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Which iPhone is under warranty. Apple in Russia: Features of warranty service

The specifics of the work of the global Apple company operates with the basic rule: in case of a breakdown, do not repair phones, but replace them with new ones. Now, if the camera or glass is damaged, the client needs to contact the company's offices in his city for support. Below we will tell you how to change an iPhone under warranty for a new one, and other nuances and subtleties of this procedure.

The first step in solving this problem is to switch to official page companies in the maintenance section. The main question that worries all lovers of apple products is how the return and warranty period work after applying and receiving a new phone model certified in Russia.

According to the feedback from customers who have already successfully carried out this type of service, many of them had a warranty expired at the time of applying. The screen often flashed an inscription that said that now technical support by phone is provided on a paid basis (in some moments it is necessary to apply the values of consumer protection law).

In view of this, it was decided to call and consult with Apple specialists on the warranty extension period and also how to properly repair and restore the breakdown. Representatives of the company said that according to legal documentation, within a year a person can apply for help after issuing a new phone. This is a definite plus, as it resets and extends the maintenance period under the owner's warranty.

It is also worth carefully studying the amount of information presented on the official website, but just in case, double-check it every time through phone call support operator.

If there was an accident with the phone, then many people have an urgent question: “The iPhone broke under warranty, where should I go?”. It's always a good idea to get help from a support representative in your city, submit a ticket and have it repaired or get a new one.

You can also contact a specialist in any convenient way. Remember that all data on the device is necessarily resaved, that is, they can be returned to new version phone. And further replacement is carried out absolutely free of charge and without extra surcharges.

To on personal example to understand whether your phone is subject to warranty service and replacement for another, you need to look at the "Device Information" section. The serial number of your device must contain the following Latin designations: q3-q9 qc, qd, qf, qg, qh, qj.

That is, let's consider the case in practice. If your phone needs a replacement glass iphone 7 plus is under warranty, there is no need to run to a dubious store for a purchase or place an order through websites. You can just contact the nearest service center or the one where the purchase was previously made.

So, here you can replace the battery with a new one for free after providing the necessary set of documents prepared in advance. More detailed information the above actions will be discussed below.

The condition for the commission is a preliminary service check, if its malfunction is confirmed under warranty, then it is changed free of charge.

You also need to extend the period of the new phone received, which, according to the company's rules, will be one year from the date of its receipt. And if you speak correctly, then confirm the veracity of this fact with the employees of the company.

If you do not cover your accident with the phone, it is better to go and pay money to another service center to shorten the waiting period for a mobile phone repair.
Application procedure

The general order of treatment can be conditionally divided into four stages:

After a breakdown, you must first carefully prepare all the necessary documents (otherwise the case to the customer support call center will not be considered successfully completed). Along with this, it is worth preparing the device for exchange for a new version. Before shopping Apple Store try to go through the steps below with the device turned off.

creating a backup copy: for the safety and security of all data on a mobile device;
identification of the ID password: phone repair in some cases requires complete removal all files and disable Find My iPhone when using a passcode;
the presence of a sales receipt: if necessary, confirm the current fact of purchase of a mobile device;
availability of a government-issued document: to confirm identity: passport, driver's license, etc.

Bring your phone to a valid and certified Apple service center (you can also contact your carrier). On the official website of the manufacturer, you can increase the chances of quickly fixing a broken phone: select the brand of the mobile device by clicking on the appropriate section. Next, you need to select the topic of the problem: physical damage, battery or cellular. When expanding the bottom window about certain areas of repair Apple iPhone shows common questions and short solutions to solve them. If the problem you have stated is not presented on the site, it is worth requesting a personal communication directly with a mobile equipment repair expert to complain about the serviceability.

Then, after a while, a specialist will contact you in any way convenient for you ( email address, chats social networks etc.).

Waiting for Apple phone repair
If the device is delivered to the company's service center, the repair may take no more than 7 days, according to the rules specified in the application.

Important! In some cases, the correction of errors in the operation of the device can occur on the same day, and the client receives a replaced phone in his hands.

If you refer mobile phone operator, then here the issue of timing should be negotiated directly with the representative.

Required documentation

To exchange telephone sets, the buyer should proceed as follows, submit the documents according to the list:

the serial number of the iPhone brand phone (you can see it on its box);
personal serial number of the phone, by which all the subtleties and nuances of the process are determined;
and most importantly, it is a password that will make it possible, if necessary, to enter the platform of your personal account.

Features of the procedure

According to the resources of documents published on the pages of the global Internet, there are a number of requirements for defects mobile devices. That is, in order for the company to repair or replace the device, it must be “broken” in the right way. So, the following phone models are subject to warranty service, as well as exchange for a new version:

a narrow crack on the glass “without cobwebs”, which should be in the corner;
apparent effect front camera, its displacement from the right place;
the presence of unnecessary elements under the screen or “broken” pixels (upon prior request to the user).

What to do if the client is really to blame?

Non-warranty repairs include the following types:

confirmed ingress of liquid into the device by the user;
corrosion of the device inside;
serious mechanical deformation of the display;
a crack from which many small cracks and other types of cracks diverge;
the presence of garbage, which is extracted in a complicated format;
worn glass surface, button or case;
screen removal (the exception is a swollen battery, it is covered by the warranty);
a heavily clogged speaker or microphone of the phone.

Attention! Each case of liquid contact with Apple device considered on an individual basis. Since some cases are not subject to coverage and payment for repairs at the expense of the guarantee and are repaired for partial payment by the client (screen corrosion after liquid or personal confirmation from the owner of the phone about what happened). You can't make a phone float for a long time, and then oblige the company to replace it with a new one for you.

If iPhone user will show a dry phone without visible elements of corrosion and the presence of a white or gray beacon, it is possible to remain under warranty. In the case of a red indicator, such a moment is not possible.

There may also be isolated cases when it is not fully paid for by warranty funds, but it is still changed to a new version. Handing over the phone in case of any error or malfunction is the direct responsibility of the client. The company's employees themselves will determine the means of resolving the problem: they will clarify exactly how it broke down, what can be done about it, whether it is necessary to buy another model or is it possible to issue a new version, etc.

Attention! Please note that these rules do not apply to AppleCare+ members. For this reason, phones can be repaired or exchanged even if there is obvious mechanical damage.

Due to Apple's soft policy, they almost never have cases where dissatisfied customers would go to court. Usually the whole matter is resolved at the stage of implementation of the coupon for contacting the warranty center.

Remember that if you have iPhone malfunction before the end of the warranty period, you can rightfully contact a service center or a specialized store. After providing a set of documents and drawing up a valid contract, you will be replaced by a damaged device with a new one.

First, by tradition, here is a list of iPhone models that are subject to an official warranty in Russia (only such models are sold on UralCases.ru)

* only officially refurbished iPhones that have recently been sold in Russia.

And so, the country for which the iPhone was originally intended is not important, but only its model number is important. Accordingly, all iPhones from Europe, and in the case of iPhone 6s from America and Asia, can be returned under warranty in Russia, as they have a supported model number.

We check the right to warranty service.

All iPhones are covered by a one-year warranty from the date the device was first activated (turned on). Accordingly, if you bought a phone on July 10 and activated on July 15, Apple's warranty, unlike the store warranty, will be valid until July 15 of the next year, and not until July 10.

This date can be checked by entering the serial number or IMEI on the Apple website here at this link.

After entering the number, we will see information on our iPhone:

The date indicated is the end of the warranty period.

Where to take the iPhone: to the store or to the official service center?

Free legal advice:

By law, the store has the right to conduct an examination up to 20 days, but the store will take your iPhone to the same service center in any case, but it may not do it on the day of your request, but later, depending on the employment of the staff. Thus, you can lose 5-7 days of precious time.

And so, it is much easier and faster to take your iPhone to the official service center on your own.

Addresses in Yekaterinburg:

Alster-Service - Krylova, 27, office 104, tel.

Free legal advice:

What to take with you and how is the process of returning the iPhone under warranty?

All you need to take with you is the phone itself, the box and receipt are optional, as the service representative will check the warranty period by the serial number in the Apple database.

You will be asked to write in your own words to describe the problems that arise in iPhone operation, and draw up an act of accepting the phone for diagnostics.

Usually diagnostics takes a little time - within 7-10 days, and in case of a positive decision, the service will issue you new phone.

Yes, yes, Apple does not repair your phones, but simply issues a new device. This is a huge plus of the official Apple warranty.

Free legal advice:

In our practice, the record time was the replacement of a defective phone with a new one in 4 days. It's impressive.

How the Apple warranty works in Russia when replacing an iPhone

Since Apple does not repair, but exchanges for new iPhones certified for Russia under warranty, there are quite a few cases of replacing the device when the camera or other components break down. And as a rule, after that, most owners have a question: does the warranty now cover the replaced iPhone?

In this case, it would seem logical to go to a special section on the Apple website dedicated to the right to service and support. Here, using the iPhone serial number or other identification data, you can find out how much time is left before the end of the device warranty. But only after replacing the iPhone with a new one, you may encounter this message:

One of the readers, who officially changed the iPhone to a new one in the service center, drew our attention to this situation. He was embarrassed that before the replacement before the end of the warranty period, there were only a couple of days left. We contacted Apple and clarified the issue specifically for this device.

Free legal advice:

In a conversation, Apple representatives said that since the iPhone was certified for Russian market, the service exchanged the smartphone for a new one, while the guarantee for the new device is one year from the date the phone was issued in the service. In other words, if the smartphone was given to you on October 23, then the warranty for it will end in a year.

As for the information from the site that we talked about above, it may not be displayed correctly, so you should not blindly trust it. If in doubt about your eligibility for warranty service, contact Apple Support.

The only thing that will be required when applying for a warranty again is documents from the service center stating that the iPhone was replaced with a new one.

99 comments

Wow, how do you write to them online? (sent from the AppleInsider.ru app)

Pheon, Go to apple.com and go to "Support", there you will understand everything (sent from the AppleInsider.ru application)

Free legal advice:

Abu_hurayra, If your phone was changed under warranty - this phone is not new, but ref (usually they get the phone out of a small cardboard box, the phone is like new, that is, with films, etc.) and the kit, the box remains from the previous phone. If you were given a sealed box from an iPhone, then yes, a new one, but they don’t do that. I myself changed my iPhone 6 in the official Apple Store on 5th Avenue in NU, due to clicks when you click on the right side of the display and shift the front camera. There were 3 days left before the warranty expired, I managed) they changed it without any problems (only the device itself, that is, it was refurbished). In general, the iPhone 6 is the worst Apple device in terms of build quality, every second has a screen crunch or the front camera has moved ... (sent from the AppleInsider.ru app)

strawhat, Don't talk nonsense if you don't know! Apple is changing warranty devices to NEW and not refurbished. This follows from the warranty obligations of the company, in which it is said.

Boris, An employee of the New York apple store personally told me this. (sent from the AppleInsider.ru app)

Boris, I don’t know where it is, but today in Kyiv they gave me a restored one, although my phone died on the second day of purchase

Boris, and how do you think you can distinguish a refurbished iPad from an unrepaired one, if we imagine that under warranty they give it to you without a box?

Free legal advice:

strawhat, but how quickly did they change? they bought me a device in Washington, it broke (display) after 30 minutes. in Russia, a1660 is not serviced in services. A friend flies there for a day, I want to give her a replacement. make it, what do you think?

And who knows how to make sure that a fully working phone is accepted under warranty and a new one is issued. (there is a micro scratch on the screen, I want to change it for a new one and sell it 😉 and buy 7+))) now 6s) (sent from AppleInsider.ru app)

GSMag, If there is a friend there, then he will arrange a replacement for a new one, they changed me like that, but now I don’t have such acquaintances ... (sent from the AppleInsider.ru application)

Isvara, Maybe that's why not :))) (sent from AppleInsider.ru app)

GSMag, Why don't they want to change the new 6s I've been using it for 3 weeks, NONE protective glass does not fit, I tried more than 10 glasses, 2-3 mm peel off all over the CIRCLE, it becomes ugly, what should I do?

Free legal advice:

Write an article about how 10.1 came out now, go (sent from the AppleInsider.ru application)

iOS 10.1 is out (sent from the AppleInsider.ru app)

7+ plus change due to cpu hiss issue?

villain_bart, no, because this is not a problem 6+ also hisses

DmitryA, 6+ is much quieter, I think after 11 months to try to change, the attempt is not torture. because even under the glass of the camera there is dust, this is no longer a healthy topic with a dust-moisture-proof body on the day of purchase, a point has already appeared.

Free legal advice:

Recently also changed iPhone phone 6s to a new one due to the fact that I flooded the old one while jogging (through the silent mode switch) (got caught in a downpour). They measured it for a new one, as a result, with my surcharge, since the case was not entirely under warranty, the warranty went from scratch, as described above in the article .... (sent from the AppleInsider.ru app)

Ivanchmcsa, it's good for you, they replaced me with a surcharge for a new one but with a 3-month warranty. I called Apple and they said that everything is as it should be, that I do not have a guarantee for a year.

Ivanchmcsa, Tell me the address where they changed? Please.

natalya-76, SC Prestige, Kaluga, Gertsena st., 16B (sent from the AppleInsider.ru application)

And why is the term of telephone service only 3 months. Then only for a fee I can contact those support. Who knows why? (sent from the AppleInsider.ru app)

Free legal advice:

By the way, I also had a similar experience, they replaced it with a new one under warranty, but the warranty was not displayed on the official website, but the warranty was restored according to the papers from the service center about the warranty replacement of the device ...

So this is the way it is (sent from the AppleInsider.ru app)

Isvara, What needs to be done so that the iPhone stops working well within a year. And change to a new one. That's why Apple stopped developing cars. In a year I dashed off 100 thousand km, arrived, you say that your headlight bulb has burned out, and they roll out a new car for you. (sent from the AppleInsider.ru app)

Isvara, There was a marriage of the front camera on 6-ke. They changed it to a new one, but they convincingly said the type of guarantee is 3 months, not a year. And how is this to be understood? iport store in St. Petersburg. The site about warranty service has the same picture as in the article. On the second phone, the one that changed the same marriage of the front camera. If you count the year, then there are three or four days left. What to do? Maybe you should run and change again? But since they were convinced that there was no guarantee, I threw away the document for the second one, but the check for the first one with the box was kept. (sent from the AppleInsider.ru app)

Panterochka2282, Exactly the same situation about the iport and about the first six and about the second, except that the second phone with the camera that had moved off, I coked, and alas, the guarantee was terminated. So, don’t listen to them about 3 months, you have a full-fledged warranty for a year or a little less (I sort of got 358 days), the warranty for the second device, according to the law, is confirmed by a receipt for the purchase of the first phone, paper from the iport is not needed , in the internal database of authorized services there is a mark on the replacement under warranty. As I did, after some time after receiving the second phone, I called Amos (another authorized SC in St. Petersburg) and calling them the email asked me to name the date of the end of the warranty.

Free legal advice:

belione Thank you. I'll try to call tomorrow to start with the SC and the store, then unsubscribe 😘 (sent from the AppleInsider.ru application)

beliyone, I called the service. Today is the last day (the second year from the first) when I can hand over the warranty. Those. bought a 6-ku on October 31, 2014. Then on the next. year October 24, 2015 has already taken the second. As it turns out, a year has already passed. But two years from the first will expire today. In general, they said to come and change to a new one. I am very pleased. And all thanks to you. Huge thank you very much. A million hot 💋💋💋💋💋 (sent from the AppleInsider.ru app)

Panterochka2282, Not at all, I'm glad that everything worked out for you!

panterochka2282, Yes, a year warranty, foolish people mold a hat ... feel free to go under the guarantee to hand over

Isvara, Thank you for the info and support, I would really like to change it, because the crescent moon is a little pissed off 😉 (sent from the AppleInsider.ru app)

Free legal advice:

Isvara, Thank you very much. I called the service. center, they said to come and change to a new one. I have written more in detail above. Thank you very much and a million hot 💋💋💋💃 (sent from the AppleInsider.ru app)

Isvara, ☺️😊🤗Eh, it's a pity that I'm married 😇😄 (sent from the AppleInsider.ru app)

Isvara, Very jealous 🌚 (sent from the AppleInsider.ru app)

Someone can give a definitive answer. Do they always replace it with a new one under warranty or can they also replace a separate part? (sent from the AppleInsider.ru app)

V.I., change. Bring with the SC do not ssy. Then your device will be repaired wrapped in film, put on display and sold for 5 tr cheaper, “as the new one will be called” (sent from the AppleInsider.ru application)

Free legal advice:

xphone, I already wore it. The first time they changed it to a new one (the Home button creaked). The second time I carried the already issued new one and replaced the camera (broken pixel) without changing the iPhone. I would like to figure out whether in some cases they measure the spare part, as in my case, or they always have to change to new iPhone? (sent from the AppleInsider.ru app)

V.I., I have the same crap with Se, the year has not ended, all the buttons except Home have backlashed. I bought in the C-store, I'm waiting for a response from them. What will happen next

When I changed my Air 2, there was a problem with the home button on it, the guarantee remained for 3 days, they changed it to a new one, I asked how much was the guarantee on it? The answer was 90 days, but in my case, because of this, my device did not have a warranty period at all. If you have more than 3 months before the end of the warranty, the new device will inherit the warranty of the old one. That's all. (sent from the AppleInsider.ru app)

Kutsenko, Yes, right now)) did the liaison tell you something))? (sent from the AppleInsider.ru app)

Ramazan1975, Well, judging by the article, iport sellers also hang noodles on their ears. I personally fell for the obvious marriage of the front camera. (sent from the AppleInsider.ru app)

Free legal advice:

Three times in a row I changed 5 s and always the guarantee started anew. Changed because of the backlash of the screen by the way. I can’t find anything in 6s, tell me someone cant it, otherwise the warranty flies away))) (sent from the AppleInsider.ru application)

Ramazan1975, You will not. They gave you such an apparatus that will never break. For already zadolbal change, some losses with you. Sincerely, Apple. :))?) (sent from the AppleInsider.ru app)

And if the phone is not rst, bought in an online store, is the warranty valid for it?

And the new one is returned in a box sealed with a seal? (sent from the AppleInsider.ru app)

villain_bart, The new one is just a pure device in the factory film, the box and your old accessories remain.

Free legal advice:

I changed in August in an authorized SC iPhone 6S + with a broken screen, paid 25,000 rubles. I came home and punched the serial number on the apple website, the guarantee is until December 14th. The broken one had a guarantee until December 27th. In the SC they told me that apple manages the guarantees. I called apple and they said that the replaced devices have a 90-day warranty, period.

Now the question is: fuck me .. or what? and what should I do now? I kind of also counted on a one-year warranty for 25k and am still very upset because of this.

I bought a European 6s in April, a strip appeared across the entire screen a month ago, took it to the ASC in the Central Department Store, they said the warranty case and gave out a new phone. they also clarified that if there was a PCT, then the guarantee would be reset to zero and go on a new one, and since the EU is a continuation of the current one - that is, until April. (sent from the AppleInsider.ru app)

It is better to change it under warranty through a store, for example, in MVideo, even if Apple repairs the device, you can always refuse - return the money and buy new iphone. (sent from the AppleInsider.ru app)

villain_bart, apple does not repair phones in Russia (sent from the AppleInsider.ru app)

Free legal advice:

yuraus, you have irrelevant information. In my device, the battery was replaced with a new one (the problem is the spontaneous shutdown of the device) at the ASC (TsUM, Moscow) under warranty. At the same time, my device does not fall under the Apple battery replacement program (because my device is from a different, “normal” batch of devices). Model MKQN2RU/A

After replacing the phone, go to Settings to see Phone model it will start with a letter

M - (Normal retail) Normal retail model

P - (Personalized) Gift Model / Signature Engraving

F - (Refurbished) Refurbished / Refurbished Models

Free legal advice:

N - device for replacement under warranty

If you were given something not for Bulls N

Then sue, but this is absurd, I changed 5 tubes and everything is fine!

Not to be confused with the serial number, since all serial numbers begin with the letter F (sent from the AppleInsider.ru application)

Mihael, Well, that's good, because it's for a replaceable warranty (sent from the AppleInsider.ru application)

Free legal advice:

Denis_moscow, But a guarantee of only 90 days is given for this device, is this normal?

Mihael, Here I am not strong, because I changed the iPhone 6 times 3, the warranty was constantly updated there, from the day the phone was turned on, 6 s changed a month ago, they also said that the warranty is 3 months, but with all this, according to the law, a new phone, a new warranty , and we have it for 2 years, although they write that it is a year. (sent from the AppleInsider.ru app)

And how can a guarantee be extended for a PCT device purchased, say, in Svyaznoy, if the receipt is lost? As I understand it, there is nowhere in Russia without a check? ((So you can forget about the guarantee? Or maybe our nearby stores will be able to break through the phone by IMEI?

skywind, No check needed. (sent from the AppleInsider.ru app)

V.I., needed! if you want a two year warranty. as expected

Free legal advice:

skywind, The check is no longer required. (sent from the AppleInsider.ru app)

And what about those who have something happen to the 7th American? Will it be replaced with a new one or not? If yes! Will they issue an American or a Russian version? (sent from the AppleInsider.ru app)

niko9628, I have 7 (1660) with a defective screen, now I have a cookie (((in Europe I'll try to change

the warranty probably does not apply to American ones, there was an article somewhere, which models are covered by the warranty

2 times I changed my wife 6 under warranty, each time the warranty was extended for 1 year, from the moment a new phone was received.

The second time until the end of the validity period remained 3 months. They didn’t even ask for a check at the service center, they said they have all the information about repairs / replacements in the database (sent from the AppleInsider.ru application)

Good afternoon! I glue the protective glass on the iphone 6s, but it doesn’t stick around the edge of the entire circle, what to do and whether it is possible to change the device

Does it work on 5.A1428 LTE? (sent from the AppleInsider.ru app)

6s quickly runs out of power and turns off! warranty ends tomorrow! can I exchange it? (sent from the AppleInsider.ru app)

marina, The other day I received my iphone 6s at the TSUM service center, Moscow. The service center replaced the battery with a new one, while my device does not fall under the battery replacement program from Apple. I called Apple, they said replacing the device with a new one or repairing it is at the discretion of the ASC. Model MKQN2RU/A

Guys, tell me - a couple of questions

The speaker wheezed after three months of use - the one that is colloquial ...

At first I didn’t pay attention - but now it’s getting worse and worse - it’s impossible to talk ...

Mechanical influences there was no contact with the device and did not come into contact with water either ...

Can I, by contacting a liaison officer, with a check and a box, in a liaison officer, count on replacing the iPhone under warranty ...

And another question - I bought the phone in another city - but we have a liaison branch - can they accept my phone?

Thanks in advance to everyone who replies...

And yes - the conclusion suggests itself - iPhones are no longer the same (((alas (((

Guys, tell me, is it normal if I handed over a 5s model a1457 under warranty, and they gave me a new model a1530, and with the wording in the act “repaired. Change of imei due to the replacement of parts. Did the store (ulmart.ru) have the right to give me a phone that is intended for Asia? The situation is extremely strange, I did not find anything about such cases on the Internet.

I will be very grateful for the answer.

I have an iPhone 7, the top speaker stopped working well, it wheezes and the interlocutor is heard badly, as if he is in the distance. The phone is under official warranty. Will I change it to a new one in the SC? Or will it be repaired?

Good evening. Tell me please, passed old iphone under warranty, they carried out diagnostics and said that they would replace it with a new one. How long will it take? Without a phone, like without hands.

Hello, I have backlash all the buttons except Home, I handed over to the place where I bought it (C-store) I'm waiting for an answer from them. What are the chances that the defect will still be confirmed? But seriously, the buttons play very strongly, the volume generally fails strongly, I feel how it happens like pressing, but it's not like that. There is a button on / off the sound, to the sides. At the end, Power began to walk (visually visible) when pressed or when simply held over the surface of the button. Very annoying this defect(iphone se)

I have a gray bar on top of the screen for 6+. In this case, under warranty, will they replace it with a new one or repair this one?

Cracked display, replace with original display?

I had one case - one iphone client handed over the warranty, he received a new device (carcass) without a complete set, which means with a different IMEI. Having issued him an act on the replacement of equipment, he turned to the trading company (the store where he bought it) and asked to make a replacement for a new one in a box, and handed over the replaced one to the store. No one knows this article by which you can justify the traders that it is so necessary.

Hello! I have an iPhone 7 for a month, I have never dropped it in water either! I found a broken pixel almost in the middle of the screen, took it to the store where I bought it (DNS) and took it for examination. Now I’m sitting and worrying if they’ll repair the roofing felts or they’ll return it with this dead pixel, I just heard that there should be three or more with one broken pixel! I don’t know what to do now (((please tell me who can also have it, calm my nerves)))

And why did they give me a new phone 5s for Israel under warranty. Model ne432hb/a

The same trouble, yesterday I received a phone under warranty, and its assembly for Israel. Who knows what to do in this case

Tell me if I want to buy an iphone 6s (1688) but it is not a PCT, but I can replace it with an international guarantee?

Good afternoon! Can you tell me, I bought a phone on 07/17/17, inserted a “no network” SIM card in the store where I bought it, sent it to the service under warranty. The service said they would remove the problem, or exchange it ... Do you always need to pay extra for an exchange? And if the financial situation does not allow. They said they will exchange it for free, users write ... they paid extra. Now I'm suffering

I have iphone 7 jet black. Phone bought 2 months ago. A week later, flickering stripes suddenly appeared on the screen and the sensor began to not work. I called the official service center, dictated imai, they said that the phone is under warranty. Now I want to understand, will I change it to a new one? If so, what address should I take it to? Thank you!

Do I have to pay extra to replace with a new one?

No, you won't have to pay anything! Only if the phone is given a new one, then it will most likely be restored and the box and headset will remain from the old phone.

I handed over 5S under warranty, as the home button crunched, but sometimes it wasn’t pressed at all. They sent a new phone, well, as I now understood, it was restored. On the same day, I discovered that when talking on the phone, the interlocutor is very hard to hear. Now this one will also have to be handed over and wait for the same 45 days? Or can I demand that they pay in cash? Your phone's warranty should have ended in October.

I took 6s in Mvideo, I noticed a white pixel on the screen after 3 days, I thought let it not interfere)) On September 9, the warranty and insurance ends) what to do?)

And I took it for 62 pieces)) I want to return the money

ramin1712, 1. Warranty for equipment in the Russian Federation PCT 2 years under the ZOZPP.

2. During this period, carry it with an application for the identification of a factory defect. set a deadline of 10 days.

3. Wait and insist on a refund. Refunds are always possible if there is a factory defect.

ramin1712, Bring it to the store right away! DO NOT do it like I'm in the service

Bel179, Understand the articles correctly, do not mislead people. There is no such thing in the law.

IPhone 8+ button (HOME) does not work correctly, there is no vibro, can they change the phone under warranty? there is a crack in the camera. the camera is working fine.

I ask for advice, suddenly someone faced a similar problem.

I handed over the iPad to a service center under a warranty for diagnostics (the home button crunched). This manufacturer's warranty period ends tomorrow. Today the iPad has been replaced with a "new device". The service under the warranty of the new device did not say anything. I came home, I check the activation of the device on the site, but there is no guarantee for this “new” from Apple, the iPad was activated 1 year and 3 months ago. Please tell me is this normal? If I had known, I would have made a refund and it was better to take a NEW one from the store!

Hello. I bought an iPhone 5s in May 2017, in December of this year, I found that the screen began to peel off when pressed, it crunches and there is a slight backlash, and it also began to badly keep the phone's battery running out quickly. May 2018

It is logical that there will be a guarantee for the new device, because during the exchange, another check is issued. In many checks and have written

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iPhone Service Answer Center

Learn more about options iPhone service, about guarantees and prices.

We will help you find the nearest service center.

How much is it?

The cost depends on the problem and the status of the service eligibility.

How long will it take?

Explore the service options and choose the best schedule for your needs.

How do I take my iPhone in for repair?

Apple offers many ways to get support and service for iPhone. Choose the best option for you. You can find answers to questions in our support articles.

Contact us

Contact us for advice from an Apple support specialist. We will help you solve the problem or arrange a repair. Before contacting us, please have the serial iPhone number, your Apple ID and password.

Identifying iPhone Models

Bring your device

For in-person assistance, bring your product to an Apple Authorized Service Provider or your carrier. Before doing this, make sure you know your Apple ID and password.

How much is it?

If the problem is covered by warranty or consumer protection law, no fee will be charged. If the problem is not covered under warranty, the cost of service depends on the type of repair.

How long will it take?

Depending on the service location, you may be able to check the repair status online.

Checking the Apple Limited Warranty

The Apple Limited Warranty covers iPhone and Apple accessories against manufacturing defects for one year from the date of purchase. Our warranty is in addition to the rights provided by consumer protection law.

Our warranty does not cover accidental damage or damage resulting from unauthorized modifications. See warranty for full details. You can check your warranty status online and update your proof of purchase if there is an error in our records.

Apple Limited Warranty Terms

Non-warranty service

Repairs are considered non-warranty in the following cases.

The iPhone was purchased over a year ago.
Your iPhone has encountered a problem that is not covered under warranty or consumer law, such as accidental damage or damage from unauthorized modifications.

We may be able to perform out-of-warranty repairs or replacements for a fee. iPhone replacement is new or equivalent to new in performance and reliability. The Apple Limited Warranty is in addition to the rights provided by consumer law.

Battery maintenance

If your battery has a manufacturing defect and is covered by the Apple Limited Warranty or consumer law, we will service it for free. Our warranty does not cover wear and tear resulting from regular use.

We may need to test the iPhone to find the cause of the battery issue. If the warranty is not valid, you can replace the battery for a fee.

Screen repair

If a iPhone screen accidentally crack, you can have it repaired at one of our Authorized Service Centers. The cost of such repairs depends on the iPhone model and whether there is any additional damage. Damage caused by accident or mishandling is not covered by Apple's warranty, so you'll have to pay for out-of-warranty service. If the crack on the screen is due to a manufacturing defect, it is covered by the Apple warranty and consumer law.

An Apple Authorized Service Provider will perform diagnostic testing to see if your iPhone needs additional repairs. You will also be given an estimate of the cost of the repair. Service centers set their own prices. The repair cost will depend on the iPhone model and if there is any additional damage.

Apple Accessories

Apple-branded accessories, including power adapters, are covered under the Apple Warranty and Consumer Law. Contact your carrier for information on their service.

Apple Limited Warranty Terms for Accessories

Preparing for iPhone Service

Create a backup a copy of the iPhone using iCloud or iTunes. A backup will be required to restore your data in case you need to reset your operating system or replace your iPhone.
Make sure you remember your Apple ID and password.
If your iPhone has a SIM card, remove it and save it.
Keep your cables and other accessories when you send your device in for service.
Check out detailed instructions to prepare your iPhone for service.

iPhone backup

After service

Perhaps when you pick up your iPhone after repair, you will find that it has a new operating system. If your iPhone uses a SIM card, insert it. Turn on your iPhone and follow the instructions you see on the screen. Once the setup is complete, restore your backup data.

We provide a 90-day service warranty, including replacement parts, or the remainder of Apple's warranty period, whichever is longer. We provide this warranty after each service by Apple or an Apple Authorized Service Provider. This warranty is in addition to the rights provided by consumer protection law.

There are situations when a phone of such a well-known brand as an iPhone breaks down and such a problem arises as to change the iPhone under warranty for a new one. Often there are questions of this kind: is it possible to exchange it within the country or is it impossible? How to get a refund for an iPhone under warranty?

The popularity of the iPhone is gaining momentum more and more, it has become an indispensable means of communication. Users appreciated its functionality, there are positive reviews. People are willing to pay a lot of money. The shops household appliances and electronics (for example, Eldorado, Euroset, MTS) offer a large selection different models iPhone. The realization that this is not a cheap purchase makes people try to be more careful with a new phone. But anything can happen, I didn’t like the color, the brand. Or if it turns out that expensive purchase spoils, breaks, there is an ambiguity - to return, to repair it or not. Then how much money will it come out?

How to change an iPhone under warranty for a new one? It is not always possible to keep track of your gadget so that nothing happens to it. For example, a child can take the phone to play - he decided to check how it swims in an aquarium with fish. The guy was walking down the street somewhere, talking on an iPhone, did not notice the steps and stumbled - the phone fell and crashed. Or six months after the purchase, the new iPhone began to be a little dull - Charger does not "see", spontaneous switching off and on. Very embarrassing moments. A swarm of questions appears in my head - what to do, where to go? Should I buy a new phone or send it in for repair? Is it possible to exchange? etc.

Buying a new iPhone to replace the old one is no longer affordable for many. If you give it in for repair, then there is also a snag here - you can’t buy original spare parts. And if you try to order from Chinese sites, it will only get worse. So, you should try to pass it. And how and where, to hand over the iPhone under warranty? The correct solution would be iphone replacement under warranty for a new one in the service center.

It is mistakenly believed that it is long and dreary. Literally - he came, gave away a broken, faulty iPhone (if it is under warranty), they handed him a new and whole one, of the same model, and even for free. You don’t have to give anything else with it - no headphones, no charger, no box. Yes, everything is so simple, fast and economical. In Russia, this is all an innovation, in Europe or the USA it is already a common thing.

The main thing is not to run into scammers - phones can be imported by unofficial suppliers. The risk is that the warranty that applies to all these iPhones imported into Russia legally does not apply. This means that this simple algorithm does not exist, on the contrary, there will be more problems.

Also, keep in mind that there are certain limitations. They are connected with the fact that not every broken phone can be returned.

If the cause of the breakdown was the cases listed below, then the iPhone is not subject to free replacement:

iPhone manufacturer is an American company;
the iPhone was misused;
water has entered the device;
the phone was stolen, any other accident;
the serial number of the phone is not read;
repaired not in the service center.

If there was a defect from the above, then, unfortunately, a working device can be replaced only if money is paid.

Also, if the battery was faulty, the battery does not hold well; chips, dents in the case or any protective coatings are out of order - the iPhone is also not subject to warranty replacement.

Phone exchange period

When a breakdown is detected, they rack their brains - the iPhone broke under warranty, where to go? No need to go to the store to return it, where they took it - it will take a lot of time, and also in vain. You must immediately contact the service center - it is better to take the phone there. They will exchange it as soon as possible.

It's important to know:

After buying an iPhone, the warranty is 1 year, during which you can exchange for a working device for free.
After the iPhone has been returned free of charge under warranty, the replaced iPhone receives a warranty period for another 1 year.

In fact, the buyer has a 2-year warranty in stock. The exchange of the phone takes place as soon as possible. By law, this is 14 days, and at the service center this time is reduced, almost by half - very quickly and efficiently.

Trouble happened - your favorite iPhone broke under warranty, what to do?

Replacement of a non-working iPhone under warranty with a new one can be carried out:

during the warranty period free of charge;
during the guarantee for a fee;

A free replacement is carried out on the condition that the phone has only a manufacturing defect (pixels have moved away, the front camera has shifted or a chip on the glass). If it was the fault of the owner of the phone, then you will have to replace it and pay a little extra for this replacement from your own wallet. The amount is not very large, so this service can be used.

For example, Katerina has an iPhone 7 plus. He was a little beaten - the screen is in the "web". Here it is possible to fix it. The iphone 7 plus glass is replaced under warranty with a new one, paying for the repair.

In general, they can refuse to replace only if the phone is completely broken (the case is bent, the display is all disfigured). They will also refuse to replace it if the iPhone's "insides" are outsiders, not "iPhone".

All actions that are associated with exchanging a phone for another are slightly different, depending on:

iPhone of good quality, no manufacturing defects.
The iPhone is of poor quality, with defects (arising through no fault of the buyer).

In both cases, there will be no recalculation - changing the color of a phone of exactly the same brand does not change its value. It may happen that the seller does not have exactly the same brand, but there are other iPhones, the cost of which is different. Here you will have to recalculate the cost, or the buyer has the right to refuse to buy another phone. The seller will return the money paid.

But sometimes there are cases when a person bought an iPhone for 30 thousand rubles, and later, when he came to change it, the price changed either upward or downward. That is, the price changes to the same smartphone.

In the case of a markdown, the buyer exchanges his old iPhone for a new one, and the seller must return the money that makes up this difference in price. If the phone cost 30 thousand rubles, it was bought for this amount, and it became 25 thousand, the seller gives new smartphone and 5,000 on top.

If the price has risen, then the actions are exactly the same, but already on the part of the buyer. The phone cost at the time of purchase 23 thousand rubles, when the buyer came to exchange it, it began to cost 25 thousand rubles. The buyer pays the missing 2 thousand rubles.

When returning an iPhone, the buyer must, in addition to the phone itself, grab the following documents:

your passport;
purchase receipts (if any).

If checks or other documents confirming the purchase of a smartphone were not saved, then according to the Government Decree “On the Rules for the Sale of Certain Types of Goods”, the buyer can refer to witnesses. If there are none, then you can ask to show video from CCTV cameras - this will also be evidence.

In addition to the passport and checks, you need to provide a warranty card if the smartphone under warranty was of inadequate quality.

If the phone was purchased from an online store

More and more people are using the internet. And the purchase of different things, from the smallest and most insignificant, to large and complex in their own way. technical specifications, becomes commonplace.

The phone was bought on the Internet online, but due to the fact that something did not suit the buyer in it, there is a need to return it. Provided that it works properly, there are no defects, then you can refer to the Decree of the Government of the Russian Federation “On Approval of the Rules for the Sale of Goods by Remote Method”.

According to this law:

The buyer has the right to refuse any product (except for individual orders), i.e. return the phone at any time before handing it over to the buyer.
If the phone has already been transferred, then this can be done within 7 days.
You can return the iPhone if its presentation has been preserved, the box has not been thrown away, all the documents are in place, and the receipt for payment for the goods has been preserved.

Given these provisions, do everything right, then the return of the iPhone will be a hassle-free process.

How to exchange your iPhone under warranty for a new one? Sometimes you have to deal with such sellers to whom you can’t prove anything - they stubbornly do not want to do anything. It becomes very problematic to come to the store and exchange the phone for another one. Be that as it may, the seller does not care, they will have to accept the phone. Or exchange for another color if it is fully functional, or for subsequent verification if it is defective.

A check must be done in order to find out whether the human factor is to blame here or whether this malfunction arose during the assembly of the phone at the factory. This check is called expertise.

In doing so, it must be taken into account that:

the seller is required by law to accept the phone;
the buyer has the right to be present at the examination;
in case of disagreement with the results, the buyer has the right to write a claim.

The results of the check can either be positive, i.e. here there is a manufacturing defect and the seller must exchange the phone. If the answer is no, then the buyer will have to pay for the repair of his smartphone out of his own money.

But for some reason, the seller may not agree with the results of the check. He does not believe people that the phone has manufacturing defects. In this case, he can send the phone for additional examination.

If the seller's doubts are confirmed, then the buyer will have to pay money for an additional examination. Plus, you also have to pay for storing the phone with this seller.

The seller even after checking refuses to exchange the iPhone? You can write a complaint to the store manager. Write, sign, make a copy. The original remains in the hands of the seller, and on the copy, ask him to put his signature.

If the seller does not agree to sign, then you can cheat - send this application through the Mail ( by registered mail). In any case, store employees will have to sign for the delivery, thereby confirming the validity of the claim.

One of the means to restore justice is to go to court. Because the sellers in the store may begin to refer to the fact that no breakdowns were detected during the diagnostics and the buyer is blatantly lying.

So, it's time to go to court to complain about the actions of the store. It is best to hire a good lawyer for this. Then, for sure, the store will be obliged to issue another iPhone, instead of the old one.

If the seller does not agree to return money for a phone whose warranty has expired or has not been installed

In a situation where a defect has appeared in the phone, moreover, of a manufacturing nature, and the warranty for it has ended, it seems that nothing can be done.

But what you really need to do is:

An examination is carried out at the expense of the buyer, because the warranty has already ended, the buyer will have to prove that the malfunction in the phone is not his fault.
If the seller, in case of confirmation of a manufacturing defect, refuses to replace it, write a claim, then, if it doesn’t help, file a lawsuit with the court.

The procedure is exactly the same as when replacing a phone under warranty. If the warranty for the smartphone has not been established, then it is established by law - it is 2 years.

Apple Certified Repair and Service is available from Apple Authorized Service Providers. Their technicians are trained by Apple. They provide high quality service using original Apple parts. Apple provides support for these repairs.

How long will it take?

Many Apple Authorized Service Providers perform same-day repairs, such as screen repairs. If a technician needs to send your iPhone to an Apple repair center, you will be notified when it can be picked up.

How much is it?

After inspecting your iPhone Technical Specialist will report the total cost of repair or replacement. In some cases, repairs may be covered by the Apple warranty or consumer law.

Screen repair

A cracked iPhone screen can be replaced at one of Apple Authorized Service Providers.

All of these centers use original Apple parts, and ultra-precision equipment ensures that your screen will be as good as new after repair. In some centers, service is provided on the same day of treatment.

Battery replacement

Apple's limited warranty covers a battery that fails as a result of a manufacturing defect, but not batteries that wear out through normal use. The cost of replacing a battery depends on the iPhone model and whether the problem is covered by warranty or consumer law.

Unfortunately, there is no guarantee that devices made at the official factory will not be defective. The human factor is also Apple smartphones. No, no, yes, and scandals pop up either in terms of their hardware, or in terms of software. At first, right after the release of the iPhone 6, part of the problems were caused by the crazy speed of assembling new devices. The unprecedented demand turned out to be not so easy to satisfy in full, the "six" wanted everything! And the faster the better.

Peculiarities

The vaunted international warranties that Apple provides on all of its products don't apply to iPhones. More precisely, they, of course, are provided, but with a very significant caveat. Getting free service, within a year after the purchase, is possible only at the place of purchase of the gadget.

So the warranty replacement will be carried out exclusively in the country in which the iPhone was purchased.

Read the paragraph below, taken from the Apple Limited Warranty statement, presented on the official website: http://www.apple.com. You ask: “And what devices are supported by service centers in Russia then?” Certainly subject to warranty service in the territory of the Russian Federation: iPhone 6 - with the addition A 1586 or A 1589, and iPhone 6 Plus - with A1524, A1593. These codes indicate which LTE networks support these smartphones. Similar models are adapted to the markets and networks of European countries and Russia. For clarity, see the table below. If you have already bought A 1549 or A 1522, designed for the American region, then the replacement will require a lot of time and effort. Additional costs for calls to authorized service centers, correspondence and transportation will be borne entirely by you. And all this time you will be without an honestly bought phone, since they will not give you another one during the trial - the manufacturer recommends inserting your SIM card into some old device.

Therefore, we strongly recommend thoroughly for any malfunctions, while still in the country of purchase. There, having all receipts and documents on hand, it is much easier to replace a worthless device than to send requests, wait for answers, send a smartphone back and forth, remaining, in fact, without an expensive means of communication.

Warranty periods

In order to find out how much is left before the end of the official warranty, use the branded Apple service selfsolve.apple.com So you will know the end date of the free technical support(it lasts 90 days from the date of purchase) and the warranty period (1 year), the end terms of the purchase of the Extended Service Program-AppleCare package.

From the same menu you can order additional package Apple Care Protection Plan - to extend coverage up to three years from date of purchase. It can only be activated within the first year after purchase.
It covers all aspects of repairs (both parts and labor) performed by Apple Authorized Technicians, with global support worldwide.

Schematically, it looks like this: Apple Care also includes a proprietary tool for self diagnosis- TechToolDeluxe, which helps to detect possible problems.

This service will cost about 10% of the cost of the iPhone itself, it's up to you to decide if it's worth it.

You can get any technical service support from the manufacturer's representatives in Russia by calling the numbers in the Russian Federation indicated at the link: https://support.apple.com/ru-ru/HT201232 or by writing to getsupport.apple.com with a question of interest .

After replacing the unit, the device continues to have a free warranty, if it has not yet expired (repair time is not taken into account). If it is about to end, you will be given an additional three months to identify possible problems. On the issued new smartphone - you get a standard 1 year.

Training

By making sure that there is an unexpired warranty, you have full right free troubleshooting and troubleshooting. Many people often have a question: “What to do before going to a service center?” First of all, find the original box from the device, all receipts and documents confirming the purchase of the iPhone. Remove all cases, stickers, and other accessories from the device, as they will not be returned. Take out the nano sim card.

If possible (the gadget is still functional), be sure to make fresh backups data. Since in the process of diagnosing and correcting errors, the device is often reset to factory settings, or even can be replaced with a new one. It would be best to delete your personal contacts and other content after synchronization in order to prevent third-party access to them.

Be sure to turn off Find My iPhone and any other passwords, otherwise the wizard will not be able to do anything with the device. In certified points, you simply will not accept the device if it is blocked by the owner, and there is a high risk that it was lost or stolen.

In some cases, employees have the right to request your password and Touch ID to disable security or flash a non-working phone.

Warranty cases

Before going to the SC, make sure that your problem with the iPhone is subject to free repair(replacement) under warranty. Keep in mind that it does not apply to cases of falls, mechanical damage resulting from careless operation, normal wear and tear of consumables (batteries, oleophobic display coating, cables, etc.) that occur after prolonged use. Another question is, if there are problems with any part of the iPhone or appear initially, we recommend that you contact the SC without delay and demand a repair or replacement of the device for free.

The warranty also does not apply if the smartphone has been in contact with liquid. By the way, you can independently check whether the internal boards got wet (it is worth clarifying this point when buying an iPhone from your hands). To do this, look into the nano-sim card slot (you must first remove it), a chemical indicator should “work” inside. In its normal, normal state, it is silvery, upon contact with liquid, it turns bright red.

This means that the risk of damage to the hardware is very high and you will have to pay for its repair out of your own pocket.

You void your warranty by making any external changes- “modding”, which resulted in the opening or violation of the integrity of the hull. The same applies to any software "improvements" - the same jailbreak, for example (although in the latter case, you can reset the device to factory settings and safely go to the SC). "Flying" IMEI, missing model number or serial number also a reason not to take the iPhone for service.

In more detail, you can find out about warranty cases, again, from here: http://www.apple.com/legal/warranty/products/russia-universal-warranty.html

How it works?

If, for example, you broke the display of your smartphone (and this case is not guaranteed), then only the broken glass of the screen is not replaced in official services. This is due to the fact that the glass is firmly glued with a special optical adhesive, and it is not so easy to detach it without damaging the matrix. And in Apple practice, it is not customary to change only the display module, because. vaunted color reproduction is additionally calibrated and adjusted to internal standards even when it is created at the factory. Therefore, the display as a spare part is often not supplied separately.

In a reputable certified office, you will probably be asked to exchange a broken iPhone for a similar one - a new one, with your surcharge. In the "gray" - they will put some kind of Chinese analogue, but then there is nothing to hope for high quality images on the screen, and on the impeccable response of the sensor, too. In the best case, this will be a removed display from an iPhone that is not working for another reason.

With an official replacement, the amount of additional payment for a new gadget is about 50% of the cost, while the broken device remains with the service department. Then it is used as a "donor" for other breakdowns, or sent to the factory for restoration. Such devices are marked with a special mark - 5K, which is written at the beginning of the serial number. We recommend that you pay attention to this detail when buying (or replacing).
If you have bent your iPhone, released in the pilot series (since the alloy of the subsequent ones has been strengthened), and claim for a free replacement, then be prepared for the fact that the gadget will have to be submitted for examination, during which the device passes a special test - Visual Mechanical Inspection , according to its results, either a new iPhone is issued under warranty for free, or an exchange on a commercial basis, described above.