How to prohibit going into the red on Beeline. Services that will be useful to a Beeline subscriber with a zero balance

A fairly common picture is that your personal account suddenly runs out of money at the moment when:

Beeline supports its subscribers in difficult times with services that are available when there is no money in the account. Users just have to choose the appropriate option if they have a zero balance.

Possibilities of a Beeline subscriber with a zero balance

What to do when there is no money left on your phone and there is no self-service terminal or ATM nearby? That’s right - you should use the operator’s convenient option, thanks to which the subscriber can ask a friend to transfer money to his phone.

USSD commands available to Beeline clients:

1. 05050 - service “Call to the interlocutor’s account”;
2. *144* - "Call me";
3. *143*user phone number#- “Top up my account.”

In addition, access to services is provided:

1. "Autopayment" - a system without additional fee and without wasting time on the part of the subscriber himself, automatically credits the established amount to the telephone balance.
2. “Auto-trust payment” or “Trust payment”. Thanks to them, the user can increase the amount of funds on his phone to the required values. But only for a strictly regulated period.

Clarification! These services are free to connect to. They are guaranteed to perform their functions only when they are in the coverage area home network. If you are in roaming, these services do not work.

Another option is “Live Zero”. It is available to every Beeline subscriber. Does not require self-connection or any settings. The main thing is not to turn off the phone. Then any of the incoming calls (or SMS) will not remain in the missed list.

"Trust payment"

The service is divided into two different categories:

1. For those who have The tariff plan used requires a monthly subscription fee. In this case, the amount of funds borrowed from the operator is equal to the amount of payment made once a month. Conditions - the minimum period of use of the operator’s services is 3 months, monthly expenses for paid services during this period - from 200 rubles.

USSD command:

1. *141# sends a connection request.
2. *141*7# - specifies the amount of the “Trust payment”. It is calculated from the average values ​​of communication costs over the last 3 months.

2. For those from whom the subscription fee is charged daily or its use is not specified in the tariff conditions. USSD requests remain the same. The available payment depends on the level of communication costs. It ranges from 30 to 500 rubles. Conditions - you must use Beeline services for at least two months.

The period for spending the funds received is 3 days, after which the money is debited from the account, taking into account the commission.

A telephone number for connection is also available: 6740141.

Situations that limit the use of this option:

1. Monthly communication expenses are below the threshold of 50 rubles.
2. Phone number was blocked.
3. The subscriber uses a tariff plan with a postpaid payment system.
4. Short period of use of the operator’s services (less than 2 months).

More detailed information about the “Trust payment” is located.

"Auto-trust payment"

In this case, you can also borrow funds from the operator for 3 days. The advantage of an auto-trust payment is that the subscriber does not need to personally fill out an application - the system will independently carry out the operation of crediting funds in the event that the level of funds in the user’s account is below 50 rubles. The method for determining the specific amount remains the same as in the “Trust payment” option.

For the first day the operator charges 50 kopecks, for all subsequent days - 75 kopecks. The option is free to connect.

USSD connection request - *141*11#. Request to deactivate the service - *141*10#.

"Autopay"

In order to use the service, the subscriber must link a bank card to automatic system payments to your phone number. The transfer will be executed immediately when the minimum balance level is reached.

USSD command for activation: *114*9#. To disable the service, complete the request: *114*0#.

"Top up my account"

You can receive money to top up your balance not only from the operator, but also from other subscribers. To do this, you need to use the service by sending a request to connect it through the request - *143*user phone number#. The recipient receives a notification with the text “This subscriber asks you to top up his account.”The number of such requests is 5 per day.

Depending on the country in which the person the subscriber contacted is located, he has several options for providing financial assistance.

It could be:

• cash;
• non-cash transfer of funds under the option “ Mobile transfer" With bank card(), from a mobile phone (), from an electronic wallet ();
• replenishing your balance using different payment operators ( ; ).

How to make calls when your Beeline balance is zero?

Calls with a zero balance are available to the operator's subscribers thanks to various services Beeline, for example “Live Zero”. However, this option does not work when the client is roaming.

“Call at the expense of the interlocutor”

The service is provided no more than 15 times a day. It is not available to users with a postpaid payment system or those in roaming.

The person who accepts the call pays for the call. At the very beginning of the conversation, he hears a proposal that the cost of the upcoming dialogue will be debited from his telephone balance. He expresses his consent by pressing the “1” key on his phone. Or reject the call by pressing the key to cancel the call.

To make a call at the expense of another subscriber, a request is sent via short number 05050, after which the subscriber’s number is dialed, from which the cost of the upcoming call will be deducted. It is indicated without the first characters “8” or “+7”. Example: 05050-903-123-45-67.

We talked about this option in more detail in the article:

"Call me"

You can request a call from another subscriber via text message in the shape of USSD request. In this case, a corresponding notification will be sent to his phone.

USSD command to activate the request: *144*user phone number#. The telephone number must begin with “+7”. A subscriber can take advantage of the offer no more than 10 times a day.

The service is provided throughout Russia, as well as within the Beeline network in neighboring countries.

Summarizing

All of the above USSD commands are available to the operator’s subscribers who have been using communication services for several months.

Useful video:

At the same time, you should not miss the opportunity to top up your balance at the first opportunity, since all of the above services are a temporary solution. In addition, they have their own number of restrictions in the form of a limit on requests per day.

Often people find themselves in a situation where the money in their account suddenly runs out. The reasons may be different: they forgot to top up their account, connected an expensive service, or simply did not have the money. At the same time, the desire to talk to someone or go online immediately arises. Life without this is simply unthinkable for many. Don't limit yourself in communication. Take advantage of opportunities with a zero balance. There are several types:

• Automatic balance replenishment;
• Services that charge temporary amounts to the phone;
• Free requests for other numbers;
• "Living Zero"

We will talk about all this below. Choose the service that is optimal for you.

With this option, you will forever forget about the problem of paying for your phone. Money will be automatically debited from your bank card. You can attach up to 10 numbers to one card, which will give you the opportunity to pay for the whole family and not waste a minute of time. It is worth considering that by connecting “Autopay” to someone else’s number, you will automatically activate this option on yours.

A big plus is the flexibility of settings. You set the threshold at which the debit and the amount of replenishment occurs. This applies to prepaid plans only. Postpaid accounts are replenished with the amount of the invoice. For corporate clients Beeline this option is not available.

The service is connected using a combination *114*9# call. A more convenient way is through your personal account in the “Top up your account” section. This can also be done through the personal account of the bank that issued your card. This option is considered the safest. At the same time, you can pay for the phone one-time in any usual way, including via SMS.

The operator guarantees complete safety service:

We do not store your full bank card details.
Payments are protected secret code, which only you know.
All information is transmitted via secure channels.

The option is free, payments are made without commission, but there are a number of restrictions:

• No more than 1500 is written off per day, and no more than 2000 per month;
• You can use no more than 3 cards maximum, the number of bindings per year is no more than 5.

The boundaries are expanded by linking the card through Sberbank ATMs or at Beeline offices:

• Maximum replenishment per day - 10,000, per month - 15,000;
• The maximum number of linked cards is 3, the number of connected numbers per year is 10.

If the need for the service is no longer necessary, especially if you have stopped using the number, then you will need to disconnect it in the same way as you connected it: through Internet banking, in personal account Beeline, via USSD menu *114#.

If you can’t pay, then borrow from Beeline

If there is no way to replenish your balance, and the money is running out, then it will help you out "Trust payment".

You will not be able to choose the replenishment amount yourself. The limit provided depends on tariff plan and average expenses for the last three months. Let's consider the types of “Trust payment” depending on the tariff and activation methods.

The amount of the “Trust payment” is calculated individually

Remember that the option is activated only if the balance is positive. If there is no money on your phone, then only a standard top-up will save you. The written-off of the provided “Trust payment” and the commission for it occurs three days later or after the payment is made. If this does not happen, the subscriber is financially blocked. Let's consider different types tariff plans, the amount of limits provided and commissions.

1. Tariffs with or without a subscription fee charged daily. Those who use the SIM card more can use the option three months and spends more than 50 rubles on communications(average for the last three billing periods). The exception is the line of Beeline World tariff plans. For such subscribers, the minimum length of service is 3 months. There are also restrictions for “Welcome” users - to use the connection for at least 6 months and the maximum amount does not exceed 100 rubles.

The option is available only on prepayment.

1. Tariff plans for which the subscription fee is charged once. For you the amount is calculated in the amount subscription fee. To connect you must be a minimum Beeline subscriber three months and spend more than 200 rubles on communications.

Nothing will change on other tariff plans. The validity period of the “Trust Payment” in roaming remains for 3 days.

How to activate the service?

Before proceeding with activation, find out the amount available to you with a USSD request * 141*7# call. If everything suits you, proceed to connect using a combination of numbers *141# call. The number is the same for all tariff plans, including the USB modem.

Connection to the option is blocked at the Beeline office or by calling 0611, which will be requested by parents so that children do not spend money uncontrollably. Be prepared to provide the passport information of the owner of the number, so if the SIM is not registered in your name or was purchased in a dubious way without documents, blocking will be impossible.

Save time with the “Auto-trust payment” service

If you often find yourself financially blocked without the ability to deposit money, then think about the “Auto-trust payment” option. When you reach the threshold of 50 rubles, you will be automatically allocated a conditional amount. The loan amount depends on communication costs for the last three months. To find it out, use the command * 141*9# call. The service fee is 0.5 rubles on the first day and 0.75 on subsequent days. Payment validity period is 3 days. If no money is received during this period, communication services are suspended.

When you are in international roaming and in the territory of Sevastopol and the Republic of Crimea, the conditions will be different. The minimum threshold for accruing money is 150 rubles, the payment period is 7 days, the accrued amounts have also been increased.

The option is activated using the USSD command *141*11# or in your personal account. You can refuse it by calling *141*10#.

On the “Welcome” tariff plan, “Auto-trust payment” is not available, for legal entities there are no restrictions.

If your balance is zero, you can ask another subscriber for help

There are situations when the money has run out, and there is no possibility of replenishment, and the “Trust payment” does not work. This is not a reason to be upset. The operator has a number of options with the help of which free requests are sent to another subscriber with a request to call back, top up your balance, or generally talk at the expense of another. Let's take a closer look at each service.

Ask friends or relatives to top up your balance

The “Top up my account” option allows you to send a free request to the subscriber with a request to transfer you money to mobile phone. The request can be sent to any operator cellular communications in Russia and some CIS countries (Beeline Armenia, Kazakhstan, Tajikistan, Ukraine). When traveling around Russia, the option is also available. The subscriber will receive a message on your behalf, and you will receive a delivery notification.

The option does not require specific activation and is available to all subscribers. To use the service, enter the command * 143* subscriber number#call. The number must be entered in international format, starting at +7. To refuse messages asking for replenishment, dial *143*0# , the ban is lifted *143*1# .

You can also send a request from a USB modem. To do this, go to the “Account Management” section, “Top up my account” subsection and enter the subscriber number in any format.

We note one limitation: no more than 5 requests are sent per day. In this case, you send them to one number or to different meanings does not have.

Be careful. If you receive a request like this, make sure it is from someone you know. Often such messages are sent by scammers.

Ask the other party to call you back

If you don’t have enough funds, remind yourself using the “Call Me” service. A message will be sent on your behalf stating that the subscriber asks to call you back. A request is sent to the user of any operator in Russia and to Beeline in Georgia, Armenia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Ukraine. This is done both when you are on your home network and while roaming. Only outside your home region, keep in mind that incoming calls are paid, so there must be enough funds to pay for the incoming call.

The service does not require any setup or connection, and there is no charge for it. To send a request please dial *144*subscriber number via +7#. If someone bothers you greatly with such requests, then refuse to receive them from the team *144*0# , turn it back on - *144*1#.

The operator has set a limit on the number of requests - no more than 10 times a day.

Talk at the expense of the interlocutor

If you have used up the request limits for previous services, then there is one more left - “Call at the expense of the interlocutor”. With its help, you can communicate, and the costs will be borne by the receiving party. You won't pay anything. The service is absolutely free and does not require activation.

To make a call, do the following:

1. Dial before the number you are calling 05050 . There is no need to use figure eight. For example, 050509091231234.
2. Wait for a response. If the connection does not occur, the autoinformer will announce the reason for the failure.

When such a call arrives, your interlocutor will be warned that the conversation will be at his expense, and the cost will also be announced. To accept a call, press 1, to refuse, press the end key. You can generally bar calls at your own expense using a combination of numbers *155*0# , cancel it - *155*1#

The service is provided only in the home network; it is not available in roaming. The payment depends on where the interlocutors are located - within the same Beeline branch or in different ones. For one person the fee will be 3 rubles per minute, for different ones - 5 rubles. As you can see, it is cheaper to reject the call and call back the usual way.

As with all services at zero, the “Call at the expense of the interlocutor” has a limit on the number of requests - 15 times a day.

Don't miss incoming calls even with zero balance

The service is available to all Beeline users with a prepaid payment system "Living Zero". It is provided by default, is free and does not require activation, so many take it for granted.

Its essence is that even if there are not enough funds in your account, incoming calls, SMS and outgoing calls to the operator’s support service are not disconnected.

As mentioned above, the service is activated automatically upon connection, and it is difficult to imagine cases in which it would be necessary to disable it. Still, if service management is required, this is done through your personal account.

Conclusion

We talked about all the services at zero from Beeline. Which one to use is up to you, it often depends on the situation. Still, it’s better not to let this happen and pay the bill on time.

All these worries are in vain - today the operator provides ample opportunities at zero and at negative balance on Beeline. Just select from those provided by the operator the service that most fully meets your requirements and capabilities.

Opportunities with a zero balance on Beeline

For users of the prepaid payment system, the Beeline operator offers a whole family of services that allow you to stay in touch with the right people with a zero balance. All of them are easily connected using special commands and numbers.

Let's consider the main possibilities with a minus:

• no commission and automatic mode The “Autopay” option will easily replenish your balance;
• replenish the account for the duration of the “Trust Payment” and “Auto trust payment»;
• The services “Call me”, “Top up my account” and “Call at the expense of the interlocutor” allow you to turn to friends and acquaintances for help.

On Beeline, with a zero balance, the basic “Live Zero” service also operates; it does not require a connection and is always active. Just leave your phone on when your account balance is zero, and you will still receive messages and calls uninterrupted.

It becomes impossible to stay on Beeline at zero with the Autopay service. If the balance approaches the minimum set by the subscriber himself, then the account will be immediately replenished from a bank card to a given amount. Users of the prepaid payment system themselves configure the balance and the credited amount. Postpaid clients do not need to configure anything; the balance will be credited with an amount equal to the debt.

The option is activated using the command *114*9#, disabled - *114*0#.

The amount that the operator provides to the subscriber as a credit of confidence for further communication depends on his communication expenses for three months.

The service is available both when traveling abroad and in Russia. The activated payment will be available for three days; if during this time the account is not topped up with the provided amount, the service will be disabled.

In order to activate this option, you need to dial the command *141# “call”. You can find out how much you can credit to your account by dialing *141*7#.

This option does not require sending additional requests; it will automatically replenish the balance when it is less than 50 rubles. The amount credited depends on how much you spent on telephone communication in the last 3 months. When a Beeline client reaches zero within our country, the service is activated if the balance has dropped to 50 rubles; in international roaming, the threshold is 150 rubles.

The service is paid; for the first day of use, a subscription fee of 50 kopecks will be debited from your account, and thereafter - 75 kopecks for each day.

The service is activated by dialing the command *141*11#, and disabled - *141*10#.

The operator also offers other options at zero - send a free request to friends and family with a request to top up your Beeline account. The service is called “Top up my account”. The addressee receives a standard message containing the above request. The request can be sent not only to Beeline clients living in Russia, but also to Kazakhstan, Armenia, Tajikistan and Ukraine, as well as to numbers of any other Russian operators communications.

The service does not require a connection, just dial a command that will inform the recipient that you have run out of money in your account and you are asking him to top up your account - *143*subscriber_number#. The number must be dialed in full, in international format, along with “ +7 ».

Depending on the country, the recipient of your request can top up your balance at the offices of payment systems, at bank branches, using a bank card, or to yours using the Mobile Transfer service.

How to make a call with a zero Beeline balance?

There are many ways to call with a zero balance for Beeline clients. You can inform the person you need that you are waiting for his call with the “Call Me” service, or you can call at his expense with the “Call at the interlocutor’s expense” option.

It is always important to control how much money you have in your account. you can by dialing the commands *102# - for a prepaid tariff, and *110*45# - for a postpaid tariff, as well as in your Personal Account and mobile application"My Beeline."

This service provides ample opportunities with a zero Beeline balance, in particular, it allows you to inform your loved ones that you are expecting their call. The service costs nothing at all and is available to Beeline customers when they are in the connection area. The option allows you to send requests to your friends, regardless of which operator they are a client of.

There is no need to activate the service, just type a special command *144*subscriber_number#. The number must be indicated in full with the country code, via “ +7 ».

Call your friends and family with a zero balance? Nothing could be easier! There is no need for connection or additional payment. It is enough to dial the code 05050 before the number of the called subscriber without the “eight”. After this, you need to wait for the connection with the subscriber, and if he agrees to accept the call at his own expense, you will be able to communicate. If the interlocutor refuses to pay for the conversation, the conversation will not take place.

All of the services described above have their own characteristics, conditions and limitations, so we recommend that you carefully read their full descriptions.

If the phone balance approaches zero, then for many people their usual life begins to freeze. As luck would have it, at this moment there is an urgent need to contact relatives, help friends, and find out how the children are doing.

What are the possibilities with zero on Beeline? There is no need to worry about this anymore, since the mobile company has taken care of comfortable ways to ensure communication in such situations.

For subscribers who prefer prepaid tariffs, mobile operator offers a large list of services, thanks to which you can maintain contact with the necessary subscribers with a zero bill. To activate them, you will need to send certain commands.

Possibilities with an empty balance:

• replenishment of the balance when activating the options “Auto-trust payment”, as well as “Trust payment”;
• replenish your account automatically and without commission when setting up the “Autopayment” service;
• receiving help from other subscribers thanks to the options “Call thanks to the interlocutor”, “Top up my balance”, “Call me”.

In addition, if your Beeline account is at zero, then you can also use the standard “Live Zero” service, which does not need to be additionally activated. In order to be in touch in this situation, you simply need to keep your phone turned on.

"Autopay"

With the “Autopay” option enabled, it is impossible to get into a situation where the account becomes zero. If the balance status approaches the limit that was determined by the owner of the phone, then automatically It is replenished from a plastic card. The amount of the amount is also determined in advance by the subscriber himself.

Clients who use prepaid tariffs independently set the balance and the transferred amount. Subscribers who prefer to pay postpaid do not need to set up as they will be credited with the invoice at the end of the monthly period.

The service can be activated by sending the corresponding request *114*9#, and can be deactivated using: *114*0#.

"Trust payment"

Size Money, which the cellular company provides to the client in the form of a trust loan for communications, will be dependent on spending over the last 3-month period. This option is available both within the country and abroad. You can use the activated payment within 3 days. If the provided funds are not used during this period, the service will be automatically deactivated.

To activate the option, you must send a special request: *141#. To obtain information about the amount of funds that can be transferred to the account, please send: *141*7#.

"Auto-trust payment"

To use the Auto-Trust Payment service, you do not need to send special commands. If it is in an active state, then the account will be replenished automatically when the threshold of 50 rubles is lowered. The amount of money that will be credited is influenced by the subscriber's expenses over a period of 3 months.

For using the service, a certain fee will be charged from the client’s account: on the 1st day - 50 kopecks, in the subsequent period - 75 kopecks. The service is activated when a certain threshold is reached: 50 rubles - if the subscriber is within the country and 150 rubles - when he left its territory.

To activate the option, you should send a request *141*11#, and to deactivate: *141*10#.

"Top up my account"

In addition to the services discussed above, the mobile company also allows you to send requests to top up your balance to other persons. To use the “Top up my account” option, you will not need to deposit additional funds. As a result, the recipient will receive a notification. It is quite convenient that this request can be made not only to users of any operators located in the Russian Federation, but also in other countries.

The procedure for activating the option is not required, but you just need to send a request asking to top up your balance: *143*subscriber_phone#. The number is dialed in full, and for residents of other countries it must contain the number “+7”. Account replenishment is available in various ways: using the “Mobile transfer” option or a plastic card, as well as in the offices of banks or mobile operators.

How to call with a zero Beeline balance?

To contact the desired subscriber when your Beeline account status is zero, there are different options. For example, you can send a request to call back. This is made possible by using the “Call me” option. In addition, it is also quite possible to make a call at the expense of another subscriber. To do this, we offer a convenient service “Call thanks to the interlocutor”.

In order not to end up in a situation where the funds in the account have run out, its condition must be kept under control. It is possible to obtain information about your own balance by sending a request: for postpaid plans *110*45#, and for prepaid plans *102#. Besides, this information can be obtained using the “My Beeline” application or in your Personal Account.

"Call me"

Thanks to this option, subscribers with zero count will be able to send an SMS to their relatives or friends, which will include a request to call back. At the same time, Beeline users who are located in their region do not need to make a financial contribution for using the option.

Using the service, a convenient opportunity opens up for sending messages to subscribers of any mobile companies. Additional activation of the service is not required, you just need to send a command *144*subscriber_phone#. The number must also be dialed in full along with “+7”.

“Call at the expense of the interlocutor”

In order to make an important call with a zero account balance, you will not need to deposit additional funds or activate services. For these purposes, you must enter the code 05050, and then dial the phone number of the called subscriber, which will not contain “8”. If the recipient of this message agrees, then after connecting with him you can have a normal conversation. It will be impossible to take advantage of this opportunity in a situation where the subscriber does not want to pay for communication.

When choosing the most suitable communication option with a zero account status, it is necessary to take into account existing restrictions. To do this, it is worth familiarizing yourself with the details of the conditions under which some of the services are provided.

Good time. I came across the following situation: With the prepaid tariff system “All for 500”, I was repeatedly charged a monthly fee in the negative. My phone is blocked and I owe Beeline 1,541 rubles. 87 kopecks Now the balance is minus - 1541 rubles 87 kopecks. How are funds debited on a blocked number for services that I do not use, because... Number blocked for not paying for services?!? Blocked 03/30/2017.

Here are the details of the account, while there is minus 1541 rubles in my account!!! How so? Not only do you constantly write off some auto-trust payments that I didn’t take, but even if the balance is minus, you write off the subscription fee?!

date and time

All numbers
Scope of services
Balance
Balance change
Final balance

02 Mar 2017, 01:17:27
Write-off of the Trust/Auto-Trust payment
—
Main balance
-491.37 rub.
-491.37 rub.

05 Mar 2017, 01:17:03
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-531.37 rub.

08 Mar 2017, 01:21:30
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-521.37 rub.

11 Mar 2017, 01:13:32
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-537.37 rub.

14 Mar 2017, 01:16:58
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-486.37 rub.

17 Mar 2017, 01:16:35
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-539.87 rub.

20 Mar 2017, 01:17:20
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-540.37 rub.

23 Mar 2017, 01:15:01
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-539.87 rub.

26 Mar 2017, 01:17:16
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-540.37 rub.

29 Mar 2017, 01:23:03
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-540.87 rub.

Payments
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date and time
All operations
All numbers
Scope of services
Balance
Balance change
Final balance

01 Apr 2017, 01:20:28
Dover connection fee. payment
—
Main balance
-40 rub.
-539.87 rub.

01 Apr 2017, 01:20:28
Write-off of the Trust/Auto-Trust payment
—
Main balance
-501 rub.
-1040.87 rub.

Several times, I communicated with those. support in chat and by mail, I saved all the dialogues, you will laugh, the first operator in the chat assured me to the last that my balance is not the same, but completely different, that I owe 1041 rubles. A couple of hours later I contacted another operator, who assured me that all the charges were correct. This was followed by correspondence by mail, the result of which was this letter:

RE: Re: By debit from the number
You have not paid for communication services since March 29, 2017. You have been provided with a “Trust Payment” so that you can use a SIM card and home Internet. The "Trust payment" service is provided for 3 days only. On 04/01/2017, the service was written off in full; the services were provided to you until you incurred any debt.

On this moment All charges are correct, they occurred for the subscription fee according to the tariff and for the home Internet service.

Since March 29, 2017, there has not been a single top-up, so your communication services have been suspended. Now, in order to resume communication services, you need to top up your account and pay off all debts. Let me remind you that under the terms of the “All for 500” tariff, charging a subscription fee is a mandatory condition that you agreed to when connecting. If you do not top up or do not use, a subscription fee will be charged in any case. If you have any additional questions, write us a response to this letter.
Thank you for using Beeline services.
Best wishes,
Nadezhda Zl-na,
Beeline Customer Support Service.

Don’t you think this recommendation is strange when the subscriber is shown a minus balance of 1,541 rubles more than he owes? I don't want to be on this tariff anymore. Why was the subscription fee charged if there were insufficient funds?! And it turns out like this: I didn’t use the services of the tariff plan after 1,541 rubles were charged for the subscription fee? Because the trust payment was written off from me and I had a minus on my balance. Those. I haven’t used the service, but still pay?

Based on all the statements, it turns out that I owe you 541 rubles in total, trust payment + 40 rubles. for the service, but not 1041 rubles. and especially not 1,541 rubles, which is persistently displayed in my personal account. What you can see below!!!

I have all the dialogues, account details and screenshots!!! In addition, I asked to suspend the tariff for 500, and even change the tariff to a tariff without a subscription fee, but the operators in the chat only transferred to each other and nothing happened during the two hours of wasted time. I asked, demanded, but it was like hitting the wall.

I don’t have the money to pay a truly deserved debt of 541 rubles, but not 1541 rubles, and in my personal account they write that in May I will owe 2000 rubles. Nobody comes to me
concessions!