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Shows the phone via usb. PC does not see the phone via USB, but it is charging

Many users, when trying to connect their phone to a computer using a USB cable, are faced with the fact that the computer does not recognize the connected gadget. The connected device is charging, while there is no access to the smartphone itself and its internal content. I also encountered this synchronization problem, and in this article I will tell you why the computer does not see the phone via USB, and I will also share various methods for solving this issue.

The whole complex of reasons for the problem that the PC does not see the smartphone through the USB cable, I would divide into hardware and software, and below I will list each of them, in parallel providing instructions for fixing it. But before using the methods I have indicated, try restarting your computer and smartphone - this does not help as rarely as it seems. This problem mainly occurs with Samsung, Lenovo, HTC, LG, and Fly devices.

So why does the computer not see the phone via USB, but is charging - hardware reasons

1. Damaged cableUSB. It often happens that the cause of this dysfunction is damage to the USB cable itself. Cables from little-known or "non-name" manufacturers do not have a large margin of safety, and can fail in just a couple of months from the start of operation, and as a result, the computer will not detect the connected phone.

In addition, even the most reliable cables from global brands are prone to stochastic damage - they can be accidentally damaged during use, pets can chew them or spoil them by children. Therefore, first of all, inspect your USB cable for the possibility of mechanical damage, and, if the external safety of the cable, try using it to connect your device to another computer. If the device is not recognized on another PC, try replacing the cord.

2. Damaged portUSBon the computer. The USB ports used in the computer are also prone to various mechanical damage, including damage to the USB controller, as well as south bridge motherboard. Try plugging the cable into another USB connector, if this did not help fix the connection of the phone to the PC, follow the further advice.

3. Damaged socket for connecting the cable on the phone. Has the smartphone jack been exposed to water or damaged? If yes, then it needs to be replaced.

4. Try to remove the battery. According to some users who also had a problem with the fact that the computer did not see the phone through U-ES-BI, removing the battery from the smartphone helped.

Turn off the battery, remove the battery from it for a few seconds, then put it back, and turn your device back on.

If nothing helps you fix this problem then describe your situation. What have you already done and what is happening to your Android device at USB connection gadget to the PC in the comments, I will try to help not only me, but also everyone who has encountered this problem.

The computer does not see the phone via USB - software reasons

After describing the hardware reasons, we list the main program reasons if your computer still does not recognize cellular telephone connected with via USB cable, follow the instructions below.

1. Working with the settings.We go into the settings of our device, select “Memory” there, click on the three dots at the top (Properties), select “USB connection to a computer” and put a tick in front of “Media device” (“ USB stick"). If you have a checkmark next to USB usage as a modem - remove it.

Must be enabled on PC windows service Update (for downloading phone drivers) and a new device discovery service. Don't forget to unlock your phone when connected to your computer, this is important.

If you are a conservative and have Windows XP installed, download the Media Transfer Protocol (MTP) for XP from the Microsoft website and install it on your computer.

2. If your drivers have crashedUSB-ports, the computer may not see the phone.When drivers for USB ports malfunction, the latter simply stop working. To fix this problem install USB drivers from the "native" disk with drivers to the motherboard of your PC, or download the latest drivers from the website of the motherboard manufacturer.

Also, due to any reason, power can be turned off for a number of ports.

3. Device drivers have crashed. Go to the "Device Manager" and see if there is a question or exclamation mark in the "Portable devices" item.

Check if your device is there and make sure it works fine by right-clicking on it and clicking "Properties". If it's not there, or you're in doubt, uninstall the driver, disconnect your phone from the computer, and then turn it back on, and let the system install the driver again. This can help solve the problem that the smartphone does not connect via USB to the computer.

It will also not be superfluous to enter the website of the manufacturer of your smartphone and download the latest drivers for it on your PC (for example, there is special software for Samsung Samsung Kies).

4. Install the updateKB3010081 (KB3099229). For owners of Windows 10, you may need to install update KB3010081, which is responsible for working with Windows Media player. This player is directly related to the normal operation of the MTP (Media Transfer Protocol) service, so download and install these updates.

Also, a common cause may be an unreliable assembly of the OS itself on the PC. Only rearranging Windows will help here. working version.

5. Custom firmware is not working. The desire of many fans to play around with firmware for their Android device can do them a disservice in the form of a device failure to work normally with a computer. Try to restore the standard firmware or restore from a backup (if any).

There are no drivers for the phone on the computer

Although, usually, a computer with the latest OS detects and sees a smartphone via USB without problems, reverse cases can also be observed. Try to search for a driver for your smartphone on the net, sometimes a driver for similar models of this brand may come up.

The phone may not be detected by the computer due to viruses

Trite, but all sorts virus programs may block external mobile devices. Try checking your computer with Dr. Web CureIt!, in some cases it can help.

If the problem of detecting a mobile device by a computer is not resolved, reset the settings

If until now, your computer does not see the phone via USB, resetting the smartphone using Hard reset. Go to your phone settings, select the menu item " Backup”, and in it select “Reset data”.

But I immediately warn you that you will lose your files and settings located in internal memory phone (the files on the SD card will remain intact), so this item should be used only as a last resort!

Conclusion

As you can see, problems with the lack of visibility of the connected phone on a PC can be both software and hardware in nature, and there are a considerable number of such problematic factors. I would advise you to first pay attention to the probable mechanical damage in the cable and device, and only then switch to software methods.

In many cases, a simple reboot of the smartphone (temporary removal of the battery) can help, as well as working with the phone's USB connection settings. If all of the above does not help and the computer does not see the phone via USB, but is charging, then you may need to contact a qualified service center.

P.S. For lovers of visual demonstrations, I present a video on the subject:

Modern smartphones no longer require a connection to a PC. It was in the first half of the 2000s that it was possible to install something new on a communicator or smartphone only with the help of a PC. And in those days, a computer was required for serious settings of a mobile device. Now you can connect Android to a computer without much difficulty, but this action has become extremely rare. And yet we will tell you how to connect your phone to a PC.

There is one wired and many wireless connection methods. The first is the easiest, but there are a lot of problems with it. Sometimes the computer does not see the device, which causes a natural hysteria in the user. In this material, we will try to help in this case.

If you connected your smartphone to your computer using a wire, but the desktop operating system does not react to it in any way, then you need to perform a few simple steps:

Replace USB cable. The fact is that some wires serve only to transfer energy - they are simply not capable of working with the information flow. This is especially true for cables purchased in Chinese online stores.
Try plugging the cable into a different USB port. It is noted that high-speed USB 3.0 connectors sometimes do not recognize some devices connected to them. Therefore, try connecting the device to an old one USB port 2.0.
Try connecting the gadget to another computer. It is desirable that it works using a different version of the operating system. If such a problem is observed there, then something has happened to your microUSB connector or some other components. Unfortunately, we cannot help in this matter - you will need to repair your smartphone.

Other wired connection issues

Not everyone suspects this, but an unlocked device cannot be synchronized with a PC. If you decide to connect Android to a computer via USB, then first enter the code, draw a pattern or provide your fingerprint. Of course, this does not apply to those devices that do not have a secure lock.

Connecting via USB to a computer with an operating system also causes certain problems. Windows system xp. At the time of its popularity, no touchscreen smartphones existed, and therefore, by default, the appropriate drivers are not built into it. You can fix the situation by downloading the Media Transfer Protocol (MTP)

On any other computer, you may also need to install a driver. It is usually set automatically the first time you connect via USB. But there are exceptions when something interferes with the system. If you have such a case, then go to " Device Manager". In the list you will see your device, so far unnamed, marked with a yellow exclamation mark. Right click on it and select context menu paragraph " Refresh". Then follow the advice in the pop-up menu. So you can produce automatic search drivers in the corresponding Microsoft database or install the driver stored on the PC (then you first need to download it from the official website of the manufacturer).

It can make it difficult to connect to a computer activated mode « USB modem". Disconnects along the way Settings» - « Wireless networks » - « Yet» - « Modem Mode».

It should be noted that smartphones have several modes of wired connection to a PC. It is possible that you accidentally selected one that is not supported by the computer. You can change the mode by clicking on the corresponding notification (it is always displayed when the machine is connected to a PC). You need to enable MTP mode(media device).

Finally, enabling USB debugging can help in some cases. To do this, do the following:

Step 1. Open the " Settings” and find the item “ For developers».

Step 2 In this subsection, activate the checkbox of the item " USB Debugging».

Connecting to a computer via Wi-Fi

There are several ways to connect Android to a PC without using a cable. The easiest way to do this is to use Wi-Fi technology. Of course, your apartment must have a router, because the connection will be carried out precisely with its help.

Theoretically, you can synchronize with built-in tools, but this path is too long and complicated. Therefore, we recommend that you use airdroid or some other similar application. Let's use his example to figure out how to connect to a PC over the air:

1. Install and run Airdroid.

2. At the first start, you can register an account or press the inconspicuous button " Sign in later».

3. Next, the program will offer to transfer all incoming notifications to the computer. Click the " To accept". In some cases, you will additionally be transferred to the appropriate settings section, where you need to check the box next to the Airdroid notification mirroring service.

4. Next, you can transfer files to your computer, record the screen, take screenshots and perform other actions. On a PC, for this you need to open a browser and go to the address displayed in the top line of the application.

5. If you register an account, you can sync by going to a simpler URL: web.airdroid.com.

6. If you want to end the connection, then go to the application and click on the button " Disconnect". You can also click on the " Go out”, then confirming your actions.

It's no secret that the samsung galaxy there is a socket for microSD cards to increase the amount of memory. However, some users still additionally transfer images, music and videos to a computer or laptop. But what if the computer does not see the Samsung Galaxy via USB?

First, in order to recognize a smartphone like the Galaxy S, the computer needs all the necessary drivers. Usually, when the device is connected to the computer, it will immediately find it, but if the right drivers not installed, this may not happen.

Drivers are special programs to help you communicate between your phone and computer. Most often they can be downloaded from the manufacturer's website. If the computer does not recognize your Galaxy S7, go to the Samsung website immediately and download the drivers. Here is the link for the Galaxy S7/Edge. Mac owners will need to install in order for your Mac to communicate with the phone.

There is an alternative: you can simply download and install the program on your computer, thus facilitating the exchange of files. It comes with all the necessary drivers, so after installation you can be calm - the computer will recognize your device, and file sharing will no longer be a problem.

Those Windows users who have just installed Samsung drivers may find themselves having to uninstall the device before it is detected. You need to follow these steps:

Hold button Windows and press R to call the command "Execute".
Type " devmgmt. msc" and press " Enter“.
Select “ Other devices" or " Portable devices”.
If the list contains " SAMSUNG_ Android" or " unknown device ” with a yellow icon (!), right-click and select “ Uninstall “.
Right click on the window Device Manager” and select “ Scan for hardware changes“.

In principle, after installing the necessary drivers or programs, everything should work. But if the problem is not that the device is not recognized by the computer, you need to look for another way.

Why does the computer not see the Samsung Galaxy via USB?

If the computer does not see the Samsung Galaxy when connected using the included USB cable, which means that you will have to fix problems in the computer itself. If you know that other computers see the phone, it could be the USB port.

If this is not the problem, then the problem may be with the cable or the port for charging the phone is loose. With all this in mind, here are a few steps to help fix this problem:

Step 1: Connect your phone to other USB ports on your computer

Simply connect your phone to your computer with a charging or data cable. If the phone remains "invisible", try connecting it to a different port. Try one port after another to see if that was the problem.

Step 2: Restart your computer if none of the USB ports are working

There is also a chance that your computer has system problems that prevent connected devices from being detected. While it is not known for sure whether this is a problem, it is worth restarting the computer and see if it works. If the problem persists after the reboot, then something is wrong not with the computer, but with the cable or phone.

Still, I advise you to try other devices, like a flash drive that connects via a USB port. If the computer sees all devices except the phone, continue to the next step.

Step 3: Make sure the USB cable is not damaged

By inspecting the cable, you can check for visible damage. If there are none, try charging your phone with it. Inside the cable are wires responsible for both charging and data transfer.

By charging your phone with it, you can understand whether it works or not. If there is damage, the phone may not charge, especially if a wire has come loose.

Another way to check is to use a different cable. If the phone works with it, then the native cable is simply broken. If this is indeed the problem, then you need to replace the old cable with a working one.

Step 4: Make sure to connect the device as a "storage device"

This is very important, as most phones are connected to a computer for recharging. If so, the computer may not be able to see it because data transfer is temporarily unavailable. Go to notifications and see if there is a selection icon for USB. If yes, then consider the problem is already solved.

All you need to do is click on it and select "Storage Device". If this is the first connection, it will take some time to install the drivers. But if you do not have such an icon, try the following:

Disconnect USB from Samsung.
Turn off your phone.
Wait 20 seconds.
Turn it on.
Connect the cable again.
Check if the options icon appears.

If it's not there, go to the next step.

Step 5: Check the charger socket

At a minimum, you need two cables to figure out if it's the problem. If the computer still doesn't see the Samsung, it's time to check the charger port.

It may not be possible to establish a connection, or some debris, fiber or dust has got into the connector. A stream of compressed air will help get rid of the latter, but if the connection is loose, you need to go further.

If the contacts of the charging socket are in order and there is no dirt, connect the cable and check if the contact has come off. If the cable is inserted properly, and the connection is not interrupted when it moves, then everything is in order.

Otherwise, you will have to purchase a cable that fits perfectly with the port. If the new cable does not help, then your device has much more serious problems.

Step 3: Reset your phone if the problem persists after installing KIES or Smart Switch

The second step is aimed at solving the problem with the drivers, but if this does not help, you need to backup all files and information and reset the settings to a working state.

Turn off your Samsung Galaxy.
Press and hold the Home, Volume Up, and Power buttons
When Samsung Galaxy appears on the screen, release "Power" but keep holding the other two.
When the Android logo appears, release all buttons and wait 30-60 seconds.
Using the Sound Down button, cycle through the options and select ‘wipe data/factory reset.’
Click "Power" to confirm.
Then select ‘Yes - delete all user data’ with Volume Down and confirm with Power.
Wait until the end of the process. Then select ‘Reboot system now’ and press Power.
The phone will reboot a little longer than usual.

If after that the problem is not solved, the help of a specialist is required. I hope this guide will help you one way or another. If you feel you need further assistance, please contact us.

Recently, with a huge flow of phones with operating system Android, a problem arises - your Personal Computer or the laptop does not detect a gadget connected to it with a popular OS. In this article, we will tell you about all the known causes and help you find ways to solve the problem.

The steps below only solve the problem on android smartphones and tablets. However, some methods can be adapted for other operating systems.

Why does the computer not see the phone?

It is worth starting proceedings on this topic after answering the question: “The phone did not initially connect to the computer, or did the problem arise as a result of any actions?”. After answering this question, it will be easier to determine the vector of actions and choose the most effective method for solving the problem.

Very important! If the problem arose immediately after buying a smartphone and when connected to a PC running Windows XP, the phone was not detected (old gadgets can be easily connected), then you should install a more modern operating system on your computer or download and install Media Transfer Protocol - a special protocol for the XP version (You can download it from the official Microsoft website). After a successful installation, you should restart your computer and the gadget should become "visible".

It is worth noting that before connecting, you need to unlock the smartphone (if it password protected or graphic key) to access the gadget's interface and see all displayed processes.

Be sure to make sure that the phone is really synchronized with the PC and not only for recharging, but also for data exchange. It's very easy to find out - either through notifications or in the "Connected devices" settings. There are three options for connecting your phone: storage device, USB tethering, or PTP camera. If the second option is specified in the parameters, then all you need to do is disable the use of a USB modem in the settings - the issue is resolved.

Developers of older versions of Android made more connection modes available. Without a doubt, the most suitable connection option is USB MS or, as it is also called, Data Storage. Switching to this mode is not difficult - in the notification area, simply select the desired item by ticking it.

After connecting, the phone only charges

If, when you connect your smartphone to a computer, it only charges, and the connection notification does not appear, you need to take the following steps:

Retry the connection, only in a different USB input. It is desirable that this be a version 2.0 port, otherwise additional delays and slowdowns may occur;
If there are other similar USB cables at home (even cords from completely different devices are considered acceptable), repeat the connection using them, because the reason may be in the very, very delicate USB cable;
The cause of the problem may be the login itself in the smartphone. Perhaps water, debris got into it, it was damaged as a result of mechanical intervention or, during repair, it was replaced with another one of lower quality (we will talk about this in more detail at the end of the article);
In my opinion, the most productive option is to do the connection trick on another computer. In case of failure, it will immediately become clear to us that the problem is in our smartphone and USB cable. If the connection succeeds, your PC is the cause of the problem. Perhaps the essence of the problem lies not in malfunctions, but in the settings of the computer. Therefore, you should first try to fix settings errors automatically. And if it doesn't help, manually disable power saving for Generic USB Hub in Device Manager.

Important: most latest models gadgets on the Android system, when connected, they determine the "Charging" mode by default. To change the mode, you need to click on the corresponding notification and select the appropriate one from the list of available ones.

Additional Information

In the event that the cause of the malfunction is in the phone jack and repair is necessary, information can be transmitted in alternative ways.

There are quite a few reasons why the computer does not see the smartphone. Most often this is due to the activation of any other connection mode, except for a USB drive. Either this happens due to missing or driver conflicts. Less often, the cause may be various malfunctions in the equipment.

This article provides solutions to the most common problems that arise when connecting a mobile device to a PC via USB. For convenience, all tips are divided by importance.

The smartphone is not recognized as an external drive

Note:the smartphone must be turned on if it is locked with a pattern key - you need to unlock it!

The very first and obvious action is to let the computer understand in which mode the device is connected. If the smartphone just charges when the cable is connected, it may be connected in charging mode or as a media player. If you are using an Android device, you need to activate the developer mode, and then enable USB debugging.

For instructions on how to activate developer mode and USB debugging, see this video.

When everything is done, the next time you reconnect, pay attention to the display and notification curtain on your smartphone. A notification should appear in which you need to select the item "Enable USB storage".

If you use a smartphone with a different OS, everything is the same there. In most cases, in order for the device to be recognized as external drive, you must select the correct connection type.

Another point: check if the modem mode is activated in the mobile device. We go into the network settings, and if the modem is activated, turn it off.

Computer not responding at all

It is advisable to check the health of the components as early as possible to save your own time. If a characteristic signal is not heard during connection, the charge indicator does not blink on the smartphone, the backlight does not turn on, pop-up notifications do not appear - we are trying to temporarily change the equipment.

Steps taken:

We check the USB cable for serviceability. We just use another working cable, and that's it.
We connect to other connectors. Inoperative USB ports can only be referred to if no “USB” peripherals connect to them at all: mice, keyboards, flash drives, etc.
We are trying to connect a smartphone via USB to another system unit or laptop. If it worked, we are looking for problems with the drivers and operating system on our PC.

Software problems

Let's say the computer is responding to the machine, but a notification appears on the taskbar that the driver installation failed. This indicates the need to install the "correct" USB drivers on the PC.

Often universal drivers can be downloaded from the manufacturer's website. For example, on the official websites of Samsung and LG there are special sections where you can download a driver that will suit everyone. Samsung models and LG, respectively.

If you have connected many devices from different manufacturers maybe their drivers are conflicting. Try to remove the extra ones, and reinstall the necessary ones. Do not forget to restart the PC (you can also phone at the same time).

If nothing helps at all

In the event that after the executionabsolutely everyone recommendations the computer does not see the smartphone, it cannot be ruled out that the USB connector on the smartphone is defective. Without special skills and certain equipment, this problem cannot be solved on its own. Need to bear mobile device to a service center, or to a workshop where USB soldering will be carried out.