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How to call the Megafon operator? Free number! Chats with Megafon operator. Where to find a free number for the MegaFon operator

To resolve any issues related to mobile communications, every subscriber should know how to call the Megafon operator.

In addition to contacting a specialist by telephone, there is an opportunity to resolve your issues in other ways. From this article you will learn about all the nuances of this process.

Communicate directly with a “live” dispatcher

We will give several options on how to achieve this, and which one is best is up to you to decide, depending on the situation in which you find yourself.

On-net format

The unified information service for Megafon subscribers has this short number 0500 . From any number registered on the network, the call will be free.

By typing this combination, the voice menu is automatically activated, in which you need to select an item that allows you to contact a real operator.

Video on the topic:

Scheme: urban – Megafon

Sometimes, due to the lack of a mobile connection, you have to resort to landline telephone services. For many regional centers of Russia, telephone numbers have been established where you can reach the company's operators.

Types of Megafon service support.

Alas, but for Moscow and its region, connect to the company’s hotline in a similar way cellular communication Megafon, there is no possibility and subscribers living in this territory have to occupy the line of the Megafon unified help desk.

We present to your attention some telephone numbers by which you can make a call to the operator from different regional centers:

Megafon also has a single help desk phone number for such cases - 8800 550 0500 . Calls to it from any operator are accepted for free.

Photos on the topic:

How to contact the operator via Personal Area Online:

Step 1.

Step 2.

Step 3. Enter the chat.

How to dial a “live” megaphone dispatcher from another operator?

Megafon's largest competitors are companies such as Tele2, Beeline and MTS. But also they can do a good job, if for some reason your SIM card is blocked, and there is an urgent need to talk to a specialist hotline to troubleshoot problems, will force you to resort to these operators.

An operator of any mobile communication company can reach the call center helpline by phone +7-922-111-0500 . You can call this number even from abroad.

Telephone for telecom operators.

A multi-channel support phone number is also open for calls from other phones to the company. 8-800-550-0500 . This hotline is available for calls from all over the country 24 hours a day.

What number can corporate clients call?

In order to relieve the company's helpline and provide best service for subscribers, the operator opened a corporate help desk, contact with which occurs by number 0555 .

Service information for corporate clients.

Call a Megafon consultant in roaming

While staying abroad, subscribers often have questions about mobile communications, which sometimes they do not know where to ask. To avoid complications when using mobile communications When roaming, write down several combinations of numbers in your contacts book and keep them always at hand:

For reference! When abroad, you should definitely adhere to correct set telephone numbers, namely, the main combination should always be preceded by +7.

Other ways to connect to Megafon help desk

Not only the helpline hotline is available to Megafon users. Most quickly, a question regarding communications, its technical and financial aspects will help to resolve "Online consultant" service. This is an online chat where you can get an answer on a given topic almost immediately.

Photo instructions:

Step 1. Launch the application.

Step 3.

Step 4.

Step 5: Enter your question.

Also analogous to calls SMS messages can be sent to number 0500, which you can send to it, a short time after sending your question, a specialist from the support department will contact you and help you figure it out.

Photo:

Contact center number for individuals.

In addition, it would be a good idea to register in your Personal Account through the company’s official website. There you can independently customize your tariff plan to your liking.

Personal advice can be obtained by visiting the nearest service office. His address can also be found on the Megafon website.

Megafon's website contains a map of the location of the telecom operator's branches.

Visitor survey

In the end we see

We see that Megafon takes care of its subscribers from all sides, supporting them technically and informationally. To do this, he has a lot of tools, starting with several hotlines distributed by client categories and ending with live communication in service centers Megafon.

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days with zero or negative balance Personal account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you are planning for a long time(more than 90 days) do not use mobile communications, block your number.
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- - Use the service Telephone codes of mobile operators. Enter the person you are interested in mobile number in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options.
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “ Mobile network» (name may vary depending on device).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (if using a router from MegaFon Wi-Fi must remain on).
  7. Move the SIM card to another device. If on another device Mobile Internet also does not work, contact the nearest MegaFon store with your identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. Latest versions software You can download it for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
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- How to top up your account?
  Choose any convenient method:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On home page In your personal account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use free service Pay for me.
  6. If you are a client of Sberbank and your bank card linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
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  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
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  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If set forwarding does not work, check whether there are any restrictions on your number and whether the number is correct.
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  - What is VoLTE technology and what is needed to use it?
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency service gas network.
    
    Phones emergency services:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is mobile app"MegaFon" or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Note!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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Each mobile operator has its own technical support service so that subscribers can receive any explanatory information if any questions arise. There may be problems with connection stability, questions arise regarding tariffs, various tariff plans, additional options and services. Technical support is always ready to answer all questions that interest users of their services. One of the most popular and well-known Russian operators in the mobile communications market. Megafon support service is available to absolutely everyone.

Many problems can be solved without calling a service consultant. For this purpose, the Megafon network has special self-service services, which already have answers to the most popular questions from subscribers. For example, if you use an option such as “Service Guide”, you can make detailed calls and get complete information on how and what the funds were written off for a certain period.

It is also possible to find out about subscriptions connected to the number, which are the reason for frequent debiting of funds from the subscriber’s account. Not all subscribers have the opportunity to use such options. Specialists can provide more detailed information.

Methods to call Megafon technical support

Megafon technical support is the operator’s unified help desk in all regions of Russia, without exception. As soon as questions or problems arise, you need to contact the operators by specific phone numbers. The telephone numbers of the Megafon support center are specified in the concluded contracts for the provision of communication services. Also, these numbers are indicated on packages with SIM cards:

0500 – short number;
8-800-550-05-00 - federal number.

Short number 0500 Only subscribers of the Megafon operator can use it. To contact 24-hour support specialists, you need to dial the indicated four numbers and press the call button. After a certain period of time, the operator on duty will contact the subscriber and provide the necessary information. To hear the operator, you must use the voice menu service, the structure of which may change from time to time. But the answering machine will clearly show the way if you carefully follow its instructions.

Megafon support provides a voice assistant to help its clients automatic mode, whose number is 0505. Voice assistant may also help solve some problems. For subscribers located in home network, it is possible to send your request as an SMS message to the number 0500 . If this does not solve the problem, you need to call the operator. If the subscriber does not remember or does not know the technical support service number, the SIM card menu contains up-to-date information about the reference and information numbers of Megafon operators.

Megafon support numbers operate exclusively in all Russian regions without regional differences. If a subscriber bought a SIM card in Vladivostok, he will be able to contact operators by helpline 0500. If the same subscriber ends up in Voronezh, then he can use the same support phone line as in Vladivostok.

How to contact MegaFon support in roaming?

Being outside of Russia, quite often subscribers need to contact the help desk to solve their problems or clarify some details. A single telephone number was created especially for subscribers in roaming.

Megafon technical support phone for roaming: +7-926-111-05-00 .

You can call the number from anywhere in the world, and for Megafon subscribers this call will not cost a penny - all calls are free. You will not be able to reach other help desk numbers - these communication channels do not work while roaming.

How to reach Customer Support Megafon from numbers of other operators

It is possible to call Megafon's help desk from other telecom operators. You can call from MTS, Beeline, Tele 2 numbers. For subscribers of these operators, the telephone number for communication is - 8-800-550-05-00 .

You can also use this number if you call not from mobile phones, but from landlines. Access to information and obtaining certificates and consultations can be done from absolutely any phone in Russia. Short dial number 0500 in this case it will be useless - only Megafon subscribers can call this number. It is worth noting that calling the number 8-800-550-05-00 paid and charged according to the operator's tariffs.

The telecom operator's help desk provides customer support for any questions that arise. By calling the hotline, subscribers can consult on the company’s services and tariffs, check the balance, find out the required amount of payment for services and the conditions for connecting to certain tariff plans.

The Megafon operator support number operates 24/7, without weekends or holidays. And this means that necessary help clients can receive at any time convenient for themselves. To solve the problem, just call Megafon support service on the required line and tell a specialist about your problem.

This article will help you figure out in what situations exactly who you need to contact.

Free telephone number of the unified federal hotline Megafon

Unified federal hotline number allows the company's clients to call the call center service from anywhere in Russia. Moreover, you can contact specialists even with a negative balance.

Megafon free hotline: 8 800 550 05 00 .

Calls are absolutely free from landline and mobile phones of any operators.

Contacting the help desk from a mobile phone

A short support number is available for subscribers of the Megafon cellular network. Call from mobile phone it is more convenient for the mobile operator to use it. The numbers are easy to remember: 0500 .

The 4-digit Megafon operator number is the same for all regions. By short number 0500 you can send questions via SMS. Customer service specialists respond promptly.

How to call support from a landline phone

You can call Megafon operator from a landline number using one phone hotline: 8 800 550 05 00 .

In Russia, calls will not cost the caller a penny. In Russian regions, additional customer support centers of the company may operate, calls to which are free only for Megafon subscribers in this region.

How to contact an operator directly without an answering machine

In order to call a live operator, you should use the voice menu of the service. To do this you need to call:

8 800 550 05 00;
0500.

After connecting, follow the service commands. The voice menu support system may change from time to time, but in any case it will lead to the goal if done correctly.

Customer support phone number for corporate clients

Representatives of corporate clients can call the single federal helpline number: 8 800 550 05 00 .

Additionally valid hotline for legal entities: +7 924 111 05 55 .

Hotline number for individuals

Within the Russian Federation, in all regions of the state, a single hotline is valid for individual subscribers:

8 800 550 05 00 ;
0500 .

Telephone support for individuals, those abroad: +7 926 111 05 00.

At the same time, within the country the operator can additionally use regional customer service centers.

How to call or send SMS to Megafon from a computer online

There is a service on the official website of the company free shipping messages to clients Megafon http://moscow.megafon.ru/help/info/message/. Only operator subscribers can send SMS.

To use the service, you must enter your valid number and then go through the confirmation procedure, for which you will have to use the code received on your mobile device. The phone number of the message recipient is also entered.

Helpdesk in online mode completely free. The SMS message itself will be sent on behalf of the specified number.

How to call the operator's technical support

Megafon technical support is an integral part of the overall user consultation service.

Therefore, a call to any of the above telephone numbers will allow you to receive the necessary assistance - after the situation is clarified, the operator will redirect the call to the technical support telephone number.

How to call Megafon from Tele2, Beeline, MTS, Phoenix

Megafon provides the opportunity to resolve issues from phones of other operators. The federal hotline number is the same and does not change for calls from another operator.

To contact a call center specialist, from any mobile device you need to type: 8 800 550 05 00 .

Moreover, using a short number from SIM cards MTS, Tele2, Beeline, Phoenix, it is unrealistic to call Megafon’s subscriber service, so you should not waste time on such attempts.

How to call the helpline with a zero balance

Megafon clients can call customer service numbers even if they have no money on their balance. Calls to support numbers 8 800 550 05 00 and 0500 cost subscribers nothing. Therefore, there is no need to be afraid that a call to the hotline will drive the client into debt.

How to call Megafon support in roaming

The company provides worldwide information support to clients traveling and on business trips. The current hotline number for calls from abroad is: +7 926 111 05 00.

Calls are free for Megafon subscribers around the world.

Subscribers of the Megafon network, like subscribers of other mobile operators, quite often they want to call their operator. For example, to find out about new tariffs and services, or to ask how to change an existing package to a more profitable one. You can contact the Megafon operator in several ways.

From your mobile phone you can reach the operator by dialing the short number 0505 and pressing the “Call” button. The autoinformer will give you hints which number on the keyboard you need to press to get the answer to the question you are interested in. If you are unable to comprehend the information that the automatic help dictates to you, then you should talk to a live operator. After the auto-informer answers, first dial the number “1”, and after a couple of seconds, the number “2”. The answering machine will tell you that a live conversation with the operator will be recorded, and will tell you how long it will take for a Megafon employee to answer. You can make a call to the short number 0505 even if you have a negative balance on your phone account.

If you were unable to reach the operator from your mobile phone using a short number, then you have the opportunity to call other additional numbers. From anywhere in Russia you can call the operator at the toll-free number 8-800-550-05-00. From anywhere in the world you can also call the Megafon operator for free by dialing the following number: 7-926-111-05-00.

In addition to calls, you can also contact the Megafon operator via SMS. You can send your question to 0500.

You can also contact the Megafon operator via the Internet. To do this, you need to go to the Megafon company website, select the “Support” option and go to the “Ask a question to an expert” page. Next, you can write your question, the answer to which will be sent to your email address.