Atc telephony. What is a cloud PBX and why does your business need it?

Classic telephone exchanges, which have always been used in company offices - PBX - are becoming a thing of the past. According to the iKS-Consulting agency, last year their share decreased by 7%, while the IP telephony market, that is, virtual PBXs, is growing by 17-25% annually. Why does this happen, how does a virtual PBX work and what is it? We answer popularly.

Why do you need a virtual PBX and how does it work?

Virtual PBX, also known as cloud PBX, also known as IP-telephony, also known as VATS, is telephony over the Internet that allows you to effectively work with calls: redirect to the right employees, record conversations, keep statistics. VATS have many functions:

• Use of multi-channel numbers;
• Notifications of calls outside of business hours for the purpose of further call back;
• Distribution of calls (for example, if there is a queue, then priority calls are given to the least busy manager);
• Call recording and analytics;
• Voice mail;
• Call Tracking;
• Integration with popular CRM, ERP and other programs.

In addition, some VATS allow you to hold conferences within the company, receive faxes, install a call widget on the website, etc.

To work with a virtual PBX, each employee needs a computer with special program, Internet access, headphones with microphone. That's all. Calls are processed remotely, “in the cloud,” unlike traditional PBXs, for which you need to purchase expensive equipment and lay communication channels. Thanks to this, IP telephony can be used by companies whose employees are located in different cities and even countries - all data will flow into a single “cloud”. At the same time, detailed statistics are available for all calls - who called, when, from what number, and so on.

Comparison of analog (traditional) and virtual PBXs

Function	Analog PBX	Virtual PBX
Level of training required for setup	Specialist	Any employee
Connection time	About one week	One day
Multichannel numbers	✓	✓
Connecting additional employees	One more line required	Any number of people can connect to one number
“Smart” forwarding between departments and employees	×	✓
Website integration	×	✓
Autoresponder	✓	✓
Missed call notifications	×	✓
Recording conversations	Only for modern systems	✓
Statistics and reporting	×	✓
Connecting numbers of any cities and countries (regardless of actual location)	×	✓
Ability to independently change the forwarding direction	×	✓

The principle of how a virtual PBX works is as follows: a client calls your number, his call enters the virtual PBX, is processed according to a given scenario and redirected to the number of the desired department/employee. This process is clearly depicted by the Ringostat service.

Cost of virtual PBX

IP telephony services are provided by both specialized companies and large telecom operators. According to the IT news resource Astera, in 2016 the market leaders were Mango Office, MTS, UIS, MTT, Telfin and Zebra Telecom. But the situation is changing quickly. For example, quite recently such large players as Yandex.Telephony and Megafon have appeared, which can change the balance of power in the market.

The pricing policies of industry players vary greatly. For example, at Mango Office the cost of services starts from 490 rubles per month, and at Megafon the basic tariff, provided that call recording is connected, will cost from 2,000 rubles per month. At the same time, the aforementioned Yandex.Telephony provides basic services for free, provided that there are no more than five users, and monetization occurs through payment additional packages options. And the service - Zadarma - generally provides all services for free, but charges a fee for renting the number to which the client calls and storing call records.

Bringing VATS and CRM together

VATS will give much more effect if it works in conjunction with CRM. All large (and not so large) CRM systems have an API with which they can be connected to third-party services and applications, including IP telephony. What does this give?

Calls directly from CRM in one click

When a manager needs to call a client, he simply clicks on his phone number anywhere in the system (in the client card, in the table, in the calls section) - and the call starts. Yes, it would seem that copying a number into a calling program or finding the corresponding subscriber in a smartphone also does not take long, but if you need to do this 50 or 150 times a day, then the total will add up to a couple of hours. wasted.

Collecting and sorting call records

CRM stores records of all calls; to find the desired conversation with a client, you just need to go to his card. This is very convenient if you need to go back and re-listen to a specific dialogue with the buyer. And besides, it allows the manager to evaluate the manager’s work by listening to his conversations with clients.

- On this moment our managers negotiate with 7 thousand clients. If in six months I need to get a recording of a conversation with a specific buyer from these 7 thousand, then I won’t need to copy his number, go to the PBX, look for it there, check whether the recording has been saved or not. I just find the card I need, open it and look - in just a couple of touches.

Detailed call analytics

Not all CRM systems have call analytics, but if they do, it opens up enormous opportunities for analyzing work and monitoring employee performance. For example, in SalesapCRM you can select a period, a client, a manager who worked with him - and immediately see how many minutes the negotiations lasted, what the total amount of transactions was and the number of successful calls from each seller. You can set goals for managers to open 10 new applications per day by making cold calls. And then all this can be tracked in real time on visual reports and charts. This allows you to quickly identify lazy people and motivate employees to fulfill the plan.

Evgeniy Teslenko, executive director of SalesapCRM:
- In literally four columns I can see the dynamics of work for the month, how managers call, how active they are, which of them are great, and which of them is a philanderer. At the same time, I can immediately see the number of their transactions and their place in the ranking of the sales department.

So if you have already chosen an IP telephony provider, we recommend that you also decide on CRM. Try it - especially if you can!

IP telephony has made long-distance and international communications available in any quantities. The technology is based on the transfer of archived data packets via the Internet, bypassing contact with telecom operators of “foreign” regions and countries.

The main advantage of a virtual (or “cloud”) PBX is that it is truly VIRTUAL. The station does not take up space, you don’t need to buy it for a lot of money, you just need free program called “virtual phone” at the workplace of each employee. A “cloud” telephone exchange is a service, not a device.

In addition, online telephony offers customers a wide range of additional services and opportunities. One of the most popular today is a virtual PBX for the office and beyond. This program replaces an entire telephone exchange and several employees who were previously involved in sorting and redirecting calls. The best part is that it does not require any additional equipment to operate – the headset (headphones and microphone) is connected directly to the employee’s work PC. The program is also downloaded there. Some people prefer to use handsets that are connected to the computer via a USB connector, or telephones connected to the router.

What is a virtual phone?

This is the name of a communicator program (softphone) that allows you to exchange voice, video and text messages. The softphone is compatible with any client equipment and can be installed on a PC, netbook, laptop, tablet, PDA or smartphone.

A well-known example of a softphone is Skype. This popular program, allowing you not only to exchange data with each other, but also to create voice and video conferences. Skype is not applicable for virtual PBXs: it is a completely closed protocol that strongly resists any outside interference. There is no way to flexibly adapt it to business needs.

But softphones written on the basis of basic IP telephony protocols: H.323 and SIP successfully cope with this task. Virtual phone Based on the first standard, it supports most of the necessary functions, namely:

• holding incoming calls;
• interception and forwarding of calls;
• conference call;
• second line;
• voice mail.

However, these communicators are not always beneficial. The reason lies in the peculiarities of the H.323 protocol: it is difficult to implement, reluctantly interacts with many PC applications and provides a low connection speed.

An alternative to it is the SIP protocol, which is devoid of such disadvantages. Therefore, most virtual PBXs are built on its basis.

How does a virtual PBX work?

Let's figure out how a virtual PBX works. It all starts with a call to your main company phone. The client or partner is greeted by an answering machine and prompted to select the desired one additional number, depending on the purpose of the call.

If the number of the desired department or employee is busy, the caller is asked to wait for the connection to the sounds of pleasant soothing music, or leave a message using voice mail. When it comes to a large organization, a fixed forwarding service is activated, thanks to which the first available employee or the first from the list by relevance will answer the call.

Advantages of a virtual PBX

A virtual PBX has a number of advantages over traditional telephony:

• technology allows employees to communicate with each other (most often for free).
• with its help, you can network company branches located in different cities and even countries, conduct joint trainings, meetings, video conferences;
• she “knows how” to receive messages and files,
• automatically repeats the dialed number if the line is busy until the employee establishes contact with the client;
• makes it possible to control the volume and effectiveness of employee communication, listen to recordings of conversations, change station settings and pay for services online;
• calls via IP telephony are many times more profitable than analogue communication services (especially long-distance and international calls).

Summary

Virtual telephony combines the advantages of analogue communications and the capabilities of Internet communications. Signal quality - on high level, and communication prices are low. IP telephony is an excellent solution for both an office and a private individual, because affordable tariffs and convenient options are always in demand by everyone.

A virtual PBX is not just a means of communication. It provides the company with an important competitive advantage. A “cloud” telephone exchange increases the percentage of processed external calls, helps control the use of working time, makes it possible to optimize business processes, reduce communication and staff costs, and increase customer loyalty.

This material is a private post by a member of the Club.CNews community.
The CNews editors are not responsible for its content.

Virtual PBX (automatic telephone exchange) is a comprehensive solution for enterprises of any size. This modern remedy communication with the client, a convenient way to coordinate the work of all employees, even if they are located in different parts of the world.

Operating principle and application of virtual PBX

The virtual automatic telephone exchange is located on the side of the selected provider. Once connected, the remote station is configured based on the goals, needs and size of the company. Voice data transmission occurs using VoIP technology using the SIP protocol.

Cloud telephony is connected and configured using any browser. You can make multiple incoming and outgoing calls different ways. To do this, use either a softphone program on a computer or smartphone, or a special IP phone, or FMC technology for mobile and landline phones.

Advantages of a virtual PBX for business

Every year virtual IP telephony is gaining more and more popularity in business circles. This method of communication with the client is inferior in functionality to a software PBX, a bulky hardware room located in an enterprise office, and even more so a cell phone.

Quick and easy connection to the service

No wires or expensive equipment. Cloud PBX is connected in a matter of minutes and configured online. This does not require special skills or knowledge. The same applies to additional services: you can expand or narrow the functionality without difficulty in your personal account.

Saving time and money on equipment purchase and maintenance

After connecting, to make calls, just install a special software and communicate with clients and partners.

Free technical support 24/7

Customer loyalty and trust are paramount. Therefore, if questions arise regarding the connection and operation of VATS, qualified technical support is available to virtual telephony users.

Own communication space

A closed corporate network unites all company employees, even if they are located in different offices, cities, countries. Managers are given the opportunity to monitor all calls from managers, coordinate the work of branches, monitor statistics and reporting in real time.

Expanded business geography

Virtual PBXs allow companies to make calls without being tied to a specific location. And within the corporate network, telephony users can communicate completely free of charge, and also from anywhere in the world.

Receiving and making calls from various equipment

You can make and receive calls using specialized VoIP programs and devices, or using a regular cell phone. Connecting and interacting with an online PBX occurs thanks to special software, which the 1ats user can choose from available free or commercial applications. They are installed on a smartphone, tablet or computer and configured once by the user.

Improving employee performance indicators

In addition to the main functionality, the user can connect and Additional services virtual telephony, which contribute to high efficiency of employees, consequently, increased sales: recording, listening and monitoring calls of managers, distribution and forwarding of incoming calls, holding telephone conferences and others.

1ats - great opportunities and wide functionality

Time is the most valuable resource when running a business, where success and profit can depend on a split second. To ensure that this fraction of a second is spent as efficiently as possible, 1ats offers a high-quality virtual PBX and a number of additional services.

Receiving faxes by e-mail and holding conferences

All incoming faxes can be received in in electronic format by email - this speeds up and simplifies work with this type of document. Using IP telephony, you can hold telephone conferences with dozens of participants, and the quality and clarity of communication will remain at the highest level under any circumstances.

No call will be missed

It’s the height of the working day and the line receives a lot of calls. There are not enough operators and managers, and the company begins to lose customers. A virtual PBX allows you to line up customers according to the importance of the call and, while waiting, play pleasant music or introduce them to useful information. When using a PBX, there are many ways to “reinsure yourself”: call forwarding, voice mail, remote employees, etc.

Forwarding

If a call is received by an operator who is currently busy, it is automatically redirected to another available employee. Moreover, by integrating telephony with a CRM system, you can set up call forwarding to the manager with whom the client recently had a conversation. This is very convenient for the sales department, where an employee has the opportunity to guide a client from the first call until the transaction is completed. If all operators are busy, it is possible to forward to an answering machine. Thanks to the virtual PBX with forwarding function, no client is left unattended.

Auto chime

Using this service, you can set up an automatic call back to a client whose call you missed. Also, company management can regulate the workload of employees during auto-calls, control the number of calls, and thereby increase the efficiency of communications with clients.

Call Pickup

Virtual PBX functions allow a free operator to independently intercept a call from a colleague who is not at his desk or is busy. In this case, upon agreement with a colleague, another manager can route this call to his device. Thus, the client remains satisfied with timely service and the company does not lose money.

Autoresponder

This function is a necessity, because it may happen that at the moment a call is received from a client, absolutely all operators will be in a conversation status. Thanks to the configured answering machine, the client will receive a polite “apology”, and the free manager will call him back immediately.

Customer service quality control

It is impossible to keep track of how one or another employee communicates with clients, especially when the company has 30 or more employees. With the functionality that a virtual IP PBX has, it has become even easier to monitor the quality of customer service and improve it.

Listening to calls

A senior manager or supervisor can listen to the recording of incoming and outgoing calls at any time. This will ensure that all operators adhere to business communication standards.

Call monitoring

Using this virtual PBX feature, the manager will be able to monitor the workload of managers and the effectiveness of their work. The statistics will provide information on the number of incoming, outgoing and missed calls for each individual manager.

Interactive voice response (IVR)

Did the call come in after hours or is the client waiting for an operator to respond? IVR will prevent you from losing a client. By setting up a voice menu, a company can provide callers with an initial automated consultation, distribute calls across departments and reduce the workload of managers. A modern cloud PBX allows you to connect an IVR system in just a few clicks.

Integration with CRM and other services

The client’s trust and disposition towards the interlocutor is an important factor influencing the success of the transaction. But if, with every call, the client is asked again about what was already discussed with another manager, the caller is unlikely to like it. This is why the cloud IP-PBX is integrated with the company’s CRM systems (integration in a few clicks with Bitrix24, AmoCRM, EnvyBox, etc.) or others third party service(integration via open API), where all important information about current clients and transactions.

Managing and setting up call reception

A manager's resources are too valuable for a company to waste on unnecessary things. phone calls and the same type of answers to the same questions. Thanks to black and white lists, as well as additional widgets on the site, you will not only save employee resources, but also minimize the number of lost customers. Everyone who calls will definitely receive feedback from your company.

Black and white lists

These two features in 1ats greatly enhance the manager's capabilities. The black list allows him to get rid of unnecessary calls, and the white list allows him to create a separate group of numbers from which calls will not be blocked.

Chat widget and call back from the site

Don't lose customers even if the operators' workload is high. Thanks to the chat widget built into your website, the client will be able to ask any question via writing and instantly receive a response from a chatbot or duty manager. And ordering a call back from the site allows you to connect a visitor with your manager in a matter of seconds. First, the client leaves his contact information in a special widget form, then the PBX calls back to the specified number and transfers the call to an available operator.

Why over 1400 companies chose us

Credibility - customer trust

Our telephony services are used by top companies to meet their business needs.

Keeping up with modern technologies

For telephony services we use the latest equipment and software.

Many years of experience of the company's specialists

Our team consists of only qualified telephony specialists who will provide quality service and fast technical support on any issues.

Ready-made equipment sets for any business

We have created offers for all types of businesses and you will not have to overpay for unused equipment.

Stable server operation

We guarantee high-quality and uninterrupted telephone communication from any corner of the world where there is access to the Internet.

Favorable and transparent tariffs

Our virtual PBX provides high-quality and inexpensive communication services - users choose the optimal conditions for their company:

The minimum number of calls is 200 ₽ per month;

The average number of calls is 1000 ₽ per month;

A large number of calls - 5000 ₽ per month.

The more calls, the cheaper the tariffs.

Features of 1ats tariffs:

No subscription fee for basic functionality;

No connection fee;

No hidden fees.

Data protection

Assign each employee his or her own access rights to the personal account of our virtual PBX to eliminate the risk of losing important data or IP telephony settings.

Receive high security and reliability of all commercial information stored in encrypted form in Tier III data centers.

User-friendly interface and easy-to-set up tools and functions

Virtual PBX from our company is a simple and multifunctional service that you can connect to in a matter of minutes.

We provide fast, easy-to-configure, high-quality communication services. Clients do not want to spend extra time and effort resolving connection issues and waiting a long time for technicians to arrive. Our service is distinguished by high mobility and speed of work with the most thoughtful, easy-to-use interface.

A Virtual PBX can be used to create and modernize a corporate communication network. With its help, it is easy to build and optimize all communication processes for business.

Based on a Virtual or mini-PBX, you can combine all communication channels into one: from regular calls and notifications about requests from clients and partners in instant messengers to creating automatic tasks in an integrated CRM or ERP system.

The advantages that IP telephony provides for the office:

line availability for receiving and making calls;

opportunity free connection unlimited quantity internal numbers for employees;

the ability to use both a regular telephone network and an IP-based connection to connect subscribers;

high quality and stability of communication without connection breaks, noise, interference and other defects that may interfere with comfortable communication;

extended functionality virtual IP-PBX, especially when using the integration of virtual telephony with customer relationship management systems (CRM and ERP), not to mention traditional tasks (receiving and sending faxes, saving conversations and forwarding calls);

no connection to the location of the office;

the ability to connect dynamic call tracking to track advertising effectiveness.

* - uninterrupted communication operation is guaranteed when routing calls only through our company’s networks (without transitions to/from partner networks) and in case of force majeure.

Cloud PBX - reliability and innovation

Cloud telephony is a modern platform for companies with any staff, including remote employees (working outside the office). Enjoys great success among businesses in Moscow and other Russian cities.

A virtual PBX is a full-featured telephony service, the technical basis of which is based on the duplication of all infrastructure elements, which guarantees uninterrupted operation and preservation of data, including call records. Optimal cost, the ability to integrate with other business tools and expanded functionality make it possible to use an innovative product every day.

You can use a cloud PBX in the office without any phones at all - just a computer or laptop connected to the Internet: all resources are actually located with the provider. The number will also be virtual, that is, without connection to the office. You can connect and configure Virtual PBX completely remotely.

Connection in 3 hours

The selected number will become available for receiving calls immediately after the conclusion of the contract

No link to address

No wires, no hassles with moving or opening new points of presence

Favorable rates

Connecting a number from 0 RUR, fee for a number from 250 RUR/month, minute of conversation from 0.42 RUR.

High reliability

The UIS communication infrastructure guarantees stable operation - no more than 15 minutes of downtime per month*

Easy connectivity options

It’s easy to connect and disconnect functionality and pay only for the tools and features you use

Technical support 24/7

And a personal manager for comfortable work with telephony, Virtual PBX and other tools

Possibilities of virtual PBX for business

Online stores

Automation of order processing

Call centers

Operator control and call distribution

Service companies

Tracking all stages of interaction with clients

Financial organizations

This is an excellent solution for companies that value mobility. IP telephony can work from anywhere in the world and does not require changing your phone number. Cloud telephony allows you to make any settings up to the scenario of selecting a specific operator when specified conditions are met in Personal account, which makes Virtual PBX a very flexible tool that adapts to any needs and tasks.

Connecting smart telephony from UIS allows you to use various tools: a call from a website (sitephone), a lead generator and an online consultant. With their help, the company can provide customers with additional communication channels. Connecting a Virtual PBX - important step for business growth.

What is a virtual PBX

A PBX is a company's telephone system that connects internal numbers to external telephone lines and mobile networks(in general, all the work phone numbers of your employees in general). A virtual PBX is a service that replaces a physical office telephone exchange. The client receives a software IP-PBX for use.

In the case of a traditional PBX, the hardware is located on the client’s side, and in the case of a virtual station, all equipment and software are deployed by the operator, and the client connects to the PBX via the Internet.

So, why does a business need a PBX?

Create an image of a reliable company

Imagine that you have decided to order yourself... kitchen furniture. You type “buy kitchen set” into the search engine, and the search engine returned online store sites. Some sites provide a city phone number and the numbers of all departments, while others only provide a cell phone number. Who would you call first?

Often, startups and young businesses may simply not have an office; employees work from home and use Cell Phones, and on the websites young entrepreneurs indicate personal mobile numbers. In such a situation, cloud telephony will help improve the image - create the image of a large company that can be trusted. You get city numbers, and you can also create separate numbers for your “departments” (even if you don’t have one). This feature can be especially useful when communicating with large corporate clients.

Clients will not have time to leave for competitors

Imagine that you decide... to change your hairstyle. To do this, you need to sign up for a beauty salon. You have chosen a hairdresser; three numbers are listed on its website. You call the first - busy, the second - busy, the third - no one answered. You close the site and go look for another beauty salon.

Cloud telephony allows you to receive calls using one number on as many devices as you want. One employee could not answer, another will answer.

I literally started a business “from home.” There was no money for a full-fledged IT system, so I simply bought a SIM card with a direct phone number and worked like that for some time. The business grew and began hiring managers. There is a need for multichannel. Publishing a dozen issues on a website is stupid. The client will call one or two times, it will be busy - and he will go to competitors. The solution is to organize IP telephony and PBX.

Saving

Previously, to connect landline numbers, you had to run telephone lines to the office or buy from mobile operators corporate SIM cards. Now all you need is a laptop and an Internet connection.

It was unwise to host the PBX on our own equipment in the office (expensive maintenance, possible interruptions in electricity and communications), so we placed it in the cloud. Renting a cloud costs us less than 1,000 rubles per month, including storage of conversation records for the last year. Another 2000 rubles - subscription fee for multi-channel direct phone number(495), and a backup channel. Unlimited calls calls to landline numbers are already included in the price, calls to cell phones cost about 1.5 rubles per minute.

At the initial stage, your own telephony server may be unprofitable (costs start at 100 thousand rubles). This is where a cloud IP PBX comes to the rescue: to get started, you don’t need to buy additional equipment, or carry out additional telephone network in the office. The cost varies depending on the number of users, but on average starts from 700 rubles for a PBX in the cloud. Also, to operate a PBX on the cloud, it is enough to have a stable Internet connection and a softphone (softphone), among which there are both paid and free options or IP phones.

Monitor employees and optimize business processes

A modern virtual PBX is software with many functions: built-in statistics for each call with the ability to analyze, recording and storage of conversations, voice greeting for incoming calls, distribution of calls to all managers and a waiting queue, virtual fax and voice mail. Almost any cloud PBX can be integrated with CRM; such integration opens up many possibilities: you see a client card when incoming call, the call automatically goes to the responsible manager, you can create telephone alerts about new services, etc.

I began to listen to managers’ conversations with clients and partners, analyze, identify weak sides conversation and teach managers how to avoid mistakes and follow the script. The quality of conversations has increased significantly, and as a result, the conversion from incoming calls to clients has increased. Adequate analytics have appeared on the number of incoming/outgoing calls, their duration, and the average number of telephone contacts with a client.

Now you have a record of all conversations

Several times, recording a conversation has saved businesses hundreds of thousands of rubles. For example, a partner fined us for replacing a tourist, justifying this fine with the conditions of the hotel in Bulgaria. We called the hotel in Bulgaria directly, and they told us that there were no fines. We sent the recording to our partner and he canceled the fine. A bunch of conflict situations We managed to avoid dealing with tourists simply by referring to the fact that we had a recording of the conversation.

Travel and stay connected

Thanks to a virtual PBX, you can make outgoing calls (the number is defined as an office number) and receive incoming calls anywhere in the world where there is Internet. And your employees can answer an incoming office call from home.

If you suddenly decide to move to Thailand, your clients won’t even notice. Where there is Internet, there is your telephony.

An added benefit is a “free” phone when traveling abroad.

You don't need to be a programmer or engineer to set up a PBX

Previously, to install a telephone line, a company went through the following stages: application, cable laying, telephony setup and its integration into business processes. And if there was a need to change the settings, we had to call specialists and waste time. It was impossible to evenly distribute the load among call center operators and organize a “waiting” queue. With the advent cloud technologies the process has been simplified to three steps: registration in the service, payment and setup, which takes no more than 10 minutes.

Customize everything for yourself

A virtual PBX is software that you can integrate with other services - which means adding all the functions and features you need.

Here is an example of such “individual settings”:

You own a real estate agency. You have many real estate agents, whose work has its own characteristics:

• - They are constantly on the move and need to be controlled, otherwise it is very difficult to organize several viewings of objects per day.
• - If a dishonest agent gains access to a database of real estate objects or clients, then he can use this for his own personal purposes - make transactions “on the side”, taking the profit for himself.

One of these agencies became a client of the cloud PBX AltegroCloud - this is a virtual office integrated with CRM, corporate mobile communications and geolocation. Here's the solution AltegroCloud made for a real estate agency:

• - Realtors who work in the city and are constantly on the move do not see the direct numbers of home owners when receiving incoming calls to their mobile phones. Instead of a phone number, a digital client code is used that you can call.
• - A call to the owner of the apartment or a young family is possible only with a work SIM card and only if the conversation is recorded. There is no other possibility, because the real number is hidden. In this scenario, the chances of conducting a “gray” transaction are reduced to a minimum.
• - In case of cancellation of a transaction, the owner of the agency can study in detail all the events related to this transaction, including recordings of conversations.
• - If the client’s assigned agent suddenly changes, there is no need to remember his contacts. A call to a single number will automatically go to the new employee’s cell phone.

Now the AltegroCloud team is testing new services - a geolocation service tied to an employee’s mobile phone, with a complete history of calls and marks on the map. Soon AltegroCloud clients will be able to see online where a particular employee is and call him from the office by clicking on an icon on the map.

If you have your own stories of useful use of a virtual PBX, leave them in the comments.