Why gs b520 does not see the update file. Troubleshooting

Recently, Tricolor-TV subscribers have received error 4 with the text “No access to view. The TV and radio channel is not broadcast by the operator.” As a rule, this happens after a software update on the receiver. For the first time such a problem appeared in the summer of 2017 after a large-scale update of all receivers from the GS B520 to the GS532M. Then it was unrealistic to get through to technical support! Remarkably, at the same time, error 4 on Tricolor appeared only for those who first updated the module. As it turned out later, if the receiver's firmware was first updated, then everything went like clockwork and no errors occurred.

Instructions on how to fix error 4

In fact, the solution to the problem is quite simple and for this you do not need to carry the receiver in service center or look for some master. So, what should be done to remove error 4 on Tricolor TV ?!

Method 1.

This is the easiest way to remove error 4 on Tricolor, but it works if the channels do not show due to a software problem. Everything is done as follows:

Use the remote control to navigate to a channel Telemaster Under the number 333 . A window should appear asking you to update the device software.

We agree and wait for the process to pass. It takes about 20-25 minutes of time, after which the receiver will automatically restart. This operation corrects error 4 in most cases.

Comment: If the device is not flashed through the 333rd channel, you can try to do update via USB port. To do this, you need a flash drive with a capacity of no more than 4 GB.
You can download the firmware for your receiver on the official website of the manufacturer - link.

Formatting the flash drive file system FAT32 and copy the file with the software to the root folder of the disk. It must be unpacked from the archive.
We connect removable drive into the USB port and reboot the device. Next, the receiver itself must find the firmware file and offer to install the update.
We agree. As soon as the procedure is completed, the device will restart. With the new software, error 4 on Tricolor TV should disappear.

Method 2.

Step 1. We pick up the remote control from the receiver and press the "Menu" button to open the general menu of the device on the screen.

Step 2 We go to the "Settings" section:

Step 3 Doing reset to factory settings. The menu may differ from the one shown in the picture, but the meaning of this changes!

Step 4 Turn off the Tricolor TV receiver and pull out the plug from the socket for 15 minutes.

Step 5 Turn on the receiver again and start searching for channels.

Even the most reliable and high-quality equipment can let its owners down. This is due to a lot of reasons, each of which requires a special approach. Some problems turn out to be serious and require the visit of a specialist, and some difficulties can be solved on their own. The latter also includes error 4, which is extremely common in Tricolor - how to eliminate this difficulty without calling a specialist? What means given code and what action should be taken? You don't have to be a TV technician to figure these things out. It is much more important to stock up on time and patience and start restoring the TV signal.

The appearance on the TV screen of an inscription that says that reception is not possible due to an error, indicates that the included channel cannot be displayed. This usually happens as a result of system failures or problems with hardware settings. Sometimes, to cope with the difficulty, it is enough to switch to another channel. If it is also not broadcast by the operator, the problem is a little more serious than it seemed.

Then you need to figure out what happened, clarify the reasons for what happened and start fighting the malfunction.

Usually it takes no more than an hour, and with a calm, thorough approach to solving the problem, the total time can be noticeably less.

Reasons for the error

Error 4 is one of the most common in 2020, and many satellite company customers face it. Among the main reasons causing its appearance:

• reset software receiver;
• incorrect or unsupported channel format;
• exclusion of a TV channel from the available broadcast list.

Typically, such problems occur after equipment upgrades carried out by the provider. technical work or search and install new channels. Accordingly, a second search will be an excellent option to deal with difficulty.

Then, in place of the TV channel, which does not show yet, there will be a new one, and subscribers will be able to enjoy their favorite programs and films.

No access to view error 4 Tricolor: what to do

The most logical question that arises when meeting Tricolor TV subscribers with error 4: what to do? There are 4 answer options that can help you deal with the difficulty:

1. just switch to another channel;
2. reboot the receiver;
3. update channels by running a search on the set-top box;
4. reset the hardware settings to the factory level.

To use the last option, you will need:

• press the "menu" button on the remote control;
• go to the settings section and quit them;
• if necessary, enter the PIN code (0000);
• wait for the device to reboot and select the language;
• specify the provider and connection region;
• wait for the formation of a list of available channels;
• save TV and new settings;
• check if the code is missing.

If none of the above options helped, it remains to call a specialist.

Support call

The last method of restoring access to TV will be a call to the support service. But it must be remembered that even the most experienced and skilled specialist will not help the caller without a smart card. Additionally you will need:

1. the name of the owner of the equipment;
2. contract number;
3. ID of the smart card.

If all of the above is prepared, you should dial 88005000123 and inform the operator contact center about what happened. Skype is an additional calling option. A link to the necessary contacts can be found on the official website of the company. Both calling options are free of charge.

Having contacted the consultant, it remains to follow his prompts.

He will explain what needs to be done so that television becomes available again.

Error 4 Tricolor TV

In situations where the equipment does not work and channels are not available, the first step is to understand the reasons for what happened. An excellent clue will be the inscription that the TV gives out.

If the screen says "error 4", then the selected TV channel was not available.

This can be due to a variety of reasons, and sometimes even a simple switch helps solve the problem.

If you deal with the difficulty simple ways failed, you will have to reset the receiver to the factory level. In most cases, this brings a positive result, and the TV starts working in the usual mode.

TricolorTV is a company providing access services to digital channels and UltraHD level channels, gives out everything the right equipment according to the contract (lease). The setup is usually done by the company's technicians themselves, however, due to the complexity of the entire connection process, you may find errors while browsing. Error 4 is one of the most common, but not all subscribers understand what they mean. After all, if a “mistake” means that you made a mistake in something, broke something or did something wrong. Let's look into this in more detail.

This number hides a ban on broadcasting a channel in a certain encoding. The fourth error shows us that the channel we are trying to access is not supported by TricolorTV.

Since the competition in the market for the provision of digital services is very fierce, telecom operators have come up with the idea of ​​encoding their channels, transmitting their signals with a certain signature.

This is to prevent you from "accidentally" picking up a channel operated by another operator without paying that operator for access or switching to their services. Sometimes, however, failures occur - after all, the equipment is almost the same for everyone.

Causes of the problem

• Error number 4 occurs when the receiver, configured to receive and broadcast channels in Tricolor-TV encoding, fails and starts to catch “non-own” channels. A similar failure occurs in outdated equipment, which sometimes simply “does not understand” who is a friend and who is an enemy, and begins to catch all channels of any encoding at once. At the same time, “their” channels also fly off.

However, most often there is nothing to do with equipment failure, but the whole point is that you - subscribers - are tired of watching the same thing. And one fine evening you decided to look for something new.

By clicking on the “search for new channels” button, you should be aware that this can lead to error 4, when you actually instructed the receiver to receive channels that it simply cannot broadcast due to the difference in encodings.

As a result of this, the receiver stumbled upon a channel that is broadcast by another provider, and, of course, it is impossible for you to watch it - after all, you have chosen Tricolor-TV, and not another operator.

• Also, this error may occur in cases where you performed an update and did not complete it. Then a four would mean you need to complete the update before you can search or continue watching TV.

What to do and how to fix it yourself

Naturally, if this is your fault, then you will not want to contact technical support, even if it is very friendly and welcoming. Most compatriots prefer to deal with such problems on their own, and they are right - such simple errors in television broadcasting can be corrected "on the spot", without resorting to particularly complicated instructions.

• Tricolor-TV itself advises resetting the receiver to factory settings. However, before taking such a radical step, you can try to start new search channels. To do this, you need to search for Tricolor-TV channels (namely your provider, and not all in a row). To do this, go to the menu of your receiver using the remote control and select the desired option from the list.
• Sometimes it also helps to simply turn off and then turn on the receiver. In this case, it is necessary to wait at least 10 seconds, during which the equipment will be in the off state.

And only if this does not help, you can "zero" the receiver:

• Go to the main menu;
• Select "Settings";
• Enter code 0000;
• Select the factory settings item;
• Press the red button.

The receiver will then start its restart. After restarting, it is also recommended to briefly turn off the receiver, and then turn it back on.

All! Now you can again "search for channels" controlled by TricolorTV.

Important! If this method doesn't work, check your location settings. Perhaps, during the first search, your broadcasting region got lost, and this is what prevents the receiver from catching channels of the desired encoding.

In case the error occurred as a result of an unfinished update, you need to:

• Go to channel 333
• Wait until the update of everything that has not been completed is completed.

Appeal to the operator's specialists

If you did everything according to the instructions, and the TV still does not show channels, you need to contact technical support. Some errors may be caused by local problems on the operator's side.

Operators should redirect you to specialists who will either advise you on the algorithm of actions by phone, or come to you and set up the receiver correctly.

Contacts of Tricolor-TV support services can be specified in your contract for the provision of services, or on the official website. Usually the numbers hotline available for dialing from 9 am to 10 pm Moscow time. You can also send an email to the technical support e-mail address listed on the site.

Important! When choosing the last option of contact, remember that they will not answer you as quickly as by phone.

Troubleshooting video tutorial

Tricolor TV is one of the largest operators in the Russian satellite television, different large quantity broadcast channels, image clarity and good quality signal. But, unfortunately, sometimes there are failures and errors in his work, some of them can be eliminated only with the help of a specialist, and some can be easily corrected on their own. Recently, quite often, an error appears with the inscription on the black screen “No access to view. Error 4".

Error 4 means that there is no broadcast signal. Without a reason, such an error occurs quite rarely, so the main reasons for the absence of a signal can be identified, among them:

• software failure;
• the broadcast of the channel has been stopped or the channel is not included in the Tricolor TV service package;
• the channel broadcast format has been changed or the broadcast is in a format inaccessible to the receiving equipment.

Ways to resolve error 4

Error 4, of course, causes some inconvenience to the user, but in most cases it is easily fixed. Most often, it occurs when searching for and trying to connect new channels and, in most cases, is eliminated by a simple reboot of the device.

If the reboot did not help, then you need to try resetting the receiver to factory settings. This is done quite simply. You just need to select the menu button on the receiver remote control and go to the "Settings" application, select the item reset settings and confirm the action. The principle of resetting to factory settings for different receivers is almost identical, but, in case of problems, you can refer to the user manual that came with the device. After resetting the receiver, you must turn it off, wait a bit and turn it on again. True, after resetting the settings, you will have to reconfigure.

Sometimes error 4 appears after a software update. In this case, you need to update manually. For this you need or download current update from the official website of Tricolor TV to a USB flash drive and install it on the receiving device. On the site, in addition to firmware, there are detailed text and video instructions for installing the update and download links.

You can also update the firmware using a special, service channel 333 "Telemaster". To do this, turn off and after a few minutes turn on the receiver again. Using the remote control, select channel 333 in the list and go to it. The receiver will check for updates and offer to install them. To install updates, you only need to agree to the installation, the receiver will download new firmware from the satellite and download them itself. Sometimes, if after updating the receiver software, the error does not disappear, an update of the software module is also required.

If attempts to fix the error on your own did not bring results, you can always contact Tricolor TV technical support or, in extreme cases, call a specialist.

“Tricolor tv error 4 what to do?” – popular search query subscribers of the largest Russian operator satellite television. This error refers to problems with the transmission of digital channel data during its broadcast and is one of the most common. It is worth considering in detail what error 4 means, the causes of its occurrence and how to solve the problem. Diagnostics and further troubleshooting can be done independently.

Turning on the TV, you can see a system window notifying you of a malfunction. At the same time, the image of the channel does not show.

The official website of the operator deciphers the error as the inability to receive or read television signal. Similar problems are hidden in code 0-4, but error 4 is the most common.

It may be due to:

• problems in the receiver software, which prevents the channel from being decrypted;
• adding a channel that is not broadcast by the operator;
• incompatibility of the encoding of the incoming signal for further decoding.

Each of the reasons is influenced by certain factors. To return to stable operation, it is necessary to perform sequential diagnostics, which allows you to accurately identify the problem.

Fast diagnostics and troubleshooting

First make sure that the smart card is present and in good condition. The most common cause of an error is an incorrect format of the transmitted data, which does not allow further decoding.

If a certain channel is not working, the reason may be that this channel is not available for your prepaid package. First check the list of channels included in the package with the official one. You can download it from the main Tricolor website.

The channel is on the list, but the system writes “Tricolor error 4”, how to fix the problem? The second most common cause of unstable operation is software failures. To restore, we will reset the system to factory settings and re-search for channels.

1. Go to the receiver menu;
2. Select "Reset settings" and confirm your actions. If the system asks for a PIN, enter 0000 ;
3. After rebooting the device, enter the correct data - the language and region of the search. Wait for update full list digital satellite channels and reboot your receiver. If after rebooting the main menu does not give error 4, then you did everything right.

What happened if none of the methods helped? The problem may be hidden in the firmware of your devices. It is not recommended to deal with the firmware on your own, it is better to contact a specialized service center. The developers have made it possible automatic update firmware. You can do this in the following way:

1. Open the information channel “Telemaster”;
2. Confirm the proposed operation;
3. Reboot your device.

This method is relevant after updating the software version to the latest. "Telemaster" makes the necessary changes to eliminate the shortcomings of the original firmware.

If no manipulations helped to correct the error, the problem may lie in the serviceability of the technical components. This question should be addressed to specialists.