How to find out your Velcom tariff plan. Full list of USSD requests for A1 subscribers (velcom)
Velcom is one of the most popular operators mobile communications on the territory of Belarus. This is because it offers many favorable rates. Some users forget which tariff they have chosen. Today we will tell you how to view your tariff plan Velcom.
Ways to find out your Velcom tariff
There are several ways to find out your tariff plan. We have prepared a short guide for each of them. It describes step by step how to use one or another method correctly.
USSD request
Each operator provides the ability to manage the number thanks to USSD requests. These are such commands, by entering which the user can find out the tariff plan, mobile number, balance and more.
To find out the current Velcom tariff:
- Open the keyboard on your smartphone or tablet.
- Dial a simple combination *141*2*1# .
- Click the Call button.
An SMS message will be sent to your number, which will contain the name of the tariff plan and phone number.
Call to short number
Some people are better at assimilating the information they hear. For such, the operator offers a voice service. To use it, you need to dial short number 411 and click the Call button. The robot will answer you. Navigation through the sections of the service is carried out by buttons. You just need to listen to what he says automatic system and press the desired number. If something is not clear, right there you can contact the operator and ask him a question of interest.
Internet Assistant
Another way to find out the tariff plan is to use your personal account. This method Works on both phone and computer. All you need is internet. The method itself does not require much time. If you have not registered with the LC, you will have to do this.
Registration in a personal account
How to enter
To login again go to home page OK. Then open the "Personal Account", there, in the special fields, enter the phone number and password. After that, click the "Login to your account" button.
How to view fare information
Knowing the name of the tariff plan, you can easily find out the conditions for its operation. This is done through the official website of the operator:
- Follow the link - velcom.by.
- In the top menu, select the "Tariffs" section.
- In the presented list, find your tariff plan, and study its conditions.
As you can see, it is not difficult to find out the name of your tariff. Use whichever method is more convenient for you.
Access to the USSD menu is possible only from your phone number. To use the USSD menu, you do not need to activate additional services and remember passwords. The use of the USSD menu is free. The system will definitely warn you about possible one-time costs for changing the tariff plan or connecting services.
All short USSD numbers start with "*" and end with "#". To make a request, dial a short number and press the call key. Below is a complete list of short USSD commands.
USSD commands for subscribersvelcom (Legal entities)
USSD requests | Description |
Information about the remaining minutes, SMS, MMS and Internet traffic included in subscription fee. |
|
*100*4 # | Remaining minutes of velcom service included international 100/250 |
*100*11# | Information about the number of minutes of outgoing calls made within ZAG |
*100* 1 9# | Information on accruals for the current month for subscribers of legal entities. persons.1 |
Opt-out of SMS-mailings of the company |
|
Stop listening to ACCA news |
|
Receiving USSD messages in transliteration. |
|
Activation of the 500 SMS service |
|
*131*Company subscriber number# | "I am waiting for a call". |
Information about your number in international format |
|
"Melophone". |
USSD-menu *1 35 #
USSD requests | Description |
*1 35 * 1 # | Activation of the "Mobile Internet" service, change of the TP of the "Mobile Internet" service, change/deletion of the application for changing the TP of the "Mobile Internet" service. |
*1 35 *2# | Enable/disable MMS. |
*135*3 # | Information about the connected MI service |
*1 35 * 4 # | Information about the provided static IP address. |
*1 35 * 0 # | Receiving settings for the Mobile Internet service, MMS, streaming video, all available. |
*1 35 * 0*8 # | Receiving test MMS |
USSD-menu *141#
USSD requests | Description |
ISSA password. |
|
Information about the phone number and tariff plan. |
|
*141*2*1# | Information about the phone number and TP of the subscriber. |
*141*2*2# | Information about subscriber's connected services. |
*141*3*1*1# | Activation of the "International calls" service. |
*141*3*1*2# | Deactivation of the "International calls" service. |
*141*3*1*3*1 # | Activation of the "velcom international" service |
*141*3*1*3*2 # | Deactivation of the "velcom international" service |
*141*3*2*1# | Activation of the "International roaming" service |
*141*3*2*2# | Deactivation of the "International roaming" service |
*141*3* 2 * 3 *1 # | Activation of services "Roaming. Vacation”, “Roaming. Business" |
*141*3*2* 3*2 # | Deactivation of services "Roaming. Vacation”, “Roaming. Business" |
*141*3*2*4 # | Information about roaming partners |
*141*3*2*3*4# | Validity period of “Roaming. Vacation”, “Roaming. Business" |
*141*3*3# | Connection / change of "favorite" number3. |
*141*3* 5 # | |
*141*3*6# | |
*141*3*7# | "Reconnected" |
"Director's package2" |
|
*141* 9*1 # | USSD help. |
*141* 9*2 # | Dial rules |
*141*9*3# | Information center |
1. The subscriber's balance displays all the subscriber's expenses: AP, one-time charges, current charges, tax.
Features of the information provided:
a) at the beginning of each month (from the 1st to the 6th day), during the billing period for communication services, information on charges may be incomplete or unavailable for technical reasons;
b) information on accruals is updated as data on the communication services consumed by the subscriber enters the settlement system;
c) when using the "International roaming" service, the calculation of the cost of consumed communication services is carried out with some delay, upon receipt of the relevant information from roaming partners.
2. For TP "Manager +"
3. For subscribers legal entities connected according to the tariff plan "Open", "Open 100", tariff plans of the lines "Corporate", "Employee", "SMART" and according to the tariff plan "AgroCorporation"
The mobile operator Velcom, operating in Belarus, offers its customers an extensive range of tariff plans, among which there are very profitable options for both phones and tablets. Often, the company's customers need to find out their Velcom tariff. There are various ways to do this (USSD commands, calls to the support service), each of which will be discussed in this article.
A subscriber who wants to receive data regarding his own Velcom number can do this using several methods. They are divided into two groups: through self-service services or when contacting company employees. Obtaining all information regarding the tariff plan, balance status, connected functions and services is free of charge.
With a USSD request
The USSD request service is a simple and convenient option, often used to find out information about the Velcom tariff and other phone-related data as quickly and without extra effort. In this case, the user does not need to use the Internet, make a call to the call center or listen to the Velcom voice service. The main disadvantage of the described method is that the necessary combinations of numbers will have to be remembered or written down. It's easiest to add the queries you use most often to your phone's contact list. This way, information about the tariff can be found at any time.
How to find out your tariff plan on Velcom using a USSD combination:
- Enter the command *141*2*1# from the keyboard.
- In a few minutes, receive the name of the tariff by SMS (it also indicates the client number).
The function will be useful for those who became a Velcom subscriber not so long ago and have not yet remembered their own phone.
Call to the operator
When the actions described above did not work out or the person got confused in the prompts of the service, you need to wait for the answer of the call center employee and ask him how you can find out your Velcom tariff. In this case, the operator will announce the name of the tariff used with a preliminary clarification of the standard information about the client.
The same method can be used by those who want to choose a tariff plan on Velcom with the most favorable conditions and want to explore each of the options offered. 
Important! Users can also get detailed advice online on the Velcom website in the "Help" section. There is an "Ask a question" button, as well as links to operator groups in in social networks, where you can contact the support staff to find out all the information of interest.
other methods
Another popular option that allows you to find out the Velcom tariff used is the User's Personal Account. Subscribers who can access the Internet from a mobile phone have the opportunity to easily find out everything about their tariff plan, as well as receive full control over your own phone number. Those who want to independently deal with all connected services, tariffs and functions and be the first to learn about new promotions and programs mobile operator, you should create a Personal Account on the Velcom portal.
You must first register with the service: this procedure will not take much time. Entrance to the Personal Account is carried out in the generally accepted order:
Tariff study
After the subscriber finds out which tariff he uses, he can immediately clarify all the conditions for its use. For example, the price of services, the amount of the monthly fee, the number of packages included in the payments, and so on. The most convenient way to do this is on the Velcom website by entering the "Tariffs" section. For example, the conditions for the "Smart" tariff:
Other useful queries
All information regarding the tariff is clarified when sending a request *141*2*4#.
Active users of mobile Internet who are interested in the conditions of its use, the amount of the fee and the timing of its debiting, can send the command *141*2*3#.
The rest of the tariff packages is found out using the combination *101*1#. Request for information about replenishment of the personal account - *100*19#. By dialing *131* phone number#, you can notify the other party that you are waiting to be contacted.
You can find out your Velcom tariff using any of the above methods. The procedure is carried out even without access to the Internet - for this there is a call center and a USSD command service. In extreme cases, if you can’t get through by phone, you can leave a request for feedback or ask a question directly on the site.
Using USSD commands, you can receive background information about the services of the mobile operator "Velcom", connect and disconnect them. To do this, you need to perform a simple action - dial a certain combination of characters on your smartphone.
General rules for using commands
USSD commands sent by you do not remain in the gadget's memory. You can also use requests while roaming. Of course, the roaming partner must support USSD.
Using the USSD menu is free. If you connect to a paid service, the system will warn you about the cost.
Please note: USSD request must start with an asterisk (*) and end with a pound sign (#).
Between these characters, you need to dial the short number of the operation to be performed. After typing a combination of characters, press call.
Checking the balance and remaining Internet traffic
Using these commands, you can check your account status, find out how many minutes you have left, SMS, MMS, megabytes of mobile Internet, top up your mobile, refuse to receive bills on email etc.
| Operation name | USSD command |
| Checking account balance | *100# |
| Find out how many minutes, SMS, MMS, megabytes of mobile Internet are left | *100*1# |
| Find out how much you have to pay monthly | *100*3# |
| How many minutes are left within the "Velcom international 100/250" service, megabytes within the framework of the "ITV Velcom" service | *100*4# |
| Debt information for contract subscribers | *100*5# |
| Information about the number of minutes of calls per closed group subscribers | *100*11# |
| Find out the balance of megabytes in "Roaming.Online" | *100*12# |
| Checking the possibility of quickly disconnecting services in the presence of debt | *100*51# |
| Registration of a payment that has not been confirmed | *141*1# |
| How to check how much money is left on the account of a subscriber of the "Privetik" plan | *101*subscriber number# |
| "Please call me back". The person will receive an SMS from you with a request to call back | *131*subscriber number# |
| Top up your mobile with a quick payment card | *141*4# |
| Change the e-mail to which invoices are issued | *141*5*1# |
| Repeat invoice for a closed period | *141*5*2# |
| Opt out of receiving invoices by email | *141*5*3# |
Service information and management
The USSD commands presented in this block are intended for viewing information about connected services, number and tariff, switching to a contract and prepayment, etc.
| Operation name | Request code |
| What services did I connect | *141*2*2# |
| What services can I connect | *141*3# |
| My phone number and current plan | *141*2*1# |
| How to change the tariff | *141*3*4# |
| View number in international format | *147# |
| Disable "What's New" service | *404*0# |
| How to activate the "What's new" service | *404*1# |
| How to enable or disable SMS messaging | *114*1# |
| Connect listening to ACCA news or disable this service | *114*2# |
| Setting the reception of USSD messages in Latin letters | *115*0# |
| Receiving USSD messages in Russian | *115*1# |
| Conditional forwarding in roaming | *117# |
| How to connect minutes to all operators | *118# |
| Service "back in touch". Your subscribers will receive an SMS message stating that you can call | *133# |
| Switching to a contract | *145# |
| Switching to prepaid | *145*9# |
| Caller ID service. Connection (disconnection) of the service | *200*2# |
| Melofon service. How to enable or disable it | *424# |
| "Voice mail" | *441# |
| How to connect or change "favorite number" | *141*3*3# |
| Pause service | *141*3*5# |
| ISSA, connection and disconnection | *141*3*6# |
| How to get the ISSA password | *141*0# |
| How to connect, disconnect, change the package for users of Manager Plus and services "Director's package" | *141*6# |
| USSD help | *141*9*1# |
MMS and mobile internet management
| Operation in progress | USSD code |
| Set up mobile Internet, MMS, Mobile TV service on your phone | *135*0# |
| Check MMS, receive test message | *135*0*5# |
| How to enable or disable Mobile Internet", change package megabytes | *135*1# |
| How to enable or disable MMS | *135*2# |
| Information about the connected package megabytes | *135*3*1# |
| Information about the connected megabyte package, its price and the date when money for the service will be debited from your account | *135*3*2# |
| How to find out your static IP | *135*4# |
| How to enable (disable) Antivirus | *135*5*1# |
| How to enable (disable) the "Firewall" service | *135*5*2# |
| "Children's Internet". How to connect or disconnect | *135*5*3# |
| How to get extra megabytes. For users of WEB Start, WEB 4, WEB 8, WEB 16 tariffs | *135*7# |
Roaming service management
| Operation name | Request code |
| How can I activate the service "International calls" | *141*3*1*1# |
| Unsubscribe from the service "International calls" | *141*3*1*2# |
| Activate the "Velcom international" service | *141*3*1*3*1# |
| Cancel the "Velcom International" service | *141*3*1*3*2# |
| Start using the "International roaming" service | *141*3*2*1# |
| Refuse the "International roaming" service | *141*3*2*2# |
| Subscribe to the "Roaming.Vacation" service package | *141*3*2*3*1# |
| Connect (or disconnect) to "Roaming.Business" | *141*3*2*3*2# |
| Roaming.Online. Connection. | *141*3*2*3*3# |
| Viewing information about Velcom partners in roaming | *141*3*2*4# |
| Validity time of "Roaming.Vacation", "Roaming.Business" | *141*3*2*3*4# |
What is "Balance Plus"
The mobile operator "Velcom" has the service "Balance +". With it, you can find out which Additional services available for connection. The relevant information can be displayed as a response to *100#.
To activate (deactivate) the Balance Plus service, dial *149# and press call.
"Balance Plus" can be used to connect services:
- "King of the Hill";
- "English Lessons";
- SMS subscription;
- USSD sport;
- "Laugh Call";
- "Funbox";
- "Surprise."
International roaming
Using the "International roaming" service, you can make calls, use the Internet, send messages abroad in the networks of operators with which A1 has concluded appropriate agreements. Your roaming phone number does not change.
For information about the "International roaming" service for PRIVET subscribers, see the special page of the website www.privet.by.
How to activate roaming
The service "International roaming" is activated free of charge if there is a sufficient amount of prepayment (according to the subscriber's tariff plan).
A1 tariff plan subscribers – individuals can connect "International roaming":
- by USSD *141*3*2#
- V Personal account at my.a1.by (after registration);
- by calling the Automatic Caller Service 411-3-2-2 (in the zone of reliable reception of the network A1);
- by access code when calling the reference and information service (if the service is available);
- upon application at A1 branded centers and official attorneys' offices upon presentation of an identity document.
*velcom subscribers who do not have a permanent residence permit on the territory of Belarus can activate the "International roaming" service only at velcom branded centers or at official attorneys (dealers) of the company upon presentation of an identity document.
What to do when crossing the border
We recommend turning off mobile phone before crossing the border with another state and turn on the phone upon arrival in the territory of another country. After crossing the border, you must select the network of the partner operator.
- Network selection can be automatic or manual mode. We recommend that you switch your phone to manual network selection mode and, after crossing the border, select the operator that suits you.
- If the network is not found after manual selection, try again or contact your local operator for advice.
Please note that minutes, SMS, MMS, MB included in the subscription fee of your tariff plan, as well as minutes, SMS, MMS, MB included in additional packages roaming is not consumed. Any traffic is paid at roaming rates. You can familiarize yourself with the rates of partner operators in different countries.
Packages "Roaming 500 MB", "Roaming 1GB", with included Internet traffic, will help to reduce the cost of Internet in roaming. Read more.
Roaming 30 min. +20 SMS”, “Roaming 60 min. +30 SMS” and “Roaming 120 min. +60 SMS” with minutes and SMS included. Read more.
It should be remembered!
If you have set automatic selection networks, you will be able to register in the network of partner operator A1 for roaming while in Belarus. This can happen if the signal base station foreign operator will be strong enough to receive and make calls. As a result, all such calls will be calculated at roaming rates.
If the phone has conditional redirect, including on voicemail, then you will pay twice for the redirected call: as for the incoming and outgoing calls at roaming rates.
How to check balance
Subscribers of A1 tariff plans - individuals can check the balance of their personal account:
- via USSD *100#(if the foreign operator's network supports USSD);
- in the personal account at my.a1.by (provided that the "Personal Account" service is activated);
- via SMS*(send an SMS with the word Balance or balances to number 411);
- on call* to the help desk at the contact center.
How to replenish the balance
Subscribers of A1 tariff plans - individuals can top up the balance using:
- A1banking for Android and iOS (provided that the application is installed);
- Personal account at my.a1.by (menu item " Personal information”, to receive a login and password, you must register in advance);
- Internet banking;
- Internet payment systems by the address ;
- Services * (SMS cost paid according to roaming tariffs)
- Express payment cards(available at A1 offices):
- using the Personal Account (provided that the service is connected);
- via SMS* with 14/17-digit card code to the number 411 .
* cost of outgoing SMS/call is charged according to roaming tariffs.
It should be remembered!
While in roaming, an SMS confirmation of account replenishment is not guaranteed.
Write-off Money for communication services rendered to a subscriber in roaming, are made by the company as information is received from a foreign operator. In connection with this circumstance, the final amount for payment may be billed some time after the subscriber actually used these services (up to 30 days). In this case, there may be a sharp change in the balance of the client's personal account. Similar principle debiting money for roaming connections is used by most telecom operators.
Internet in roaming
The service "International Internet roaming" is provided automatically to all subscribers of the company in the presence of connected services:
- "International roaming" + "Mobile Internet" and/or MMS;
- SMS roaming + "Mobile Internet" and/or MMS.
To optimize Internet costs in roaming, use the services Roaming 500 MB or Roaming 1 GB with internet package 500 MB behind 29 rubles or 1GB behind 49 rubles. Read more about the service.
It should be remembered!
If "International roaming" and MMS services are available, subscribers in roaming can receive/send MMS ("International Internet roaming" is not provided).
If you planning to use Internet/MMS while roaming, before traveling outside of Belarus make sure of the following:
- when accessing Internet resources, as well as receiving / sending MMS, your phone uses access points corresponding to the connected services;
- applications running in automatic mode(for example, an E-mail client) are switched to the “on demand” mode of operation. To avoid automatic update software we recommend disabling the "Data roaming" option in telephone sets, operating system which allows you to do this;
- Quit apps and browser gracefully.
- in the MMS settings, "Automatic reception" or "Reception always" is disabled and "Manual reception" or "Reception on demand" is set. In this case, before downloading the MMS, the telephone will make a request to receive the MMS and only after your confirmation will download it;
If you do not plan use Internet/MMS in roaming, before traveling outside of Belarus:
- In order to avoid automatic software updates, we recommend disabling the "Data roaming" option in telephone sets, the operating system of which allows it. In the MMS settings, in the options, select "Do not accept", then incoming MMS will not be downloaded by the phone.
Outgoing calls in roaming
To make a call while roaming, dial:
- + – country code – city code – subscriber number;
- + – country code – code mobile network- subscriber number
For example, to call Belarus, you need to dial:
- +375 – area code – subscriber number;
- +375 - mobile network code - subscriber number.
To make a call from Belarus to A1 number in roaming, dial:
- from a fixed network telephone number in the national format, for example, 8 029 ххххххх;
- from numbers of other mobile operators in Belarus number in international or national format, for example, +375 29 ххххххх or 8 029 ххххххх;
- number in 7-digit format from velcom network (calls to numbers transferred to velcom network from other operators must be made in national or international format).
Contact the service department from roaming
You can contact the service department from roaming:
1) by phone +375 29 6 000 150
(the cost of an outgoing call is paid according to the tariffs of the "International roaming" service);
2) order a call by filling out on the company's website (cost incoming call paid according to the tariffs of the "International roaming" service);
3) through the interactive form of the company's website;
4) ask a question through the form feedback in the Personal Account;
5) contacting consultants in social networks
