in many ways. For example, subscribers who are Internet users can make a transfer online. If this option is inconvenient, you can transfer money via SMS.

Customers choose the method of replenishing their account based on their own preferences and capabilities. Transactions are also carried out through the electronic payment systems WebMoney, Qiwi (here it is important to remember the limits, restrictions and commission fees, otherwise the payment will be blocked and the whole procedure will have to be repeated), as well as through ERIP.

Payment by Velcom by bank card

The safest and fastest way to transfer payment to the account of the operator Velcom at any rate is with a Visa or MasterCard card through its official portal. How to pay the balance of the Velcom number from a bank card:

  1. Go to the website of the company oplata.velcom.by.
  2. Select the region where the subscriber lives.
  3. Specify personal information about the payer.
  4. Select "Manage Payments".
  5. Select "Pay for goods and services" -> "Mobile communications".
  6. Enter the phone number to be paid.
  7. Enter the size of the transfer.
  8. Click "Next".
  9. Specify all the details of the bank card from which the funds will be debited (the details can be saved on the portal for further payments).
  10. Click "Payment".
  11. Confirm the operation with a password from the SMS message.
  12. The money was credited to the balance of the mobile.

Important! Paying for communication with a card can be even easier if the subscriber uses the Personal Account on the Velcom website. Here, first, the phone number is indicated as a login, and then the password that came upon request by SMS message.

Further, all payment data are written in the Personal Account. To make it convenient to replenish your account from a bank card on a regular basis, you can leave the transaction in the templates and make all the following payments in one step.

Money transfer from Welcom to Welcom

Velcom is the largest mobile operator in Belarus, providing its subscribers with many useful services and options. Thanks to this, they can use SIM cards not only for calls or accessing the Internet: people have the opportunity to pay another person's bills from their phone. This is convenient when you need to replenish the balance urgently.

One of the most simple options transferring money between Velcom accounts not so long ago was considered a personal visit to the company's office. Coming here, you should have your passport and the number of the person to whom the payment is being transferred. Previously, this method was the only one, but today it is possible to carry out this procedure without leaving your own home.

Any Belarusian resident can easily transfer money to another person's number through a payment service called iPay:

  1. Send SMS to number 5533 with any content.
  2. Get the code and enter it on the iPay portal when registering on it.
  3. Press "Login".

The sent code is forbidden to be used several times, so whenever it becomes necessary to make a payment from Welcom to Welcom, it will need to be received again.

The transfer of funds between Velcom accounts can also be carried out in the following way: send an SMS message with the text “service code telephone number of the addressee transfer size” to number 553. The service code is 101. All information contained in the SMS is indicated with a space and without extraneous characters.

Payment via the Internet by card

Another convenient way to pay for a Velcom SIM card is through Internet banking with payment card. How to put money on Velcom online:

  1. Log in and enter the Personal Internet Banking Account of the banking organization, the client of which is the payer.
  2. Select the type of payment - "Mobile Communications", and the operator - Velcom.
  3. Write a phone number.
  4. Specify the size of the transfer.
  5. If the subscriber has several payment cards, you should enter the details of the one from which the funds will be debited.
  6. Confirm that the information provided is correct.
  7. Confirm the transaction with the code from the message that came to the cell.
  8. Balance replenishment completed.

In order to make payments with maximum convenience in the future, it is recommended to create an appropriate template to reduce the duration of the process of paying for communication via the Internet using a card.

Other payment options

There are other options for how to pay for the Velcom balance, less popular, but just as convenient as those described above.

iPay

Using this payment amount, you can not only transfer money from Welcom to Welcom, but also replenish the balance of the phone yourself.

Step by step payment instructions:

  1. Log in to the iPay system by sending a standard SMS with any text to 5533.
  2. In the Personal Account, select the replenishment of the mobile phone. It is also possible to track the history of payment transactions.
  3. Act according to the guidance provided by the service.

SMS banking

To pay an invoice using this method, it is necessary that SMS banking from the bank where it is serviced is connected to the payer's phone.

There is nothing easier than replenishing a mobile account using USSD commands sent to the service number of a banking organization whose client is a Velcom subscriber.

How to proceed:

  1. Send a message with the payment command, transfer amount and access code to the service number.
  2. Receive a notification that the payment was successful.

"Mobile Bank"

One of the most available options, requiring the payer to connect the "Mobile Bank" option. As a rule, you can activate it for free and at any time, and the Mobile Bank will become paid after one or two months of use (the cost is clarified on the portal of the financial institution). This service allows you to perform any operations around the clock, including replenishing your own or someone else's Velcom balance sheet. The main thing is to have cellular telephone with an application from the bank serving the subscriber installed on it and Internet access.

How the balance is replenished:

  1. Register and login.
  2. Specify the type of payment - "Mobile communication" -> Velcom.
  3. Enter the phone number you want to pay for.
  4. Enter the transfer size.
  5. Confirm the operation.

For subscribers operator Velcom mobile phone recharge is possible in many ways. Each of the payment procedures is elementary and simple, besides, it can be made quite easy if you add the completed payment to the templates.

The only rule that is important for those who pay for communication remotely is to carefully indicate the payment details without making mistakes. Banking organizations will not be able to return funds sent to the wrong number, and it is not always possible to do this through the operator.

We have tried to collect the most frequently asked questions of our subscribers and the answers to them. If you have a question, the answer to which you did not find in the list, you can ask it using a special form.

  • click "Save" - ​​the file will start downloading to your computer
  • run the file with the software and click "Start"

During the update (it will last about 5 minutes), do not turn off or restart the computer, do not remove the modem from the USB port.

  • After the process is finished, click "Finish".
  • If you get the error "To connect, you need to register on an available network" when connecting?


    a) Install the modem in another USB port(If this is a desktop computer, then install the modem on back panel computer).
    b) In the 3G Internet program, check the network signal strength;

  • If you get the error "Connection failed (no network, low signal)" when connecting?

    follow the suggestions below and try again:
    a) Install the modem in another USB port (If this is a desktop computer, then install the modem on the back of the computer);
    b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);
    c) In the 3G Internet program, select the profile corresponding to your tariff plan or "Mobile Internet" service package. If it doesn't exist, create it manually using the instructions above.
    d) In the 3G Internet program, check the network signal strength;
    e) In the 3G Internet program, manually specify the network (Tools - Options - Network - Registration Mode - Manual search and registration, then the Update button. After the program finds the velcom network, select this network and click the "Register" button);
    f) Test the modem on another computer.

  • If you get a "Connection failed" error when connecting?

    follow the suggestions below and try again:
    a) In the 3G Internet program, you need to check the Internet profile and select the appropriate one for your tariff plan or "Mobile Internet" service package;
    b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS).
    c) Test the modem on another computer.

  • If, when connecting, an Internet connection is established, but there is no data exchange with the Internet?

    follow the suggestions below and try again:
    a) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);

    c) Test the Internet through another web browser;
    d) Check the modem on another computer;
    e) Try turning it off for a while antivirus program(antivirus may block the connection);

  • If you get a "Device is disabled or not available" error when connecting?

    follow the suggestions below and try again:
    a) Install the modem in a different USB port (If this is a desktop computer, install the modem on the back of the computer).
    b) Test the modem on another computer.

  • If you receive an error "619/628" when connecting?

    follow the suggestions below and try again:
    a) Check your balance for cash;
    b) In the 3G Internet program, select the profile corresponding to your tariff plan or "Mobile Internet" service package. If there is none, create it manually using the instructions above;
    c) Remove the SIM card from the modem and put it back into the modem;
    d) Reinstall the 3G Internet program;
    e) Test the modem on another computer.

  • If you receive an error "633" when connecting?

    follow the suggestions below and try again:
    a) Restart your computer;
    b) Install the modem in another USB port (If this is a desktop computer, then install the modem on the back of the computer);
    c) Test the modem on another computer.

  • If you get the error "Dialing through the operator or manually" when connecting?

    If the error “Dialing through an operator or manually” appears during connection, then follow the recommendations below and try again:
    a) It is necessary to uncheck the box "Dialing through the operator" on the Advanced tab in the Network connections folder

    • FOR Windows XP: START - Control Panel (Settings - Control Panel) - Network Connections;
    • FOR Windows 7 (Vista): START - Control Panel - Network and Sharing Center - Change adapter settings);
    • FOR Windows 8: Keyboard shortcut WIN+X - Control Panel - Network and Sharing Center - Change adapter settings)
  • If the error "720. There are no PPP network control protocols configured for your connection, or the appropriate network protocol has not been installed"?

    This error may occur after changing network protocol during the software update process, please follow the instructions below and try again:
    a) Try to perform System Restore if it has not been disabled;
    b) Try to find ways to resolve this error on the Internet yourself;.
    c) Try reinstalling the operating system.

    • D-Link DWM-157

    • in the dialog box, select the location on your computer where you would like to save the file with the software
    • click "Save" - ​​the file will be downloaded to your computer
    • unzip it and run from the folder “ZTE MF180” the file “setup.exe”

    During installation (it will take about 5 minutes), do not turn off or restart the computer, do not remove the modem from the USB port.

    How can I add a subscriber's number to the "Black List"?

    If this function is provided by your telephone, you can use it by referring to the phone manual. Company A1 does not have the Black List service.

    How can I check if my Personal Account is connected?

    You can check the availability of the service by dialing USSD *141*3*6# call

    How can I connect my Personal Account?

    Subscribers who signed contracts after December 21, 2010 are granted access to the Personal Account automatically. If you have disabled the service, you can enable it:

    Step 1: Dial USSD from your phone *141*3*6# call
    Step 2: Reply with the PUK1 code of your SIM card
    Step 3: register on the website https://my.a1.by

    Connection is also possible by contacting the company:

    • by calling the contact center 150 (you must give the access code)
    • in sales and service centers (have a passport with you)
    • at sales and service points of attorneys (have a passport with you)

    How can I get the password for access to the Personal Account?

    You can get information about the password you are using by sending USSD *141*0# call.

    If you are using Video Surveillance, Satellite Monitoring, WEB Easy, WEB 2.5, WEB 4.5, Non-stop 7.5 tariff plans, the PUK1 code of the SIM card is used as a unique password.

    Possibility to use PUK1 SIM-card as a password for subscribers of other tariff plans is provided at A1 sales and service centers or attorneys' sales and service points (on the basis of an application and an identity document)

    I want to change my plan. When will the tariff plan change?

    Changing the tariff plan happens automatically within 24 hours after you have left the application. Please note: if at the time of processing the application for changing the tariff plan, the number is disconnected from the company's communication network due to debt or as a result of using the Pause service, then such an application will not be processed. After the restoration of the service / deactivation of the “Pause” service, you can, if necessary, create a new application for changing the tariff plan.

    How can I assign/change a "favorite" number?

    Client served according to tariff plans A1 assign/change "favorite" number can:
    1) with using USSD *141*3*3# call and then follow the prompts on the mobile phone screen
    2) with the help of CCIS

    Client served according to tariff plans HEY(if available):
    1) using USSD *126*7# call
    2) with the help of CCIS

    You can view the assigned “favorite” numbers, if necessary, change or add them by dialing USSD from your phone *141*3*3# call, and then follow the prompts on the mobile phone screen.

    I do not want to listen to your commercials when calling 150. How can I disable this service?

    For connecting the service Roaming Vacation» a one-time fee is charged, which is debited within 24 hours after service connection from the balance in a single amount according to the company's tariffs.

    For using the service Roaming.Business» a monthly subscription fee is charged, which is charged within 24 hours after service activation from the balance in a single amount according to the company's tariffs. If the subscriber has not deactivated the Roaming.Business service, the subscription fee for this service will be automatically debited from the balance in a single amount no later than the 5th (fifth) day of each month and reflected in the invoice for communication services of the month in which the debiting was made.

    Regardless of the day of connection / change of service, a one-time fee / subscription fee is charged in full.

    Important: "Roaming.Vacation" or "Roaming.Business" service can be activated no more than once in the same month. This takes into account not only the fact of connecting the service, but also its availability in the current month.

    How are roaming calls charged?

    Tariffication in roaming is carried out per minute, payment is made according to roaming tariffs.
    The debiting of funds in roaming is carried out as information about accruals is received from roaming partners. The final billing may take place later than the actual use of services in roaming, therefore, a sharp change in the balance is possible.

    Why does the cost of services (calls/SMS) differ between countries and between operators?

    Roaming agreement is concluded between two operators mobile communications, respectively, each of the parties lays down its own conditions in it, sets its own tariffs. In addition, the cost of services provided in roaming (calls, SMS, Internet connections) may change as a result of fluctuations in the exchange rate of foreign currencies.

    How are roaming calls charged if the phone number is forwarded to another number or to a voicemail number?

    Unconditional forwarding is paid according to the tariffs of A1 company, and forwarding with a given condition (for example, "Subscriber does not answer") - according to roaming tariffs: for incoming and outgoing calls.

    Are the included minutes/megabytes/SMS/MMS spent in roaming?

    How much will incoming SMS in roaming cost for me?

    You do not pay for incoming SMS in roaming. The costs are borne by the sender of the message.

    Do I need to change the SMS center number in the roaming phone settings?

    No, it doesn `t need. The number of the SMS center both in Belarus and in roaming is the same for our subscribers: +375296009000.

    How to replenish the balance abroad?

    You can replenish your balance in roaming using express payment cards, SMS-banking service, various Internet payment systems.
    express payment cards, you can use a USSD request by dialing *141*4# from your phone (provided that the network in which you registered supports USSD). After receiving a response to your request, you need to enter the 14-digit code indicated on the card. After activation will happen automatic replenishment of the balance. You can also activate your Express Checkout Card using Personal account on the website https://my.a1.by (menu item "Financial information/Payment by EO card"), through the a1-menu application in a mobile phone, as well as by sending an SMS with an express payment card code to 411 (or +375296000411 ). SMS cost paid according to roaming tariffs;
    - To replenish your account using SMS-banking, you should send an SMS to one of the service numbers (depending on the bank in which you are served) indicating the type of operation, code for working with the service (password), payment amount, payment identifier, phone number. The cost of SMS is paid according to roaming tariffs.
    Replenishment of the account is impossible for subscribers who have a barring of outgoing calls, or the provision of services has been suspended.
    - You can also use internet payment systems. detailed information about these services and the payment procedure is available, set up the modem and activate the "International roaming"/SMS roaming service.

    Can I answer calls while the phone is in use for data transmission?

    If you use the "Mobile Internet" service in the 2G network, you will be able to answer the call only if there is no data reception / transmission at the time of the call
    If you use the "Mobile Internet" service in the 3G network, you can receive and make calls without interrupting your Internet session.
    If you use the "Data Transfer" service, then you do not have such an opportunity. This is due to the peculiarities of the CSD technology itself.

    What determines the speed of data transfer when working with the service "Mobile Internet"?

    The speed of data transfer in the 3G network depends on: - the distance of the subscriber from the base station, - the density of urban development,
    - local interference,
    - speed of the subscriber,
    - workload of the base station.
    When working on the Internet, speed is also significantly affected by factors independent of the network A1:
    - capabilities and/or limitations of the server from which data is downloaded;
    - congestion of the Internet channel to the A1 network;
    - the number of streams organized for downloading;
    - setting the parameters of the TCP / IP protocol in operating system PC;
    - location of the subscriber: indoors or outdoors.
    In addition, the speed limit is imposed by the equipment used by the subscriber.

    I can't use the modem because. when establishing a connection, the modem issues: "Error 619".

    The reasons for such an error when using a USB modem can be:
    - a problem with the USB port on your computer (either at the hardware level or the modem drivers conflict with another application on your computer);
    - errors when configuring Internet settings;
    - the problem of your modem at the hardware level (faulty).

    Recommended:
    - make sure your computer's USB port is working properly by going to "system properties-hardware";
    - connect the USB modem to another USB port on your computer;
    - restart the computer and try to connect only after the operating system has fully loaded;
    - disconnect the modem from all wires and reconnect, making sure that wired connections reliable;
    - remove the modem drivers and their configuration, and then install them again; choose the right plan.

    To rule out the above possibilities, try:
    - connect the modem to another computer;
    - connect a modem of another model to your computer.

    What does "Error 678: The remote computer is not responding" mean?

    This error occurs if:
    a) When there are not enough funds on the balance sheet (balance is zero / there is a debt / the regular account has not been paid);
    It is recommended to replenish the balance, and after the funds are credited to the account, turn off and restart the modem.
    b) The modem is installed incorrectly.
    It is recommended to try to reinstall the modem yourself,
    In case of repeated failure, contact the sales and service center A1.

    I cannot save the settings, the display shows: "Only 70 sets are allowed."

    Delete everything Accounts in the configuration settings or update software phone.

    What does it mean: "Error 734: The PPP Link Control Protocol was terminated"?

    This error may occur when there is insufficient signal reception. cellular network, an incorrectly entered user name or password, an incorrectly written modem initialization string, or incorrect settings security. Also, the reason may be the inclusion of software data compression, data compression by the modem, error handling by the modem, and it can also be checked in the "Use IP header compression" field in the properties of the TCP / IP protocol. Also, error 734 may occur due to non-activated Internet access on the subscriber number.
    Recommended:
    - move the phone to another location (if possible, closer to the window),
    - check the name and password in the modem properties,
    - character-by-character check the modem initialization string:
    AT+CGDCONT=1,"IP","web1.a1.by" for basic Internet access;
    AT+CGDCONT=1,"IP","web2.a1.by" for WEB 25 package;
    AT+CGDCONT=1,"IP","web3.a1.by" for WEB 250 package;
    AT+CGDCONT=1,"IP","vmi.a1.by" for WEB 500, WEB 750, WEB 1500, WEB 3000, Non-stop packages;
    AT+CGDCONT=1,"IP","wap.a1.by" for A1 WAP package;
    AT+CGDCONT=1,"IP","web.a1.by" for A1 WEB package;
    AT+CGDCONT=1,"IP","plus.a1.by" for A1 WEB PLUS package;
    AT+CGDCONT=1,"IP","wap..
    - in the modem properties, disable error handling by the modem and data compression by the modem, disable software data compression in the PPP settings, disable software compression of IP headers in the properties of the TCP / IP protocol.
    - check the port speed for the modem in the modem properties (usually it is 57600 kbps or 115200 kbps for models of 2005 and later, higher values ​​are possible).
    - in the connection properties in the "Security" tab, select "Normal" (recommended settings), and in the "Used during verification" field, select "Insecure password".

    What is the CLICK service and what are its advantages?

    CLICK is a service that allows you to automatically receive interactive infotainment messages on your mobile phone while it is in standby mode.
    CLICK gives you the opportunity to learn about A1 company promotions, participate in quizzes and surveys, keep abreast of economic, business, cultural, sports news, check current exchange rates and weather forecasts, get acquainted with the poster of events, receive congratulations, advice from stylists.
    The service is available to all subscribers of the company whose SIM-card contains STK-application CLICK and the CLICK service is activated.

    How much does it cost to activate/deactivate the CLICK service?

    Activation of the CLICK service is free of charge and is provided without subscription fee. All incoming messages are also provided free of charge.

    Attention! Ordered content is paid! The cost is indicated in the menu item "More", which contains free information. Access to the WAP resource is charged separately and depends on what service is used to order media elements (“ Mobile Internet” or “Data Transfer”). In roaming, provided that the "Mobile Internet" or "Data Transfer" service is used, access to the WAP resource is charged at roaming rates.

    How much does it cost to change a mobile operator while keeping a phone number?

    When connecting to the A1 network with his own number, the subscriber makes an advance payment according to the selected tariff plan.

    Can I change operators multiple times within MNP?

    The subscriber has the right to use the "Number portability" service again not earlier than 90 days from the moment of the last porting.

    I am 16 years old, can I, without my parents, connect to the A1 network?

    Company A1 enters into contracts for the provision of telecommunication services with minors aged 14 to 18 years with the written consent of their legal representatives: parents, adoptive parents or guardians. When concluding an agreement, a prerequisite is the personal presence of a minor and his legal representative with passports and a document confirming the right of an adult to approve the conclusion of an agreement (a mark in the parent's passport, a child's birth certificate, a document of guardianship). You can conclude an agreement on the provision of PRIVET services from the age of 14 if you have a passport without the presence of legal representatives (on your own).

    Why didn't they give me a printout of my driver's license calls?

    Detailed information about the calls of the subscriber is provided by the company either directly to the person who has entered into an agreement on the provision of telecommunication services, or to his authorized representative in the presence of a power of attorney. It is possible to make sure that a citizen who applied to the A1 sales and service center is really a client with whom a room service agreement has been concluded, only upon presentation of an identity document. According to the Decree of the President of the Republic of Belarus No. 294 of June 3, 2008. "On Documenting the Population of the Republic of Belarus" identity documents are: a passport of a citizen of the Republic of Belarus; residence permit in the Republic of Belarus; refugee certificate. Other documents issued by the competent authorities of the Republic of Belarus, including a driver's license, do not have the status of an identity document.

    If redirection goes from your number to subscriber number A1, you pay as an outgoing intranet call.
    - When forwarding to a number belonging to another mobile network, you pay for the call as outgoing to other networks according to your tariff plan.
    - Forwarding to a number voice mail free on the A1 network.
    Please note: in international roaming, in case of set forwarding (including to a voicemail number), you pay for both incoming and outgoing calls according to roaming tariffs. In the A1 network, a forwarded call is charged as an outgoing call from your number according to your tariff plan and forwarding direction.

    How much will a call from a landline phone to my mobile phone cost?

    You can find out the cost of a call from a landline phone to a mobile phone on the website www.beltelecom.by or by dialing 164. These tariffs are formed by RUE Beltelecom.

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