Tricolor channels show error 0. Error "0" on "Tricolor TV" - what to do, how to fix it? You have outdated equipment - is there anything that can be done?
You turn on the TV with the Tricolor TV receiver in the hope of watching your favorite program, but the screen “pleases” you with the words “error 0” or sometimes there is also “encoded channel (DRE)”. Let's figure out what error 0 is on Tricolor TV and try to eliminate the causes of its occurrence.
Reasons for “error 0”
“Error 0,” which means there is no access to viewing paid channels, occurs for a number of reasons:
- There is a hardware failure in the receiver;
- There are insufficient funds on the user's balance;
- An error occurred during the firmware update;
- Incorrect installation of the access card;
- The receiver has been turned off for a long time.
Minor hardware failure
Let's look at methods for eliminating this unpleasant error from simple to complex. First of all, you just need to turn off the receiver and unplug the power cord from the outlet for just a few minutes. If after turning on everything worked normally, it means there was a small hardware failure.
Insufficient funds in the account
If the first method did not help, and there is no access to viewing on the second receiver, if available, then most likely your account has run out cash. Log into your personal account on the Tricolor TV website, or using the menu satellite receiver. Also, if the balance is insufficient, free channels will still continue to operate, which can be used as a diagnostic procedure. The solution to this problem is obvious - top up your balance.
Crash during update
Sometimes, during a firmware update, a problem may occur. software glitch, it is “cured” by resetting it to factory settings. This is done from the settings menu. When prompted for a code, enter four zeros (0000). Next, click on “factory settings” and select “delete settings”. Don’t worry about the safety of the channels; after a reboot, they will all be restored using the standard procedure for automatically searching for channels.
Incorrect access card installation
Checked by pressing the remote control remote control receiver button "ID". If the card is installed normally, its number will be displayed on the screen, but if this does not happen, perform correct installation access cards. Sometimes an access module is used instead of a card; do the same with it. Some people advise that when installing a card, you should also pre-clean its contacts with a soft cloth.
Activation keys failed
It happens that if the receiver is left idle for a long time in a de-energized state, the activation key may fall off. To do this, leave it on for up to eight hours (channel 1ORT is recommended). Sometimes an hour is enough. The TV may be turned off at this time. During this period, the normal reception mode should be restored and the broadcast picture will appear on the screen. To be on the safe side, it would be a good idea to resend your request by email. [email protected] or call by phone technical support 8-800-500-01-23 (free call).
Other ways to resolve error 0
If all of the above methods did not lead to the desired result, it is possible that the following factors influence the operation of Tricolor TV:
- Voltage drops in electrical network(can cause hardware failures and even breakdown)
- Some car alarms can affect the stability of the receiver, up to the complete disappearance of the signal
- Incorrect installation of the antenna itself (dish)
- Adverse weather conditions (snow, rain, fog)
In cases where you are unable to eliminate the causes of error 0 yourself, we recommend calling a specialist.
The provider Tricolor TV develops reliable equipment necessary for broadcasting satellite channels. Today, the majority of Russians use the services of this company. However, even in the operation of modern and proven technology, malfunctions occur.
Enormous importance is given to proper equipment connection and configuration software. If certain disturbances occur, they are displayed on the TV screen. Now let's look at why error 0 appears on Tricolor and try to determine why television broadcasting does not work. Let's analyze ways to treat a software failure.
Error value 0
A zero error is not a warning that the equipment has failed. Therefore, if you see error 0 Tricolor TV on your TV screen, this indicates a general failure - there are certain problems connecting the receiver to the satellite. There should not be any difficulties in troubleshooting. Often, a problem code appears if the user has not logged into Tricolor TV for a long time.
Thus, a zero failure is a denial of access to channels due to incorrect operation of the receiver. To solve a problem, you first need to determine the cause of its occurrence.
What she looks like on TV
It is necessary to emphasize that on older TV models a slightly different “DRE Encoded Channel” failure code appears. However, the essence remains the same - the device does not show channels.
As for modern equipment models, the message will be slightly different: “No access to view. Unplug the receiver for a few seconds and then turn the channel back on. The image will appear no later than 8 hours later.” If the device writes such an alert when you turn on the channel, then you are faced with a zero failure.
Regardless of the hardware model, if there is no viewing access due to error 0, the information channel should still work. If this is not the case, then be sure to contact customer support so that specialists can quickly resolve the problem.
Why does this error occur?
Let's look at the main reasons for the lack of access to TV channels.
- Problems with subscription.
First, make sure that the subscription is paid and there are no problems with it. It is possible that there is no access to TV channels due to late payment tariff plan. Go to the official website of the provider and log in personal account. Open the “Check subscriptions” section. In addition, subscription verification is carried out through the receiver menu.
- The Smart card is not installed correctly.
If everything is paid, then why does the error text 0 appear? It is possible that the cause of the failure was incorrect installation of the conditional access card. Perhaps the Smart card has simply become dusty. To solve the problem, take it out and wipe it clean. Then diagnose whether the receiver reads the card, to do this, press the buttons on the remote control that correspond to the ID number, as a result, an information table will be displayed on the display. Pay attention to the DRE ID item; if the Smart card number is displayed here, it means it is working correctly.
- Long equipment downtime.
If the receiver was not connected to the network for a long period of time, an error could occur because of this.
- Problems with antenna tuning.
Sometimes the zero fault periodically disappears, and another “No Signal” alert appears in its place. In this case, the problem lies in incorrect installation of the antenna. Set up satellite dish. You can do this yourself or contact a specialist.
- The software version is outdated.
For the correct version of the receiver, it is necessary to install software updates in a timely manner, otherwise failures will occur periodically. To check the relevance of the software version you are using, go to the provider’s website, and then go to the “Software” section.
How to resolve error 0
Mostly subscribers, when all sorts of malfunctions occur in the operation of television equipment, are at fault for problems with paying for the subscription. However, the situation changes noticeably after checking the balance. How to correct error 0 on Tricolor TV if all money is paid on time?
As noted earlier, problems with access to TV channels due to the appearance of a zero software glitch are not always related to payment; there are other reasons. Let's consider the main ways to solve the problem that has arisen.
Check signal
First you need to make sure that satellite signal is correctly received by the antenna and transmitted to the receiver. If there are any failures in this chain, activation commands simply will not reach the equipment. Therefore, be sure to test the connection quality:
- On the remote control, press the i button.
- Evaluate the parameters of the satellite signal quality and power scales.
The scale values will be displayed on the TV screen; they must be at least 80%. If the readings are lower, then you need to re-tune the antenna. What to do if the signal is normal, but the error does not disappear? Take advantage alternative way solving the problem.
Activation codes
- Unplug the equipment (TV and receiver) for about 15 minutes.
- Plug in the equipment and wait until the receiver interface loads.
- Switch to a scrambled channel and leave the receiver on for about 8 hours.
During this period, television codes are updated. They are sent by satellite to automatic mode at the moment when he is in the same region as the subscriber. Therefore, there is no need to take any additional actions; television broadcasting will be restored automatically.
Please note that in no case should the receiver be turned off for 8 hours, but the TV can be turned off, since it does not participate in any way in the process of updating activation keys.
From time to time, there are malfunctions in the operation of the satellite, due to which the sending of activation codes is delayed. Each subscriber will be able to significantly speed up the process; to do this, you need to do the following:
- Log in to your personal account on the provider’s official website.
- Go to the “My Services” section and click on the “Send activation commands” button.
And now you can activate TV broadcasting yourself, as was already described earlier.
If you don't have access to view
Perhaps the most radical way to solve the problem is to reset the receiver’s custom settings. Access to channels will resume, but all data will be deleted. The user will have to re-configure absolutely all TV channels. To reset settings, follow the instructions:
- Open the receiver menu and select the “Settings” section.
- Enter the 4-digit code.
- Select “Factory Settings” or “Default Settings”.
- Confirm that you really want to delete the saved settings.
- When the receiver reboot is complete, turn it off for a short period of time, and then turn it on again.
Now you can start searching for channels.
If an error occurs after subscribing
In principle, there is no radically different solution to the problem; turn off the receiver and wait 8 hours. Mostly zero error occurs after paying for a tariff plan or after updating the software. If after the above period of time the situation does not improve, contact Tricolor TV specialists for help.
What could be the consequences of an error?
The actions described above mainly help restore the correct operation of the equipment, however, sometimes only partially. Lack of sound or image, picture slowdown, malfunction of devices connected to the receiver - all these are possible consequences of a zero error. You can eliminate these negative consequences without contacting support. The Tricolor provider offers several ways to solve the problem.
This has already been discussed earlier; rebooting the receiver will help get rid of not only the error, but also its possible consequences. Simply unplug the receiver for a few minutes and then turn it on again.
Reset
If the reboot did not give the desired result and the failures have not disappeared, then it is worth trying to return the default settings of the receiver. Instructions for rolling back parameters to the basic values have already been given earlier. If the device continues to generate errors after reconfiguring, request activation keys.
Software Update
On some receivers, access to channels is lost due to the fact that the software version is outdated. If the error appears on on a regular basis, be sure to update the firmware. Go to channel 333 and follow the instructions provided.
If none of the proposed methods to solve the problem did not help, then simply contact customer support. Experienced Tricolor specialists will help you set up the operation of the equipment, thereby restoring correct television broadcasting.
Note.
When watching TV channels, the Tricolor-TV receiver may show one of the common errors numbered from 0 to 9. In this case, the TV gives you the phrase “No access to viewing” and advises you to leave it alone for 8 hours. The situation is not pleasant, especially when you are already in the mood to spend quality time watching a movie or show. Also, you know that usually nothing is solved “on its own”, every error has its own reason, and waiting 8 hours to then still stumble upon the same problem is simply a waste of time.
Be sure to read the comments at the bottom of this page after reading the instructions. There you can find useful tips real users. Do not agree to replace equipment immediately!!!
Usually, error 0 appears when for some reason you are denied access to channels. The normal access signal is interrupted and the receiver is unable to display the image on the screen. In this case, it is logical that the cause of the malfunction is in the receiver itself. Something in it has malfunctioned and now you won’t see the last episode of the show or hear the news.
Reasons for failure
The most common The reasons for this error are:
- receiver overload
- end of subscription and no payment for the package
- for a long time The receiver is turned off and activation commands fail
- incorrect installation of the smart card
- problems with the dish (antenna) or bad weather conditions
- software update
- purchasing the “Unified” package.
Receiver overload This means that due to operation, the module simply “could not withstand” the intensity of passions. This may occur due to old equipment or excessive user enthusiasm, as well as due to a power failure.
End of subscription for a channel package means that you did not pay for access on time or the money has not yet been credited to the TricolorTV account. In this case, the TV will give you “Error 0” until you fulfill your obligations to the provider.
Receiver turned off for a long time(from three days or more) can lead to this error due to the fact that it no longer “recognizes the signal” from the satellite. In this case, the decoding key fails and the equipment can no longer distinguish between channels that you do or do not have access to. Accordingly, it begins to block the display of channels of any encoding.
Incorrect smart card installation does not allow you to adequately read it and, accordingly, configure the equipment to receive the signal available to you.
Antenna problems may include both weather conditions and physical obstacles in the path of the signal. These could be branches, leaves, tall buildings, or any foreign objects caught in the antenna. Also, the cause of error 0 may be the displacement of the dish antenna, as a result of which it is no longer able to receive a signal.
Often error 0 occurs after receiver software updates. If your receiver is outdated and you have updated the software on it, error 0 may indicate that the software is not supported by your receiver. Or you have not updated the software, and the receiver cannot give you access due to the lack of the entire update package.
For unknown reasons connection to the “Unified” package can also cause such an error due to the conditions (often promotional) of its connection.
How to fix if there is no access to view?
If the failure occurred due to tuner overload, you need to:
- wait five minutes, because there is a possibility that everything will correct itself
- Reboot the receiver - unplug it and turn it back on after 3 minutes.
Most often, this helps if something wrong happened with the receiver, and not with the signals. In this case, it is completely unnecessary to wait 8 hours, but a short wait until the picture “appears” can help.
If the failure occurred due to the fact that you did not pay for Tricolor-TV services , Error 0 can be eliminated only by topping up your account and debiting money for the service package. For this:
- Check your subscription to see if it is still valid or not. This can be done in your personal account on the Tricolor-TV website;
- If there are not enough funds in your account, replenish it in any way possible for you ( by bank card, electronic money, using online banking or telephone account);
- Wait for the funds to be debited for the service package.
If everything is paid, check the following:
- Is the card installed correctly in the receiver?
- is there any interference with your plate?
Check correct installation You can use smart cards by holding down the ID button on the receiver’s remote control. If the number is displayed on the screen, the card is installed and configured correctly. If not, check and insert the smart card according to the instructions.
When you leave the receiver turned off for a long time or purchase the “Single” package, be prepared that you will not be able to watch TV channels right away. In this case, it is necessary to leave the equipment turned on for the first 8 hours, during which the appropriate settings will be made and signal transmission from the satellite will be restored after access is activated.
Important! Leave the receiver on one of your pay-per-view channels so that reconfiguration occurs and the signal returns.
If you leave the receiver for a long time, you will need to transfer the activation keys to it again. To do this you need:
- log in to your personal account
- click “Send activation commands”
- wait 8 hours or less.
The most radical way to restore access to television is to reset the receiver. It is important to remember that your data will not be saved - only latest firmware. All lists of favorite channels and all channels in general will be deleted, so that later you can return them and configure them correctly. In order to perform a reset, you must:
- In the receiver menu, select “Settings”;
- Enter the four-digit code (0000);
- Select factory settings;
- Confirm that you are indeed going to “erase” the receiver.
- After the tuner reboots, turn it off for a while and then turn it on again.
- Produce new search Tricolor-TV channels.
All other causes of problems should be resolved with the help of technical support if you cannot resolve them yourself. For example, if you have ruled out all the reasons and tried all the methods described above, and the TV is still silent, like a guerrilla, and annoys you with error 0, the problem may be in the dish antenna. In this case, you will not be able to fix it yourself and without qualified help, because you risk further damaging the equipment.
In this case, it would be advisable for you to call the number hotline Tricolor-TV and call a technician for diagnostics and repairs.
Video instructions on how to fix the error
From subscribers satellite television from the Tricolor TV provider, a failure with code 0 often occurs. It indicates a failure to display the channel, and not a specific violation.
This error with code 0 appears when the subscriber does not have access to the channel broadcast. This happens due to a normal failure in the receiver, which occurs due to a sudden voltage drop in the network, an incorrectly installed card, or other reasons. In this article we will tell you how to fix these problems and restore access.
No access to view: what to do?
Often, subscribers see a “coded channel” on the screen instead of the “error 0” notification. Both messages indicate the same problem - the channel signal is not received due to network problems. To fix the problem, you can use one of the following methods:
- Check the validity of the service package from the Tricolor TV provider. To perform the check, you will need to view the information in the receiver menu, in your personal account or on official resource provider.
- If your paid subscription period has ended, you need to find free channels at the end of the list of available channels.
- Check that the access card is installed correctly in the equipment. You need to click the ID key on the remote control, the subscriber’s card number will be shown on the screen. If it is not shown, this indicates that the card was inserted incorrectly.
- Often, instead of a card, a special module is installed in the receiver, then you will need to check that it is installed correctly.
- Reset your hardware settings to their original settings. Enter the settings menu, enter the access code 0000. Then click the “factory settings” menu, sub-item “delete”. After this, a list of channels will open, mark the channels that have stopped broadcasting. Then reboot the receiver and run automatic search channels.
- If you have not turned on the Tricolor TV receiver for a long time, error 0 is displayed naturally. To fix the problem, you need to turn on the equipment and leave it in this state for 8 hours, after which the error will automatically disappear. In practice, the error disappears after one and a half to two hours.
Subscribers of the Tricolor TV provider often observe an error with code 0. To fix the problem, they advise taking the following measures:
- Turn on the receiver and leave it on channel 1ORT. After some time, the image and sound are restored.
- Unplug the receiver cable from the outlet, and after a couple of minutes turn it on again, after which the error is eliminated.
- New receivers often go astray due to sudden changes in the power supply. To prevent such failures, you will need to call the operator’s support specialists and reactivate the access card. Technical support phone number for subscribers 8-812-32-34-98.
- Remove the smart card from the receiver, wipe it with a cloth and reinsert it.
- Some models of car alarms operating via satellite interfere with the television signal. If such a car is parked directly under the antenna of the Tricolor TV provider, the channel broadcast is interrupted and the subscriber sees error message 0.
In addition, the channel broadcast may be interrupted if the antenna is positioned incorrectly or is rotated due to strong winds. The operation of the antenna is affected by unfavorable weather conditions and precipitation - then it is recommended to seek the help of a wizard to restore access and settings.
