The computer does not see the unidentified network. Error “Unidentified network without Internet access”... How to fix it? Options for solving problems as their complexity increases
Every owner of a personal computer or laptop has encountered problems accessing the Internet. It has happened that all the settings have been made, there is access to the network, Wi-Fi is configured, but there is no access to the Internet. In network connections, the status bar says the following: IPv4 without Internet access. How to fix the error and gain access to the network, read this article.
Diagnosis of the error
The first thing to do in this situation is to diagnose the networks:
- Press Win+R and run the command ncpa.cpl
- Right click on the problematic network connection and select “Status”.
- Open Diagnostics.
- Depending on the identified problem, to solve it, use the material from the links provided:
- .
- .
- .
- .
- The DHCP server is not enabled on the network adapter.
- .
It often happens that the cause of a problem with Internet access is an incorrectly configured DHCP server. This can be either on your part or on the part of the Internet provider. If this is your problem, read on.
First, let's make sure that there is no ordinary network failure that can be solved by reconnecting the connection. Right-click on the problematic network and select “Disconnect”. Then double-click to turn it back on. 
If you have a router, reboot it too.
You can also scan the IP protocol settings for Windows. For this:
Check the Default Gateway and DHCP Server. If DHCP will not give the gateway address (Default gateway 0.0.0.0) or it is disabled, set the IPv4 settings manually:
Important! If there are several computers on the network, do not assign the problematic IP address of another device. If you do this, the network will not work.
Router settings
If you are using a router, turn on DHCP settings server:
If the suggested options do not resolve the problem, please contact technical support your provider. For their part, they will analyze possible mistakes and will indicate the reason for the lack of Internet.
Often for many users personal computers You may have a problem with correctly determining the network connection. In this case, the device will notify the owner of any problems that have arisen. There may be 2 notifications: a red cross on the Windows network icon (if there is no link with the device) and an exclamation mark (unknown Windows network without Internet access). This article discusses why problems arise with the second option of alerts and how to resolve them. 
Problems on the provider side
If you did not change the system settings or Wi-Fi router, did not replace the motherboard and network card, or reinstalled Windows, it is unlikely that any problems could arise on your side.
It may well be that everything is fine with your computer and router, the network is there and working correctly, but the provider this moment does not provide you with Internet.
Firstly, perhaps you simply did not pay for the service - in this case, the “unidentified network without Internet access” notification also appears. Try contacting the provider's technical support and asking whether the service has been suspended, and whether scheduled or unscheduled maintenance is currently being carried out.
Perhaps there is a simple way to solve the problem and the operator will tell you about it. IN otherwise he will be able to submit a request to check the integrity of your line.
Obtaining an IP Address
Another reason for the “unidentified network without Internet access” error is conflicts in obtaining an IP address. It is often present on new Windows operating systems or appears after reconfiguring a home router.
Let's look at the main possible reasons why this could be:
- The Wi-Fi Router distributes dynamic IP addresses, but a static one is installed on the computer.
- The router does not have a DHCP server, so it cannot assign a dynamic address to the computer, and this type of receiving is specified in the system.
- The server or router has security systems and they block your IP as unverified. This is a common occurrence when connecting via Wi-Fi in large companies and offices. In this case, you must contact your system administrator.
- The IP selected in Windows matches another one already active on the network, or is outside the area supported by the router.
Windows network settings
To resolve network conflicts, you will need to go to Windows settings. To do this, follow the instructions provided:
Depending on the settings of your Wi-Fi router, you will either need to check the boxes next to “Obtain IP automatically” and “Obtain DNS automatically”, or enter the correct static addresses. 
The following settings will work for most routers:
- IP – “192.168.0.*” or “192.168.1.*”, where “*” is any number from 2 to 254.
- Mask – “255.255.255.0”.
- The default gateway is the address of your Wi-Fi router. It can be found on a label glued to the device body. This is usually "192.168.1.1" or "192.168.0.1".
- DNS – you also need to enter your router in this field.
- Alternative DNS – you can leave it blank or enter a popular DNS server from Google– “8.8.8.8”.
After this, return to the local network properties and click on the “Disconnect” button. After that, in the “Adapter Settings”, double-click on the Internet icon to turn it back on. You can also disconnect and connect the patch cord that goes to your computer.
Problems with the DHCP server
If your router distributes addresses via Wi-Fi or wired connection automatically, there may be some problem with the DHC server. In this case, resetting and updating the server configuration will help. To do this, open in administrator mode Windows console and enter 2 commands in turn: “ipconfig /release” and “ipconfig /renew”. 
It's a scary moment when your computer connects to Wi-Fi, but the Internet doesn't work. Unfortunately, there is no single solution to this problem, since the error may be related to the operating system settings or the router.
We have compiled step by step guide which will help you fix the problem.
Where to look?
If you are facing the "no internet access" problem, then you need to look at:
- Router
- The device that is experiencing the problem
If the Internet does not work on all devices connected to the Wi-Fi network, then most likely there is a problem with your router/modem. You can also look at the Ethernet cable to make sure it is not broken or twisted.
If the Internet does not work only on the computer, while other devices connect fine to the wireless Wi-Fi networks, then the problem is with the adapter Wi-Fi computer or again with a router that cannot connect to the computer.
To fix the “no internet access” problem, you can follow these nine steps. So, let's begin.
1. Restart your computer and router
Yes, I know it sounds stupid, but most problems are solved with a simple reboot.
A good reboot is the solution to many problems with software and network connection. Turn off your router and wait 30 seconds before turning it back on. Additionally, you should restart your computer to ensure that it is also working properly. Once all devices have rebooted, try connecting again.
2. Check the signal indicators on the router
It's possible that the problem is with your Internet connection and not with your computer. To confirm, you need to check the indicator on the router and make sure it is lit.
Ideally, the indicators on the router should be lit green, and the Wi-FI indicator should blink. If you are unsure, contact your ISP customer support.
3. Use the built-in troubleshooting tool
If the ISP claims that the Internet is working properly, then there is most likely a problem with the WiFi adapter on your device. This can be easily fixed using the built-in troubleshooter that is available by default on Windows.
The built-in network troubleshooting tool on Windows allows you to solve or at least report most network problems. Right-click the network icon on the taskbar and select " Troubleshooting" Windows will begin searching for the problem and how to fix it. If the system cannot fix them, it will let you know what the problem is. After that, you can find a solution on the Internet, or ask in the comments below, we will try to help you.
4. Clear DNS
Sometimes an error in the DNS cache can cause problems accessing websites and you may think that the Internet is down. In this case, you need to clear the DNS.
Click on menu " Start" and enter " cmd" Next, open a command prompt as an administrator.
A window will open command line where you should enter " ipconfig/flushdns» and press the enter key ( Enter). This command will clear the DNS cache.
5. Change the wireless mode on your router
If your computer has access to the Internet, when you connect the Ethernet cable directly, while through Wi-Fi internet does not work, then the problem may be with the wireless mode.
Routers support multiple wireless modes. For example, you may have encountered symbols such as 802.11b or 802.11 b/g or 802.11 b/g/n etc. So, b, g, n and ac are different standards wireless communication. B is the oldest WiFi standard that covers a smaller area and provides lower data transfer speeds, while AC is the latest WiFi standard with wider coverage and 1Gbps network speed.
Generally, most people use wireless mode 802.11 b/g/n/. But sometimes old devices (especially old smartphones) do not work with this mode, so they connect to Wi-Fi, but there is no Internet.
One way to fix this problem is to log into the router's control panel through a computer, then find the section Wireless mode. Usually it is in settings wireless network (Wireless), where you set the name and password for the Wi-FI network. Next to Wireless Mode you will see a drop down menu, click on it, select 802.11b and save the changes. Now restart Wi-Fi on the devices that were unable to connect to the Internet and check if the problem has been resolved. If the Internet still doesn't work, try 802.11g wireless mode. If you are still unlucky, then look further for a solution to your problem.
6. Automatically obtain IP and DNS
If your smartphone or computer connects to another Wi-Fi network but does not work with yours wireless network, there is a possibility of a DNS or IP address conflict. You can check this by ping your router via cmd prompt. If you get a time out response, then there is most likely an IP address conflict.
Ideally, you should configure your network settings to automatically obtain the IP address and DNS provided by your ISP. This ensures the least amount of conflicts. However, sometimes assigning a static IP address or changing the DNS server can help resolve Internet access problems. Conversely, if you are using a static IP address, then it would be wise to obtain an IP address automatically. In short, try changing the settings and see if you can fix the problem with Internet access.
To obtain an IP address automatically in Windows, press the keys Windows + R and enter " ncpa.cpl" in the Run dialog box that opens. When you press " OK", all your network connections will open. Right click on your network and select " Properties» in the context menu.
Now select " IPversion 4", and press " Properties"underneath it. In the next dialog box, select the option: " Obtain an IP address automatically" And " Obtain DNS server address automatically" Restart your computer and check your Internet access.
7. Problems with the network driver
Sometimes the problem with accessing the Internet is an old network driver. To update network driver on the computer, press the keys Window+R and enter " devmgmt.msc" You will open the window " device Manager».
In the menu on the left, expand the section " Network adapters " and right-click on your network. Now select the option " Update drivers", and you will get two options to update the driver: manually and automatically (online).
Try connecting your computer to your router using an Ethernet cable to access the Internet. If the connection is established, click " Automatic search updated drivers", and Windows will automatically find and install the required driver.
In case you are unable to connect to the Internet via an Ethernet cable, you will have to manually download latest driver from the manufacturer's website from another device, and then transfer it to a computer without access to the Internet. Next, select the option “ Search for drivers on your computer" to manually install the latest drivers.
8. Reset the router to factory settings
This is a pretty tough option, but in most cases it solves all problems associated with the router. You can reset your router to factory settings. This allows you to fix the problem with Internet access. This also means that you will have to reinstall basic settings, password and other network parameters.
You can reset the router to factory settings by pressing the reset button on the router itself. Usually the reset button is hidden inside a tiny hole, so you'll need a ballpoint pen or toothpick. Press the button and hold it for 5-15 seconds until all indicators start flashing.
9. Call your Internet Service Provider
If none of the methods solved your Internet access problem, then you should let your Internet service provider do it. They will conduct a consultation over the phone, and if necessary, they will send a specialist to your home.
Summarizing
As I said before, there is no one way to solve the Internet access problem. The above tips should help you fix most software related issues. However, if the problem with accessing the Internet is related to the computer hardware - for example, the network card or router is broken - then you will have to turn to experienced specialists.
Unidentified network without access to the Internet, this is an error that the operating system gives Windows system when problems occur with . Towards the appearance of this message can result from a variety of problems related to the local network and the Internet. In this material we will look at the most likely causes of this problem, and also give some recommendations for eliminating them.
The problem is on the provider's side.
The most common reason for the “Unidentified network without Internet access” error to appear is problems on the ISP side. Therefore, if this problem occurs, do not panic and change all possible settings. This will only make the situation worse.
Instead, call your ISP technical support and report the problem. If the Internet provider confirms that the problems are on their side (for example, engineering works), then you just need to wait until everything works. If the provider reports that everything is fine with them, then you can start looking for the problem yourself.
Router freezes.
Any router can freeze or malfunction and stop serving normally local network. This happens especially often with inexpensive router models.
Fortunately, this problem can be solved quite simply. You just need . To do this, you need to disconnect the router from the power supply for a few seconds, and then connect it back.
Invalid MAC address.
Quite often Internet providers use network card for user authentication. A specific MAC address is associated with a specific user. In this case, if the MAC address is changed, the user’s access to the Internet is limited and he receives the error “unidentified network without access to the Internet.”
Therefore, if you changed the MAC address or connected the Internet cable to another computer (which has a different MAC address), then you need to change the MAC address to the one to which your Account from the Internet provider.
In order to change the MAC address you need to go to the "" section.
After this, a window with connection properties will open. Here we click on the “ Configure” button.
After making all the settings, close all windows by clicking on the “OK” button. After this, the MAC address should change. If this was the problem, then the Internet should work.
Incorrect connection settings.
Another one possible reason The error “Unidentified network without Internet access” occurs due to incorrect connection settings. Most Internet providers use automatic delivery. So if you include manual setting If IP addresses are entered incorrectly, the Internet will not work. Instead, you got an unidentified network with no Internet access.
In order to fix this problem you need to open the Control Panel and go to the " Network and Internet – Network and Sharing Center" Here you need to click on the link " LAN connection».
After this, a window with connection properties will open. Here you need to highlight the item “ Internet Protocol Version 4 (TCP/IPv4)" and click on the " Properties " button.
In the window that opens, you need to select the items “ Obtain an IP address automatically" And " Obtain DNS server address automatically».
After enabling these functions, you need to close all windows by clicking on the “OK” button. If this was the problem, then the Internet should work.
Incorrect router settings.
If your computer is connected to the Internet via , then the reason for messages about an unidentified network without Internet access may be incorrect settings on the router. In this case, you need to configure the router correctly. If you have difficulties setting up your router, consult the technical support of your Internet provider. Perhaps your provider provides services for setting up routers. As a temporary solution to this problem, you can connect the Internet directly to your computer.
Hi people! I'm sure you're here to find out what an unidentified network without Internet access is? If yes then you are on the right way! In this article I will try to tell you in detail how to fix this error. You probably just reinstalled Windows? Or installed a router and? Well, okay, let's get to the point, otherwise I got into a little conversation)
Unidentified network without internet access
Let's look at several reasons why unidentified network. Try to repeat everything as I say and you will succeed, but I want to ask you in advance, where did you buy the IP cameras? Otherwise I want to buy one thing for myself, but I don’t know where to buy it (Write about it in the comments.
After all that has been done, restart your computer and the unidentified network without Internet access should disappear. I’ll probably end here, but if you have questions, ask them in the comments, and I’ll answer you. Bye everyone!
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Unidentified network without internet access: 56 comments
- Evgenia Kuvarina
I have this problem from time to time, but it goes away when I disconnect and then re-enable the connection
- anptolium
I have WI-FI. I see there is an unsecured network, I take it and connect. Everything works. The second network is also not secured, I try to connect - bummer! Why? Everything seems to be the same.
- Maria Shutova, cosmetologist
Thank you for so much full list, Eugene! If such a problem arises, I will know where to look for a solution.
- Fields of Joy
Oh, this often happens to me with my Internet connection. You probably need to change your provider.
- Alexander
my friend gave me the login and password for his internet connection, I I created a high-speed connection on my computer, entered my login and password, everything works, but error 629 pops up periodically, if I need to enter its Mac address, where can I find it on my computer and how can I enter it on my computer.
Thanks in advance - Nikolaybogdanovich
Alexander, to set up Internet access on Windows 7 you need (on your friend’s computer):
1. Open "Manage Network Connections". To do this, click Start > Control Panel > Network and Sharing Center.
2. When right-clicking the menu in Local Area Connection, select “Status”
3. Click the Details button
4. The line “Physical address” is the MAC address of the device, which you need to register on your computer.
On your computer:
5. Click the Start button. In the menu that appears, select “Control Panel”. Then in the control panel we find the “Network and Internet” section and under it click on the “View network status and tasks” link or click on the “Network and Sharing Center” shortcut.
6. In the “Network and Sharing Center” section that appears, in the left column, click on the “Change adapter settings” link.
7. Now that you have moved on to changing the settings of the adapter settings, find the “Local Area Connection” shortcut and right-click, then select the Properties option.
8. In the “Status - Local Area Connection” window that appears, click the Properties button.
9. In the new “Local Area Connection - Properties” window, click on the Configure button.
10. Go to the “Advanced” or “Advanced” tab and select the “Network Address” or “Network Address” option from the list on the left. In the “Value” or “Value” field, enter a MAC address consisting of 12 characters (Latin letters and numbers) without spaces, dashes and dots. - Fidayeen
The Internet is working. Without dir-300, an unidentified network without access to the Internet. Interra Internet access. With dir-300 - Network access to the Internet. Without dir-300, I entered all the necessary numbers in the properties and the network number immediately appeared. Interra (provider) demands - return it as it was (automatic). I ask - why? The answer is that everyone may have problems with access. Translated as it was - automatic.
- Nikolaybogdanovich
Fidayin, you can additionally test for yourself: remove DNS-Relay on your computer and manually set DNS server H.H.H.H. (as a separate test), but instead of Х.Х.Х.Х enter the DNS server of your provider.
Update DIR-300 firmware. - Eugene
Installed 8.1. Wi-Fi router D-dink. Before this, 7 kept in touch automatically. Now - I enter the PIN code, it asks for a password, I enter the password... no connection. I turn on all the connection troubleshooting services - sometimes it works, the connection appears, sometimes it doesn’t help. After rebooting about five, everything disappears. and How to set up Windows 8.1 on my Wi-Fi. What would be turned on by default?
- Eugene
How to do all of the above on Windows 8.1?
- Nikolaybogdanovich
Evgeniy, problems with WiFi communication on a Windows computer are not uncommon. To understand why this is happening, before setting up wifi on Windows 8.1 you need to check:
1. Equipment malfunction.
2. Changing connection settings (including IP address conflict).
3. Viral infection.
4. Network stack errors on earlier versions of Windows.
To exclude hardware reasons, you need to make sure that the equipment is correctly recognized, and the driver for WiFi Windows 8.1 installed. To check this, look in the device manager, in the list of network adapters.
To understand why Windows 8.1 does not see wifi and make sure the settings are correct, open the “Network and Sharing Center” by right-clicking on the network icon in the tray.
In the "Change adapter settings" section, find your network connection. From him context menu select the "Status" command. By clicking on the “Details” button, you can view the properties of the current connection. Most often, if Wifi is limited in Windows 8.1, the problem can be found there.
Pay attention to:
Description: your wireless adapter.
Ipv4 Address: The IP address assigned to your computer on the Wi-Fi network.
Default gateway: IP address of the access point - it can be a home router or any other source of Wi-Fi signal.
DHCP server Ipv4: The DHCP server is usually dot Wifi access Windows 8.1 and its address will be the same as the default gateway address.
IPv4 DNS servers: the role of the DNS server is also usually played by the access point, but sometimes in this line you can see other IP addresses that may belong to either the network provider or someone unknown (for example, malware).
Editable Wifi setup Windows 8.1 is here: select “Status” from the context menu, click “Properties”. In the list of components used by the connection, select "Internet Protocol Version 4" and click "Properties" again.
On the General tab you can configure the connection configuration. You can configure connections in IPv6 networks in the same way.
In large Wi-Fi networks, you should not enter IP addresses manually (select “get automatically”, since a conflict is possible (several devices try to connect to the network with the same address).
If after checking the settings you see that it is still Wifi connection limited - Windows 8.1 may not have been updated for you since installation. In its early versions, a number of network stack errors were noted, which were later fixed by the developers. Therefore, to solve the problem before connecting wireless Internet, you need to install all system updates. - Vladimir
Hello, I have this problem, I have a router and the computer is connected through it via a lan cable. I decided to run another cable to the netbook, I connect the cable, there is no internet, but there is a connection on the computer. As soon as I swap the wires, what I got from the router to the computer is the other to the netbook, I changed them, it worked, but since I want and want to turn on, it even says that there is an Internet connection, etc.... but it still doesn’t go to the Internet... help me solve the problem.
- Nikolaybogdanovich
Vladimir, to configure your router, you need to connect it to your laptop and open any web browser on your computer. Next, you need to enter the name of the router in the address bar of the browser (it is either indicated on the label under the bottom of the router, or look in the instructions).
After entering the network address, press “Enter”, and the router will require you to enter a username/password to authorize the user.
The username/password is also indicated in the instructions for the router.
If after these steps an error is displayed, then you need to reset the settings, press and hold the “Reset” button on the back panel of the router for 15 seconds.
That’s it, you’ve connected the router to the laptop and entered the settings, then you can set up a wired and wireless network. - andrei
- Serge
and enter the value there from a 12-digit 16-bit number? what should this number be?
- Nikolaybogdanovich
Serge, this must be a number that can use numbers from 0 to 9 and letters from A to F. 12 characters!!!
- Vladimir
Hello, there is a problem with an unsecured wifi. Sometimes it says that the network is not recognized, and sometimes it connects and everything works fine, but not for long, then a limited connection pops up again.
Tell me what to do? - Sergey
Here is my solution. Router dir 300. whistle two140. Nothing helped. I deleted Adobe air, bonjour and that damn Avast. And lo and behold, everything worked. I don’t know what exactly interfered, but it helped. So try it. I deleted it using the standard uninstaller. Good luck.
- Julia
Thank you, I did it as described in step 4, but I didn’t have to register the keys in the registry, is this normal?
- Nikolaybogdanovich
yes, it’s ok, the keys themselves were rewritten...
- Anonymous
Hello! My TP LINK router worked without failures, after a short power outage the Internet indicator light stopped lighting, the Internet itself does not work, I reconfigured the router, it is useless, it writes without access to the network, the browser does not work. Tell me what to do?
- Nikolaybogdanovich
in this case, contact your nearest service center. It’s very good if your router is still under warranty...
- Anonymous
and if it doesn’t help, what should I do?
- Hawa
Thank you, the method with the command “netsh int ip reset resetlog.txt” helped
- Arhan
I did everything in this article but there is no result, I have Windows 8.1
Speaks
ethernet
Limited
please help me - Olesya
I have Windows 8, a megaphone modem. Stopped connecting, endlessly obtaining an IP address. Yesterday everything was working fine, the top stopped seeing the modem, I manually installed the drivers, it worked, but stopped connecting, it says unknown connection, access is limited! what should I do?
- Oksana
I created a wireless connection on my laptop using the command line, but it says IPv6 - without access to the Internet, what should I do???
- Anonymous
And I don’t even know what it is
- Ksyusha
Hello. Windows 10 is installed. The laptop has Wi-Fi, but when connected, a conflict of IP addresses occurs. When changing IP, the connection first appears and then turns off completely (after a few seconds).
- Paul
Hello! None of the methods described above helped. Still an unidentified network without access to the Internet. Everything works on the laptop, but not on the computer. And on the previous one motherboard the computer worked.
- Michael
The modem is configured and working. The modem has only LAN ports; the router has only one LAN port, which means we connect the modem and router via IP. For the modem 192.168.1.1 on the router we set 192.168.1.2 then in the router we select PPPoE, write the login password of the provider and save it. The modem has DHCP enabled. Do you need to disable DHCP on your router? What am I doing wrong? Internet via Wi-Fi doesn’t work, via modem it works.
- Sasha
Hello, my Internet connection drops out several times a day, I have to reset all the settings (on the back panel, holding the button with a needle) and then enter the settings. The Internet does not work for long after that, it may work for a day, or maybe several hours. Connection via local network, but Wi-Fi will stop working. I installed another modem, but things are still there. Maybe a virus? Seven is set. If you can help me with the answer, I will be grateful.
- Denis
Good evening. When I try to change the IP address manually, the service freezes and nothing helps except reboot. Cancel the process too. IP v6 is disabled.
- Bear Grylls
