How to find out the balance on welcome greetings. How to find out your tariff on Velcom: step by step instructions

Access to the USSD menu is possible only from your phone number. No connection required to use USSD menu additional services and remembering passwords. The use of the USSD menu is free. The system will definitely warn you about possible one-time costs for changing the tariff plan or connecting services.

All short USSD numbers start with "*" and end with "#". To make a request, dial short number and press the call key. Below is a complete list of short USSD commands.

USSD commands for subscribersvelcom (Legal entities)

USSD requests	Description
	Information about the remaining minutes, SMS, MMS and Internet traffic included in subscription fee.
*100*4 #	Remaining included minutes velcom services international 100/250
*100*11#	Information about the number of minutes of outgoing calls made within ZAG
*100* 1 9#	Information on accruals for the current month for subscribers of legal entities. persons.1
	Opt-out of SMS-mailings of the company
	Stop listening to ACCA news
	Receiving USSD messages in transliteration.
	Activation of the 500 SMS service
*131*Company subscriber number#	"I am waiting for a call".
	Information about your number in international format
	"Melophone".

USSD-menu *1 35 #

USSD requests	Description
*1 35 * 1 #	Activation of the "Mobile Internet" service, change of the TP of the "Mobile Internet" service, change/deletion of the application for changing the TP of the "Mobile Internet" service.
*1 35 *2#	Enable/disable MMS.
*135*3 #	Information about the connected MI service
*1 35 * 4 #	Information about the provided static IP address.
*1 35 * 0 #	Receiving settings for the Mobile Internet service, MMS, streaming video, all available.
*1 35 * 0*8 #	Receiving test MMS

USSD-menu *141#

USSD requests	Description
	ISSA password.
	Information about the phone number and tariff plan.
*141*2*1#	Information about the phone number and TP of the subscriber.
*141*2*2#	Information about subscriber's connected services.
*141*3*1*1#	Activation of the "International calls" service.
*141*3*1*2#	Deactivation of the "International calls" service.
*141*3*1*3*1 #	Activation of the "velcom international" service
*141*3*1*3*2 #	Deactivation of the "velcom international" service
*141*3*2*1#	Activation of the "International roaming" service
*141*3*2*2#	Deactivation of the "International roaming" service
*141*3* 2 * 3 *1 #	Activation of services "Roaming. Vacation”, “Roaming. Business"
*141*3*2* 3*2 #	Deactivation of services "Roaming. Vacation”, “Roaming. Business"
*141*3*2*4 #	Information about roaming partners
*141*3*2*3*4#	Validity period of “Roaming. Vacation”, “Roaming. Business"
*141*3*3#	Connection / change of "favorite" number3.
*141*3* 5 #
*141*3*6#
*141*3*7#	"Reconnected"
	"Director's package2"
*141* 9*1 #	USSD help.
*141* 9*2 #	Dial rules
*141*9*3#	Information center

1. The subscriber's balance displays all the subscriber's expenses: AP, one-time charges, current charges, tax.

Features of the information provided:

a) at the beginning of each month (from the 1st to the 6th day), during the billing period for communication services, information on charges may be incomplete or unavailable for technical reasons;

b) information on accruals is updated as data on the communication services consumed by the subscriber enters the settlement system;

c) when using the "International roaming" service, the calculation of the cost of consumed communication services is carried out with some delay, upon receipt of the relevant information from roaming partners.

2. For TP "Manager +"

3. For subscribers of legal entities connected under the tariff plan "Open", "Open 100", tariff plans of the lines "Corporate", "Employee", "SMART" and according to the tariff plan "AgroCorporation"

« Mobile Internet» is a company's service for providing wireless access to the Internet using 2G/3G/3G+ technologies, which allows transmitting and receiving data using mobile device(phone, modem, etc.) that supports these technologies.

1. "Mobile Internet" service includes:

• "Internet for the tariff plan" - the Internet access service is provided to all subscribers of the company when concluding an agreement, changing the tariff plan (if the "Mobile Internet" service was not connected on the old tariff plan, or "Internet for the tariff plan" was used, or in case described in clause 8.2). The service is provided without a subscription fee.
• internet packages 250, 350, 750, 1000, 1500, 3000, 3000 + voka TV, 5000 + voka TV – additional packages with the volume of traffic included in the corresponding name in megabytes (hereinafter referred to as Internet packages). The period for providing Internet packages is 30 days. Unless the internet package is disabled or changed, it will automatically renew for the next period. The cost of the Internet package is deducted in full from the balance of the client's personal account at a time when connecting, renewing or changing the Internet package. Traffic is provided within 24 hours from the moment of connection, renewal or change of the Internet package.
• package "Light" - a package with a monthly fee, without included traffic. The subscription fee of the package is charged daily in equal installments in proportion to the number of days in a month.
• Internet traffic packages 500 MB, 1 GB, "1 GB for everything else" and 10 GB - one-time packages of additional Internet traffic. Packages are limited to the current grant period tariff plans. The cost of packages is deducted as a one-time payment, traffic is provided in full when purchasing packages.
• package " Unlimited Internet per day" - a one-time package with an unlimited amount of Internet traffic. The package is valid for 1 day. The cost of the package is charged at a time in full, traffic is provided from the moment of connection.
• Package "Unlimited Internet" - a package with an unlimited amount of Internet traffic, which is valid on the following tariff plans with the speed of mobile Internet, depending on the tariff plan:

2.Internet packages and the "Easy" package are available on the following tariff plans:

Tariff plan		Package
		250	350	750	1000	1500	3000	3000 + voka TV	5000 + voka TV	"Light"
Smart Premiere / Corporate Smart Premiere
Smart 1/2/3/ Corporate Smart 1/2/3
"Big plans"
BUSINESS PRO
BUSINESS.PRO.WEB
Other tariff plans (except those listed in clause 3)

• Internet packages and the "Easy" package are not provided on the tariff plans: Smart Endless, "Business Class", BUSINESS.PRO. Platinum, "In your rhythm", lemon, "Semi-annual subscription", Light, Light +, Light + for business, tariff line "Comfort", "Comfort +", "Comfort + for business", tariff lines for the Internet: Super WEB , WEB and "Non-stop". These tariff plans also do not provide the ability to connect / disconnect mobile Internet.

3. One-time Internet traffic packages are available on the following tariff plans:

4. Management of the "Mobile Internet" service is carried out by subscribers independently:
via USSD *135*1# - activation/deactivation of Internet packages, "Mobile Internet" services;
via USSD *135*7# - connection of one-time packages of additional Internet traffic;
in Personal account;
in ACCA, at number 411.

5. Changing the Internet package, connecting / deactivating the Mobile Internet service (on tariff plans where this option is provided) is carried out within 24 hours from the moment the application is formed.

6. Applications for operations with the Mobile Internet service will not be processed if:
the subscriber's service has been partially or completely suspended in accordance with the contract for the provision of telecommunication services;
there are not enough funds on the balance of the personal account to write off the cost of a new package (for subscribers paying for communication services on a prepaid basis).

7. Features of using internet packages:
7.1. When using a tariff plan that includes megabytes in the subscription fee, the traffic of the Internet package will be consumed first, then the traffic of the tariff plan.
7.2. When changing the tariff plan, the Internet package will be saved if it is available on the new tariff plan, otherwise the Internet package will be changed to "Internet for the tariff plan".
7.3. Traffic, in excess of that included in the Internet package, is charged according to the tariffs of the Internet package.
7.4. The unused balance of the traffic of Internet packages is reset to zero after 30 days, when changing the package, when the service is disabled.
7.5. Information about the date of the next charge-off of the cost of the Internet package and the provision of a new volume of traffic can be obtained by USSD *135*3*2# and in the Personal Account.
7.6. If at the time of the next charging of the cost of the Internet package, the subscriber is disconnected from outgoing and incoming communications due to untimely payment for the company's services or the use of the Pause service, the cost of the Internet package will be written off after the restoration of service in full. The traffic will be provided in full within 24 hours and is available until the end of the Internet package provision period. The period for providing the Internet package is not extended for the period of disconnection from the communication network.
7.7. The cost of Internet packages 3000 + voka TV, 5000 + voka TV includes a subscription to a limited number of channels of the voka TV service. You can use voka TV using a special voka application or on the website www.voka.tv. The voka service is provided in accordance with the Procedure for the provision of the voka service.

8. Features of using one-time packages of 500 MB or 1 GB:
8.1. One-time packages of additional Internet traffic with a volume of 500 MB or 1 GB are provided on the tariff plans WEB Start, WEB 4, WEB 8, WEB 10 + voka, WEB 16, "In your rhythm" and are valid until the date next update traffic included in the tariff plan.
8.2. The purchase of additional traffic packages is possible after the full consumption of the included traffic of the tariff plan or a previously purchased one-time package.
8.3. The rest of the one-time package traffic is not saved when changing the tariff plan, where 500 MB and 1 GB packages are not available.
8.4. You can purchase packages of additional Internet traffic using the methods described in clause 5, as well as on a special page infopage.site. Redirection to this page occurs automatically after the end of the included traffic of the tariff plan / one-time package. The page is available in the browser of a mobile device only via the HTTP protocol. When using the HTTPS protocol, page display is not guaranteed.
8.5. When redirected to a special page, HTTP traffic to other resources is blocked until the subscriber chooses a method further work with mobile Internet: purchasing a package or paying for traffic.
8.6. App traffic is not blocked mail clients, browsers with specific proxy settings, and other non-HTTP traffic. Such traffic is charged in accordance with the subscriber's tariff plan.
8.7. If the subscriber chooses to use paid traffic, redirection to a special page is not performed until the end of the current tariff plan period.

9. Features of using a one-time package "Unlimited Internet for a day":
9.1. A one-time package "Unlimited Internet for a day" is provided on the tariff plans of the lines "Comfort", "Comfort+", "Comfort + for business", Super WEB and on the tariff plan "Semi-annual subscription", Light, Light +, Light + for business and valid for 24 hours from the moment of connection.
9.2. You can purchase the "Unlimited Internet for a day" package both in the process of using the included traffic of the tariff plan, and after it has been used up.
9.3. The "Unlimited Internet for a day" package, purchased before the end of the included traffic of the tariff plan, is consumed first.
9.4. The purchase of each next package "Unlimited Internet for a day" becomes possible only after the expiration of the previous one.
9.5. The "Unlimited Internet for a day" package is deactivated when changing the tariff plan to a tariff plan that is not related to the "Comfort", "Comfort+", "Comfort+ for business", Super WEB, Light, Light +, Light + for business tariff plans .

10. Features of using the "10 GB Package" service:
10.1. A one-time package of additional Internet traffic with a volume of 10 GB at a speed without limitation is provided at the tariff plan Smart Endless and is valid until the date of the next update of the traffic included in the tariff plan.
10.2. The purchase of an additional traffic package is possible when consuming more than 100 GB of Internet traffic in the current month or after a previously purchased one-time package.
10.3. The purchase of each next "10 GB Package" becomes possible only after the expiration of the previous one.
10.4. The rest of the one-time package traffic is not saved when changing the tariff plan.

11. Features of using the package "1 GB for everything else":
11.1. A one-time package of additional Internet traffic with a volume of 1 GB is provided for access to resources, with the exception of Viber (official mobile app, including for PC), VKontakte (version for PC, mobile version, official mobile app), Instagram (PC version, mobile version, official mobile app), Games World of Tank Blitz and World of Tanks and is valid until the date of the next update of the traffic included in the tariff plan.
11.2. The rest of the one-time package traffic is not saved when changing the tariff plan.
11.3. The unused balance of the one-time package traffic is accumulated and transferred to the next month in the amount of up to 10 GB.
11.4. Connection of a one-time package is available using:
USSD *135*7#;
Personal account;
velcom recommends applications;
site site.

12. Features of using the "Unlimited Internet" package:
12.1. Package management is available with:
USSD *135*7#;
Personal account;
12.2. When the "Unlimited Internet" package is connected, the traffic of the tariff plan is consumed first, then the package.
12.3. The cost of the Internet package is deducted in full from the balance of the client's personal account at a time when connecting, renewing or changing the Internet package.
12.4 Renewal of the package - on the 1st day of each month.
12.5. When simultaneously connecting the "Unlimited Internet" and "Unlimited Internet for a day" packages, the "Unlimited Internet for a day" package is consumed first.
12.6. The package is not disabled when changing the tariff plan, if it is provided on the new tariff plan.
12.7. From 08/13/2018, the possibility of data transfer via the bittorrent protocol is excluded when using the "Unlimited Internet" package by subscribers of tariff plans of the "Comfort" and "Comfort +" lines (after spending the Internet traffic included in the subscription fee).

13. Clients of the company - legal entities may be prohibited if necessary. independent connection subscribers of the "Mobile Internet" service or its change by submitting a written application to the sales centers and velcom services or to the official attorneys of the company, as well as in the Personal Account (administrator). The effect of the ban is not taken into account when changing the subscriber's tariff plan to the tariff plans listed in clause 3.

14. Internet traffic in velcom network is charged per 1 KB.

15. Tariff subscribers velcom plans who additionally have the "International roaming" or SMS-roaming service activated, can use the "Mobile Internet" service in the networks of foreign operators-partners of the company in roaming.
15.1. Information about the availability of Internet roaming in the network of a foreign operator-partner of the roaming company and the cost of roaming Internet traffic is provided on a special page of the website www.site.
15.2. The included Internet traffic of tariff plans, Internet packages and one-time packages is not consumed in roaming. Internet traffic consumed in roaming is charged according to roaming tariffs. Roaming Internet traffic is billed at 10 KB on tariff plans of the BUSINESS.PRO, Super WEB, WEB, Non-stop, Smart, Corporate Smart, Big Plans, Telemetry, Comfort, Comfort+ lines , "Comfort + for business", tariff plans "Business class", "Semi-annual subscription", "In your rhythm", lemon, Light, Light +, Light + for business and 50 KB each - on other tariff plans.
15.3. The Company has the right to inform subscribers (except for subscribers of PRIVET tariff plans) about the Internet traffic used by them, if the volume of its consumption in roaming (from the moment of registration in the network of a roaming partner and until the moment of returning to home network) exceeds 20 MB.

16. The Company has the right to unilaterally change this Procedure by publishing the changes on the official website.

17. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the contract for the provision of telecommunication services concluded between the client and the company.

The popular Belarusian telecom operator Velcom offers a whole range of tariff plans. Among them, you can find profitable options for both smartphones and tablet PCs. Often, users have to think about the question of how to find out their tariff on Velcom. By name, you can find out the terms of service, for example, the cost of the Internet or a long-distance call, by viewing them on the operator's website. Can the user deal with this situation himself or will it be necessary to contact the line employee technical support? Consider all kinds of ways to obtain information by your number.

Method 1: Internet Assistant

The online customer support system is a kind of "control panel" for an account. Here the user can select tariff plans for the Velcom number, clarify the set of options and services that are activated on the SIM card, view information about expenses, etc. Before evaluating the opportunities offered by the Internet service, you should register on the portal. Detailed instructions on how to create an account can be found at home page portal.

Subscriber registration

At the first stage, it is necessary to dial a USSD combination from a mobile device in which a Velcom operator's SIM card is installed to assign a password. You can do this by entering the request: *141*0#. After that, the system will prompt the client to enter a sequence of characters that will be used as a password. There are no special password requirements. The main thing is that the length should be at least five and no more than ten characters.

Entering registration data on the home page of the online service

Before telling how to view your tariff on Velcom, it should be clarified that to enter the portal, which serves as a number management tool, you should use:
. SIM card number (the format in which this must be done is indicated in the corresponding field).
. Password (the sequence that was previously assigned).
After the data is accepted, the subscriber will be able to view all the data of interest to him, including understanding how to find out his tariff on Velcom.

Method 2. We turn to the voice version of the customer service service

If there is no Internet at hand or a desire to use it, then you can call 411 from the number by which you are interested in information. In the list of items voice system you can find a section regarding the current number and listen to the information of interest. If you can’t do this and you just get confused in the list of sub-items offered by the system, then wait until the contact center employee answers and ask him how to find out your tariff on Velcom. Most likely, the employee will simply tell us his name, having previously specified some information about the owner of the number.

By the way, you can also clarify about Velcom tariffs for a phone with favorable conditions in this way. Please note that user consultation is also carried out online. The official portal of the operator has the "Ask a question" function and links to a number of social networks, through which you can contact the company's employees by asking questions of interest in the usual way.

Method 3. Use a short query

The USSD command service is an excellent option for obtaining information of interest in a short time and without using additional "conditions". The subscriber does not have to use the Internet, listen to the voice service of the service and wait for the operator's contact center employee to answer. The only difficulty in using the USSD service is to remember combinations of requests. good decision will add frequently used commands to the contact list of the mobile device. Then at any time you can get the necessary information. How to find out your tariff on Velcom?
. *141*2*1# - by entering such a request from the device keyboard, after a couple of minutes you can get the name of the tariff plan in a text SMS sent by the operator; however, the message will include the customer number. This function will especially please novice users who have not yet managed to remember their number.

What other commands can be useful on the Velcom number?

Tariff plans, comprehensive information about the terms of use, changing the tariff plan - all this can be done by typing a request:

*141*3*4# - as in the first case, the information will be displayed as a push or SMS message.

For users global network it will be interesting to find out from the Velcom SIM card on what conditions the mobile Internet is used, and also after what time the subscription fee will be charged (if any). To clarify this data, just dial the request: *141*2*3*1#.

*101*1# - request for balances for packages included in the tariff plan.
*100*19# - request for information about accruals for this number.
*131*<номер абонента своей сети>- sending a notification to another subscriber of the Velcom network that you are waiting for a call from him (a convenient function when there are not enough funds on the account for calls). The option is provided completely free of charge.

Conclusion

In this article, we looked at how to get information about your number. Please note that you can use any of the above methods. If you fail to register in the online customer service system or simply do not have access to the Internet, then you can always call the specialists and ask a question of interest, for example, what is the cheapest tariff for Velcom. If it is not possible to get through to the contact center employee, you can order a callback or write to the company's employees in a chat.

USSD requests are simple and fast way receive from the operator mobile communications necessary information. All you have to do is enter the required request on your phone. However, it is simply impossible to remember all of them. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information about the state of the balance at the time of the request
Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee
Information about the amount of the monthly payment, the balance of the amount for paying for the goods in installments and the date of completion of the write-off of contributions
Remaining of included minutes of velcom service international 100/250, remnant of Internet traffic of “ITV velcom” service package
Information about the amount payable on the last issued invoice, for clients working without prepayment
Information about the number of minutes of outgoing calls made within the Closed Subscriber Group (CAG)
The total number of minutes used when calling the "favorite" number (tariff plans "Pair", "It's time for couples")
Ability to quickly disconnect communication services in case of debt
Registration of an unconfirmed payment
Checking the balance of a subscriber of the "Privetik" tariff plan (available to velcom subscribers whose number is assigned as "favorite" by the subscriber of the "Privetik" tariff plan)	*101*Subscriber number Hello#
“Waiting for a call”: the subscriber whose number was specified will receive an SMS notification asking them to call you back with your number.	*131*Company subscriber number#
Replenishment of the account with an express payment card
Change the postal address for delivery of invoices to e-mail
Repeat invoice for the closed period by e-mail
Refusal to receive invoices

Information and service management:

Operation	USSD request
Information about subscriber's connected services
Information about the list of services available for connection
Phone number and plan information
Tariff plan change
Information about your number in international format
Setting / canceling the ban on listening to ACCA news
Receiving USSD messages in transliteration
Receiving USSD messages in Russian
Setting/cancelling the ban on the use of conditional forwarding in roaming
Connecting minute packages to all networks
"Connected again": all velcom subscribers who called you when you were unavailable or your phone was busy will receive an SMS notification when you are connected again
Providing the opportunity to work without prepayment
Switching to prepaid work
Activation / deactivation of the service "Stopitsot" (available to subscribers of tariff plans "Kedy", "Polukedy")
Activation / deactivation of the service "Anti-detector"
Activation/deactivation of the Melofon service
Connection/change of "favorite" number (not available on the tariff plans "Own network", "BUSINESS.PRO", "BUSINESS.PRO.WEB")
Activation/deactivation of the "Pause" service
Connecting / disconnecting CCIS
Obtaining an ISSA password
Connection/disconnection/change of the package within the framework of the "Director's package" service for the tariff plan Manager+
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Obtaining settings for the Mobile Internet service, MMS, streaming video ("Mobile TV"), all available
Receiving test MMS
Activating/deactivating the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application for changing the Mobile Internet service package
Enable/Disable MMS
Information about the connected "Mobile Internet" service package and access point
Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next debit of the package cost
Information about the provided static IP address
Enabling/disabling the Anti-Virus service
Enable/disable Firewall service
Activation/deactivation of the "Children's Internet" service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Activation of "Roaming.Vacation", "Roaming.Business" services
Deactivation of "Roaming.Vacation", "Roaming.Business" services
Information about roaming partners
Validity period of Roaming.Vacation, Roaming.Business services

International roaming

Using the "International roaming" service, you can make calls, use the Internet, send messages abroad in the networks of operators with which A1 has concluded appropriate agreements. Your roaming phone number does not change.

For information about the "International roaming" service for PRIVET subscribers, see the special page of the website www.privet.by.

How to activate roaming

The service "International roaming" is activated free of charge if there is a sufficient amount of prepayment (according to the subscriber's tariff plan).

A1 tariff plan subscribers – individuals can connect "International roaming":

• by USSD *141*3*2#
• in the personal account at my.a1.by (after registration);
• by calling the Automatic Caller Service 411-3-2-2 (in the zone of reliable reception of the network A1);
• by access code when calling the reference and information service (if the service is available);
• upon application at A1 branded centers and official attorneys' offices upon presentation of an identity document.

*velcom subscribers who do not have a permanent residence permit on the territory of Belarus can activate the "International roaming" service only at velcom branded centers or at official attorneys (dealers) of the company upon presentation of an identity document.

What to do when crossing the border

We recommend turning off mobile phone before crossing the border with another state and turn on the phone upon arrival in the territory of another country. After crossing the border, you must select the network of the partner operator.

• Network selection can be automatic or manual mode. We recommend that you switch your phone to manual network selection mode and, after crossing the border, select the operator that suits you.
• If the network is not found after manual selection, try again or contact your local operator for advice.

Please note that minutes, SMS, MMS, MB included in the subscription fee of your tariff plan, as well as minutes, SMS, MMS, MB included in additional packages are not consumed in roaming. Any traffic is paid at roaming rates. You can familiarize yourself with the rates of partner operators in different countries.

Packages "Roaming 500 MB", "Roaming 1GB", with included Internet traffic, will help to reduce the cost of Internet in roaming. Read more.

Roaming 30 min. +20 SMS”, “Roaming 60 min. +30 SMS” and “Roaming 120 min. +60 SMS” with minutes and SMS included. Read more.

It should be remembered!
If you have set automatic selection networks, you will be able to register in the network of partner operator A1 for roaming while in Belarus. This can happen if the signal base station foreign operator will be strong enough to receive and make calls. As a result, all such calls will be calculated at roaming rates.

If the phone has conditional redirect, including on voicemail, then you will pay twice for the redirected call: as for the incoming and outgoing calls at roaming rates.

How to check balance

Subscribers of A1 tariff plans - individuals can check the balance of their personal account:

• by USSD *100#(if the foreign operator's network supports USSD);
• in the personal account at my.a1.by (provided that the "Personal Account" service is activated);
• via SMS*(send an SMS with the word Balance or balances to number 411);
• on call* to the help desk at the contact center.

How to replenish the balance

Subscribers of A1 tariff plans - individuals can top up the balance using:

• A1banking for Android and iOS (provided that the application is installed);
• Personal account at my.a1.by (menu item " Personal information”, to receive a login and password, you must register in advance);
• Internet banking;
• Internet payment systems by the address ;
• Services * (SMS cost paid according to roaming tariffs)
• Express payment cards(available at A1 offices):

- with free USSD *141*4# (if the foreign operator's network supports USSD).
- using the Personal Account (provided that the service is connected);
- via SMS* with 14/17-digit card code to the number 411 .

* cost of outgoing SMS/call is charged according to roaming tariffs.

It should be remembered!
While in roaming, an SMS confirmation of account replenishment is not guaranteed.

Write-off Money for communication services rendered to a subscriber in roaming, are made by the company as information is received from a foreign operator. In connection with this circumstance, the final amount for payment may be billed some time after the subscriber actually used these services (up to 30 days). In this case, there may be a sharp change in the balance of the client's personal account. Similar principle debiting money for roaming connections is used by most telecom operators.

Internet in roaming

The service "International Internet roaming" is provided automatically to all subscribers of the company in the presence of connected services:

• "International roaming" + "Mobile Internet" and/or MMS;
• SMS roaming + "Mobile Internet" and/or MMS.

To optimize Internet costs in roaming, use the services Roaming 500 MB or Roaming 1 GB with internet package 500 MB per 29 rubles or 1GB per 49 rubles. Read more about the service.

It should be remembered!
If "International roaming" and MMS services are available, subscribers in roaming can receive/send MMS ("International Internet roaming" is not provided).
If you planning to use Internet/MMS while roaming, before traveling outside of Belarus make sure of the following:

• when accessing Internet resources, as well as receiving / sending MMS, your phone uses access points corresponding to the connected services;
• applications running in automatic mode(for example, an E-mail client) are switched to the “on demand” mode of operation. To avoid automatic update software we recommend disabling the "Data roaming" option in telephone sets, operating system which allows you to do this;
• Quit apps and browser gracefully.
• in the MMS settings, "Automatic reception" or "Reception always" is disabled and "Manual reception" or "Reception on demand" is set. In this case, before downloading the MMS, the telephone will make a request to receive the MMS and only after your confirmation will download it;

If you do not plan use Internet/MMS in roaming, before traveling outside of Belarus:

• In order to avoid automatic software updates, we recommend disabling the "Data roaming" option in telephone sets, the operating system of which allows it. In the MMS settings, in the options, select "Do not accept", then incoming MMS will not be downloaded by the phone.

Outgoing calls in roaming

To make a call while roaming, dial:

• + – country code – city code – subscriber number;
• + – country code – code mobile network- subscriber number

For example, to call Belarus, you need to dial:

• +375 – area code – subscriber number;
• +375 - mobile network code - subscriber number.

To make a call from Belarus to A1 number in roaming, dial:

• from a fixed network telephone number in the national format, for example, 8 029 ххххххх;
• from other numbers mobile operators Belarus number in international or national format, for example, +375 29 ххххххх or 8 029 ххххххх;
• number in 7-digit format from velcom network (calls to numbers transferred to velcom network from other operators must be made in national or international format).

Contact the service department from roaming

You can contact the service department from roaming:
1) by phone +375 29 6 000 150 (the cost of an outgoing call is paid according to the tariffs of the "International roaming" service);
2) order a call by filling out on the company's website (cost incoming call paid according to the tariffs of the "International roaming" service);
3) through the interactive form of the company's website;
4) ask a question through the form feedback in the Personal Account;
5) contacting consultants in social networks